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Rated 4.2 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Great Gem in the Poconos Area We greatly enjoyed our stay here. The staff are friendly and helpful. The hotel itself is relatively new with a clean and neatly arranged breakfast area. The pool is nice and kid friendly and indoors for winter or summer nights that are too muggy. The room itself was clean, large and everything worked beautifully. Overall, it was a great experience and we are definitely staying here whenever we're next in the area. Much better than the other local hotels nearby. October 8, 2013
Rated 4.0 out of 5.0 by Great Staff(Stephanie and Julie) and room Hotel was very nice and staff(Stephanie and Julie) was wonderful. Bed was very comfortable and room was spotless. Do not use your GPS to find the hotel unless you code in the intersection of 940 and turnpike route 486. If you try to use a Holiday Rd address you will end up 7 miles away in the boonies. The hotel does not have a street address. Hotel can be noisy. Thanks to your staff! October 3, 2013
Rated 4.0 out of 5.0 by Good - not great Very nice check in. Friendly and professional. Great room. Breakfast was the only failure. Not much left at 9:05 (9:30 is end point). Plenty of staff in the kitchen. They couldn't care less. Too bad. October 2, 2013
Rated 5.0 out of 5.0 by Very pleased with the cleaniness and wonderful employees I was very pleased with our stay! Would stay again September 26, 2013
Rated 5.0 out of 5.0 by Pocono Area This is a nice place in the Poconos. Quiet, bucolic and reasonable. September 21, 2013
Rated 5.0 out of 5.0 by Good Choice We arrived kinda late to this hotel but it was all that we could have hoped for. Very clean and friendly staff. Would definitely recommend if you are traveling to the area. August 28, 2013
Rated 3.0 out of 5.0 by Comfortable, Clean room Overall the room was plenty big and comfortable. The cleanliness of the bathroom and in general was what you should expect and I would stay there again. The only negative I will list is that the pool/hot tub closes at 10pm. I was traveling some distance after work on a Friday night so by the time I got checked and settled there was no time to swim/relax in whirlpool. August 27, 2013
Rated 4.0 out of 5.0 by Great loacation,clean and neat, could have been quieter and staff a little more outgoing. I' ve stayed at this location several times and found it to be really very good in all ways-this trip a bit different. The guests in the other rooms were really rather noisey and the staff were not as outgoing and friendly as they usually have been here? Not sure why maybe just one of those days, I will continue to stay here when I travel in this direction though. Very clean, good breakfast and good location. August 23, 2013
Rated 5.0 out of 5.0 by Great stay for family! We were very happy to find an affordable room close to the Poconos with a pool for the kids and breakfast. Everyone from front desk to breakfast attendants to housekeeping were helpful and courteous. The room was clean and stocked. Two suggestions: A small fridge would be nice, a fan vent in the bathroom would be good too. Overall, we recommend this hotel and will return ourselves on our next trip to the area. August 22, 2013
Rated 4.0 out of 5.0 by Thank you Thank you for making our trip to the Poconos a nice, enjoyable weekend. Location is perfect to the many things to do while in the area! Will definitely be back. August 21, 2013
Rated 4.0 out of 5.0 by Needs a little update My only complaint was with Breakfast. The food warmer is old and does not keep the the food hot enough. It was a Saturday and there were many guests,only 1 toaster,not enough...............only 2% milk and half and half was available,i like whole milk. I recently stayed in Johnstown,Pa and Waynesboro,Va.,no comparison.Great staff and and a nice room........... August 21, 2013
Rated 5.0 out of 5.0 by Julie and Staff My family and I were coming back from vacation when our van died on the highway. After AAA towed our car the driver recommended we go to the Holiday Inn Express down the road. Thank God we did! After explaining our situation to Julie she was more then helpful! She gave us a room and when she got off work she drove us to our van to get our luggage so we would have clothing. She gave us her cell phone number in case we needed anything during the night. The next morning when our van was fixed she had her daughter who works there as well drive my husband to pick up the van from the mechanic! I have never in my life experienced anything like this. The kindness and caring for my husband and I was unbelievable. You don't find people like this very often and Julie and her staff definately made a horrible experience a WONDERFUL ONE! She put her self out for us and went above and beyond to make sure we were comfortable and taken care of. We offered her money for gas and she refused it. She offered to take us to the store to get something to eat. She was unbelievable! We will never forget her kindness and will drive the 2.5 hours to visit her and her staff again! Maybe this winter snowmobiling! This is the perfect place to stay with many amenities and the staff is fantastic! THANK YOU JULIE....WE WILL SEE YOU AGAIN SOON! Mike & Trish O'Halloran Manalapan, NJ August 7, 2013
Rated 5.0 out of 5.0 THE BEST PLACE TO STAY THIS HOTEL WAS THE BEST I'VE STAYED AT IN A LONGTIME THE ROOM WAS BEAUTIFUL AND SO CLEAN THE SHEETS AND BLANKETS AND PILLOWS WERE SO GREAT!!! THE SHOWER AND BATHROOM WAS SO BIG AND CLEAN THE STAFF WAS SO FRIENDLY AND WENT OUT OF THERE WAY TO MAKE YOU FEEL AT HOME. THERE WERE JUST BAKED COOKIES AT THE FRONT DESK WHICH THEY MAKE ALL DAY LONG ..THE BREAKFAST WAS THE BEST EVER SO MUCH FOOD SO FRESH. SO MUCH TO CHOOSE FROM. THE FRONT DESK SUGGESTED PLACES TO GO FOR DINNER AND IT WAS THE BEST ALSO..EVERYTHIG ABOUT THIS PLACE WAS TOP NOTCH!!! August 5, 2013
Rated 4.0 out of 5.0 by Great place to stop and rest The only con I have is that the HIE is hard to find, specially at night... it is at the third exit off I-80. The description only says I-80 and 940... You get that at the first exit to White Haven... It's really in Wawa at I-80 and 476... July 28, 2013
Rated 5.0 out of 5.0 by Staff and Service The staff person that took our reservations and checked us in was the most pleasant. Hotel was very clean and rooms were exceptional! July 26, 2013
Rated 3.0 out of 5.0 by Water The water from the sink was warm and tasted like soap, so we tried to get water from the machines - one was sold out and the other two were out of order. So we asked if we could get water from the dispensor in the breakfast area and were rudely informed that it did not open until 6:30 the next morning. July 6, 2013
Rated 5.0 out of 5.0 by clean and comfortable very clean and comfortable! friendly staff, tasty breakfast, nice pool/hottub. located near gas station and fast food. June 27, 2013
Rated 2.0 out of 5.0 by Disappointed When I made the reservation, I called ahead and asked if there would be a crib for my two-year old. The employee told me there would be. When we got to the hotel though, there was no record of my request and no crib available. We fortunately had a pack-and-play with us. Then, there were no carts to help transport our luggage from our vehicle, even after I went to the other floors to look for any. The room itself was nice but there was a lot of noise coming from outside and above our room that kept waking me and my wife. I would not stay in this hotel again. June 1, 2013
Rated 4.0 out of 5.0 by good ok hotel i would stay again the pool and hot tub were nice June 1, 2013
Rated 5.0 out of 5.0 by exceptional food This holiday inn was very hard to find even with a GPS system but it had a wonderful restaurant right nearby which was exceptional - The Powerhouse. it was very comfortable and staff was very friendly. May 5, 2013
Rated 5.0 out of 5.0 by Great Staff Very nice Holiday Inn Express. As a platinum member I stay at Holiday Inns all over the country. Would have liked to see fruit at breakfast. This one is a keeper... March 21, 2013
Rated 5.0 out of 5.0 by One of the Best Holiday Inn's This Holiday Inn Express is one of the Best I have stayed. Great Staff and comfortable rooms. Great location. February 20, 2013
Rated 5.0 out of 5.0 by Great Hotel Experience The staff was very friendly and helpful. Our room was very comfortable and clean. January 25, 2013
Rated 2.0 out of 5.0 by Disappointed We love Holiday Inn and stay there on all of our trips. We had accumulated enough points and decided to surprise our daughter with a 'staycation'. We knew we wanted to go to PA and started looking at hotels near our destination and found this one. Hotel is very nice... has all the appeal you expect from Holiday Inn... HOWEVER... ... the pool and hot tub don't look as nice as the pics... and were super cold. The hot tub was warm at best. ... our shower - was actually too hot... even on the coldest setting it was still scalding hot... hmmm - they need that water in the pool / hot tub area !!! The noise... it's next to the freeway - however that wasn't too bad - but people were hooping and hollering outside at like 2am and keeping us up. Breakfast... they didn't have any of their signature cinnamon rolls. Really - this is your signature item and none... and just plain creamer for coffee. When we went to check out, of course the lady asked how our stay was... and of course we told her. Instead of an I'm so sorry or something you'd expect to hear, we received a, 'Well - it was a FREE stay'. haha - seriously !?!?!?! Disappointed is the best I can say. We won't be back to this one ever... we will continue to be Holiday Inn fans though and search out other nice ones to enjoy. Good thing is - our daughter was happy with our weekend getaway - which is really all that counts. January 18, 2013
Rated 5.0 out of 5.0 by Our Pocono Home Away From Home We have been staying at the White Haven-Lake Harmony Holiday Inn Express every weekend during ski season for three years and couldn't be more satisfied. Staff is very freindly and treats you like family. The rooms and common areas are all clean and well maintained. The pool and hot tub are delightful after after a day of skiing. Beds and pillows are very comfortable and the quiet makes for good sleeping. It's right off the Northeast Extension of the PA Turnpike, 5 miles from Jack Frost Mountain and about 10 miles from Big Boulder. It couldn,t be more convenient. We also stay during the summer for special events in the area. This is a great place to stay. January 15, 2013
Rated 1.0 out of 5.0 by Terrible experience for our family We booked 5 rooms the week after Christmas for a family get together. There were 8 children in the group. We arrived from different locations and the rooms were not ready at 3 pm. That was not the biggest problem. It was the staff/management and they way it was handled. They were forced to stay in the lobby with the children until slightly after 6 pm. The weather was bad and when they went to take them to the pool, it was broken. The heater was out of service and the water ice cold. So that was not an option. When the desk was approached about the long wait, my daughter was told that they would give her money back and she could find another hotel. Where was she going to go with her 2 under the age of 4 and the rest of the family at that point. No offers to make amends and when asked if we could have a later check out to compensate we were told absolutely not. Now let me go over the food for breakfast. The room was packed at all times with not enough tables and chairs, the toaster was broken, the coffee and food were low and limited. I am terribly disappointed and I had just come from another hotel .in North Carolina that was booked to capacity. The rooms were ready on time, the food excellent with waffles and many more choices and the staff wonderful. I have stayed in holiday inns on and off for years and have never had such a terrible experience. One last thing, the door jam to my king suite was separated and my grandchildren were able to come in my room by simply putting a credit card in between the space. The desk did not seem to think this was a problem and were rude to my daughter when she pointed it out. I own 2 businesses and this was not an example of good business at all. January 5, 2013
Rated 5.0 out of 5.0 by Great Place to Stay!!!! I thought this was one of the best hotels my family stayed at. It was very comfortable. Clean you could eat off the carpet. I reccomend this hotel to family and friends. December 4, 2012
Rated 5.0 out of 5.0 by Our safe haven during Sandy We were so thankful after driving 100 plus miles to find a hotel that we love that was open. We are fans of Holiday Inn Express and the Staybridge Suites. I don't think the hotel was prepared to be fully booked with so many displaced storm victims, but the manager Chuck and all of the staff were so helpful and friendly. My family was very stressed and being at Holiday inn during this time was a blessing M.y teenager had INTERNET!!!! We had power and hot water and coffee.Having to leave our home because of the storm was truly upsetting, but being able to be comfortable at the Holiday Inn was just wonderful. We can't say enough good things about this visit!!! Except THANK YOU VERY VERY MUCH!!! Sincerely, Dana,Jeff and Dylan New Jersey Hurricane survivors November 11, 2012
Rated 5.0 out of 5.0 by Always a good stay here Clean and comfortable. Employees are exceptional. I stay here often October 25, 2012
Rated 4.0 out of 5.0 by Could not use pool or whirlpool We go to White Haven for the whirlpools in the room and the indoor pool and the whilrlpool in the pool and the breakfast. We were very disappointed when the first morning of our two day stay neither the pool or in whirlpool with the pool could be used because it was cold. We really enjoyed the elephant towel on our whirlpool. The staff is excellent. But we feel that an adjustment or extra points should be given for not being able to use the pool or whirlpool in the pool. October 18, 2012
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