Rated 4.3 out of 5 by 63
Rated 3.0 out of 5.0 by FF462 Uncomfortable Beds and LOUD Rooms
While this hotel is certainly in a good location given the remoteness of the area along 476, I was first concerned when there was a line at Check-In at 11:30 pm due to open Vacancy on a Friday night, which is usually unheard of in a IHG hotel property.
As an IHG Priority club member, a gold member at that, I am used to be greeted at every IHG brand hotel I stay at as a member and am thanked by either bonus points or a complimentary snack bag, which I look forward to after long drives. However, out of all my stays at IHG hotels, this was the first time I was not greeted or thanked for being a loyal member and was not offered any bonus points or snack bag.
As for the room, right away I should have been alarmed that there were complimentary ear plugs provided in the room. Should I have actually used them, they would have provided useful given the noise from doors slamming in the hall way to the people above us. This noise was the worst I have ever experienced at any hotel, especially an IHG brand.
Overall the bathroom was spacious and modern as was the room, but some standard hotel amenities were not available, such as a Fridge and Security Safe.
Additionally, granted I was given a King size bed, but I was only given 4 total pillows, all of which were not comfortable and neither was the bed. Usually I have the option of 6 pillows, all of which has different softness or firmness. This was by the far the worst overall sleep I have got from a IHG brand hotel, especially for one that is modern.
As for the breakfast, it is like all other Holiday Inn express breakfasts with fake microwavable eggs, sausage, pancakes, bagels, toast, cinnamon buns, coffee, and juice.
While a convenient location, I probably would not stay here again nor do I really recommend it unless you are in a bind and need somewhere to stay, then this hotel should suffice.
July 24, 2014
Rated 5.0 out of 5.0 by dp222 great service but pillows uncomfortable
the pillows were very uncomfortable but the staff was great.
July 24, 2014
Rated 5.0 out of 5.0 by Jacer27 Nice place to stay
Good location in the Poconos. Clean rooms. Large breakfast area with plenty of seating. Staff is always restocking breakfast items.
July 24, 2014
Rated 3.0 out of 5.0 by dfammy05 Just ok
Comfortable rooms. If you need wifi, forget about it. They offer it but to get connected and stay connected was horrible. I thought it was me but I disgust this issue with other guest and they had the same problem. Also, the breakfast was horrible. The staff was ok. The beds were comfortable. just giving you a heads up. There is only fast food and a Wawa to eat at. You have to drive at least 15 minutes to find some food
July 17, 2014
Rated 5.0 out of 5.0 by Skirmish Comfortable Bed and excellent staff
Everyone was very pleasant. The hotel was clean and the breakfast was very good Only issue we had was the neighboring rooms door was very loud. It shook the room as it opened and closed and they were very loud and up very late other than that all was great :) ...we will be back and will recommend.
July 16, 2014
Rated 5.0 out of 5.0 by aforrest Another great stay!
This was our second stay at the Lake Harmony Holiday Inn Express and we were not disappointed. The room was clean and well appointed and the staff was friendly and helpful. The breakfast staff were particularly friendly and went out of their way to be kind to our kids which was a very nice touch.
July 2, 2014
Rated 5.0 out of 5.0 by drosophila41 excellent staff and service!
Stayed in a King Suite and it was terrific Lots of room; microwave; sink; coffee; refrigerator. Great staff; clean; convenient to fishing water; reasonable price; good breakfast;
June 28, 2014
Rated 4.0 out of 5.0 by cindy ella large room
large room, comfortable bed, clean room
lack toiletries...did not acknowledge my membership...
June 26, 2014