Rated 4.6 out of 5 by 59
Rated 5.0 out of 5.0 by Mark1223 Wonderful Stay
Thank you for your great customer service..... As always you met my needs for a clean, affordable and comfortable room.
May 8, 2013
Rated 5.0 out of 5.0 by tammy76036 Excellent Experience
We have stayed at this location on 2 separate occasions. Both times on business. From the time you walk into the doors you are greeted by the friendly staff, they are very knowledgeable about the area, hotel and offered assistance anytime during our stay. The breakfast was very good, room is very spacious, clean and quiet. I worked in the sitting area during the day, it was well lite and extremely quiet. The geese outside were enjoyable to watch, the view is breath taking. We've stayed in many hotels over the past few years for business and pleasure but none of met or equaled the high standards that this location provides. I would highly recommend this location if you are looking for great customer service, amazing comfort and safe, well lite parking lot.
April 23, 2013
Rated 1.0 out of 5.0 Road Trip To Wichita Falls
As a long time Priority Club/IHG member, Holiday Inn Express is my hotel of choice whenever I'm on a business trip because I am never disappointed with anything. However, I was particularly pleased when upon check-in after a 250 mile drive, no lunch, and a couple of hours of work, I asked Serena at the front desk to give me a really good recommendation for dinner. She did indeed. She did not "blow me off" but succinctly told me to go to the Pelican and order anything shrimp which I did. It was the best meal and drink I had in quite a while.
Thanks to Holiday Inn Express and Serena for a job well done.
If/when I go back to Wichita Falls, Holdiay Inn Express is my first choice.
April 21, 2013
Rated 5.0 out of 5.0 by Granda Great Room
I've stayed here many times, usually with my family who is handicapped, but the last few times by myself in a non-handicapped room. I have to say the handicapped rooms are the best I've found in any hotel, but I love this hotel and the staff. They are always friendly. It's always clean and I love to look out at the lake behind the property. This time I came because my daughter was having a baby, so my stay was longer, but I didn't get to use the facilities as much because we were at the hospital more. Believe me, when I was at the hotel, it was a welcome relief to be there! Thank you to a great staff!!
April 13, 2013
Rated 5.0 out of 5.0 by photolady Clean, modern, friendly staff
As always, when I stay here, I am very pleased with every aspect.
The staff is friendly and accommodating and the room are clean and comfortable. The location is perfect for my purpose.
April 8, 2013
Rated 5.0 out of 5.0 by WKSK Great hotel!
I love this hotel, and make it my stay every time I am in Wichita Falls.
April 3, 2013
Rated 4.0 out of 5.0 Thank you
We came in for. a family funareal and you were very nice and help ful my sister and I brought a long my 2 year old granddaughter with a mind of her own (she thanks she's 21 ) .your staff was very nice and helpful we left her blanket behind on our way home. we could not find it they found it and mailed it to my home.Thank you we lost a MinnieMouse purse also we still can't find that . We were gone one day and night .lol you all were the best part nice thank
April 1, 2013
Rated 5.0 out of 5.0 by therapy12 Breakfast service
Wow great breakfast --love the pancake maker and the lady that was taking care of the breakfast room was very on top of everything.
March 31, 2013
Rated 3.0 out of 5.0 by Dumas55 Greeting
I was not greeted as priority member. Most HIE have a Priority Club amenity gift, (water, snack, etc....). None of this was provided or even mentioned. Man at the desk when I checked in didn't seem to care about anything. No conversation at all about anything. Just what he had to do to get finished with me and move on. No one else in lobby waiting so it was not like he was swamped.
I have stayed before and usually staff is friendly. Guess it was his time of the day to rest.
Other than that, hey, what do you expect? It is a good, nice somewhat cheap hotel stay. The grounds at the back are pretty nice with the half dry pond and all and the waterfowl are interesting.
The rooms are nice and clean and the breakfast was good.
March 2, 2013
Rated 5.0 out of 5.0 by Pedoc Great Service.
Enjoyed our stary very much.
February 21, 2013
Rated 5.0 out of 5.0 by Bonitag10 Rooms Great.....Staff bettter than any hotel I have stayed at.
I travel as a Salesperson.I stay at this hotel twice a month. Everything is great. The staff there is excellant. If you are a business person or just taking a family on vacation. It has something for everyone. The internet service is good. You have no problems getting in. The rooms are really clean.Half of the rooms ovrlook a lake. So pretty with the Geese . The pool is clean and to relax the hot tub is a good way to end the day. I stay in manyHoliday Inns and this by far is the best..
February 12, 2013
Rated 5.0 out of 5.0 by dlr37 Excellent per usual
Quiet, clean rooms. Comfy beds, nice bathrooms. Friendly, helpful staff. Fresh, hot continental breakfast, good coffee. The only thing I didn't like about this HIE was that the fitness center only had cardio equipment. Would be nice to have some free weights or resistance bands and it's a little on the small side. Other than that, I always stay at this location when travelling for business.
February 11, 2013
Rated 5.0 out of 5.0 by EJHL Over all a great Holiday Inn Express
We went for an over night stay. For an Uncle's 85th Birthday Party. We were aloud to get into the room before 3:00pm. Every thing was great. I will stay there next time we go to Wichta Falls, Texas.
January 25, 2013
Rated 5.0 out of 5.0 by Penny0090 Overall property
First time in Wichita Falls in several years, so when it came time to make hotel reversations of course I chose the Holiday Inn chain. I didn't make a mistake. Great front desk personnel, room was exceptional as was all other amenities. I definitely will recommend this property to my friends and coworkers.
January 21, 2013
Rated 5.0 out of 5.0 by NickyJean Comfortable bed/room and great service
We enjoyed our 5 day stay. The room was very comfortable. The breakfast was very good every day. All the staff were very friendly and helpful. The week we stayed was freezing. They had hot coffee, tea and coa coa all day and night in the lobby. This was nice to come into out of the cold.
January 6, 2013
Rated 5.0 out of 5.0 by dlr36 Very helpful staff
Nice property like all HI Expresses. Not as nice or new as the Mineral Wells location. Jennifer (Manager) and Kim were excellent helping us with revised travel arrangements for business. Rooms were clean and quiet, comfy bed.
December 19, 2012
Rated 5.0 out of 5.0 by saucy1090 loved the pillows and bed
fantastic! staff was incredibly helpful i have some physical challenges and they made my stay so comfortable shellie in the awesome breakfast area is amazing!
the convenience of the business center was extremely helpful in getting my work done
December 6, 2012
Rated 5.0 out of 5.0 by Mikesliv Great Hotel
From the first greeting at check in to the check out the next day this hotel was welcoming, clean, comfortable and well managed. I particularly liked the fact that the young gentleman at the front desk made it a point to learn my name, greet me when coming and going, and recommend excellent local eateries. Breakfast food was fresh, carefully prepared and the staff was better than I have had in some fine restaurants, asking me more than once if there was anything else I needed. Great place to stay.
December 2, 2012
Rated 5.0 out of 5.0 by SuziQueue Lovely staff and cozy rooms
I was having an extraordinarily hard week, emotionally & mentally draining, and I finally ended the most difficult day under the comfort of a fluffy duvet in my room at this HIE. So exhausted, it didn't even occur to me that I had been there before and under strangely similar circumstances.
In the earlier trip, I had been caught in the Christmas snow storm of 2010 and after a 12 hour drive that should have taken only one hour, the snow was so deep even along the highway that I made it to the frontage road and there were staff members outside saying, "come in and get warm!" I was so thankful for a hot shower, warm bed, and hot cocoa.
The next morning, the owner himself, along with a group of his buddies, came with trucks and cleared paths enough so vehicles were safe and those who were brave enough to leave could. I was very impressed then, and even more impressed now, at this spectacular facility and especially the warmth of the owner and staff. They daily provide a gleaming example of friendly and skilled customer service that could stand up to any other HIE I have frequented anywhere in the USA.
November 19, 2012
Rated 5.0 out of 5.0 by TLH13 Comfortable bed, great pillows, very attractive property
I loved the pillows!! Comfortable room. Staff very pleasant and helpful. We were very satisfied with our stay. If we are back in Wichita Falls we will stay here again!!
November 8, 2012
Rated 5.0 out of 5.0 by JP1960 Clean and comfortable property with professional staff!
Spent 10 nights here - it was a very pleasant stay. Amber and Aimee at the front desk went out of their way to make sure I had a nice room and always maintained the highest level of professionalism (as did the rest of the staff). Thank you ladies! The rooms are exceptionally clean - kudos to housekeeping - and the breakfast staff was wonderful as well! I spend a lot of time in hotels and most could learn a lot from spending a night or two at this property. Thanks!
October 24, 2012