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Rated 4.5 out of 5 by 338 reviewers.
Rated 5.0 out of 5.0 by Great Hotel all the way around I was at another local hotel and left because the room was so small, I went straight here and the staff made me feel at home. The room was great for my family and all our luggage. July 20, 2015
Rated 5.0 out of 5.0 by Great hotel in a great location The staff at this hotel will go 110 % out of their way to ensure your stay is what you expect it to be.... July 19, 2015
Rated 5.0 out of 5.0 by Great Room and service I enjoyed staying at Holiday Inn in Williamsburg. The room was excellent. I enjoyed swimming in the pool and was glad to not have to go out somewhere for breakfast. I would definitely stay here again and recommend it to others. July 19, 2015
Rated 3.0 out of 5.0 by Bathroom floor mess When I went into the bathroom I was shocked that the floor was covered in strands of long, dark hair. I rushed to clean the floor myself, as my daughter was due to arrive within 15 minutes and I knew if she saw this, she would have insisted that we stay elsewhere. The beds were very comfortable, the staff was very friendly. The thought of that hair all over the bathroom floor had me wondering if the rest of the room had been cleaned. July 17, 2015
Rated 2.0 out of 5.0 by Clean rooms but inattentive staff When travelling, I try to stay at Holiday Inn Express. However after this experience, I may start looking outside the box. Before I even arrived, I had a bad feeling about this hotel. I had a couple of questions to ask about our arrival and called the hotel on two different days, once in the afternoon and once towards the evening. BOTH times the phone just rang and rang. I thought it was weird that no one would answer the front desk phone. Once I arrived, I realized why no one answered the phone. There was no one at the front desk to even greet you. I stood at the front desk a good five minutes thinking they must have a camera somewhere to see me standing there but nothing. I finally rang the bell and a women came out from a room off to the side. She clearly had to have heard me talking and known I was there but didn't bother to come out. Once she came out, there was no apology or anything. It was not a very good way to start our stay. The room was clean and didn't have a "hotel" odor, however the A/C never turned off the whole 2 days we were there even though we set it at 75 degrees auto. The room just became very humid/ wet or very cold. The pillows/bed were super uncomfortable as well. The next morning we didn't want them to clean our room but we didn't have a sign for our door handle. As we were heading out the door, I asked the front desk person to make sure our room was not cleaned. She rudely asked me if I put a sign on the door. I told her our room did not have one. We were clearly on our way out for the day, however she gives me the door sign and says, you have to put this on the door or they will clean it. I think it would have been nicer to ask what room number we were in and offer to hang it on the door for us as we had all our gear and everyone was waiting to go to the parks. It's the little above and beyond things I've experienced at other Holiday Inn Express hotels that have made a difference in our stay. I must say it is the first time I have regretted staying at a Holiday Inn Express because of the staff and their attitude. Most other times we've stayed, it was the staff that made the difference. Unfortunately, the next time we visit this area we will be looking at other options. July 16, 2015
Rated 5.0 out of 5.0 by Had a wonderful stay I always read the reviews before selecting a hotel. This is a wonderful place to stay. Our only complaint would be the initial smell in the room is a reminder of a time when all hotel rooms used to be smoking rooms -not offensive but present. Staff is friendly and helpful. The pool was heated, the workout room has updated equipment and the complimentary breakfast had many well-stocked selections. Would definitely stay there again. July 14, 2015
Rated 5.0 out of 5.0 by Located in very nice area For a hotel in a tourist area this was very well maintained. Lots of dining choices nearby. July 14, 2015
Rated 5.0 out of 5.0 by Great stay! Our stay was great from the time we checked in until the time we checked out...all employees were very friendly and helpful! July 14, 2015
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