Rated 4.1 out of 5 by 96
Rated 3.0 out of 5.0 by FredP Disappointing level of quality compared to other stays
While checking in on Saturday, July 12 at about 8:30 pm, we were waiting for the clerk to get off of the phone and were talking and she rudely snapped at how she couldn't hear the person on the phone. Her choice of words and tone of voice was not what one would expect of a "customer service" person. She is, after all your first line of representation. The rugs and floors are in need of sprucing up or replacing in the hallways. The breakfast had the pancake maker broken and no substitute for it. I have stayed at this location numerous times and have seen the facility deteriorate in the times that I have stayed here. I also remember that, upon check in, you would receive a goodie bag with water and a few things in it. That is no longer the case and I think that it was appreciated by returning guests.
July 17, 2014
Rated 5.0 out of 5.0 by EHinPA Wonderful staff, Clean and Comfortable
Great service and Everything was wonderful. It sits high on a hill away from traffic noises. I DID need my GPS to find it, But I had no clue where I was to begin with!
Very GOOD place to stay the night like I did after visiting Streamtown in Scranton.
July 17, 2014
Rated 5.0 out of 5.0 by d vogt great service
the staff was friendly and helpful. on checking in the girl was cheerful , the maids all said hello and goodbye, the boy at breakfast was pleasant and cheerful, and on checkout we were asked if our stay was pleasant
July 15, 2014
Rated 4.0 out of 5.0 by cmac01 Long stay
Stayed for four weeks at the hotel. The bed was too firm, but they let me change rooms and I got one with a less firm mattress. Would have stayed longer (additional 3 months), but they could not (or would not) give me a better rate. I was able to move to another hotel nearby that offered a much bigger room with a full kitchen for a significantly cheaper price. Overall the hotel was nice with a good breakfast and good housekeeping service.
July 14, 2014
Rated 5.0 out of 5.0 by Ingall Always a good choice
When in doubt choose Holiday Inn Express. Every time I have had to get a hotel without much notice it is with them. It is always reliable, comfortable and clean. The price is right and there are breakfast choices for everyone. The coffee is good too!
July 11, 2014
Rated 5.0 out of 5.0 by Sunshine94 Friendly staff
The front desk attendant when I checked in was friendly and attentive. I had just made the reservation and no room had even been assigned to it yet but she got me registered very quickly and we had a very pleasant conversation.
One of the staff members chatted with me in the elevator, allowing me to go ahead of him entering and exiting.
In the morning, my husband wanted to take our daughter for a swim before leaving but the pool had not yet been unlocked. The front desk attendant was very quick to unlock the door for us and asked about our stay.
July 11, 2014
Rated 5.0 out of 5.0 by Randi07 Great Hotel
My stay was overall very enjoyable,but it was tainted by my 1st encounter with a front staff member.She was on the phone (for awhile) while I stood there without her even acknowledging my presence and letting me know she'd be with me momentarily.Other than that,the stay was fantastic and would be highly recommended.
July 2, 2014
Rated 5.0 out of 5.0 by Jenna1964 Wonderful customer service
The young lady at the front desk was pleasant and accommodating.
June 30, 2014