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Rated 4.2 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service I always have problems with sleeping in hotels when i travel around. But, i had great time and slept well at this hotel-Holiday Inn Express and Suites, Williamsburg. I had right pillow and bed. Those were the most important to me. And the room i had this time was fantastic with two TVs, three windows and spaced room. i would love to stay at the same room when i visit my son in the college of William and Mary. Thanks. August 25, 2014
Rated 5.0 out of 5.0 by Happy stay Was very happy with our latest stay at this property. The hotel staff was very friendly and helpful. The hotel was very clean and our room was immaculate. The free breakfast was delicious and had a nice variety to select from. The attendant kept the food replenished and the dining room very clean. This hotel is located in an area that is accessible to many historic sites and shopping. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable room, great service Very nice Holiday Inn Hotel. Located next to shopping, good restaurants. We were comfortable and felt safe. It was quiet and relaxing. We would absolutely stay here again. August 22, 2014
Rated 5.0 out of 5.0 by Great area for business or pleasure Another really nice IHG property in the middle of everything whether for business or pleasure this HIX is conveniently located for shopping, restaurants and business in the area. Would recommend it if coming to Williamsburg / Toano area. August 22, 2014
Rated 5.0 out of 5.0 by Great hotel Comfortable beds, great service, close to the campus of William and Mary and tons of shops and places to eat. August 21, 2014
Rated 5.0 out of 5.0 by overall service and stay Wonderful stay... Wonderful staff Perfect location Will be making this my hotel home when visiting Williamsburg, VA August 20, 2014
Rated 5.0 out of 5.0 by Great Service with the Exception of the Initial Cleanliness of the Room The front desk staff went above and the call of duty for me, but before I get into that let me touch briefly on the initial cleanliness of our room. 1st there was a distinct odor in the room (which turned out to be Parmesan cheese that had been spilled and could have been easily vacuumed up as part of the cleaning process. I swept it up and tossed it out and sprayed area with Fabreze. 2nd found a frozen drink in the refrigerator which should have been part of a room check by the cleaning staff. 3rd found a dirty pair of socks made up in one of the beds which led me to question whether the sheets had been changed. I'm glad I had my disinfectant spray with me. Now the good part... During my stay in Williamsburg I injured my knee and leg. I made an effort to treat it myself but by the morning that I was supposed to leave I realized that medical attention was necessary. The person at the front desk came to my room to help me to my car and was clearly attentive and concerned about my getting to the urgent care facility. She also later showed her concern for me and helped me get my things to my car and in my car at check out. I can't express how much this one person's action meant to me. In all that transpired I did not get her name but I am forever grateful. August 19, 2014
Rated 5.0 out of 5.0 by breakfast Breakfast refills were slow. The staff worked hard to get the food out but the crowd was lager than the staff could provide for. August 18, 2014
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