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Rated 4.3 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Comfy bed and great breakfast. Recently visited Wilcox, touring the wine country and of course Apple Annies. After reading reviews on all the local hotels, we chose Holiday Inn Express. What a delightful stay. Rooms were very clean. updated and bedding soooo comfortable. In fact I have ordered their bedding on the internet. Front desk staff was super friendly. The breakfast was yummy, with many choices and they have a great pancake machine. Will stay here again next year. August 26, 2013
Rated 5.0 out of 5.0 by Wonderful motel Had 6 pillows for our king bed labeled 'soft" and "firm" . Extremely clean, easy check in and out. Quiet location. Gave us complimentary water upon check-in and free USA Today. Highly recommend. August 20, 2013
Rated 4.0 out of 5.0 by A Base for Work I was in town for work. The hotel had good wifi which I really need. There was also an option for a direct internet hook up for better security. There was no charge for the internet. It is very nicely located near the I10 for getting in and out town which was helpful to me. The facility is very nice and relaxing. The staff was really friendly and helpful. August 12, 2013
Rated 3.0 out of 5.0 by Road Trip Was happy to see this HIE between El Paso and Tucson. I arrived early in the evening and had already made my reservation more than an hour ahead of time. I had to tell the person at the counter I was a rewards member and she told me I was not. I was surprised to find there was no refrigerator in the room. This is one of the reasons I stay at these hotels. I called the front desk and was told those rooms were gone and they charge extra for that. Early in the morning they rattled the door when they slid the bill under and was unable to get back to sleep. Nobody was at the front desk when I left so I tossed the card key on the counter. Rooms are updated pretty well. August 11, 2013
Rated 5.0 out of 5.0 by Relaxing room and good breakfast Among the many Holiday Inn Express hotels, this is one of the best. I always expect quality, but the Willcox location exceeded my expectations. I do recommend it! August 7, 2013
Rated 5.0 out of 5.0 by Nice clean hotel There are not many choices in Willcox, but this hotel was much better than expected. The staff went out of their way to be sure we were happy, the lady in charge of breakfast stayed on top of making sure tables were clean and food was refreshed as needed. The bed really was comfortable and the airconditioner did not wake us up when it cycled on and off during the night. A good night sleep!! August 3, 2013
Rated 4.0 out of 5.0 by Rested well Everything was good EXCEPT for our breakfast experience. However, it was other guests having breakfast at the same time that gave us a "memory plus a headache". Let me explain: Two families had children who were allowed to run, yell and scream in the breakfast area the whole time. The "Breakfast Lady" was no where to be seen at that time. We quickly ate our breakfast and left. This does not bother some people. We were raised differently, so I have to remember that. Other than this, I would recommend this hotel. July 27, 2013
Rated 3.0 out of 5.0 by Average experience Room was ok, but to be refurbished, the sheets were clean but "worn" Most disappointing was the condition of the pool longchairs :torn and ready to be replaced. Staff was friendly and helpfull The hotel is now under renovation, what gave also a worse impression so hope after the renovation it stays recommendable July 15, 2013
Rated 5.0 out of 5.0 by Fulfillment of special accommodation requests are most appreciated. We were extremely pleased by the kind considerations of the general manager for my wife, who is a wheelchair-bound amputee, and for the kind and considerate assistance by the evening clerk on duty at our arrival. We have stayed at a number of HIE properties, and this one is a great example of what genuine superior service is. Thank you, HIE! July 15, 2013
Rated 5.0 out of 5.0 by Comfortable as usual! Although there is remodeling going on, our stay was quite comfortable, good breakfast, and friendly, accommodating staff. Would definitely stay here again. June 10, 2013
Rated 5.0 out of 5.0 by Just what we expected! We always stay at a Holiday Inn Express whenever we travel and have never been disappointed. This one was no exception. All of the staff was friendly and helpful, the room was comfy and clean, and breakfast was great! The only thing missing was the sausage gravy at breakfast, but we survived, and probably didn't need the extra calories anyhow!! May 25, 2013
Rated 3.0 out of 5.0 by Enjoyed it! Although there was construction going on at the time. Me and my family had a great time and food is right across the street. i would go again. April 22, 2013
Rated 4.0 out of 5.0 by Outstanding Service I was in town for a sad event. The funeral of a good friend. The manager and staff ensured that I received the discounted rate and provided outstanding service. In addition, they made sure I could update my rewards member information and offered to assit in any future stay needs. April 18, 2013
Rated 4.0 out of 5.0 by GOOD SERVICE AND GOOD ATTENTION GOOD SERVICE, GENERAL CLEANLINESS, ATTENTION, AND FACILITIES. GLAD TO STAY AT THIS HOTEL AND WILL BE BACK AS MANY TIMES AS I REQUIRE WITH NO HESITATION April 17, 2013
Rated 1.0 out of 5.0 by Failed to even come close to expectations The hotel was undergoing construction so getting access to the temporary lobby was difficult. There was no warning about the construction or discount offered for the inconvenience. The room key wouldn’t open the exterior door near our room so we had to go through the temporary lobby to gain access to the hotel. The staff’s key was able to open the lock. The staff was unable to fix the lock so our key wouldn’t open the door. They didn't have the type of room we reserved. They claimed people stayed over. Don't accept the reservation if you can't provide the type of room which was reserved. They didn't offer any compensation for not having the type of room we reserved. They charged their high pet fee per pet. The pet policy on the website did say the fee was per pet. Whether there was one or more than one pet in the room, the cleaning was going to be the same. Any extra cleaning wasn’t going to be done for each pet in the room. So they were charging twice for the same service that they were only going to do once. Any reasonable pet fee would not charge per pet. Especially, since the State sales tax was applied to this fee. That just doesn’t seem right. The policy should limit the number of pets to no more than 3. If each pet is going to be charged, then the fee for more than one pet should be reduced. For example, the first pet is $10 and the each additional pet is $5 up to a total of three pets making the total fee for 3 pets $20. Since they accept pets and charge a high fee for them, it would be nice to have waste collection stations around the hotel so pet owners can clean up after their pets. If they don’t provide waste collection stations, they should at least provide garbage cans so the pet owners who pick up after their pets have some place to discard the waste. A designated pet area would be nice. A fenced area would be great so the dogs could get off their leash for a while. March 27, 2013
Rated 3.0 out of 5.0 by pool was great! ,breakfast awful Eggs were cold and no breakfast meats. Asked when they be ready the kitchen attendant said that we're not serving those this morning. Well then don't advertise them! March 21, 2013
Rated 4.0 out of 5.0 by cheap furnishings I have stayed at this hotel regularly since it opened. The staff has ALWAYS been extremely polite and accomodating. But........when this hotel was built, they used very cheap furnishings in the rooms. And now, through normal wear-and-tear things are falling apart in the rooms. I have had one desk and two chairs fall apart (completely!) And in every room that I have stayed in over the past year, at least one of the chairs is too wobbly to sit in. These chairs are the ones that service the desk where I do my laptop reports in the evenings, and these chairs don't even have wheels on them! VERY CHEAP. Though the rooms are clean, they are still in need of repairs with new plaster and paint. Recently, they had a water leak on the top floor and they have closed off several rooms and the lobby. Even with out that disater, the rooms were in need of sprucing up. March 18, 2013
Rated 2.0 out of 5.0 by Renovations The hotel is undergoing renovations and I believe they should have closed the facility, renovated and then reopened. There is no clear entrance, sheets of plastic are hanging everywhere, and our room was in a very noisy area. Very disappointing. March 15, 2013
Rated 5.0 out of 5.0 by Desert Delight We had a very comfortable, relaxing, night, which is the reason we stay at Holiday Inn Express. February 19, 2013
Rated 2.0 out of 5.0 by Not Happy! Can understand the remodeling inconvenience, but it would have been nice to have known that when we made the res. But no excuse for giving us a double instead of our guaranteed king. And then not even mentioning that fact when we checked in. February 17, 2013
Rated 4.0 out of 5.0 by Front desk folks always helpful... This hotel is one I stop at frequently when traveling for work. It's always clean. The front desk folks always helpful. The only problem this time around was that they were under construction and no one warned me when I called for a reservation. It would have helped me to know that the elevator wasn't working. I have LOTS of stuff that I lug around with me for work that I can't leave in the car. I normally rate this hotel a five star but I felt because of the issues they were having, the rooms should have been discounted. The room rate was definitely higher than it should have been... February 13, 2013
Rated 5.0 out of 5.0 by Great to find a HIE in non-metropolitan area We were vacationing in Phoenix for a week and decided to take a side trip south of Tucson. We were pleasantly surprised to find a HIE southeast of Tucson. We had an apparently false impression (or maybe just an old impression) that HIEs were usually only in metropolitan areas or near major airports. January 29, 2013
Rated 4.0 out of 5.0 by Shower Could Use some work The shower sprayed every where and no matter which spray you tried it did the same thing. I think it needed a new head or cleaning. January 22, 2013
Rated 5.0 out of 5.0 by Easy check-in and wonderful service. The hotel was very clean, neat, and SO NICE regarding our unexpected request for a room. Our room was great, the beds were very comfortable, the pillows really helped us to sleep well that night. January 15, 2013
Rated 5.0 out of 5.0 by Friendly staff and excellent service Were able to conduct business efficiently yet engage in friendly conversation. Would like a heater in the bathroom. Brrr. January 3, 2013
Rated 4.0 out of 5.0 by Good Stay, Needs Refreshing. Hotel was clean, however the funrinshings and paint were worn at best. Not up to the high standard of your chain. December 7, 2012
Rated 5.0 out of 5.0 by Every thing was wonderful Although I love Holiday Inn Express I do HATE their little pillows. When I roll over at night I roll off the pillow and then I wake up later with a pain in my neck. October 28, 2012
Rated 4.0 out of 5.0 by Best of few options If you are traveling I-8 and I-10 across southern Arizona, your lodging options outside of Tucson are very limited. This Holiday Inn Express is your best option if visiting Tombstone, or any of the area's national parks. Access is very easy just off Interstate 10. The room rate is lower than the average HI Express. The room and facilities are nice, standard HI Express amenities. There was no mention of my Priority Club status at checkin, however. Willcox is an interesting little town. There's a tourist information center next door to the hotel. Eat at the Dining Car, a BBQ restaurant in an old Pullman train car in downtown Willcox. October 17, 2012
Rated 5.0 out of 5.0 by Gateway to Chiricahua National Monument We stay at this HI Express everyiime we pass thru on I 10. It is convenient, clean, and affordable. A scenic drive south takes you to Fort Bowie historic site or Chriicahua National Monument which offers great scenery by car or trail. October 15, 2012
Rated 4.0 out of 5.0 by Quiet and Relaxing Another great stay at HiEx @ Wilcox, AZ. I was surprised the breakfast was lacking bacon or sausage though. Other than that . . .ok stay. October 14, 2012
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