English
Wilkes Barre East
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 001-570-8253838
Hotel Fax: 001-570-8258775
Hotel Fax: 001-570-8258775
Rated 3.9 out of 5 by 23
reviewers.
Rated 5.0 out of 5.0 by lrt28 guest experience
all around great stay, breakfast was well stoked and refressed often. very helpfull desk people
May 20, 2013
Rated 4.0 out of 5.0 by Mike104 Good stay, but minor issues this time around
We always stay here, but had some minor issues this time around. We always try to book on the fifth floor, and finally were successful in getting the room we usually ask for. However, even though its a non-smoking floor, the hallway back to our room reeked of cigarette smoke. Gag! And, this was every day of our five day stay. Also, and while this may be nit-picking, we can never find anyone at the front desk on the mornings we check out. I tried two different times (at 6:50 and 7am) and never did see anyone, even after yelling if anyone was around and peeking into the back office. No one is ever there. I was just trying to check out and turn over our magnetic room keys. My wife was slightly annoyed at one staff member who promised a certain room an hour before we arrived, but marked us down for the room we said we didn't want. Overall, though, its a nice hotel. It was quieter this time, and the room is always clean and the prices are very good. I would recommend the Holiday Inn East. Thank you. P.S. The front desk said they couldn't help us with our Priority Points to be assigned to us, writing down a number for us to call.
April 16, 2013
Rated 1.0 out of 5.0 by snowbird02 first and last stay
Called three weeks in advance for a ground floor room.....none available upon arrival.....put us in a handicap room but could not lock the door with the dead bolt....moved us next door to another handicap room where the strike plate on the door latch was missing and the dead bolt rattled in the door opening....these issues have been present for quite some time but they have never been corrected...the TV in the second room was not at the foot of the bed but beside it so you had to sit on the edge of the bed to view the TV.
April 7, 2013
Rated 3.0 out of 5.0 by bill19581957 Elevators
This is the second time we were placed in Room 220. These rooms by the elevator are way to noisy and should not, in my opinion be reserved unless it is at a substantial discount. All night long all we could hear was the elevator operating, up and down. Since the casino runs all day & night people are coming and going all night. We like the facility overall as it's close to the casino and the shuttle service is nice but we will demand another room at our next stay.
April 4, 2013
Rated 5.0 out of 5.0 by TravellingRepairman Good Place to stay
Great location, excellent service, comfortable accomodations.
March 28, 2013
Rated 5.0 out of 5.0 by CountryTraveler Nice joint
Nice quiet hotel. The place was pretty full, but stil quiet. Clean comfortable room and bed with very nice staff - its what I've come to expect of Holiday Inn A little confusing to access - could use more lighted signs to assist, but still not bad.
March 22, 2013
Rated 5.0 out of 5.0 by CountryTraveler Nice joint
Nice clean hotel with very friendly people working there. Location is a little out of the way, but the service, cleanliness and friendliness of the place more than made up. Enjoyed my stay and will definitely stay again when in the area.
March 21, 2013
Rated 5.0 out of 5.0 by Queeniejv1 Great staff experience
I want to commend the staff who comped our 1 night stay. Due to an unfortuneate finding when I pulled out the sheets, comforter & pillow, from a plastic bag in the wardrobe, to make up the sofa-bed for our grandson, I called the Front desk for clean bedding. It was brought to me immediately, with sincere apologies. A few minutes later the phone rang & the manager let me know our stay was on the house due to the bedding situation. I was quite struck by this response, as I have stayed in many 5-star hotels, where I have never been treated with such respect. Thank you for making our stay memorable. We will be back again if we are in the area.
March 15, 2013
