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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Very Comfortable, Clean Room We enjoyed our stay at Holiday Inn Express in Willcox. Our bed and room were very comfortable and clean. The full breakfast was very good with a nice, clean dining room with lots of seating. The staff was friendly and helpful. Wish we could always find this excellence for this price. June 8, 2014
Rated 4.0 out of 5.0 by Clean Room, well maintained Overall expeirence outstanding. Great bargain, more than worth the amount paid. Will stay there again June 6, 2014
Rated 4.0 out of 5.0 by Comfortable The hotel is located on a busy avenue but is easy to find. Not too far from the Interstate. A restaurant is located next door. June 5, 2014
Rated 3.0 out of 5.0 by Communication Breakdown, but OK otherwise Room was OK, but was upgraded to a suite, which was nice, but not a king bed :(. Called while coming into town before noon and asked if I could check in, was told 3:00 PM. Pressing my platinum status, the desk person agreed to call me as soon as the room was ready. Never got a call. Upon check-in, i was presented the rate, and I thought it was a reward night, (which was my mistake), and the clerk said she would have the manager check into it, and call me after 5 when she came in. Never got a call, no message left on the phone. Pool area seemed nice, but no hot tub. Big letdown. Breakfast was the usual stuff for HIE, but the Omlets were overcooked and understuffed, coffee was wimpy. May 21, 2014
Rated 4.0 out of 5.0 by Nice Place to Stay Room was comfortable and clean. It's quiet. Breakfast was good. Good internet connection. The only problem for me is the selection of TV station. Very few. May 21, 2014
Rated 5.0 out of 5.0 by Great property Great staff, great breakfast, great room. Enjoyed the variety of food each day and Becky who was kept the room clean and the food available. May 11, 2014
Rated 5.0 out of 5.0 by Surprisingly top notch! We would definitely recommend this Holiday Inn to anyone! It is a newer property, granite counters and shower, tall ceilings, spacious rooms, very comfy beds, pillows, nice desk, quiet rooms, far enough from the freeway to not be bothered. Staff was exceptional, every one of them. Breakfast was just fine for the price - free. Find a reason to stop at the WIllcox Holiday Inn! April 2, 2014
Rated 2.0 out of 5.0 by No fridge in room Ii would expect a fridge in a room especially when many people traveling through Wilcox are travelers and hikers and bikers. Rooms nearby were 30 dollars cheaper and all rooms have a fridge and also complimentary breakfast. I am a priority club member and did not get even acknowledged let alone a bottle of water or apple. The water here is very minerally from the tap and not that nice a taste. A bottle of water would have helped. March 28, 2014
Rated 5.0 out of 5.0 by Great Service! Love the staff! Helpful and friendly. Stayed there twice on the last trip and enjoyed it both times. Will recommend to all! March 25, 2014
Rated 4.0 out of 5.0 by Nice place to stay Typical HIE property. Clean, quiet, good place to stay. Only thing, not enough TV channels...No Golf Channel, ESPN 2? March 22, 2014
Rated 5.0 out of 5.0 by Exemplary This is third time we have stayed at the Holiday Express in Wilcox. Each time we were greeted with a friendly face, received a great room, and enjoyed the breakfast. We requested arom on the first floor near the office because my wife has copd and I am asthamatic. We will always stop at Wilcox on our travel because of the consistency of their service and friendliness. Great!!!!!!! March 21, 2014
Rated 4.0 out of 5.0 by Welcome Stop On The Way Home The location is perfect for us when we travel from Tucson to ABQ. As a relatively new hotel, it's an added bonus. It looked like new carpeting had recently been installed on our floor & there are minor maintance issues that need attention. We would difinately stop there again & just hope they have the window fixed in the room that we stayed in. This was a busy night, as a wedding party had booked most of the rooms - we were concerned, but the noise was only minor in the morning as guests were hollering up & down the hall to each other. The breakfast area was PACKED & the poor lady trying to run it was frazzled. All that aside, it was a good stay ~ except for the soft mattress that just about killed my back. March 18, 2014
Rated 1.0 out of 5.0 by Bad breakfast They had no cinnamon rolls they said the shipment did not arrive. That has never happened at any holiday inn before. The pancake machine was broken and the coffee was cold. My tub had rust in it and the plug leaked. March 13, 2014
Rated 3.0 out of 5.0 by Not typical of HI Express experiences Hotel was completely sold out for weekend, yet they only had one poor gal on front desk to handle everything. She tried hard and was doing a good job, but management and housekeeping certainly did not have her back. On check-in, our room had 1 bath towel, no washcloths. Had to go back to the front desk to get towels as the poor gal had no one available to run them up to our room. Room also had no refrigerator, first time I've encountered that at an HI-E. Second morning, maid didn't leave any coffee. Stairwell carpet looked like it hadn't been vacuumed nor cleaned in quite a while. Not a great stay, and very non-HI Express... February 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express ~ Our first choice every time ! Once again Holiday Inn Express did not disappoint. Staying in Willcox was a delight. Great knowledgeable and pleasant staff. This was our second visit this winter and it always feels like coming home. Could have stayed a week. Everything was perfect ! February 24, 2014
Rated 5.0 out of 5.0 by Great location We chose this hotel as it was ideally located to visit some of the tourist destinations within the area & this proved a wise choice. As the hotel had everything & more to offer. The staff were very friendly & the hotel was extremely comfortable. If & when we are in the area, we will use this hotel again. January 27, 2014
Rated 5.0 out of 5.0 by Comfortable this was the lowest priced Holiday Inn Express we stayed at on our long trip from California to NC it was lower priced but more comfortable and clean than some of the others we stayed at January 6, 2014
Rated 4.0 out of 5.0 by Needed some repairs The shower head needed cleaning and the desk chair would not adjust. They also had not prepared for so many customers as they were out of several items at breakfast. I have stayed here before and not had this problem, so will try them again. January 2, 2014
Rated 2.0 out of 5.0 by 1980s Holiday Inn experience. Nice clean modern building with hard working pleasent staff. Convenient location. However, cheap building materials allow ajoining room conversations to be heard as if they are in the room with you (especially at 2am). Expect footfalls from the room above to reverberate. Pillows were cheap and uncomfortable, not at all like most IHG properties of late. Bed was beyond firm, even my wife who likes a firm mattress couldn't sleep on this board. Breakfast staff of one, was somewhat overwhelmed by the Saturday morning rush. I was told 35 minutes before closing they wouldn't be restocking the depleted items so missed out on what I wanted. She was trying to be pleasent but obviously understaffed. Plenty of choices in town, especially at this price point (and below). Just reminded us of our stays before the company revamped their properties. January 2, 2014
Rated 5.0 out of 5.0 by Clean and comfy We were a family of four and a dog traveling from California to Florida. Got off to a late start so our first night (which was Christmas Eve) ended early and we got a room here. Staff was very friendly. Christmas morning everyone was still cheerful despite them having to work on the holiday. December 28, 2013
Rated 5.0 out of 5.0 by Good place for night stayq Liked overall stay here. Staff were courteous, rooms were clean. linen were new, breakfast was good. close to highway but not too close to bother noise from highway vehicle. If I have a chance I will stay here again and recommend this place everyone. Great place and I loved it. December 17, 2013
Rated 5.0 out of 5.0 by Great Staff Very friendly and helpful staff...clean, comfortable and quiet room. Everything you hope for in your stay! November 25, 2013
Rated 4.0 out of 5.0 by Great Stop So I've stayed here a couple of times while traveling on the I-10E and both times were pleasant experiences. Nice, cozy beds, clean rooms, friendly staff and ample parking. I was passing through but had to take care of some business online as well, the internet connection was great. I will most likely stay at this location again. November 20, 2013
Rated 5.0 out of 5.0 by Very nice Our room was clean, neat and comfortable. The staff were friendly and helpful. Was disappointed that there was no fridge or microwave in the room. (Fridges are available for an additional $10 a day charge. They also have some microwaves available on a first come-first-served basis.) However this was more than made up for with their great breakfast selection and the friendliness of the staff working the breakfast area. Overall VERY good. I would stay there again. November 19, 2013
Rated 5.0 out of 5.0 by location location is excellent, staff very friendly. will stay there again for sure. November 16, 2013
Rated 2.0 out of 5.0 by Platinum Benefits We have been Platinum members for some time. This is the first time we felt it did not really make any difference as we did not even receive water much less an upgraded room even though we asked for it at the time of check in. We were put in a room with no refrigerator or microwave. We wanted to have popcorn and were told we would need to use the microwave in the hallway by the front desk. We did not have reservations. The next morning we spoke with the manager and she was willing to make amends by giving us a 1000 extra points. November 15, 2013
Rated 5.0 out of 5.0 by Location The location was excellent, staff very friendly and helpful. was able to relax from a long day traveling. November 15, 2013
Rated 4.0 out of 5.0 by Great hotel Overall, great overnight stay with easy access from freeway. Friendly check in staff, offering us water and helpful directions to a restaurant. Really liked the choice of several pillows. Room was comfortable and clean. Breakfast was great. Only two complaints: The bed was hard. Breakfast needs 2 employers. We stayed at several Holiday Inns on our cross country trip and there were 2 employees who handled the job adequately. Breakfast employee was working hard, was friendly, and had a great attitude but clearly could not keep up with coffee and food supply, overflowing trash, etc. Also, there were more customers in the Willcox dining room than the other HI with 2 employees. Need to hire another breakfast worker in my opinion. November 14, 2013
Rated 4.0 out of 5.0 by An stay en route to Tucson We chose this hotel as an overnight stop en route to Tucson from Holbrook. The hotel was very handy for getting from the Highway from Holbrook and get back onto it to Tucson. There was no suitable eatery nearby but we were given clear instructions on how to reach Safeway supermarket (no more than 10 minutes drive away) where we were able to buy provisions for dinner to eat in our room - there is a good microwave provided in the main lobby. The reception staff were very helpful and friendly. October 30, 2013
Rated 5.0 out of 5.0 by Friendly staff Clean and spacious rooms. All staff very friendly. Great for people traveling with pets. Small fee, and lots of lighted area to walk pets at night. Easy access to freeway. October 16, 2013
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