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Rated 4.1 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by Good rooms at an affordable price I like to stay at Holiday Inn Expresses because of the consistency between all of the different properties. The one thing I can say about this property over other Holiday Inn Expresses is the friendliness of the front desk staff. August 15, 2013
Rated 3.0 out of 5.0 by Room 133 needs work in bathroom The tub is disappointing. The tub holds water in the center because it is bowed in the center and does not drain completely. Do not like standing in used water. This should have been noticed by cleaning staff and reported. I'm sure that all the rooms are not like this and the stay would be fine. August 12, 2013
Rated 4.0 out of 5.0 by Pool Pool left a lot to be desired as the water was green. Therefor the kids could not enjoy the water. August 10, 2013
Rated 5.0 out of 5.0 by Great Stay I was headed home from Fredericksbury, Virginia and had a free night of stay and this was a good choice. I was headed to Virginia Beach but the rain during this trip ran me out of Virginia. I would recommend this hotel to anyone. August 5, 2013
Rated 5.0 out of 5.0 by Positive Experience We were very pleased with our recent stay. The staff was friendly, the location was good and the rate for the size of the room and amenities was a great value. The room was quiet despite my concerns when I saw a high school baseball team entering the hallway (Thanks, Coach and parents!) The breakfast had good variety and there was ample seating. I would not hesitate to stay here again and would certainly recommend it to others who intend to visit the area. August 3, 2013
Rated 5.0 out of 5.0 by Comfortable room and great breakfast choices. This hotel is wonderful place to stay, the staff was friendly and courteous. Great breakfast choices such as eggs, pancakes, bacon, sausage, etc. thanks to Pam. The only negative thing was our air conditioner was not working right the first night but the next day the whole unit was replaced by the Maintenance Manager, Mike. I would definitely stay here again when we decide to return to Williamsburg again. I will also recommend to others. August 2, 2013
Rated 5.0 out of 5.0 by HISTORIC WILLIAMSBURG A beautiful location for a Holiday Inn, it is rare to find one made from bricks. It was the last room, the Air Conditioner may of had a bearing going bad which caused a loud clicking noise, it was the next morning before the temperature in the room made it to 70 degrees, if I was not told it was the last room I would of complained, I was just glad to have a bed to sleep in after driving 300 miles, besides that I would say there again. August 1, 2013
Rated 4.0 out of 5.0 by nice location to restaurants I have stayed here twice from May to July. Very helpful staff at registration desk especially, Sabrina. Within walking distance to restaurants and a theatre. July 29, 2013
Rated 5.0 out of 5.0 by Friendly staff and beautiful hotel Our stay was in July 2013 and we couldn't haven't been more pleased with the accomodations. We would recommend this hotel to anyone going to that area. The breakfasts were great and the kitchen staff and all staff were friendly, polite. Front desk staff went beyond to help in any way they could on directions etc. July 24, 2013
Rated 5.0 out of 5.0 Family Gathering First time staying at this hotel and enjoyed the stay. Front desk extremely helpful. Breakfast was delicious. July 21, 2013
Rated 4.0 out of 5.0 by Clean room and great service Loved the Williamsburg area and the Holiday Inn Express made it an even more pleasant experience. Clean rooms, excellent service at the desk. Would stay there again July 20, 2013
Rated 5.0 out of 5.0 by Birthday weekend We enjoyed our stay at this property. Close to the mall & restaurants. I will stay at this Holiday Inn Express again when I visit Williamsburg. July 19, 2013
Rated 4.0 out of 5.0 by Nice Location and Overall Pretty Good We enjoyed our stay here while visiting Busch Gardens and Water Country. Our room was comfortable and clean. The Continental Breakfast was Excellent and so convienient. The only problem we had was the fire alarm went off in the hotel one night because the elevator's were being serviced. The staff was very friendly. July 17, 2013
Rated 5.0 out of 5.0 by Would stay again Service was great - Hotel was clean - bed was very comfortable July 13, 2013
Rated 5.0 out of 5.0 by Great night sleep. Our room was cool not cold, very comfortable. Breakfast was a good experience with the hard work of service given. Clean and well stocked. The front desk engaged in conversation, not just a hello, but a real interest in our comfort. Our room was very nice. We stayed several days and had a little trouble getting our towels. July 12, 2013
Rated 5.0 out of 5.0 by Great experience This was our first stay at Holiday Inn Express and it was a great experience. From checkin to checkout the staff were friendly and helpful. Our room was great. The breakfast was much better than other places we have stayed. July 11, 2013
Rated 4.0 out of 5.0 by Room service The air condition's sound was very high at night . Room service " bath cleanliness " wasn't as expected . Other wise the room was good but we loved the holiday in express in Virginia beach more . July 3, 2013
Rated 5.0 out of 5.0 by Wonderful service , greeted as we walked in the door and eixited. We stay here every year. Wonderful stay people are so hospitable . Clean place and relaxing. From the outside to the inside spotless. I recommend everyone to stay here. Breakfast was great. Just WONDERFUL STAY. can't wait to come back. Great Job Staff!!!! You deserve a raise and praise. Just Love it. That's what I call service and comfort as if you were home. June 25, 2013
Rated 4.0 out of 5.0 by Great Service! We got to town just in time for a huge storm that knocked out electricity everywhere! This team was prepared with flashlights, print outs of hotels in other towns with electricity and ideas for food etc. in case the electricity didn't come on quickly. Awesome service!! June 20, 2013
Rated 2.0 out of 5.0 by NOT a relaxing experience I understand NOT all situations can be helped, but we unfortunately booked when 2 large high school groups also booked. We have a disabled child, and finally made arrangements for someone to keep our son over night so we could have a little get away. One of these 2 groups was very very loud and kept us up all night, we complained at the front desy around midnight and nothing was done, we complained around 3am, still nothing. We went downstairs for breakfast and they did not have enough food. We complained again before we left at how disappointented we were and they did take 15% off our bill, which barely covered us going out for breakfast somewhere else. Needless to say we were happy to get home to finally get some rest! June 9, 2013
Rated 5.0 out of 5.0 by Great Breakfast! Great location, close to everything. Wonderful breakfast every morning. Clean, quiet and friendly staff. Loved it! June 3, 2013
Rated 4.0 out of 5.0 by Generally good, but poor housekeeping service The front desk personnel were excellent. Very helpful, friendly, and courteous. Food was good, and the attendant kept up well with supplies. Room was fairly comfortable, but the shower head needed replaced and we had to "double-pump" the toilet to get it to flush. However, the housekeeping staff didn't live up to the normal standards of this facility (we've stayed there several times). I had to get new soaps from the front desk as ours was down to a sliver over two days, and housekeeping didn't leave replacements. All they appeared to do while we were there (4 nights) was make the bed and leave fresh towels. Also, I always leave a good tip each day for housekeeping, and on the second morning we had to return to the room earlier than expected. The room had not been serviced, but the tip was gone. I asked the young lady who came to clean the room (she was in the hallway and about to enter) if she had picked up the tip. She said she hadn't yet been in the room. Apparently one of the housekeeping staff had gone in and taken the tip. She immediately alerted her supervisor on that floor, but who knows if the supervisor was involved? (Maybe that's why we didn't get fresh soap -- the maid didn't get the tip?!) All of this made us a bit uncomfortable. There are other Holiday Inn hotels in the area. Not sure where we'll stay next time. June 1, 2013
Rated 5.0 out of 5.0 by Great people I love this property. The staff is great! Great location. Recommend this property to anyone doing business in Williamsburg. May 29, 2013
Rated 5.0 out of 5.0 by GREAT Experience! We usually stay in Holiday Inn Express hotels as we have come to expect the facility, service, and breakfast to be very good for a reasonable rate, not to mention that we enjoy the Priority Club Rewards perks. ROOM: GREAT! The room and bathroom were clean, had plenty of towels, washcloths, and etc., the sheets, pillows, and beds were clean and comfortable, the frig and cofffee pot worked fine and were clean, and the a/c quickly obtained a comfortable, cool temperature for sleeping. Overall, the suite was lovely, as we've come to expect from Holiday Inn Express. BREAKFAST: GREAT! A wide variety was offered; waffles, pancakes, toast, cinnamon rolls, bagels, cream cheese, yogurt, fresh fruit, biscuits, gravy, sausage, scrambled eggs, cold cereals, oatmeal, grits, jellies, syrup, juices, hot tea, coffee, milk. Well, you get the idea. It was delicious! STAFF: GREAT! The front desk staff was helpful, attentive, personable, and knowledgeable. And they offered good cookies at the front desk. The breakfast personnel were friendly and constantly in motion without being in the way. They did a nice job keeping the items stocked, the area clean, and they were eager to assist, all with sweet smiles and positive attitudes. OVERALL: We have stayed in a number of other hotels in the Williamsburg area and had not been satisfied until we found one of the other Holiday Inns there. We have happily stayed in that HI for the last several years, however, this Holiday Inn Express has displaced that one as our new favorite place to stay in Wmsbg. May 28, 2013
Rated 2.0 out of 5.0 by Housekeeping Overall, the facility was fair to average. The main area of concern was housekeeping. It may have been an isolated case, but I did witness at least one other guest with housekeeping issues. On day 2 of a four day stay, soaps, shampoo, etc were not replaced nor were used containers and residue soaps removed. In addition, no plastic bags were replaced in trash cans. On day 3, along with soap, toiletries and trash bags again being a problem, no towels, wash cloths or hand towels were stocked in our room when we returned in the evening. Staff at the front desk was very helpful, giving us soaps and towels. They did make a note, so I hope this was taken care of. I am not sure what the policy is on bed linen being changed. But, we had no linen changes on our bed during our entire stay. PS: Did not receive a bill due to their printer being down. Requested copy at checkout. Not yet emailed via hotel. May 22, 2013
Rated 3.0 out of 5.0 by AC did not work; The AC did not work in my room. I was then transferred to a room right next to the pump room, and a door going in and out of the building. The loud noises all night kept me up! It was a terrible night sleep! I know the hotel cannot do anything about the people coming in at 2:31 a.m. making a lot of noise The door was also missing off the closet! The hotel needs some renovation! May 20, 2013
Rated 5.0 out of 5.0 by Superb We have stayed there many times in past three years. The staff has always been great. Thanks for your kind hospitality. May 15, 2013
Rated 2.0 out of 5.0 by Room condition The room seemed a little shabby. The toilet didn't flush right and the sink took forever to drain. The closet door fell apart when I tried to shut it the morning we left. May 15, 2013
Rated 5.0 out of 5.0 by great experience this was the third time I stayed at this hotel. They are friendly and helpful . for example I was eligible for a discount I was not aware of and they gave it to me even though I had reserved the room three months before. I have stayed at other hotels in Williamsburg over the years my daughter has gone to school there and they have the best free breakfast. the variety is excellent and it changes daily. the rooms are clean and the internet is free and easy to use. Will be staying here again. May 1, 2013
Rated 3.0 out of 5.0 by Friendly staff very poor accommodations We have been Priority members for many years but that doesn't seem to mean anything anymore. We visit Williamsburg several times each year and until recently have chosen to stay in this location but never again. We have had some less than satisfying experiences at this location but decided to try them again. What a mistake. First, we reserved a kingsize bed and were informed at check-in that they did not have any available and had to accpt two queens. Second, the air condition malfunctioned and sent a terrible odor into our room all night. We finally turned it off after no one responded to our calls. Third, the beds were terrible. Both beds were lumpy and sagged in the middle and on the edges. Fourth, the refrigerator while set at the medium temperature froze everything we stored in it. Fifth, the bathroom was not clean and the shower head was difficult to operate. April 29, 2013
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