Rated 4.1 out of 5 by 45
Rated 5.0 out of 5.0 by HumiliatedPlatinummember Nice and Quite
Front desk attendant was very polite and efficient
The Elevator had a terrible smell
February 22, 2014
Rated 3.0 out of 5.0 by RoadWarrior76 Week Business Stay - Unreliable Internet
Stayed a week for business travel. Both front desk and housekeeping staff that I interacted with were extremely friendly, personable, and provided excellent customer service. I would actually have to say one of the BEST I have stayed at for staff. I was recognized for my Platinum Elite status, which I always feel is extremely important due to the amount of time I stay at HI Express Hotels. Breakfast the first day was excellent, fresh, and had a FULL selection of hot items, after that is was standard HI Express, either/or as far as their hot items (Bacon or Sausage, Eggs or ...) But it was good, clean breakfast area and excellent customer service from all staff. Room was clean, updated, and spacious.
My only complaint would be internet service. Being from the US and on business, working remotely and my IP phone app relied on not necessarily fast, but at least stable/reliable internet service. Service was spotty at best. I had an ok wireless signal in my room and at times it was doable, but other times I could not even bring up a web page let alone make a IP or Skype call over it. There was what looked like a wired connection in the room connected to their TV system but it didn't seem to be on or connected. I have always felt HI Express was geared toward and perfect for the traveling business professional but I would trade the free breakfast for a solid internet connection any day.
Great hotel and staff, but it was a let down for what I feel is basic for the business man.... Internet and connectivity. So even though it was a great hotel and staff, I have to give only 3 stars due to the internet problems.
February 15, 2014
Rated 1.0 out of 5.0 by arlingtonmass room not clean/noisy AC
Have stayed at this location previously without incident, but this time was quite disappointed. The room when we enetered was not completely cleaned, an open key envelop still near the tv, and a mostly used roll of toilet paper that had been re-rolled was waiting for us on the bathroom vanity. The A/C unit made strange whistling sounds all night which greatly reduced the quality of our sleep. I would definitely think twice about this hotel from now on.
February 3, 2014