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Rated 4.4 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by breakfast Breakfast refills were slow. The staff worked hard to get the food out but the crowd was lager than the staff could provide for. August 18, 2014
Rated 4.0 out of 5.0 Good and Close Holiday Inn Express is a reliable place to stay while traveling. I enjoyed it. It was clean and quiet. August 18, 2014
Rated 4.0 out of 5.0 by Excellent except breakfast Friendly staff, comfortable room. Everything was great about this hotel except breakfast. Our overall experience was excellent until we encountered breakfast. I don't know if it was due to understaffing or just what but everything kept running out. First there was no bacon. I waited in line for the bacon to be replenished and when it was, there were only about 8 - 10 pieces all of which was taken by the 3 or 4 people in front of me. It was replaced several times while I was there but I never got any because there was always someone ahead of me taking what little bit was brought out. The eggs tasted very powdered. The sausage didn't taste like sausage--it tasted like hamburger that was a few days old. Then the coffee ran out. I waited and waited for it to be refilled and finally gave up and went back to my room and fixed some coffee. Our overall feeling about the hotel would have been more positive had breakfast not been offered. August 17, 2014
Rated 3.0 out of 5.0 by dont stay here if things would have been made right it would have been a good stay instead they just said we fixed it but really done nothing such as just turning the a/c off August 13, 2014
Rated 5.0 out of 5.0 by Nice Place Nice place, good rooms, good breakfast. Wifi works fine. You can also get a complimentary Toothbrush. Nice small things make a difference. August 12, 2014
Rated 4.0 out of 5.0 by Nice Hotel I spent the weekend at his Holiday Inn Express with my two young children while we were in town to visit Colonial Williamsburg. It was a nice, updated hotel in a great location for visiting the sights in Williamsburg. August 8, 2014
Rated 5.0 out of 5.0 by Great accommodations, great area and quiet. Despite a mistake in booking on my part, the staff (second person) finally made things right and the stay was excellent. August 8, 2014
Rated 5.0 out of 5.0 by Good experience - Walking distance (less than 1/2 mile) to local restaurants, shops, and movie theater. - 30 minute walk to Colonial Williamsburg and Shops - 20 minute driver to Historic Jamestown and Jamestown Settlement - Clean hotel, lobby, and rooms - Staff was friendly and helpful for recommendations getting around town. - Parking can be difficult in the front of property, you may need to drive to the back of the hotel. August 7, 2014
Rated 5.0 out of 5.0 by excellent value and location Near to all the sites and shopping. Clean, friendly. Will stay again. Will tell everyone the same. August 6, 2014
Rated 5.0 out of 5.0 by Enjoyable stay We enjoyed our stay at this Holiday Inn Express. The staff were friendly and courteous. This hotel is near all of the local attractions that we enjoy. Thank you. August 6, 2014
Rated 5.0 out of 5.0 by Great stay!! Was a great stay!! Was able to relax during my vacation. Hotel was within walking distance of things to do while we were on vacation. August 3, 2014
Rated 5.0 out of 5.0 by Great Hotel My stay at this hotel was excellent. The staff were so very friendly and helpful which made for a pleasant stay. The only complaint I would have is the quality of the breakfast. The eggs and sausage were not good at all. Otherwise, a wonderful experience! July 30, 2014
Rated 5.0 out of 5.0 by Lovely hotel - great location Convenient Williamsburg location. Hotel staff friendly and helpful. Room clean and comfortable. July 27, 2014
Rated 3.0 out of 5.0 by Friendly Staff, Mediocre Accommodations. At first glance I was surprised at how outdated this particular hotel was compared to the others I have stayed at. Check in was a breeze and the front desk staff was very helpful and friendly. Arriving at my room, I was confronted with a very musty smell. Second thing I noticed was the blood spots on the side of my sheets. My daughter and I hit the pool, which was small with no Jacuzzi. When we went to leave, which was after only about 20 mins because it was crowded, we noticed the towels they had out were only the size of hand towels. After dinner in town we lounged on our very comfortable beds and flipped through a pretty extensive channel line up including HBO. We slept peaceful, with no disturbances. At breakfast the next morning, it was insanely crowded. so crowded that we had to eat our breakfast in our room. The toasters also both overheated, so there was no way to make toast or bagels. Next time I am in Williamsburg, I will be sure to stay in one of the other Holiday Inns. July 23, 2014
Rated 5.0 out of 5.0 by Nice stay Convenient location, about 7 miles to bush gardens and water country and on a strip with many restaurants and shops. Room was comfortable a/c was kind of loud and our room was located right next to an exit so we heard everyone walking in and out all times of the day/night however after the second, third and fourth night we got use to it. Room was clean but could use some deep cleaning, breakfast was a plus and the selections were great. The staff at breakfast were awesome every morning. We would definitely stay again and I have recommended this place twice already. July 23, 2014
Rated 4.0 out of 5.0 by Decent hotel, nothing stands out good or bad Typical Holiday Inn Express. Nothing memorable about my staff positive or negative. Good location, easy access to Williamsburg. Second IHG hotel stay in the last week to not acknowledge my membership. July 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Hospitality Our three day stay in the Williamsburg area was greatly enhanced by our choice of this hotel. Everything about the hotel guaranteed the necessary rest and relaxation needed between visits through historic Williamsburg, Jamestown, and Yorktown. The hotel is well appointed, offers a great breakfast, and is in a very convenient location. I can highly recommend it. July 16, 2014
Rated 5.0 out of 5.0 wonderful service We came in at 10:30 at night very upset because the quality inn down the road was not to our liking, it was the holiday weekend . The desk clerk Kristine was very helpful and kind, got us settled. Room was clean, beds were very comfortable, breakfast was great. I will never stay anywhere else from now on in our travels. July 12, 2014
Rated 5.0 out of 5.0 by A Great and Convenient Place to Stay Just around the corner from Colonial Williamsburg, plus close to Busch Gardens (we didn't visit there) is this Holiday Inn Express. We had a quiet, clean, comfortable room. The staff is very friendly and helpful. The breakfast food is good, standard Holiday Inn fare, and is adequate and convenient. I would definitely stay here again and recommend it to anyone. July 11, 2014
Rated 5.0 out of 5.0 by Awesome Team and Location! The front desk team was super friendly and you can't beat the location. It is right in the heart of Williamsburg on Richmond Rd! Thanks for an Awesome Stay! July 9, 2014
Rated 5.0 out of 5.0 by Excellent Service for Families We arrived after a long drive with our 7 year old. The manager Cathy greeted us and we were checked in quickly. The room was clean and modern. The beds and linens were comfortable and clean. We all enjoyed the swimming pool. The hotel is close to all the WIlliamsburg attractions and William and Mary. There's a movie theatre right next door as well. The staff had great recommendations for dining options and activities (Jamestowne National Park, not the Jamestown Settlement attraction, Colonial Williamsburg, fireworks, etc) I wasn't crazy about the breakfast options but my 7 year old and husband loved it. Overall we had a great two nights and the staff was very helpful and attentive to our needs. July 7, 2014
Rated 5.0 out of 5.0 by Good Value Very nice stay. Good location and consistent breakfast with other Holiday Inn Express stays! July 7, 2014
Rated 5.0 out of 5.0 Easy Check in Front Desk Clerk had three different people come in at the same time. We were all taken care of quickly and efficiently. As an IHG member, I had my paper first thing in the morning. Breakfast was great. July 4, 2014
Rated 2.0 out of 5.0 by Horrible experience at Check in The hotel is in a great location, it's clean and the rooms and beds are comfortable. However, at check in we were greated with the RUDEST front desk clerk I have ever encountered. She was unfriendly, not helpful and downright nasty. When asking her questions she acted like I was inconveniencing her. There were a group of us staying there and I wasn't the only one in my group that had that experience with her. July 2, 2014
Rated 5.0 out of 5.0 by Great Service Staff was very attentive and polite. Felt welcomed and valued. July 1, 2014
Rated 4.0 out of 5.0 by Decent Stay We enjoyed the location and the room quality. If we ever stay here again, we would keep our privacy signs up for our whole stay -- we have had personal property thrown away by housekeeping both times we have stayed here. June 25, 2014
Rated 5.0 out of 5.0 by Short Family Vacation My wife took our nieces and nephews for a short vacation to Busch Gardens. Booked them all at the Williamsburg HI. Wife called to say how great it was so will definitely be staying here again next month when it is our turn for some R&R. June 24, 2014
Rated 4.0 out of 5.0 by New matress- very comfortable Many choices in Williamsburg, this one worth considering. Great location, very clean and staff very friendly and helpful June 24, 2014
Rated 5.0 out of 5.0 by Stayed Only One Night Found the staff very friendly and accommodating. Hotel is in very good physical condition. The bath tub area needs some new paint (peeling) and the shower curtain doesn't stay closed. Bed and pillows were quite comfortable. I would have like to have seen greater variety in the breakfast...a bit sparse. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very nice place to stay while in Williamsburg....needed a good sleep after a long day and it was very comfortable room...breakfast the next morning was very nice as well June 24, 2014
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