Rated 3.0 out of 5.0 by Andora AC did not work;
The AC did not work in my room. I was then transferred to a room right next to the pump room, and a door going in and out of the building. The loud noises all night kept me up! It was a terrible night sleep! I know the hotel cannot do anything about the people coming in at 2:31 a.m. making a lot of noise
The door was also missing off the closet! The hotel needs some renovation!
May 20, 2013
Rated 5.0 out of 5.0 by Penson Superb
We have stayed there many times in past three years. The staff has always been great. Thanks for your kind hospitality.
May 15, 2013
Rated 2.0 out of 5.0 by cdk2150 Room condition
The room seemed a little shabby. The toilet didn't flush right and the sink took forever to drain. The closet door fell apart when I tried to shut it the morning we left.
May 15, 2013
Rated 5.0 out of 5.0 by shosh61 great experience
this was the third time I stayed at this hotel. They are friendly and helpful . for example I was eligible for a discount I was not aware of and they gave it to me even though I had reserved the room three months before.
I have stayed at other hotels in Williamsburg over the years my daughter has gone to school there and they have the best free breakfast. the variety is excellent and it changes daily.
the rooms are clean and the internet is free and easy to use.
Will be staying here again.
May 1, 2013
Rated 3.0 out of 5.0 by Frank47 Friendly staff very poor accommodations
We have been Priority members for many years but that doesn't seem to mean anything anymore. We visit Williamsburg several times each year and until recently have chosen to stay in this location but never again. We have had some less than satisfying experiences at this location but decided to try them again. What a mistake. First, we reserved a kingsize bed and were informed at check-in that they did not have any available and had to accpt two queens. Second, the air condition malfunctioned and sent a terrible odor into our room all night. We finally turned it off after no one responded to our calls. Third, the beds were terrible. Both beds were lumpy and sagged in the middle and on the edges. Fourth, the refrigerator while set at the medium temperature froze everything we stored in it. Fifth, the bathroom was not clean and the shower head was difficult to operate.
April 29, 2013
Rated 5.0 out of 5.0 by mags117 Exceptional comfort & service
We chose to stay at Holiday Inn Express because we've been to some in other states on several occasions & never had a bad experience. And the Holiday Inn Express in Williamsburg was no exception. It is very difficult to choose a hotel in an area that you've never been to! On arrival the front desk staff was friendly & efficient. The room was very clean & equipped with all the usual items. The location was within all the excursions we had planned. The breakfast was good. If there was anything to criticize it would be the shower head, which was difficult to maneuver. We enjoyed our stay very much & will certainly stay there again. Thank you Holday Inn Express!!
April 16, 2013
Rated 2.0 out of 5.0 by mechintosh Eat Early
My wife, 8 month old, and I were looking forward to a relaxing morning while traveling back from our spring break trip. We arrived in the breakfast area 40 minutes before the end of the breakfast time to find the pancake machine out of batter, when I inquired about it I was told it was too close to the end of breakfast to replace it. We settled for other options. I made my wife breakfast and let her eat while minding our daughter, when she finished I went in to the serving area to make myself a plate. The staff had already started packing up. After eating my breakfast my wife wanted a bagel that I had forgotten. Before I finished making my bagel, and while other people were still trying to fix their plates, the staff member turned the light out on us.
I understand that there are set breakfast times, and that the staff responsible for that area in the morning may have other responsibilities, but to turn the light off on people was rude.
I chose this location because it was 20 minutes closer to a friend of the family we had planned on meeting on way home, it was not worth the $90 more per night.
April 14, 2013
Rated 3.0 out of 5.0 by Poorotis Short Stay
Property was ok. Have been a priority club member close to ten years and just seems as of late the brand has lost its luster. Staff was very nice. Property was ok. Would most likely stay here again.
April 14, 2013