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Rated 4.3 out of 5 by 315 reviewers.
Rated 5.0 out of 5.0 by Good repeat stay Service and staff were friendly and the hotel met my expectations. February 8, 2016
Rated 5.0 out of 5.0 by Comfort and Convenience I would like to first give a personal thank you to Barry and Rosemary. They were the two representatives that treated my friend and I with sincere kindness and showed more than general interest in our comfort during our stay. Breakfast was very good. Lots of choices and well displayed. Public areas were very clean as well as our room. There was always housekeeping staff around and they were friendly smiling and speaking. I will stay at this hotel whenever I am in the area. February 6, 2016
Rated 5.0 out of 5.0 by Family Business This hotel is well managed. Our stay was exceptional. The staff could not be more accommodating. The rooms were extremely clean and comfortable. Maid service was awesome. We would recommend this hotel to anyone without reservation. Breakfast selection was wonderful and food quality was outstanding. Our stay at this location removed the worry of being away from home by making us feel like we were at home providing us the freedom to concentrate on the business purpose of our trip. January 19, 2016
Rated 3.0 out of 5.0 by Scrambled Eggs are brutally scrambled True to normal Holiday Inn Express experience, the Scrambled Eggs at the Breakfast Bar were brutally scrambled into tiny bits of egg too small to be picked up by the points of a fork. All the Holiday Inn Express Hotels I stay at have the same eggs. What you see the breakfast staff doing is constantly stirring and mashing the eggs into this fine textured froth of eggs. Why can't the eggs just be cooked and not brutalized into a fine dicing that cannot be forked. January 18, 2016
Rated 4.0 out of 5.0 by Great Service and Nice Hotel We were there for a one night stay and would stay at this location again. Portia, the young woman at the desk, was a delight and checked us in promptly. She has an outgoing personality and is an asset to the staff. The breakfast could have used a few more healthy options such as fruit and a wider variety of yogurt. The gentleman working the breakfast shift was very efficient and friendly. I also found the housekeeper to be very friendly and outgoing. The only issue with the room is the lack of electrical outlets. There really should be an outlet on one of the bedside lamp not only the desk. We ended up moving lamps around. January 10, 2016
Rated 2.0 out of 5.0 by Great property management. We had a not so great experience that had a good outcome. We had an issue with the heating and cooling in the room. We complained upon check out. Later in the day the Customer Relations Manager called an was great and rectified the situation. Even though we did not of an ideal stay, the management was responsive and provided us with a point refund. We would recommend the property. January 10, 2016
Rated 4.0 out of 5.0 by comfortable beds, nice breakfast We stayed here in early January 2016. The hotel is on a hill overlooking Wilkes Barre, nice view from the room. Check-in was efficient; lobby was nice and cozy with a fireplace. Only complaint was that the water tank was empty, we mentioned it to the receptionist, and she just shrugged and said oh well, that's how it is at this time of the day. She did not arrange to have the water refilled. The swimming pool's ventilation system seemed to have been not functioning for a while. Condensation on the windows, walls and ceiling was lots and had damaged some walls and rusted away metal frame of the equipment there. The room is smaller than other Holiday Inn Express we have stayed, but the beds were super comfortable so we all had a good night of sleep. Bathroom ventilation system seemed to be also not functioning well, steam was not dissipating from the room for a long time. Breakfast was great, with lots of choices. The gentleman responsible for the breakfast area was very efficient and helpful (I think his name is Barry). Overall, it is not bad, but we would recommend management to seriously fixing that pool vent system. January 8, 2016
Rated 4.0 out of 5.0 by fun great. had a good time. Would stay again. Has close access to casino and shuttle service. January 6, 2016
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