Rated 4.0 out of 5 by 94
Rated 5.0 out of 5.0 by Chuck1974 Beautiful Hotel
The staff was exceptional and the hotel layout was awesome. The breakfast room was huge and the amenities in the rooms were perfect. Great stay and great staff!
December 4, 2013
Rated 5.0 out of 5.0 by BCT44 Excellent hotel
I stay at HI Express throughout the year with my job traveling the eastern region of the US. This was the nicest HI Express I've ever stayed in. Its appears to be new with large clean lobby. Large breakfast area. Our room had 2 flat screen TVs. Rooms up to date & quiet. Located on a main road with many restaurants & shops. Short distance to Outlet shops and William & Mary College. Will stay here again.
November 27, 2013
Rated 5.0 out of 5.0 by Bandicoot Great hotel with great staff
We spent two nights here and were thoroughly impressed with the hotel, its staff and location. The room were amazing - clean, comfortable, well presented and no problems at all. If there is one issue it is that you need to bend sidewards and backwards to get to the toilet paper. Apart from that it was perfect. Even the laundry room is so clean that you could eat your dinner off the floor - and believe me, most laundries don't fit that description. Lots of local restaurants to choose for dinner, close to everything but not a noisy location. Breakfast was great each morning and included in the room price. We would certainly return here!
November 22, 2013
Rated 1.0 out of 5.0 by Kelly5 Filthy and Disgusting!
I was totally disgusted by the room. Upon our arrival we found a half used bar of soap on the floor of the bathroom, stray hairs in the tub, toilet, and sink, and a thick layer of dust covering most of the room. Even my son rubbed his finger across the counter and said, "Gross!"
We decided to not swim in the empty, green pool. I was awakened at 12:30 am with an allergic reaction to all of the dust! After going down to breakfast, our disappointment continued with stale doughnuts and tasteless sausage. Never again!
November 20, 2013
Rated 5.0 out of 5.0 by Jakeman1 Great experience
Everyone at hotel was friendly and accommodating. All questions we had about area were answered and directions were available to all places we wanted to visit. You have a great staff at this hotel and the rate was VERY affordable for retired persons. We will always try for Holiday Inn Express when we travel.
November 18, 2013
Rated 4.0 out of 5.0 by warmandrested Comfortable
Room was comfortable and for the most part clean. It could use a thorough spring cleaning as my mother used to say, but it was only for one night.
Hotel is in a great location with the The College of William and Mary, shopping, Colonial Williamsburg and great restaurants all fairly close.
Bed was very comfortable.
Added treat of a family of deer grazing in the open lot next to the hotel, a sight you don't see in the city very often
November 18, 2013
Rated 4.0 out of 5.0 by ArmyBrat51 Very nice hotel
We stayed at this hotel 6 yrs. ago & returned over the Veteran's Day weekend this month. The hotel was clean, quiet and the staff was very polite and helpful. I have severe sensitivities to fragrances, cleaning products and chlorine. I requested that room sprays not be used and that our room would be away from the pool. Holiday Inn has always been very accomodating to my needs and I , truly, appreciate it. Our shower curtain rod was loose but was fixed immediately. I would like to suggest a few rooms without carpet ( tile only) for people with allergies to avoid dust and carpet odors. You would be surprised how difficult it is to travel and how scary it is for many. Going away for a fun relaxing time can end up a total nightmare if exposed to the wrong things. Only negative was some missed dust on the headboards, lamps and TV. I always travel with some natural cleaning wipes, so it wasn't a problem and everything else was perfect. Really enjoyed the breakfast each morning! Thank you, and we hope to return next year and not have to wait another 6 years!
November 16, 2013
Rated 4.0 out of 5.0 by warmandrested great location
The easy access to shopping and attractions makes this a great location to stay.
Room was comfortable even though it could have used a through cleaning.
Noise from other guests was at time annoying however thats a chance you take when staying in a hotel.
Added bonus for us was watching the family of deer in a vacant lot next to the hotel as they grazed lazily. Not everyday you see this in an urban setting
November 16, 2013