Rated 4.1 out of 5 by 106
Rated 5.0 out of 5.0 by leesker99 comfortable pleasant experience
The staff were helpful. The room was comfortable. They went out of their way to pick me up at a gas station as my car car broke down shortly after I picked it up at the airport.
July 31, 2014
Rated 4.0 out of 5.0 by lucy51 IHG members
Upon checking in, we were not given the usual complimentary bag of water, peppermints and pretzels.We inquired about it later and were told we could have a bag or receive credit points for our stay. This option should have been conveyed to us upon check in.
Also, the possibility of the guests receiving spoiled scrambled eggs was highly possible. The breakfast staff did dump that batch, but no one was ever told of the possibility of spoiled eggs.
July 22, 2014
Rated 3.0 out of 5.0 by FredP Disappointing level of quality compared to other stays
While checking in on Saturday, July 12 at about 8:30 pm, we were waiting for the clerk to get off of the phone and were talking and she rudely snapped at how she couldn't hear the person on the phone. Her choice of words and tone of voice was not what one would expect of a "customer service" person. She is, after all your first line of representation. The rugs and floors are in need of sprucing up or replacing in the hallways. The breakfast had the pancake maker broken and no substitute for it. I have stayed at this location numerous times and have seen the facility deteriorate in the times that I have stayed here. I also remember that, upon check in, you would receive a goodie bag with water and a few things in it. That is no longer the case and I think that it was appreciated by returning guests.
July 17, 2014
Rated 5.0 out of 5.0 by EHinPA Wonderful staff, Clean and Comfortable
Great service and Everything was wonderful. It sits high on a hill away from traffic noises. I DID need my GPS to find it, But I had no clue where I was to begin with!
Very GOOD place to stay the night like I did after visiting Streamtown in Scranton.
July 17, 2014
Rated 5.0 out of 5.0 by d vogt great service
the staff was friendly and helpful. on checking in the girl was cheerful , the maids all said hello and goodbye, the boy at breakfast was pleasant and cheerful, and on checkout we were asked if our stay was pleasant
July 15, 2014
Rated 4.0 out of 5.0 by cmac01 Long stay
Stayed for four weeks at the hotel. The bed was too firm, but they let me change rooms and I got one with a less firm mattress. Would have stayed longer (additional 3 months), but they could not (or would not) give me a better rate. I was able to move to another hotel nearby that offered a much bigger room with a full kitchen for a significantly cheaper price. Overall the hotel was nice with a good breakfast and good housekeeping service.
July 14, 2014
Rated 5.0 out of 5.0 by Ingall Always a good choice
When in doubt choose Holiday Inn Express. Every time I have had to get a hotel without much notice it is with them. It is always reliable, comfortable and clean. The price is right and there are breakfast choices for everyone. The coffee is good too!
July 11, 2014
Rated 5.0 out of 5.0 by Sunshine94 Friendly staff
The front desk attendant when I checked in was friendly and attentive. I had just made the reservation and no room had even been assigned to it yet but she got me registered very quickly and we had a very pleasant conversation.
One of the staff members chatted with me in the elevator, allowing me to go ahead of him entering and exiting.
In the morning, my husband wanted to take our daughter for a swim before leaving but the pool had not yet been unlocked. The front desk attendant was very quick to unlock the door for us and asked about our stay.
July 11, 2014
Rated 5.0 out of 5.0 by Randi07 Great Hotel
My stay was overall very enjoyable,but it was tainted by my 1st encounter with a front staff member.She was on the phone (for awhile) while I stood there without her even acknowledging my presence and letting me know she'd be with me momentarily.Other than that,the stay was fantastic and would be highly recommended.
July 2, 2014
Rated 5.0 out of 5.0 by Jenna1964 Wonderful customer service
The young lady at the front desk was pleasant and accommodating.
June 30, 2014
Rated 5.0 out of 5.0 by Lady007 Staff
This hotels' staff was awesome in everything. They were very friendly and made us seem important. If we have our convention here next year, we are looking forward to staying at this Holiday Inn Express.
June 27, 2014
Rated 3.0 out of 5.0 by zonic So So Experience
Rooms are clean and quiet, but lack accessible electrical outlets. Rooms are crowded with furniture - you have to move desk chair to walk around bed. Internet is intermittent.
June 27, 2014
Rated 5.0 out of 5.0 by DLBEIS123 Great Stay
This is the second time I've stayed here. The staff was friendly and helpful, especially Zakiya, the Front Desk Representative. She knew places to direct me to for dinner and shopping. The property was clean and quiet. Thank you for a great stay!
June 25, 2014
Rated 5.0 out of 5.0 by VPHPS Great place to stay in PA
The staff at this hotel is exceptional. The hotel is clean, comfortable and close to everything. We stay here every time we travel through PA and are never disappointed.
June 23, 2014
Rated 5.0 out of 5.0 by Gary RU 71 Great place to stay in W-B.
Staff is friendly and very professional. Close to good restaurants and shopping mall. Love the top of the rock location.
June 22, 2014
Rated 4.0 out of 5.0 by GAF57 Nice stay...staff could have been better
I had to ask to make sure I was going to receive my IHG points.
Normally the staff acknowledges or asks if I am a IHG member.
This was not the case here. Then I had to ask for the bonus points
that are normally offered. The vast majority of the time staff is good about the IHG program...not here. Other than that the stay was nice and comfortable.
June 16, 2014
Rated 5.0 out of 5.0 by johnv6767 Always a Great Stay!
Enjoy staying with HIE team whenever overnighting for business in the Wilkes-Barre area. The staff is great and never any "road bumps" over many stays this year. Thanks Again!
June 15, 2014
Rated 5.0 out of 5.0 by myria comfy, great stay
Great stay all around, when in town we will be staying here
June 15, 2014
Rated 1.0 out of 5.0 by Too Noisy Hotel Very Noisy
I would definitely not recommend this hotel as people slammed the doors all hours of the night and morning. The rooms are very tight and close and not very well maintained.
Most of all the walls are paper thin and you can hear everyone talking in every room.
Not a good hotel if you need a good nights sleep.
June 15, 2014
Rated 4.0 out of 5.0 by elkendog helpful, friendly staff. Quiet rooms, great pillows.
I spent several weeks at this location for business. The overall stay was very good and comfortable. Many places to eat within a short distance. A shuttle is available although I had no need of it.
The staff is very excellent and friendly. It was nice to return to a familiar place even while traveling for several weeks.
June 9, 2014
Rated 5.0 out of 5.0 by 7787 Service Coordination
The problem was that we had a 1:00 pm check out and a 12:30 pm wake-up call. However, at 11:20 the maid knocked on the door NOT knowing that we had a late check out. In addition, we had asked the lady manning the desk at 4:30 am for a 12:30 pm wake up call - it NEVER came.
June 3, 2014
Rated 5.0 out of 5.0 by ramossr65 Great quiet place
had a wonderful stay rooms were clean and comfortable with a very friendly staff.
June 2, 2014
Rated 2.0 out of 5.0 by JBGuitarplayer Nice location but not a good stay...
There were several maintenance issues encountered - loud clicking refrigerator, a tub that drained extremely slowly and an outlet that sparked. The access to available outlets was extremely poor. When going down for breakfast, the person preparing the food stuck her hand in the container of eggs to scrape something off the side with her fingernail. The front desk clerk offered the stay at no charge but then I also didn't receive any points for the stay.
June 1, 2014
Rated 5.0 out of 5.0 by synder47 Great service
Good front desk staff. good breakfast. Good location. Very helpful.
May 28, 2014
Rated 5.0 out of 5.0 by BHall58 Personable staff and outstanding cleanliness
Would definitely stay at this location again. The friendliness of the staff, cleanliness of the rooms, and most of all the cost of my stay, are three reasons why I would stay again.
May 26, 2014
Rated 4.0 out of 5.0 by elkendog Very friendly staff, convenient location
I spent several weeks at this locationr. Still have a few to go but no complaints so far. Quiet, convenient and comfortable. Works for me!
May 5, 2014
Rated 2.0 out of 5.0 by Jack1212 Did not honor coupon
I was told that no more rooms were available at coupon rate. The one available which I took was almost a duplicate of room I stayed in at coupon rate in Elmira the night before. So this motel saved itself $20 bucks but I won't be back. I have always liked Holiday Inn Express but I can not recommend if this is new policy. Every thing else was fine but I will not be taken advantage by Holiday Inn again.
May 2, 2014
Rated 5.0 out of 5.0 by ted1111 great staff
Great staff that looks after your needs and a nice quiet location
April 20, 2014
Rated 4.0 out of 5.0 by NHFroggy General
A little tough to get to from highway but a good stay.
April 18, 2014
Rated 2.0 out of 5.0 by Wade29 Friendly staff but rooms need some work
Super friendly staff but the rooms need to have some of the gigantic furniture removed. There is no need to have a 7 X 4 foot closet right next to the tv. People need some room to walk around in the room. Neither I nor my 8 teammates could connect to the internet to work. We had to go to a local restaurant to get internet service. Good hotel if you just need a place to crash for the night but if you're travelling for business I wouldn't recommend it.
April 16, 2014