Rated 4.3 out of 5 by 58
Rated 5.0 out of 5.0 by trishoha Julie and Staff
My family and I were coming back from vacation when our van died on the highway. After AAA towed our car the driver recommended we go to the Holiday Inn Express down the road. Thank God we did! After explaining our situation to Julie she was more then helpful! She gave us a room and when she got off work she drove us to our van to get our luggage so we would have clothing. She gave us her cell phone number in case we needed anything during the night. The next morning when our van was fixed she had her daughter who works there as well drive my husband to pick up the van from the mechanic! I have never in my life experienced anything like this. The kindness and caring for my husband and I was unbelievable. You don't find people like this very often and Julie and her staff definately made a horrible experience a WONDERFUL ONE! She put her self out for us and went above and beyond to make sure we were comfortable and taken care of. We offered her money for gas and she refused it. She offered to take us to the store to get something to eat. She was unbelievable! We will never forget her kindness and will drive the 2.5 hours to visit her and her staff again! Maybe this winter snowmobiling! This is the perfect place to stay with many amenities and the staff is fantastic! THANK YOU JULIE....WE WILL SEE YOU AGAIN SOON!
Mike & Trish O'Halloran Manalapan, NJ
August 7, 2013
Rated 5.0 out of 5.0 THE BEST PLACE TO STAY
THIS HOTEL WAS THE BEST I'VE STAYED AT IN A LONGTIME THE ROOM WAS BEAUTIFUL AND SO CLEAN THE SHEETS AND BLANKETS AND PILLOWS WERE SO GREAT!!! THE SHOWER AND BATHROOM WAS SO BIG AND CLEAN THE STAFF WAS SO FRIENDLY AND WENT OUT OF THERE WAY TO MAKE YOU FEEL AT HOME. THERE WERE JUST BAKED COOKIES AT THE FRONT DESK WHICH THEY MAKE ALL DAY LONG ..THE BREAKFAST WAS THE BEST EVER SO MUCH FOOD SO FRESH. SO MUCH TO CHOOSE FROM. THE FRONT DESK SUGGESTED PLACES TO GO FOR DINNER AND IT WAS THE BEST ALSO..EVERYTHIG ABOUT THIS PLACE WAS TOP NOTCH!!!
August 5, 2013
Rated 4.0 out of 5.0 by BeemerK12 Great place to stop and rest
The only con I have is that the HIE is hard to find, specially at night... it is at the third exit off I-80. The description only says I-80 and 940... You get that at the first exit to White Haven... It's really in Wawa at I-80 and 476...
July 28, 2013
Rated 5.0 out of 5.0 by Judi54 Staff and Service
The staff person that took our reservations and checked us in was the most pleasant. Hotel was very clean and rooms were exceptional!
July 26, 2013
Rated 3.0 out of 5.0 by water01 Water
The water from the sink was warm and tasted like soap, so we tried to get water from the machines - one was sold out and the other two were out of order. So we asked if we could get water from the dispensor in the breakfast area and were rudely informed that it did not open until 6:30 the next morning.
July 6, 2013
Rated 5.0 out of 5.0 by mrae66 clean and comfortable
very clean and comfortable! friendly staff, tasty breakfast, nice pool/hottub. located near gas station and fast food.
June 27, 2013
Rated 2.0 out of 5.0 by Zwicker Disappointed
When I made the reservation, I called ahead and asked if there would be a crib for my two-year old. The employee told me there would be. When we got to the hotel though, there was no record of my request and no crib available. We fortunately had a pack-and-play with us.
Then, there were no carts to help transport our luggage from our vehicle, even after I went to the other floors to look for any.
The room itself was nice but there was a lot of noise coming from outside and above our room that kept waking me and my wife.
I would not stay in this hotel again.
June 1, 2013
Rated 4.0 out of 5.0 by bob074 good
ok hotel i would stay again the pool and hot tub were nice
June 1, 2013
Rated 5.0 out of 5.0 by shellseekers2 exceptional food
This holiday inn was very hard to find even with a GPS system but it had a wonderful restaurant right nearby which was exceptional - The Powerhouse. it was very comfortable and staff was very friendly.
May 5, 2013
Rated 5.0 out of 5.0 by danandbeth Great Staff
Very nice Holiday Inn Express. As a platinum member I stay at Holiday Inns all over the country. Would have liked to see fruit at breakfast. This one is a keeper...
March 21, 2013
Rated 5.0 out of 5.0 by Tony0528 One of the Best Holiday Inn's
This Holiday Inn Express is one of the Best I have stayed. Great Staff and comfortable rooms. Great location.
February 20, 2013
Rated 5.0 out of 5.0 by mombka Great Hotel Experience
The staff was very friendly and helpful. Our room was very comfortable and clean.
January 25, 2013
Rated 2.0 out of 5.0 by kim0428 Disappointed
We love Holiday Inn and stay there on all of our trips. We had accumulated enough points and decided to surprise our daughter with a 'staycation'. We knew we wanted to go to PA and started looking at hotels near our destination and found this one.
Hotel is very nice... has all the appeal you expect from Holiday Inn...
... the pool and hot tub don't look as nice as the pics... and were super cold. The hot tub was warm at best.
... our shower - was actually too hot... even on the coldest setting it was still scalding hot... hmmm - they need that water in the pool / hot tub area !!!
The noise... it's next to the freeway - however that wasn't too bad - but people were hooping and hollering outside at like 2am and keeping us up.
Breakfast... they didn't have any of their signature cinnamon rolls. Really - this is your signature item and none... and just plain creamer for coffee.
When we went to check out, of course the lady asked how our stay was... and of course we told her. Instead of an I'm so sorry or something you'd expect to hear, we received a, 'Well - it was a FREE stay'. haha - seriously !?!?!?!
Disappointed is the best I can say. We won't be back to this one ever... we will continue to be Holiday Inn fans though and search out other nice ones to enjoy.
Good thing is - our daughter was happy with our weekend getaway - which is really all that counts.
January 18, 2013
Rated 5.0 out of 5.0 by SnowPro Our Pocono Home Away From Home
We have been staying at the White Haven-Lake Harmony Holiday Inn Express every weekend during ski season for three years and couldn't be more satisfied. Staff is very freindly and treats you like family. The rooms and common areas are all clean and well maintained. The pool and hot tub are delightful after after a day of skiing. Beds and pillows are very comfortable and the quiet makes for good sleeping. It's right off the Northeast Extension of the PA Turnpike, 5 miles from Jack Frost Mountain and about 10 miles from Big Boulder. It couldn,t be more convenient. We also stay during the summer for special events in the area. This is a great place to stay.
January 15, 2013
Rated 1.0 out of 5.0 by Judithg Terrible experience for our family
We booked 5 rooms the week after Christmas for a family get together. There were 8 children in the group. We arrived from different locations and the rooms were not ready at 3 pm. That was not the biggest problem. It was the staff/management and they way it was handled. They were forced to stay in the lobby with the children until slightly after 6 pm. The weather was bad and when they went to take them to the pool, it was broken. The heater was out of service and the water ice cold. So that was not an option. When the desk was approached about the long wait, my daughter was told that they would give her money back and she could find another hotel. Where was she going to go with her 2 under the age of 4 and the rest of the family at that point. No offers to make amends and when asked if we could have a later check out to compensate we were told absolutely not.
Now let me go over the food for breakfast. The room was packed at all times with not enough tables and chairs, the toaster was broken, the coffee and food were low and limited.
I am terribly disappointed and I had just come from another hotel .in North Carolina that was booked to capacity. The rooms were ready on time, the food excellent with waffles and many more choices and the staff wonderful.
I have stayed in holiday inns on and off for years and have never had such a terrible experience.
One last thing, the door jam to my king suite was separated and my grandchildren were able to come in my room by simply putting a credit card in between the space. The desk did not seem to think this was a problem and were rude to my daughter when she pointed it out.
I own 2 businesses and this was not an example of good business at all.
January 5, 2013
Rated 5.0 out of 5.0 by Gordana Great Place to Stay!!!!
I thought this was one of the best hotels my family stayed at. It was very comfortable. Clean you could eat off the carpet. I reccomend this hotel to family and friends.
December 4, 2012
Rated 5.0 out of 5.0 by tennispro05 Our safe haven during Sandy
We were so thankful after driving 100 plus miles to find a hotel that we love that was open. We are fans of Holiday Inn Express and the Staybridge Suites. I don't think the hotel was prepared to be fully booked with so many displaced storm victims, but the manager Chuck and all of the staff were so helpful and friendly. My family was very stressed and being at Holiday inn during this time was a blessing M.y teenager had INTERNET!!!! We had power and hot water and coffee.Having to leave our home because of the storm was truly upsetting, but being able to be comfortable at the Holiday Inn was just wonderful. We can't say enough good things about this visit!!! Except THANK YOU VERY VERY MUCH!!!
Dana,Jeff and Dylan
New Jersey Hurricane survivors
November 11, 2012
Rated 5.0 out of 5.0 by DennyW Always a good stay here
Clean and comfortable. Employees are exceptional. I stay here often
October 25, 2012
Rated 4.0 out of 5.0 by Unhappyswimmer Could not use pool or whirlpool
We go to White Haven for the whirlpools in the room and the indoor pool and the whilrlpool in the pool and the breakfast. We were very disappointed when the first morning of our two day stay neither the pool or in whirlpool with the pool could be used because it was cold. We really enjoyed the elephant towel on our whirlpool. The staff is excellent. But we feel that an adjustment or extra points should be given for not being able to use the pool or whirlpool in the pool.
October 18, 2012
Rated 5.0 out of 5.0 by Lyric good location, nice hotel
Hotel is located at the intersection of I-80 and the PA Turnpike. Easy access to the hotel off of both roads via PA route 940 -- you can see the hotel's sign from both roads.
Well kept property -- clean and quiet. Staff is friendly. Breakfast area well maintained. Hotel rooms are large and well maintained.
I've stayed in this hotel on another occasion and will use it again when I am in the area.
October 2, 2012