Rated 4.1 out of 5 by 60
Rated 3.0 out of 5.0 by 65Traveler Not typical of HI Express experiences
Hotel was completely sold out for weekend, yet they only had one poor gal on front desk to handle everything. She tried hard and was doing a good job, but management and housekeeping certainly did not have her back. On check-in, our room had 1 bath towel, no washcloths. Had to go back to the front desk to get towels as the poor gal had no one available to run them up to our room. Room also had no refrigerator, first time I've encountered that at an HI-E. Second morning, maid didn't leave any coffee. Stairwell carpet looked like it hadn't been vacuumed nor cleaned in quite a while. Not a great stay, and very non-HI Express...
February 26, 2014
Rated 5.0 out of 5.0 by Canada Lady Holiday Inn Express ~ Our first choice every time !
Once again Holiday Inn Express did not disappoint. Staying in Willcox was a delight. Great knowledgeable and pleasant staff. This was our second visit this winter and it always feels like coming home. Could have stayed a week. Everything was perfect !
February 24, 2014
Rated 5.0 out of 5.0 by AirAir Great location
We chose this hotel as it was ideally located to visit some of the tourist destinations within the area & this proved a wise choice. As the hotel had everything & more to offer. The staff were very friendly & the hotel was extremely comfortable. If & when we are in the area, we will use this hotel again.
January 27, 2014
Rated 5.0 out of 5.0 by Frabk11 Comfortable
this was the lowest priced Holiday Inn Express we stayed at on our long trip from California to NC it was lower priced but more comfortable and clean than some of the others we stayed at
January 6, 2014
Rated 4.0 out of 5.0 by CarLady Needed some repairs
The shower head needed cleaning and the desk chair would not adjust. They also had not prepared for so many customers as they were out of several items at breakfast. I have stayed here before and not had this problem, so will try them again.
January 2, 2014
Rated 2.0 out of 5.0 by def90 1980s Holiday Inn experience.
Nice clean modern building with hard working pleasent staff. Convenient location. However, cheap building materials allow ajoining room conversations to be heard as if they are in the room with you (especially at 2am). Expect footfalls from the room above to reverberate. Pillows were cheap and uncomfortable, not at all like most IHG properties of late. Bed was beyond firm, even my wife who likes a firm mattress couldn't sleep on this board.
Breakfast staff of one, was somewhat overwhelmed by the Saturday morning rush. I was told 35 minutes before closing they wouldn't be restocking the depleted items so missed out on what I wanted. She was trying to be pleasent but obviously understaffed. Plenty of choices in town, especially at this price point (and below). Just reminded us of our stays before the company revamped their properties.
January 2, 2014
Rated 5.0 out of 5.0 by Mcminn Clean and comfy
We were a family of four and a dog traveling from California to Florida. Got off to a late start so our first night (which was Christmas Eve) ended early and we got a room here. Staff was very friendly. Christmas morning everyone was still cheerful despite them having to work on the holiday.
December 28, 2013
Rated 5.0 out of 5.0 by Harsha75 Good place for night stayq
Liked overall stay here. Staff were courteous, rooms were clean. linen were new, breakfast was good. close to highway but not too close to bother noise from highway vehicle. If I have a chance I will stay here again and recommend this place everyone.
Great place and I loved it.
December 17, 2013