Rated 4.3 out of 5 by 62
Rated 5.0 out of 5.0 by utwade Comfortable bed and great service.
all in all a good value for the money. Rooms do need some upgrade but they are clean
June 14, 2013
Rated 5.0 out of 5.0 by Susannah39 Best-Kept Secret in Scranton-Wilkes-Barre Area!!
Ideal for anyone who lives outside the immediate area and uses the airport next door to fly in or out during the wee hours! The staff is well-informed and helpful, and the facility is excellent. We slept very comfortably. Also appreciated the availability of extended-time parking for our vehicle, as well as the use of the shuttle to and from the airport. Great experience!!
June 1, 2013
Rated 5.0 out of 5.0 by Tom03903 Hidden away but very nice!
Passed through the area many times but never stayed at this hotel until now. You would never know you were near an airport. Very quiet and relaxing. We'll stay here again.
June 1, 2013
Rated 5.0 out of 5.0 by NNY02 Great Accomendations
Although this facility is located at the airport there is minimal noise from aircraft. It is also secluded from the highway noise near by. With this said, you can get a quite restful sleep at this facility. The staff is very friendly and always accommodating. The rooms are comfortable and the extra amenities (ie: refrigerator, microwave, &wiifi) are great. Whenever we are traveling through or to the area it is our second home away from home.
May 15, 2013
Rated 5.0 out of 5.0 by ED213 Excellent value and comfortable beds
Stay at this hotel about once a week - clean rooms - quick check-in - friendly and courteous staff
April 23, 2013
Rated 5.0 out of 5.0 by Visitor4587 Good Value
Rooms are clean and spacious. Bathroom is clean and spacious. Wish the shower was a bit more powerful and that shower caps were offered.
Bed extremely comfortable and the King is very, very kingsize, bigger than my king bed at home.
April 20, 2013
Rated 5.0 out of 5.0 by Bobd55 Great overnight stay
We had the opportunity to stay here on our driving trip back from the Masters. While situated close to the airport, little noise was heard. Having a bar and grill situated across the parking lot was great allowing us to walk a late supper.
Friendly greeting from front desk girl, giving priority club gift bags containing bottled water and snacks were a nice welcome. Rooms were large and we were given connecting rooms without even asking (group of 4 in 2 rooms). Mini-fridge was working and kept our drinks cool overnight.
Breakfast in the morning was good, even though the lady working it seemed to be more interested in watching tv. A problem with the pancake machine had to wait for her to finally come and check even though I tried to get her attention. She did however ask how many pancakes I wanted and broght them to me.
April 17, 2013
Rated 2.0 out of 5.0 by m047407 Only Advantage = Close to the Airport
The place is a rat hole. I only stayed here because I had an early morning flight at AVP. Next time I'll be staying at the Holiday Inn Express in Dickson City and waking up 20 min earlier to make it to the airport on time. Staying at this hotel reminded me why I'm glad my family and I moved out of Northeast PA.
April 3, 2013
Rated 3.0 out of 5.0 by Bflo00 Luke Warn Water
Nothing gets me ready for the day better than a hot shower. Unfortunately that wasn't going to happen here as the hot water only reached luke warm, YIKES! I called the front dest and was told I was the second guest to complain and they will raise the temp, as it appeared someone had lowered it, but it will be awahile before it hits the room.
Wow, you really needed to be told to raise the temp level,
April 3, 2013
Rated 1.0 out of 5.0 by GregL Not a good day at Holiday Inn
This was not my first stay at this location and I will give it one more try. Sometimes things are out of our control and that is what happened here. However I am most disappointed with the leadership at this location. The entire hotel lost it's hot water from evening to the next morning. I had to wash my hair using a caraffe of hot water from the coffee maker.
What was most disturbing was the staff's inability to be proactive in several other issues. Like a clock in the fitness room that needed a battery and what I was told was that "it was not the battery, it was broken." Then the clock should have been removed. A similar situation occurred with creased and smeared hotel receipts and was told its been like that for 2 weeks!
The manager for such an extreme event was not present nor did they come in early to assist. When I called later that afternoon I was told "He just left."
This is not the kind of service I received at other HI locations so I place blame on the hotel and regional leadership. The staff seemed like they wanted to do something but seemed afraid to be proactive. This is not good.
April 2, 2013
Rated 5.0 out of 5.0 by JamieW Great Experience
Staff were extremely pleasant and helpful! I look forward to the survey to give this stay a ten out of ten!
This place was a great 'find' for us and it became a new favourite stop for our annual trip.
April 1, 2013
Rated 5.0 out of 5.0 by Islander111 Friendly Service
Hotel is located just off Hwy 81, very easy access. Staff were efficient and friendly, hotel common areas clean, bright and cheery. Excellent sports bar/restaurant adjacent. Very positive experience overall.
March 29, 2013
Rated 5.0 out of 5.0 by danandbeth Excellent Staff
Very convenient to Avoca Airport. Staff was great. This one is a keeper...
March 28, 2013
Rated 5.0 out of 5.0 by squirt09 Our stay
2nd night in a row we used Priority Club pts for our stay.Once again we were immediately recognized as members and offered an upgrade to a suite. If possible the suite was even better than the night before. Staff was outstanding!
March 17, 2013
Rated 5.0 out of 5.0 by Jackie3 2013 vacation stop
This was our first time at this particular Holiday Inn. We would come again. There is a restaurant just across the parking lot which was so convenient for supper. The morning continental breakfast was excellent and the lady who was responsible for making sure the food was there was very friendly. We had to ask "again" if they gave "Priority Members" a little something at registration. She then apologized and we were rewarded with water and a small snack. We would stay here again next year when we make our way to Florida. Thanks for a comfortable stay....
March 11, 2013
Rated 4.0 out of 5.0 housekeeping personnal
loud communication of housekeeping in am ;I could not sleep after 08:00
March 11, 2013
Rated 5.0 out of 5.0 by Joe33 Staff and Value
I stay at this facility at least once per month and the staff has always been very congenial. It is also a great value for the area. Also, every time I've stayed at this facility I've been acknowledged as a Priority Club Platinum member and usually given a free upgrade.
March 5, 2013
Rated 2.0 out of 5.0 by jtv312 Comfortable bed, but terrible room.
I've stayed at this hotel many times in the past. It was really a nice hotel and the staff treated me very well. However, as time went on, the rooms degraded. Furniture deteriorated and was not replaced. I was especially disappointed this stay that there were no ice machines and I could not get on the internet. You had to get ice from the desk clerk if she was available. A lamp next to the bed had a broken switch, not even wired, just setting in the hole in the base. The sofa was stained since it was there forever. There was an empty toilet paper core under the sink, which was not in itself a big deal, but prompted a question about the cleaning techniques.
We were supposed to stay 3 nights but we checked out after the first and moved to another Holiday Inn Express closer to Wilkes-Barre. When I called for reservations at this location, I mentioned that the airport location was ready to be turned into a Ramada or Days Inn., it is definitely far below the par of a Holiday Inn Express.
By the way, we were on a 10 day trip and stayed at Holiday Inn Express hotels every night. For 3 nights, I used 2 rooms since there was another couple with us.
March 4, 2013
Rated 5.0 out of 5.0 by Joe33 Clean and Very Friendly Staff
This HEI location is one of my favorites. The hotel staff is very friendly and courteous. They recognize me as being Priority Club Platinum when checking in and usually give me a complimentary room upgrade. This hotel is always very clean when is stay there.
January 16, 2013
Rated 5.0 out of 5.0 by PRINCESSA VERY SATISFIED OVERALL
WE FOUND THE STAFF VERY COURTEOUS FROM CHECK-IN ON. THE ROOM WAS CLEAN AND THE BED VERY COMFORTABLE.
THE BREAKFAST BAR HAD A LOT OF VARIETY AND THE STAFF MADE SURE IT WAS APPEALING FOR YOU. A NICE CHOICE OF COFFEE, JUICE ETC.
KEEP UP THE GOOD WORK.
January 8, 2013
Rated 5.0 out of 5.0 by sheree17 great location, a little pricey
this is a great location for someone flying out early. the room was nice but the heat never got really warm. a little pricey. other hotels are a lot less with the same shuttle service
January 3, 2013
Rated 5.0 out of 5.0 by Evert Great Stay.
Staff was very attentive to the needs of its guest. Room was clean and neat, I would stay here again.
January 2, 2013
Rated 2.0 out of 5.0 by BigRick Check your room first thing
Property is old and the Toilet did not work in the room. When you flushed the Toilet it came up in the sink. For the Toilet not working, they knocked off $20.00 on the room rate. Big Deal.
December 17, 2012
Rated 4.0 out of 5.0 by Jordan3 Nice Hotel But Pricey
My group had to stay at this hotel because we were bumped off a flight in Scranton. The location is very convenient to the airport and the hotel has a shuttle, but it felt like we were driving into a random weed field. The lobby was nice with ample sitting room, a popcorn machine and offerings of chocolate chip cookies. The hotel room was nice with beds about 4 feet off the ground...very high. My issue with the hotel was the price. The price was unbelievable for a one night stay. Lastly, the receptionist didn't even acknowledge me as a platinum priority club member even after I gave her the card. Nice property, but think before you stay there.
December 9, 2012