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Rated 4.1 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Beautiful hotel with heart and soul! THANK YOU for an amazing experience. ESPECIALLY to Akia ( spelling), your wonderful front desk staff! She was kind, professional and patient to us when we needed it most! August 19, 2014
Rated 4.0 out of 5.0 by comfortable beds and clean the beds were comfortable and the rooms were clean. rooms could have been bigger and breakfast was a hassle at peak time August 19, 2014
Rated 3.0 out of 5.0 by Hotel is dated and needs to be modernized! Need to modernize the hotel. The room was very tight and congested. The electrics need to be upgraded with more receptacles for electronic devices. Beds were very soft and sagged making for a bad night's sleep. The hot breakfast was okay but could have been better. Again, the dining area needs to be modernized. The front desk attendant was very courteous during check-in and check-out. August 16, 2014
Rated 5.0 out of 5.0 by great service from staff Room was ready but No upgrade was available at time f making reservation or at check in Platinum card holder and MC holder for years .IHG card... August 14, 2014
Rated 3.0 out of 5.0 by small room,slow check in As we were a party of 5 people and renting 2 rooms, I expected the rooms to be as large and comforable as rooms we have stayed in elsewhere. They were not. August 8, 2014
Rated 3.0 out of 5.0 by Room issue I've stayed here before and like the location. This time however I was given a Handicap room which was narrow, had the TV located parallel to the bed and had an adjustable shower head that kept sliding down. August 7, 2014
Rated 5.0 out of 5.0 by Meets all expectations I travel a lot and I found this hotel to be a great example of why i am a Platinum member. The staff was friendly and efficient. The hotel was clean and the room was comfortable. Nice view on the upper floors by the way. August 7, 2014
Rated 5.0 out of 5.0 by Great service Everything about this Holiday Inn Express was very good but the staff was GREAT. August 7, 2014
Rated 5.0 out of 5.0 by Great hotel Great place to stay. Staff is helpful and friendly. Rooms are clean, quiet and comfortable. Good selection for breakfast. I would stay here again. August 7, 2014
Rated 5.0 out of 5.0 by Never disappointed! We stay here a lot, probably about once a month and never had a bad experience. The staff is wonderful and the rooms are clean and comfortable. Can't beat the price for the value. And the free breakfast is nice too! They always have coffee/tea/hot chocolate throughout the day and fruit. In the afternoons there are fresh cookies. C'mon, who does that anymore? How nice is that? Love this place! August 6, 2014
Rated 5.0 out of 5.0 by comfortable pleasant experience The staff were helpful. The room was comfortable. They went out of their way to pick me up at a gas station as my car car broke down shortly after I picked it up at the airport. July 31, 2014
Rated 4.0 out of 5.0 by IHG members Upon checking in, we were not given the usual complimentary bag of water, peppermints and pretzels.We inquired about it later and were told we could have a bag or receive credit points for our stay. This option should have been conveyed to us upon check in. Also, the possibility of the guests receiving spoiled scrambled eggs was highly possible. The breakfast staff did dump that batch, but no one was ever told of the possibility of spoiled eggs. July 22, 2014
Rated 3.0 out of 5.0 by Disappointing level of quality compared to other stays While checking in on Saturday, July 12 at about 8:30 pm, we were waiting for the clerk to get off of the phone and were talking and she rudely snapped at how she couldn't hear the person on the phone. Her choice of words and tone of voice was not what one would expect of a "customer service" person. She is, after all your first line of representation. The rugs and floors are in need of sprucing up or replacing in the hallways. The breakfast had the pancake maker broken and no substitute for it. I have stayed at this location numerous times and have seen the facility deteriorate in the times that I have stayed here. I also remember that, upon check in, you would receive a goodie bag with water and a few things in it. That is no longer the case and I think that it was appreciated by returning guests. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful staff, Clean and Comfortable Great service and Everything was wonderful. It sits high on a hill away from traffic noises. I DID need my GPS to find it, But I had no clue where I was to begin with! Very GOOD place to stay the night like I did after visiting Streamtown in Scranton. July 17, 2014
Rated 5.0 out of 5.0 by great service the staff was friendly and helpful. on checking in the girl was cheerful , the maids all said hello and goodbye, the boy at breakfast was pleasant and cheerful, and on checkout we were asked if our stay was pleasant July 15, 2014
Rated 4.0 out of 5.0 by Long stay Stayed for four weeks at the hotel. The bed was too firm, but they let me change rooms and I got one with a less firm mattress. Would have stayed longer (additional 3 months), but they could not (or would not) give me a better rate. I was able to move to another hotel nearby that offered a much bigger room with a full kitchen for a significantly cheaper price. Overall the hotel was nice with a good breakfast and good housekeeping service. July 14, 2014
Rated 5.0 out of 5.0 by Always a good choice When in doubt choose Holiday Inn Express. Every time I have had to get a hotel without much notice it is with them. It is always reliable, comfortable and clean. The price is right and there are breakfast choices for everyone. The coffee is good too! July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff The front desk attendant when I checked in was friendly and attentive. I had just made the reservation and no room had even been assigned to it yet but she got me registered very quickly and we had a very pleasant conversation. One of the staff members chatted with me in the elevator, allowing me to go ahead of him entering and exiting. In the morning, my husband wanted to take our daughter for a swim before leaving but the pool had not yet been unlocked. The front desk attendant was very quick to unlock the door for us and asked about our stay. July 11, 2014
Rated 5.0 out of 5.0 by Great Hotel My stay was overall very enjoyable,but it was tainted by my 1st encounter with a front staff member.She was on the phone (for awhile) while I stood there without her even acknowledging my presence and letting me know she'd be with me momentarily.Other than that,the stay was fantastic and would be highly recommended. July 2, 2014
Rated 5.0 out of 5.0 by Wonderful customer service The young lady at the front desk was pleasant and accommodating. June 30, 2014
Rated 5.0 out of 5.0 by Staff This hotels' staff was awesome in everything. They were very friendly and made us seem important. If we have our convention here next year, we are looking forward to staying at this Holiday Inn Express. June 27, 2014
Rated 3.0 out of 5.0 by So So Experience Rooms are clean and quiet, but lack accessible electrical outlets. Rooms are crowded with furniture - you have to move desk chair to walk around bed. Internet is intermittent. June 27, 2014
Rated 5.0 out of 5.0 by Great Stay This is the second time I've stayed here. The staff was friendly and helpful, especially Zakiya, the Front Desk Representative. She knew places to direct me to for dinner and shopping. The property was clean and quiet. Thank you for a great stay! June 25, 2014
Rated 5.0 out of 5.0 by Great place to stay in PA The staff at this hotel is exceptional. The hotel is clean, comfortable and close to everything. We stay here every time we travel through PA and are never disappointed. June 23, 2014
Rated 5.0 out of 5.0 by Great place to stay in W-B. Staff is friendly and very professional. Close to good restaurants and shopping mall. Love the top of the rock location. June 22, 2014
Rated 4.0 out of 5.0 by Nice stay...staff could have been better I had to ask to make sure I was going to receive my IHG points. Normally the staff acknowledges or asks if I am a IHG member. This was not the case here. Then I had to ask for the bonus points that are normally offered. The vast majority of the time staff is good about the IHG program...not here. Other than that the stay was nice and comfortable. June 16, 2014
Rated 5.0 out of 5.0 by Always a Great Stay! Enjoy staying with HIE team whenever overnighting for business in the Wilkes-Barre area. The staff is great and never any "road bumps" over many stays this year. Thanks Again! June 15, 2014
Rated 5.0 out of 5.0 by comfy, great stay Great stay all around, when in town we will be staying here June 15, 2014
Rated 1.0 out of 5.0 by Hotel Very Noisy I would definitely not recommend this hotel as people slammed the doors all hours of the night and morning. The rooms are very tight and close and not very well maintained. Most of all the walls are paper thin and you can hear everyone talking in every room. Not a good hotel if you need a good nights sleep. June 15, 2014
Rated 4.0 out of 5.0 by helpful, friendly staff. Quiet rooms, great pillows. I spent several weeks at this location for business. The overall stay was very good and comfortable. Many places to eat within a short distance. A shuttle is available although I had no need of it. The staff is very excellent and friendly. It was nice to return to a familiar place even while traveling for several weeks. June 9, 2014
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