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Rated 4.2 out of 5 by 79 reviewers.
Rated 1.0 out of 5.0 by Serious lack of customer service I much prefer to write good reviews. First, the young man who checked me in was excellent. He was not on duty, unfortunately, my 3rd and final night when I requested a 4:15 AM wake up call which I did not receive (they admitted the wrong room was called). I missed my 6:00 AM flight, the change fees cost $165 and I arrived home 7 hours later than planned. The desk clerk had no authority to "make it right" (quote from a little sign in the bathroom) but gave me the phone number of the manager, whom I called and left a detailed message. My call was not returned. I will be in Wausau often over the next several months and neither I nor my colleagues will stay again. Disappointing and inexcusable. August 17, 2014
Rated 4.0 out of 5.0 by comfortable bed ok but same old same old breakfast need to change breakfast menu. August 15, 2014
Rated 5.0 out of 5.0 Great Staff, great hotel We have stayed at this Holiday Inn Express many times. The front desk staff and breakfast staff are very friendly and helpful August 14, 2014
Rated 5.0 out of 5.0 by Nice hotel Even with the Ac not working right the hotel was fairly comfortable. Only thing is if you are disabled you will find the refrigerator hard to turn on and off , as it is floor level. Over all I would go back if in the area again. August 14, 2014
Rated 5.0 out of 5.0 by Great Stay in Wausau This Holiday Inn Express in Wausau, WI had everything my family needed to enjoy a one night stay. It was clean and comfortable with a great pool. We'll be back for sure. August 11, 2014
Rated 5.0 out of 5.0 by Great pool My wife and I do a lot of traveling for leisure we stay at many hotels mostly Holiday Inns this was perhaps the best we have stayed at overall, we had absolutely nothing to complain about and a lot to brag about. Thank You August 6, 2014
Rated 5.0 out of 5.0 by Great Stay Friendly, helpful staff, comfortable Room, stayed here previously and will stay here again. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room and hot breakfast My husband and I always choose Holiday Inn Express as our place to stay. Great value for the money and always a hot breakfast included, with many choices. The set-up area for the food at the Weston site is rather cramped and very busy on summer weekends. If you are really hungry, head down early before the large families descend, or you might wait awhile. August 2, 2014
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