Rated 4.4 out of 5 by 38
Rated 5.0 out of 5.0 by PE CEM HVAC Operational Change
I am accustomed to sleeping with the HAVC unit in the Fan On mode but the Building Automation System did not provide that option.
I am an engineer in the energy management field and understand the reason for the High/Low Fan Auto mode from an energy saving aspect.
The maintenance staff member was kind enough to change the HVAC unit operation for the nights I was there and then returned it to the high energy savings mode after I checked out.
July 23, 2014
Rated 1.0 out of 5.0 by Marie8249 A frequent stayer scared away for good.
I'm not one to complain very often, but was completely let down by this location the last 2 stays I had - this review reflects both of them.
I stayed here a lot for work and referred ALL of my colleagues here. Which, by the way...was never recognized nor was I ever upgraded once for doing so.
I was made aware of trouble with WiFi on floor 1 from a previous stay and upon check in I discovered I was being placed on floor 1.
As a work traveler it is vital I have access to the internet so I immediately inquired if the problem had been resolved. I was informed, "To the best of my knowledge, the problem has been resolved." Off I went to my room. Within the first minute I realized there was no Wifi.
I called the front desk and was instructed that I needed to call Tech Support. Which I did, 20 minutes later I had internet. For 15 minutes. Then it stopped working again. Defeated, I went to bed. The next day, same story. I called and complained again with the same response, you need to call Tech Support. Which I did a second time. With the same result.
The night manager whom felt the need to refer to his position numerous times did absolutely nothing to resolve the issue. In fact, they tried to convince me there was something wrong with my laptop. So I brought it out to show them. Again, no resolution. I was SO glad when my stay was over and walked out the door. In that moment I was thankful I wouldn't have to deal with this location again. I was wrong. Upon receiving my personal credit card statement I realized that on my previous stay they charged the wrong credit card. I once again had to call this establishment to sort out their mistake. I was told a new bill would be posted to my account within 24 hours. No bill was ever posted.
I do not plan on returning to this location after my last 2 experiences. In fact, I gladly wave at this location as I pull in next door to Staybridge Suites every week. I receive less points staying there, but reliability and customer service goes a long ways.
July 21, 2014
Rated 5.0 out of 5.0 by AGMsMominLaw Great staff and service,
Great staff, bad breakfast. Wish I would have not been kept waiting just for an incidental authorization. My son in law is an assistant general manager at a Holiday Inn Express in Texas and I feel that I should have not been kept waiting for an auhtorization form just for incidentals.
July 17, 2014