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Rated 4.5 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by very nice hotel Owner and management do very fine job of maintaining this location October 26, 2013
Rated 4.0 out of 5.0 by Breakfast attendant Great service, very helpful, took very good care of her breakfast area. October 25, 2013
Rated 5.0 out of 5.0 by Great Hotel This hotel is a great place to stay. Friendly staff, clean, comfortable rooms. I wish all IHG properties were this good. October 22, 2013
Rated 4.0 out of 5.0 by Good Hotel and Location - Price is a little higher than it should be. I've stayed at this location twice now, and like the location, however, just don't feel it can command the price asked. It should be lower as I have stayed at many locations that were nicer than this one for less money. Holiday Inn Express is my brand and really think this location should verify the going rate. Also, the staff at the front desk needs additional training. The greeting and lack of was dissapointing for a second time. No knowledge of my priority level, not that I need it, but nothing. Just the facts. The hotel is very nice. October 20, 2013
Rated 5.0 out of 5.0 by Enjoy this hotel They need a waffle maker and inside pool with hot tub. Staff are always very nice. Very clean! October 16, 2013
Rated 5.0 out of 5.0 by Mr We always have a good stay at your Hotel. We use a handicapped room but the bed is so high that it is difficult for a handicapped person to get into bed easy. October 15, 2013
Rated 4.0 out of 5.0 by Great room and atmosphere Once again I enjoyed a very nice stay at the Holiday Inn Wichita Falls. Room was great - very clean and nicely furnished. Only glitch was the $20 per day charge for incidentals that gets reversed once you check out. Didn't realize they actually processed that, so was surprised when the charges showed up on my card. Cleared up the situation very quickly however. October 2, 2013
Rated 5.0 out of 5.0 by Large group I was with a women's conference. The hotel experience was great. Breakfast was handled well, even though they probably served more for breakfast than usual. The conference center was quite suitable for our needs. The catered meals at the conference center were tasty and the attending staff were so pleasant and prepared. Thank you! September 24, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service This motel went out of its way to make us comfortable. We will definitely use this motel again when we are in that area. September 24, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Location, Great Value Very nice hotel! Loved the pool and the outside area. Also the dining area for breakfasts was amazing as was the food choices. Very friendly staff and always willing to help if needed. Our Suite was amazing and very comfortable beds. Bathroom is of larger size than most hotel rooms. I would definitely recommend this hotel to anyone needing a nice sized suite to stay in. Very pleased traveler! September 9, 2013
Rated 5.0 out of 5.0 by everything was great Loved staying here. We were here for a weekend get away and everything was perfect. September 5, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Nothing too out of the ordinary here, good service, good staff, reliable experience. Not a diverse breakfast but was good enough. September 2, 2013
Rated 3.0 out of 5.0 by UnHappy customer When I made my reservations on line, I was giving a price for my stay. I had just come off a 10.5 hour drive. When I arrived at 10:30pm Central Time, I was told sign here, here, and here. No mention of an increase for the second nite. No mention well come for being an IHG Rewards Club Member. I had to work just down the street at the Cancer office. I had a choice to stay at another Hotel a little ways. I chose this Location. I know that it was only a 4 dollar different, but that wasn't the point. It was the lack of professionalism or the Lack of. In the morning I voiced my opinion and was told I can give you the four dollars back as credit. This was a Company Business trip, this doesn't work. That person, at the front desk, told me that the person I made the reservation with should've told me. Wow, throw someone under the Bus. August 25, 2013
Rated 4.0 out of 5.0 by A regular Big storm must have made breakfast late. Had to leave at 0640. August 21, 2013
Rated 5.0 out of 5.0 by Great place to stay We have stayed here several times and have enjoyed it very much. We come to Wichita Falls each year to attend the Texas Ranch Roundup. The staff is great and the rooms are very clean and comfortable. We will definitely stay here again! August 21, 2013
Rated 5.0 out of 5.0 by Breakfast end EARLY...! Great Location, New Hotel, Lovely-Large-Clean Rooms, Staff Excellent, Lobby Fine, etc. etc. etc.... HOWEVER... The staff for the morning breakfast (suppose to last til 9:30?) will CLOSE it EARLY... I can't tell you what the choices might be, the quality, etc.. because they TOOK IT AWAY EARLY..... All I know is that they SHUT IT DOWN early and DO NOT replace food items!!! August 17, 2013
Rated 5.0 out of 5.0 by Overall Great Experience Thoroughly enjoyed our quick trip for a wedding. Everything was great with the exception of breakfast. Food that was available was dried out and many of the items were gone....1 hour before breakfast stopped. Coffee from thermos was also cold and had to be rewarmed in a microwave next door in snack room. August 9, 2013
Rated 4.0 out of 5.0 by A Little Trouble Finding, but Glad We Found It! This was probably one of the nicest Holiday Inn Expresses we've stayed at! So nice and quiet and all the furnishings from the front entrance to the room were very nice, clean and new looking! We had a little trouble locating the hotel coming down 82, but if you exit off of Fairway Blvd and stay on the access road you shouldn't have any trouble! Staff were very nice and accomodating! We will stay again! August 2, 2013
Rated 5.0 out of 5.0 by Good Gathering The hotel was great for our recent NOA annual gathering. July 21, 2013
Rated 5.0 out of 5.0 by Great night stay When you first arrive you are greeted by the most friendly staff. It is like coming home. I can not praise this hotel and its staff enough. I stay at a lot of hotels and this one ranks #1 in my top 10 keep up the good work. I am looking forward to my stay real soon. Todd July 3, 2013
Rated 5.0 out of 5.0 by staff excellence Friendly reception by staff precludes that of any facility within 150 miles. The labor of comfort to the highest level is unprecedented. My bed was ready exactly per specs. Maximum comfort with minimal effort; on my part! June 24, 2013
Rated 5.0 out of 5.0 by Outstanding It was a nice stay. We stayed on our way to our destination and stayed on our way back from out destination. The staff was friendly, polite, and made you feel at home. It is our hotel of choice for a midway stop to one of our destinations we like to drive to. June 24, 2013
Rated 5.0 out of 5.0 by great place to rest I was happy I chose to stay at this hotel. The staff was friendly and helpful. Even called me to confirm and ask if I had questions. nice clean room and great breakfast. Greeted me a Priority Club member. June 23, 2013
Rated 5.0 out of 5.0 by Great overall experience every time. We are a military couple and travel often from El Paso, TX to Oklahoma and Arkansas. This is where we've chosen to stop for the night each time we make the trip. The hotel is situated on a nice little lake and it is wonderful at Christmas time as the reflection of lights from the surrounding houses are a beautiful sight on the water. The room is always clean, comfy and quiet and tastefully decorated. The breakfast is good and the ladies do a wonderful job in the kitchen, especially one little lady (failed to get her name) who always asks us if we need anything and keeps everything neat and tidy. We plan on using this hotel as long as we are stationed at Fort Bliss. June 7, 2013
Rated 4.0 out of 5.0 by Physical Needs People need a room for a reason: primarily because they are away from home on business or pleasure. Comfort is KEY! The Tempurpedic Beds at the Holiday Inn Express on Gentry Plaza Tyler Texas are worth driving 25 miles out of your way. A hot spa is also a great mechanism for relaxation. It must be functional! June 5, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Thank you for your great customer service..... As always you met my needs for a clean, affordable and comfortable room. May 8, 2013
Rated 5.0 out of 5.0 by Excellent Experience We have stayed at this location on 2 separate occasions. Both times on business. From the time you walk into the doors you are greeted by the friendly staff, they are very knowledgeable about the area, hotel and offered assistance anytime during our stay. The breakfast was very good, room is very spacious, clean and quiet. I worked in the sitting area during the day, it was well lite and extremely quiet. The geese outside were enjoyable to watch, the view is breath taking. We've stayed in many hotels over the past few years for business and pleasure but none of met or equaled the high standards that this location provides. I would highly recommend this location if you are looking for great customer service, amazing comfort and safe, well lite parking lot. April 23, 2013
Rated 1.0 out of 5.0 Road Trip To Wichita Falls As a long time Priority Club/IHG member, Holiday Inn Express is my hotel of choice whenever I'm on a business trip because I am never disappointed with anything. However, I was particularly pleased when upon check-in after a 250 mile drive, no lunch, and a couple of hours of work, I asked Serena at the front desk to give me a really good recommendation for dinner. She did indeed. She did not "blow me off" but succinctly told me to go to the Pelican and order anything shrimp which I did. It was the best meal and drink I had in quite a while. Thanks to Holiday Inn Express and Serena for a job well done. If/when I go back to Wichita Falls, Holdiay Inn Express is my first choice. April 21, 2013
Rated 5.0 out of 5.0 by Great Room I've stayed here many times, usually with my family who is handicapped, but the last few times by myself in a non-handicapped room. I have to say the handicapped rooms are the best I've found in any hotel, but I love this hotel and the staff. They are always friendly. It's always clean and I love to look out at the lake behind the property. This time I came because my daughter was having a baby, so my stay was longer, but I didn't get to use the facilities as much because we were at the hospital more. Believe me, when I was at the hotel, it was a welcome relief to be there! Thank you to a great staff!! April 13, 2013
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