Rated 4.4 out of 5 by 104
Rated 5.0 out of 5.0 by wbnkb Comfortable and friendly staff
The hotel was very clean the room was comfortable not run down and the staff was extremely helpful.
January 24, 2015
Rated 2.0 out of 5.0 by Ginnyh1023 Price too High
The price of the room for a one night's stay is extremely too high for the value you get in return. Other hotels run about $119 a night in the same area with the same amenities. Would not recommend this hotel.
January 22, 2015
Rated 4.0 out of 5.0 by Teebizzy Decent hotel, nothing fancy.
This hotel was nicely updated and clean.
The pool area was in good shape, except the hot tub was not working! One of the few reasons why we chose this location over others was because after a long day on the slopes, its nice to relax your muscles and come back for a hot tub soak. Disappointed, but at least the rest of the pool area was still open, so it wasn't a total loss.
Breakfast was the typical HIE fare, except there was no gravy for the biscuits! Again, not really the biggest complaint, but its usually available at all other HIE's and something that if I had a choice, sure I would go somewhere else.
This hotel is nice, but our room was too expensive. There is not much around in the nearby town food or shopping wise (a couple of fast food places), and there were just enough little things that bothered us that will make us think twice about staying here again.
January 15, 2015
Rated 4.0 out of 5.0 by DebSki Overall, a nice experience
The room and bathroom were both clean and comfortable. The common areas, lobby and exterior were very nice. Complimentary breakfast was good and provided a nice variety of choices. However, every time any door near our room closed it was very loud. Banging doors could be heard throughout most of the night. When I took my daughters to the pool, the spa was out or order and there were 2 unsupervised teenage boys running around, yelling and cannonballing (in 3 1/2 feet of water). They basically chased everyone out of the pool--my daughters and me, and another family with three small kids. After a long, cold day--we were looking forward to a little relaxation. Unfortunately, a broken spa and out of control boys put a damper on our stay.
January 14, 2015
Rated 5.0 out of 5.0 by SnowPro New Year's Mini-Vacation
We stay at this property every weekend during ski season as it is 5 miles from Jack Frost Mountain in the Poconos. It is located less than a mile from the Northeast Extension of the PA Turnpike, so it's location is ideal. It is an absolutely effortless place to stay. Great staff and an excellent physical plant make this our ultimate way to spend our overnights during ski season. This was our first 4 night New Year's mini-vacation and it was great.
January 7, 2015
Rated 3.0 out of 5.0 by EuroStyle Good, clean stop over.
This hotel was clean and in good shape. The staff was very nice and the breakfast hot but mediocre. Be warned there is no official street address and your GPS will take you on a wild goose chase. The staff said they are aware of the issue and it "happens all the time" but this didn't help us going 1 hour out of our way in a snow storm! Guests cannot use a hotel if they can barely find it.
November 25, 2014
Rated 4.0 out of 5.0 by Elder Panther Room was very cold upon entry
My wife and I always stay at Holiday Inn Express for their very nice accomodations and wonderful breakfast. The only negative comment and advice where your staff can do better was that we had a reservation for this past Wednesday 19 November. We arrived at approximately 9pm and the outside temperature was about 11 degrees. Upon entering the room, #330, the room the heating/AC unit had been turned off all day. Needless to say it was freezing in the room. It took a couple of hours to warm up.
I think if a room is assigned for a reservation, the heat should be on at least in the mid 60's range to allow for a comfortable check in.
November 23, 2014
Rated 5.0 out of 5.0 by tobacco road asked for more towels--towels used at swimming pool
received items within minutes-towels used at swimming pool could have been a little larger
November 21, 2014