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Rated 4.2 out of 5 by 164 reviewers.
Rated 3.0 out of 5.0 by FRONT DESK AND SAFETY Frond desk needs improvement on how to greet hotel guest if any problems do so in private. Make sure that when a key access is given it is not to another guests room like it was with our checking in. August 26, 2014
Rated 5.0 out of 5.0 by Great Service, clean rooms Wonderful, relaxing stay. Room was clean, staff was friendly and helpful. Definitely will stay there again when in this area. August 26, 2014
Rated 5.0 out of 5.0 by Great Location, Clean and Comfortable This property is equal to everything I anticipate from the brand. Great front desk personnel, wonderful breakfast host, and a great location near attractions, college and restaurants. August 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I always have problems with sleeping in hotels when i travel around. But, i had great time and slept well at this hotel-Holiday Inn Express and Suites, Williamsburg. I had right pillow and bed. Those were the most important to me. And the room i had this time was fantastic with two TVs, three windows and spaced room. i would love to stay at the same room when i visit my son in the college of William and Mary. Thanks. August 25, 2014
Rated 5.0 out of 5.0 by Happy stay Was very happy with our latest stay at this property. The hotel staff was very friendly and helpful. The hotel was very clean and our room was immaculate. The free breakfast was delicious and had a nice variety to select from. The attendant kept the food replenished and the dining room very clean. This hotel is located in an area that is accessible to many historic sites and shopping. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable room, great service Very nice Holiday Inn Hotel. Located next to shopping, good restaurants. We were comfortable and felt safe. It was quiet and relaxing. We would absolutely stay here again. August 22, 2014
Rated 5.0 out of 5.0 by Great area for business or pleasure Another really nice IHG property in the middle of everything whether for business or pleasure this HIX is conveniently located for shopping, restaurants and business in the area. Would recommend it if coming to Williamsburg / Toano area. August 22, 2014
Rated 5.0 out of 5.0 by Great hotel Comfortable beds, great service, close to the campus of William and Mary and tons of shops and places to eat. August 21, 2014
Rated 5.0 out of 5.0 by overall service and stay Wonderful stay... Wonderful staff Perfect location Will be making this my hotel home when visiting Williamsburg, VA August 20, 2014
Rated 5.0 out of 5.0 by Great Service with the Exception of the Initial Cleanliness of the Room The front desk staff went above and the call of duty for me, but before I get into that let me touch briefly on the initial cleanliness of our room. 1st there was a distinct odor in the room (which turned out to be Parmesan cheese that had been spilled and could have been easily vacuumed up as part of the cleaning process. I swept it up and tossed it out and sprayed area with Fabreze. 2nd found a frozen drink in the refrigerator which should have been part of a room check by the cleaning staff. 3rd found a dirty pair of socks made up in one of the beds which led me to question whether the sheets had been changed. I'm glad I had my disinfectant spray with me. Now the good part... During my stay in Williamsburg I injured my knee and leg. I made an effort to treat it myself but by the morning that I was supposed to leave I realized that medical attention was necessary. The person at the front desk came to my room to help me to my car and was clearly attentive and concerned about my getting to the urgent care facility. She also later showed her concern for me and helped me get my things to my car and in my car at check out. I can't express how much this one person's action meant to me. In all that transpired I did not get her name but I am forever grateful. August 19, 2014
Rated 5.0 out of 5.0 by breakfast Breakfast refills were slow. The staff worked hard to get the food out but the crowd was lager than the staff could provide for. August 18, 2014
Rated 4.0 out of 5.0 Good and Close Holiday Inn Express is a reliable place to stay while traveling. I enjoyed it. It was clean and quiet. August 18, 2014
Rated 4.0 out of 5.0 by Excellent except breakfast Friendly staff, comfortable room. Everything was great about this hotel except breakfast. Our overall experience was excellent until we encountered breakfast. I don't know if it was due to understaffing or just what but everything kept running out. First there was no bacon. I waited in line for the bacon to be replenished and when it was, there were only about 8 - 10 pieces all of which was taken by the 3 or 4 people in front of me. It was replaced several times while I was there but I never got any because there was always someone ahead of me taking what little bit was brought out. The eggs tasted very powdered. The sausage didn't taste like sausage--it tasted like hamburger that was a few days old. Then the coffee ran out. I waited and waited for it to be refilled and finally gave up and went back to my room and fixed some coffee. Our overall feeling about the hotel would have been more positive had breakfast not been offered. August 17, 2014
Rated 3.0 out of 5.0 by dont stay here if things would have been made right it would have been a good stay instead they just said we fixed it but really done nothing such as just turning the a/c off August 13, 2014
Rated 5.0 out of 5.0 by Nice Place Nice place, good rooms, good breakfast. Wifi works fine. You can also get a complimentary Toothbrush. Nice small things make a difference. August 12, 2014
Rated 4.0 out of 5.0 by Nice Hotel I spent the weekend at his Holiday Inn Express with my two young children while we were in town to visit Colonial Williamsburg. It was a nice, updated hotel in a great location for visiting the sights in Williamsburg. August 8, 2014
Rated 5.0 out of 5.0 by Great accommodations, great area and quiet. Despite a mistake in booking on my part, the staff (second person) finally made things right and the stay was excellent. August 8, 2014
Rated 5.0 out of 5.0 by Good experience - Walking distance (less than 1/2 mile) to local restaurants, shops, and movie theater. - 30 minute walk to Colonial Williamsburg and Shops - 20 minute driver to Historic Jamestown and Jamestown Settlement - Clean hotel, lobby, and rooms - Staff was friendly and helpful for recommendations getting around town. - Parking can be difficult in the front of property, you may need to drive to the back of the hotel. August 7, 2014
Rated 5.0 out of 5.0 by excellent value and location Near to all the sites and shopping. Clean, friendly. Will stay again. Will tell everyone the same. August 6, 2014
Rated 5.0 out of 5.0 by Enjoyable stay We enjoyed our stay at this Holiday Inn Express. The staff were friendly and courteous. This hotel is near all of the local attractions that we enjoy. Thank you. August 6, 2014
Rated 5.0 out of 5.0 by Great stay!! Was a great stay!! Was able to relax during my vacation. Hotel was within walking distance of things to do while we were on vacation. August 3, 2014
Rated 5.0 out of 5.0 by Great Hotel My stay at this hotel was excellent. The staff were so very friendly and helpful which made for a pleasant stay. The only complaint I would have is the quality of the breakfast. The eggs and sausage were not good at all. Otherwise, a wonderful experience! July 30, 2014
Rated 5.0 out of 5.0 by Lovely hotel - great location Convenient Williamsburg location. Hotel staff friendly and helpful. Room clean and comfortable. July 27, 2014
Rated 3.0 out of 5.0 by Friendly Staff, Mediocre Accommodations. At first glance I was surprised at how outdated this particular hotel was compared to the others I have stayed at. Check in was a breeze and the front desk staff was very helpful and friendly. Arriving at my room, I was confronted with a very musty smell. Second thing I noticed was the blood spots on the side of my sheets. My daughter and I hit the pool, which was small with no Jacuzzi. When we went to leave, which was after only about 20 mins because it was crowded, we noticed the towels they had out were only the size of hand towels. After dinner in town we lounged on our very comfortable beds and flipped through a pretty extensive channel line up including HBO. We slept peaceful, with no disturbances. At breakfast the next morning, it was insanely crowded. so crowded that we had to eat our breakfast in our room. The toasters also both overheated, so there was no way to make toast or bagels. Next time I am in Williamsburg, I will be sure to stay in one of the other Holiday Inns. July 23, 2014
Rated 5.0 out of 5.0 by Nice stay Convenient location, about 7 miles to bush gardens and water country and on a strip with many restaurants and shops. Room was comfortable a/c was kind of loud and our room was located right next to an exit so we heard everyone walking in and out all times of the day/night however after the second, third and fourth night we got use to it. Room was clean but could use some deep cleaning, breakfast was a plus and the selections were great. The staff at breakfast were awesome every morning. We would definitely stay again and I have recommended this place twice already. July 23, 2014
Rated 4.0 out of 5.0 by Decent hotel, nothing stands out good or bad Typical Holiday Inn Express. Nothing memorable about my staff positive or negative. Good location, easy access to Williamsburg. Second IHG hotel stay in the last week to not acknowledge my membership. July 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Hospitality Our three day stay in the Williamsburg area was greatly enhanced by our choice of this hotel. Everything about the hotel guaranteed the necessary rest and relaxation needed between visits through historic Williamsburg, Jamestown, and Yorktown. The hotel is well appointed, offers a great breakfast, and is in a very convenient location. I can highly recommend it. July 16, 2014
Rated 5.0 out of 5.0 wonderful service We came in at 10:30 at night very upset because the quality inn down the road was not to our liking, it was the holiday weekend . The desk clerk Kristine was very helpful and kind, got us settled. Room was clean, beds were very comfortable, breakfast was great. I will never stay anywhere else from now on in our travels. July 12, 2014
Rated 5.0 out of 5.0 by A Great and Convenient Place to Stay Just around the corner from Colonial Williamsburg, plus close to Busch Gardens (we didn't visit there) is this Holiday Inn Express. We had a quiet, clean, comfortable room. The staff is very friendly and helpful. The breakfast food is good, standard Holiday Inn fare, and is adequate and convenient. I would definitely stay here again and recommend it to anyone. July 11, 2014
Rated 5.0 out of 5.0 by Awesome Team and Location! The front desk team was super friendly and you can't beat the location. It is right in the heart of Williamsburg on Richmond Rd! Thanks for an Awesome Stay! July 9, 2014
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