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Rated 4.1 out of 5 by 61 reviewers.
Rated 4.0 out of 5.0 by Very comfortable room I would recommend staying here, it was an overall good experience from the time we checked in to the very good breakfast we had prior to our departure. We have stayed here six times over the last 3 years. February 27, 2014
Rated 5.0 out of 5.0 by Wonderful Service The staff at the Wilkes Barre Holiday Inn Express made our stay memorable. They were warm and inviting, courteous and helpful. The hotel itself is clean and modern, though the room a bit small. As we were only staying one night and didn't hang out in the room, that wasn't much of an issue. January 1, 2014
Rated 5.0 out of 5.0 by great service Great service by the receptionist who helped me to fix my lap-top so I access the wireless internet. December 14, 2013
Rated 4.0 out of 5.0 by Great location and services. The hotel accommodations were good but the staff was great and they offered a free shuttle to nearby restaurants and casino. That was a very uncommon "treat". November 26, 2013
Rated 2.0 out of 5.0 by Less than Stellar After a 6-hour drive and a long day with family, I was really looking forward to relaxing in the hot tub spa. That was one of the main reasons I selected this lodging choice over the dozens of others within a one-mile radius. But the spa was closed for maintenance... Seems to me they should do maintenance between 10 PM and 8 AM, when the spa is closed to users anyway. I feel like I was cheated in a way because one of the amenities I paid for was not available, and arguably the most important amenity that I selected for. The room was okay - not great, but okay enough. But it was extremely noisy on the entire floor. Doors slamming every few seconds at midnight and partying going on with very loud voices, obviously drunk, keeping me and everyone else awake. I had to call the desk to get some peace and quiet, which they admittedly did see to after about 20 minutes. Overall, not too impressed with HIE Wilkes Barre East. November 13, 2013
Rated 3.0 out of 5.0 by First impression When we arrived to check in, four men were sitting on a bench by the main entrance smoking and drinking beer. A few hours when we returned from dinner two were still there, smoking and drinking beer. Not a very good first impression. November 8, 2013
Rated 5.0 out of 5.0 by IMMACULATE!!!!!!!!!! We stayed at the hotel last weekend while attending a Lacrosse Tournament. I am VERY picky where I stay. Your Hotel was wonderful! The staff was very friendly when we arrived and the nice girl at the front desk was helpful coordinating rooms close to another party we stayed with! Plus, Breakfast was great. Plenty of variety, fresh and HOT! The linens were clean and crisp, the bathroom was spotless and the towels were all WHITE! AND the Pillows were labeled "Soft" and "Firm". My only negative comment would be the firmness of the beds. WOW.. They were a little too hard. Maybe adding a pillow-top Mattress Cover would help :) Would DEFINITELY Recommend this hotel to anyone looking to stay in that area. Plus you are literally right down the street from Pocono Raceway! Will be back next year for our Fall Lacrosse Tournament! November 6, 2013
Rated 2.0 out of 5.0 by Very uncomfortable bed My complaints are primarily regarding the comfort of the bed, of which there was none. I found the mattress to be hard, uncomfortable and must have been covered with a plastic-type mattress pad which increases body heat. I was hot and miserable all night as a result and could not sleep. I was afraid to remove the mattress pad for fear of what I might see under it. The breakfast was passable. One nice thing was that the hotel offers shuttle service to restaurants within a 2 mile radius so after driving for more than 6 hours we were able to be taken to a restaurant for dinner and picked up. The location was fine for our trip which was why I had chosen it in the first place as my husband and I were driving from Ohio to Boston November 4, 2013
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