Rated 4.1 out of 5 by 131
Rated 2.0 out of 5.0 by Kimberly0404 Horrible experience at Check in
The hotel is in a great location, it's clean and the rooms and beds are comfortable. However, at check in we were greated with the RUDEST front desk clerk I have ever encountered. She was unfriendly, not helpful and downright nasty. When asking her questions she acted like I was inconveniencing her. There were a group of us staying there and I wasn't the only one in my group that had that experience with her.
July 2, 2014
Rated 5.0 out of 5.0 by vateacher102 Great Service
Staff was very attentive and polite. Felt welcomed and valued.
July 1, 2014
Rated 4.0 out of 5.0 by kas14 Decent Stay
We enjoyed the location and the room quality. If we ever stay here again, we would keep our privacy signs up for our whole stay -- we have had personal property thrown away by housekeeping both times we have stayed here.
June 25, 2014
Rated 5.0 out of 5.0 by N0RMC Short Family Vacation
My wife took our nieces and nephews for a short vacation to Busch Gardens. Booked them all at the Williamsburg HI. Wife called to say how great it was so will definitely be staying here again next month when it is our turn for some R&R.
June 24, 2014
Rated 4.0 out of 5.0 by Ronzo New matress- very comfortable
Many choices in Williamsburg, this one worth considering. Great location, very clean and staff very friendly and helpful
June 24, 2014
Rated 5.0 out of 5.0 by W&M Alum Stayed Only One Night
Found the staff very friendly and accommodating. Hotel is in very good physical condition. The bath tub area needs some new paint (peeling) and the shower curtain doesn't stay closed. Bed and pillows were quite comfortable. I would have like to have seen greater variety in the breakfast...a bit sparse.
June 24, 2014
Rated 5.0 out of 5.0 by laxfam Comfortable bed and great service
Very nice place to stay while in Williamsburg....needed a good sleep after a long day and it was very comfortable room...breakfast the next morning was very nice as well
June 24, 2014
Rated 2.0 out of 5.0 by Jackie 06 Not for large groups
We were disappointed with our experience at this hotel. We booked
a block of rooms months in advance for guests coming to town for a wedding. Our understanding was that the rooms would all be in the same section of the hotel. However, when people started arriving they were given rooms on different floors. When we inquired some people were relocated to our floor. We began to hear from the guests about their difficulties in making reservations, such as being given different rates.
As for the rooms themselves -- we had no hot water the first day and after it was "fixed" it was barely lukewarm. One family was put into a room with a hole in the bathroom ceiling and it had a musty smell. After complaining they were given a different room and a discount, but shouldn't the hotel staff be aware of such room problems and avoid using that room until it is repaired? Several rooms had minor leaks in the bathroom resulting in wet areas on the floors.
This hotel is in a convenient location, but if we had known the issues our guests would have to deal with we would not have chosen it.
June 24, 2014
Rated 5.0 out of 5.0 by Lewlan34 New and fresh
Seem like a newer hotel. Our room had a sleeper sofa. We have 3 children so that was nice.
June 22, 2014
Rated 4.0 out of 5.0 by Reservations No direct reservations
We've been staying at this hotel every time we came to Williamsburg for the past several years. So, when we needed a place to stay at the last minute because of issues at our house, we called the hotel directly to make a reservation. We were told we had to either use the toll free phone number or go on line to make the reservations. The person on the phone couldn't even tell us if there were any rooms available.
Outside of that inconvenience, we enjoyed the stay. The morning staff are always friendly and helpful.
June 21, 2014
Rated 2.0 out of 5.0 by Orpha Jane Wheelchair accessible rooms have beds too high
The bed in the only wheelchair accessible room was at least 6" higher than the seat of my husband's wheelchair. It required me to lift and push him into the bed. The inexplicable thing is that the "newly renovated room" had risers under the feet of the bed to make it higher! I wonder if the person who supervised this renovation has ever even met a person in a wheelchair. We are Priority Club members and the room was so difficult that we cut our stay short.
June 20, 2014
Rated 4.0 out of 5.0 by dctheory What i expected
Hotel met my expectations. A little pricier than i wanted for a one night stay but, the hotel was in the desired area i wanted to stay and overall i was satisfied.
June 18, 2014
Rated 5.0 out of 5.0 by Benny68 Great place with wonderful staff
Excellent Hotel Staff, Services and Clean Room with Comfortable Bed
June 16, 2014
Rated 4.0 out of 5.0 by StoanKold Would have been 5 stars..
Hot water would not work in our room, however the staff were AWESOME in the matter, it was fixed the next day, but we were leaving. They actually adjusted the price of the room without us asking which I thought was nice.
June 8, 2014
Rated 4.0 out of 5.0 by pat09876 friendly staff
well maintained facility, liked having the pillows labeled as soft and firm, staff was so friendly.
June 6, 2014
Rated 5.0 out of 5.0 by lesawv great sercie
the rooms were very clean beds comfortable, breakfast had a good variety of items
June 6, 2014
Rated 4.0 out of 5.0 by Rob&Sue Ideal location to see or local attractions
A good hotel that was let down by missing out on those extras you expect from an HIE branded hotel. We had a great room, free from any kind of noise. However during our 3 day stay the cleaning staff on different occasions failed to provide replacement soap, coffee, toilet roll and a newspaper. That said the hotel is ideally located to take in all local attractions and the front desk team are very good.
May 17, 2014
Rated 4.0 out of 5.0 by Blairva very comfortable bed and pillows
Front desk staff was very helpful
Small detail: the night light in the bathroom hairdryer was a nice amenity
April 29, 2014
Rated 5.0 out of 5.0 by Tstar300 Very Nice Stay
Second time staying at this Holiday Inn Express, IHG has become my hotel group of choice for personal and professional travel. This hotel was very clean and staff was great, room was well maintained. There are a number of places to eat, some within walking distance, I would have no issue in staying here again.
April 29, 2014
Rated 5.0 out of 5.0 by yellowfin Excellent choice on all counts
Williamsburg Holiday Inn Express was great. Room was comfortable and clean. Desk staff and breakfast staff very helpful. Food just fine. Good marks for everything
April 4, 2014
Rated 5.0 out of 5.0 by kntngma8 Very clean and friendly staff.
We have stayed here several times. The rooms are nice and clean. Beds are comfortable. The staff always are willing to help. There are things to do within walking distance.
April 3, 2014
Rated 5.0 out of 5.0 by Taisa Quality service and comfortable enviroment.
Very friendly personable staff. Very acommodating and gracious.
March 10, 2014
Rated 5.0 out of 5.0 by OneNightTraveler Great overnight stay
We had a one night stay in Williamsburg and this was a perfect place to stay. Great location! The pool water was warm in the winter and our daughter loved playing in it. A tad disappointed in the breakfast, we went down there around 8:30am and there were no biscuits left. My husband was disappointed and waited for more, but there was no kitchen staff to be seen. Not a big deal, but it disappointed my biscuit-loving husband.
February 5, 2014
Rated 5.0 out of 5.0 by JJWP EXCELLENT HOTEL
The staff here is phenomenal! From the moment we walked in, everyone was so accommodating and thoughtful. It was around midnight when we arrived, with a toddler, and "Cassandra" behind the desk offered to get us some milk for him to help get him settled and to bed. It was great having a pool to swim in, and all the staff interacted with our son and us, and breakfast in the morning was great. The rooms are very clean and neat. Excellent location, but it's really the friendliness and the hospitality of the staff that keeps us coming back to this location annually!
January 31, 2014
Rated 2.0 out of 5.0 by Weezel53 You Get What You Pay For!
Everytime you think you are getting a good deal, you end up with something below average. Pool did not look clean (so we didn't use it#. Mattress' need updated/replaced #my back hurt in the morning and I don't usually have trouble sleeping in different beds#. We found a half eaten cracker on the floor in our room and we DID NOT have ANY food in the room. HUMM! To top it off, breakfast is advertised as goingf until 9:30 AM. We went down at 9 AM, the place was packed #meaning the hotel was full# and there was no milk and very little left of much of anything else except eggs. They were even out of coffee for about 20 minutes. Now if I was the manager and I knew we had a full house for the night, I'd make sure we had enough supplies for breakfast. Normally enjoy Holiday Inn Express but not this one.
January 9, 2014
Rated 5.0 out of 5.0 by dsue The Howells
We have stayed at this Holiday Inn Express several times.
We love the staff and their eagerness to help.
The manager is very helpful. It is nice to go where they remember you. Great Service
January 5, 2014
Rated 5.0 out of 5.0 by trish3 great room and continental breakfast area
We had a wonderful time, and the staff were warm and friendly and very accommodating. We will definitely stay here when we return!
January 3, 2014
Rated 4.0 out of 5.0 by Archery family Adequate
An adequate Holiday Inn Express. It meets expectations but does not exceed them. But it is okay.
January 2, 2014
Rated 5.0 out of 5.0 by 1atatym Great time
We have stayed here before and will stay here again. The staff are wonderful and the hotel is very clean and comfortable.
January 1, 2014
Rated 5.0 out of 5.0 by Chuck1974 Beautiful Hotel
The staff was exceptional and the hotel layout was awesome. The breakfast room was huge and the amenities in the rooms were perfect. Great stay and great staff!
December 4, 2013