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Rated 4.3 out of 5 by 125 reviewers.
Rated 5.0 out of 5.0 by Great Place I always stay here when in the Wausau area. The staff is incredibly friendly. I love the Manager's reception in the evening, and the breakfast is very good. I slept better here than I have in eons at any hotel. I highly recommend this facility. November 17, 2014
Rated 4.0 out of 5.0 by Great Service! Pros: Service was great! Cons: Bathroom didn't have any supplies. There was only 1 towel and we had a 2 bedroom with 4 people. There were no soap bars, no shampoo, etc. Lady at front desk was very attentive when we brought up the matter to her. Great service! Hotel was clean. November 13, 2014
Rated 2.0 out of 5.0 by Poor customer service and long lasting pool party 2 issues....scalding hot water! Just about burned myself in shower! Told employee at desk and she didn't seem to think it was an issue. I told her it happened to us at another hotel a few months back and their management was very concerned and thankful we told them. Someone could get a serious burn. I was more worried about my young daughter but instructed her about the too hot water. The clerk laughed when I said it was a valve adjustment in the room at the other place. She did say she'd check the water heater temp. I don't know if she checked because she never let us know even though we walked by the desk many times. She never awknowledged us when coming in and out either even though she wasn't busy....which is very unusual for a HIE. Not very friendly or welcoming or concerned about our problem. Other issue was a pool party from at least 3:30 to 8:30. No room for any one to use pool area. Why would HiE rent out their pool on a Saturday? That is a busy time for hotel guests. Many others were trying to use it too. And why let them use it for so long. The first concern should be for guests not pool parties. My daughter was so disappointed that it was too busy with their huge party. We kept checking every half hour. When they finally left it was a major mess! Beer cans and towels everywhere. Another guest said the bathrooms were a disaster. An employee did try and clean up part of the mess but Sun morn there were still many beer cans and soaked towels in one area. We weren't too impressed with our stay here. Although the hotel was clean, modern, and had a beautiful pool area. November 13, 2014
Rated 5.0 out of 5.0 by Great accomodations Clean hotel with great staff and services. The hotel is right off the major Highway and close to great food and drinks. November 11, 2014
Rated 4.0 out of 5.0 by 1st stay Enjoyed my stay at this Holiday Inn Express. Only issue is the tax/fee was very high. November 10, 2014
Rated 4.0 out of 5.0 by HIE Wausau Good Good hotel with out dated lobby, nice staff. Rooms are comfortable. November 9, 2014
Rated 5.0 out of 5.0 by Wonderful Stay I love the city of Wausau! Such beauty and this hotel made my stay for work that much better. Friendly staff with a warm welcoming environment. There is plenty of places nearby for food such as Wish Steakhouse and it's great. November 8, 2014
Rated 5.0 out of 5.0 by Excellent Stay Choosing this hotel was on relatively short notice. Reviews on various travel sites were very positive. The amenities offered for the rate were top-notch, the location was perfect for our needs, and the quietness of the hotel could not have been better. Will definitely stay here in the future. November 6, 2014
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