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Rated 4.2 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by Televisions My second visit in as many weeks. I have a freshman in a local school and want this to be my "go to hotel" for four years. The televisions need to be in working order in the lobby and in the workout room. It has been weeks and neither are. Not sure what the problem is but I'm an early riser and need to workout. Great location, great folks working there but you gotta get those things in working order. February 23, 2015
Rated 5.0 out of 5.0 by Nice Place Enjoyed my two night stay at the HIE - Wilkes Barre East.....in spite of the bitter cold, the room was cozy and warm with a great view of Wyoming Valley. Room was immaculate and the bathroom was spotless. The only thing that was a problem for me personally was the mattress on the bed was so hard it was like sleeping on concrete -- but that's my personal opinion; other people may like that firmness. Didn't use the free breakfast but I'm sure it was great. Will definitely book here again.... February 18, 2015
Rated 5.0 out of 5.0 by Ottimo per weekend in famiglia, comoda location Accogliente, pulito, soddisfacente sotto tutti gli aspetti. Piscina e vasca idromassaggio ottime, ben curate. Colazione abbondante con vasta scelta. Location comoda per raggiungere la montagna per sciare, centri commerciali, ristoranti. February 14, 2015
Rated 5.0 out of 5.0 by Overall Good Experience Need Fans In Bathroom!! Wireless Internet is slow!! February 10, 2015
Rated 4.0 out of 5.0 by Could have been better! I stay in a considerable number of Holiday Inn and Express's around the country and unfortunately my experience wasn't the best. The bed was the hardest I've ever slept on (to a fault). The rooms were smaller than normal because it's an older facility. The staff were very nice except for the afternoon/evening clerk. Once she got off the internet, she was actually quite a grump. Otherwise, the facility was mediocre at best. I would like to compliment the maid named Reggie. Although I never got to meet her, the care and attention she gave was exceptional! They need more employees like her! February 9, 2015
Rated 5.0 out of 5.0 by Very Good Very nice hotel, good location, plenty of services and options located close to hotel. It's proximity to Pocono Downs is a plus. February 9, 2015
Rated 4.0 out of 5.0 by Great place to stay I have been here many times since 2010. Daughters college graduation stay, and for several Mohegan sun casino trips. Overall its a great place, close to the casino and they even have a shuttle if you dont want to drive. Clean- comfortable. I like it. Alot. January 20, 2015
Rated 1.0 out of 5.0 by It was good till I took a shower Everything was fine till I went to take a shower in the morning. I went to turn on the shower, turned the lever all the way on so that I would get hot water and it never warmed up! I then turned it down and just before the water quit coming out, it got warmer. Problem, the shower lever was installed backwards! The cold was hooked up to the hot side, the hot side was hooked up to the cold side of the lever. How do I know this, I put in a new bathroom in my house and I hooked it up backwards. I told the person at the desk about this at checkout. At first he acted like he didnt know about it, as I told him what was wrong that it was hooked up backwards, he said I think we know about that. Why would you rent the room out if you knew that!!!! On top of that, my salesman had the same problem in his room! Dont rent out rooms that you know there is a problem! January 18, 2015
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