Rated 5.0 out of 5.0 by djk5 Great Hotel
There were 10 of us plus a 2 month old. Our rooms were great, comfortable, clean and roomy. The atmoshpere was perfect. Enjoyed the pool and breakfast areas.
May 10, 2013
Rated 2.0 out of 5.0 by BeHappy No Problem Solving Ability
This is my second stay at this property and I would say the facility is fine. The room was clean and bed was comfortable and the breakfast was well stocked and fresh.
The issue that I had was with the staff. I booked the hotel under one of their prepaid rates, like I have with several other Holiday Inn Properties and then realized a few days earlier that I needed to move the stay one day forward. I called several days in advance and asked to move the stay from a Tuesday to a Wednesday. I was told I couldn't do this, that I would have to forfeit the prepayment and they didn't have any availability. Then the young girl on the phone told me the only thing I could do to resolve this issue was to call the National 800 number. When I reached the National Customer Service Person I was told they had nothing to do with this that and refunds or reservation issues were in the hands of the property.
This is when it got really frustrating. I called the property back and spoke with the same person I spoke with the first time, she again said that there was nothing she could do and that "THE DIDNT HAVE ANY AVAILABILITY IN THE SAME ROOM TYPE THAT I RESERVED ON THE DAY I NEEDED" I then asked if they had other rooms available, she said yes. #to be honest other than a King, I couldn't remember any other details of the rooms I booked# I then asked could I switch my reservation to one of the available rooms, she said, well yes, but it would have to be at the same rate that I booked the for the previous night. I was shocked that someone could be this bad. All she had to say when I called the first time was: "Sir, we can move your reservation but It will be in a different room type and all would have been good.
Then just to add to the confusion, on the morning that I was checking out they had done the billing incorrectly and almost double charged me.
As I kept asking for a manager, I was told that they did not currently have a General Manager and that they were being overseen by an Area Supervisor. THIS IS OBVIOUS!
I all of my interaction with the staff I would say that they were trying to be nice, but unfortunately their lack of experience with Customer Service and their lack of knowledge of their Property Management / Accounting Software was obvious.
May 6, 2013
Rated 5.0 out of 5.0 by Brock43 Great place to stay
I stay at this particular Holiday Inn about 20 nights out of the year. The rooms are always clean and quiet and the staff is always kind and considerate. The Manager's welcome Mon-Thurs is always nice and I have never had a complaint about this place.
I normally do not write reviews, but after reading some of these negative reviews on here, I had to write in and say how it really was. If you are looking for a nice place to stay, this is it. I've stayed at a few other hotels in the area and this is on par if not better than those.
For those complaining about priority club status, almost any loyalty brand you are a part of does not give you extra special recognition unless you are in the top tier. I know, because I'm not in the top tier for a number of other brands and do not get special treatment. This hotel will try to work with you if they can, and do their best to accommodate your requests whether you are top tier or not. Sometimes nothing can be done. Hope this review helps those looking to possibly book a room here.
April 27, 2013
Rated 4.0 out of 5.0 by C122901S Better stay than last month
The hotel offers the ammenities that I tend to desire when traveling including a complimentary breakfast, pool/whirlpool, comfortable beds/pillows, microwaves, and fridge in room. The stay was comfortable and inviting. Stayed at this same property last month and experienced some issues with key cards deactivating and staff just handing out replacement cards without ID; this month I did not experience this trouble and the staff seemed much more accommodating.
I would consider returning to this property the next time I'm in the Wasusau area.
March 20, 2013
Rated 5.0 out of 5.0 by ronald186 Comfortable bed
The upgrade you gave us was outstanding. I would recommend the restaurant across the street to anyone.
March 18, 2013
Rated 3.0 out of 5.0 by Dancing How to make a bed
Nice hotel - I stay here often. I appreciate the friendly staff and quiet surroundings. My only suggestion is to review with staff how to make a bed. The comforter/blanket was only pulled up over the bottom half of the bed. The bottom sheet really did not fit well so was coming off - it was also inside out. I probably should have just remade the bed but was too tired, so just laid as near to the foot of the bed as I could so that I could have the blanket over my shoulders too. It was not very comfortable.
March 12, 2013
Rated 2.0 out of 5.0 by Chad04 Unfriendly or caring desk staff.
No amenities upon check in . Not even an offer of water. No consideration for Priority Club members. Had to be a platnum member per staff.
No coffee when checking out in a.m. Not even a thank you for staying .
Am not recommending to our travel coordinator.
March 11, 2013
Rated 5.0 out of 5.0 by EJFad Great Place To Stay
The hotel is great. Top that off with awesome service and people and you have a receipt for truly awesome stay!!
The walk out rooms are a great option for smokers and the pool area is perfect for kids.
February 25, 2013