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Rated 4.3 out of 5 by 129 reviewers.
Rated 1.0 out of 5.0 by Worst staff ever The 2 young girls on day shift behind the counter were making fun of the guests as they walked by. I had to hunt down the person when I checked out to get my receipt. Should have been express check out ! Would not recommend this hotel to anyone! November 24, 2014
Rated 5.0 out of 5.0 by Very Nice Experience I stayed for business. Easy access to everywhere I needed to go. Very attentive, friendly service. Clean, neat, secure and comfortable room. Great corporate rate opportunities. I was in Weston and would have liked a semi private business center to work and access a printer. Otherwise a perfect stay. I will be back! November 22, 2014
Rated 5.0 out of 5.0 by great hotel always a great stay! clean, comfortable, and a great breakfast. November 20, 2014
Rated 5.0 out of 5.0 by Upgraded Room Upgraded Room was definitely a very nice surprise. Staff was very friendly! November 20, 2014
Rated 5.0 out of 5.0 by Great Place I always stay here when in the Wausau area. The staff is incredibly friendly. I love the Manager's reception in the evening, and the breakfast is very good. I slept better here than I have in eons at any hotel. I highly recommend this facility. November 17, 2014
Rated 4.0 out of 5.0 by Great Service! Pros: Service was great! Cons: Bathroom didn't have any supplies. There was only 1 towel and we had a 2 bedroom with 4 people. There were no soap bars, no shampoo, etc. Lady at front desk was very attentive when we brought up the matter to her. Great service! Hotel was clean. November 13, 2014
Rated 2.0 out of 5.0 by Poor customer service and long lasting pool party 2 issues....scalding hot water! Just about burned myself in shower! Told employee at desk and she didn't seem to think it was an issue. I told her it happened to us at another hotel a few months back and their management was very concerned and thankful we told them. Someone could get a serious burn. I was more worried about my young daughter but instructed her about the too hot water. The clerk laughed when I said it was a valve adjustment in the room at the other place. She did say she'd check the water heater temp. I don't know if she checked because she never let us know even though we walked by the desk many times. She never awknowledged us when coming in and out either even though she wasn't busy....which is very unusual for a HIE. Not very friendly or welcoming or concerned about our problem. Other issue was a pool party from at least 3:30 to 8:30. No room for any one to use pool area. Why would HiE rent out their pool on a Saturday? That is a busy time for hotel guests. Many others were trying to use it too. And why let them use it for so long. The first concern should be for guests not pool parties. My daughter was so disappointed that it was too busy with their huge party. We kept checking every half hour. When they finally left it was a major mess! Beer cans and towels everywhere. Another guest said the bathrooms were a disaster. An employee did try and clean up part of the mess but Sun morn there were still many beer cans and soaked towels in one area. We weren't too impressed with our stay here. Although the hotel was clean, modern, and had a beautiful pool area. November 13, 2014
Rated 5.0 out of 5.0 by Great accomodations Clean hotel with great staff and services. The hotel is right off the major Highway and close to great food and drinks. November 11, 2014
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