Rated 4.4 out of 5 by 149
Rated 1.0 out of 5.0 by tilder67 Will never stay here again. Very disappointed!
My family was on an 8-day road trip, staying in a variety of large chain & private hotels. This was by far the worst (and only bad experience) we had on the whole trip. It started with a phone call from the front desk the night we were to check in; we were in heavy traffic & she did not even identify herself, just urgently asked for me to call her ASAP. My husband had to ask her 3 times who she was & what she needed. Not professional. It scared us to death, making us think there was a family emergency. The call was to see if they could move us to a different room than we had reserved. This was at 11:00 at night, a little late to be asking. When we arrived at the hotel to check in, I got pressured into changing rooms again & was told there would be no extra charge. I stated that I have a teenage son & did not want him to have to sleep on a sofa bed, I had reserved a 2 queen room & that is what I expected to get. The person checking us in mostly ignored me after that and treated me as if I had done something wrong because I wouldn't change rooms to accommodate THEM. Unbelievable. It got worse. The room was tiny and bathroom was tinier. Not at all the quality of Holiday Inn Express. Thank goodness we were only staying one night. The price we had to pay was completely out of line for this facility. We paid less than this at other HI hotels and got so much more for our $$. The next morning at approx. 9:30, housekeeping opened the door to enter the room while we were still in it!! We were obviously in the way and they couldn't wait for us to leave. Neither could we - and we will never stay at this hotel again.
July 8, 2014
Rated 5.0 out of 5.0 by deaun52 Clean facilty
Excellent hotel, it was very modern and one of the cleanest hotels we've ever stayed in. We travel a lot and without a doubt staying at this hotel was the best of them all! I recommend this hotel to everyone, you'll be very pleased with the whole facility.
July 7, 2014
Rated 4.0 out of 5.0 by mroaco21 Ubicacion
requiere mas facilidades de transporte por parte del hotel hacia el centro y/o otros puntos de la ciudad
July 7, 2014