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Rated 4.3 out of 5 by 240 reviewers.
Rated 4.0 out of 5.0 by Clean and comfortable room I stayed at this room to be close to family and events that I would be attending in town. The hotel was convenient to get to and clean and comfortable. It could use some updating in the guest rooms and thicker bath towels. However, the price and the convenient location made my stay worth it. The breakfast buffet was excellent and fully stocked at any time during breakfast hours. The afternoon cookies were a welcome treat! July 30, 2015
Rated 5.0 out of 5.0 by Hats Off to management staff Besides enjoying our stay at the Holiday Inn Express Wilkes Barre I wanted to pay a special thank you to the hotel manager.. We encountered an issue upon check in that the manager went out of his way to remedy. Great customer service.....thank you. July 30, 2015
Rated 3.0 out of 5.0 by Good value, but did not meet my needs. The staff at this hotel was fantastic. The front desk and maintenance were friendly and helpful. However, there are drawbacks to this hotel. The wifi was horrible. You were forced to sign in several times (per hour!). Even when you were signed in, the speed was very slow. The worst wifi I've ever experienced in a hotel. The location was very inconvenient - on the top of a hill (nice view!), quite a distance from any restaurants, stores etc. And, the room was small, with the desk chair jammed against the bed. I wouldn't stay again. July 30, 2015
Rated 5.0 out of 5.0 by Stayed Here Twice Coming and Going on our business trip. Hotel is clean and the front desk person, Hector, is great. The room was already cool for our arrival and the bed mattress was great. A good experience. July 28, 2015
Rated 4.0 out of 5.0 by Standard This Holiday Inn Express is what you can expect from all Holiday Inn Expresses. It was not any better or worse than average. July 21, 2015
Rated 5.0 out of 5.0 by Just what we needed We arrived about 2 hours later than planned due to extensive road construction. The hour was late and we were exhausted. The desk clerk sensed and anticipated our needs and acted promptly and got us into our room without any delay. From the time we entered the front door until we entered our room on the 5th floor couldn't have been more than 5 minutes. July 20, 2015
Rated 1.0 out of 5.0 by Ok at half the price This hotel was shabby compared to my last stay at a Holiday Inn Express however I was justly dealt with by main customer service. It is apparently a somewhat neglected property of the many maintained by Holiday Inn. I hope they bring it up to par. Next time in the area I will not revisit this particular property. No exhaust fan in bathroom? Dirty carpets? When I told the clerk at checkout about the fan he said "I don't know". Really? Well, now you know. How about "thank you for telling me"? July 20, 2015
Rated 5.0 out of 5.0 by Great Hotel Got to the hotel at around midnight to check in. Very friendly front desk. Got me into my room extremely quickly. Room was very comfortable and was able to go right to sleep. Sleep was so good I slept right through breakfast. July 20, 2015
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