Rated 4.4 out of 5 by 231
Rated 5.0 out of 5.0 by fullmoon Christmas time in Williamsburg
Our stay was great at the Holiday Inn Express.
Rooms were real nice and the hotel staff excellent.
Breakfast was good and the area clean and spacious.
Patty was a very good hostess.
Artia at check in was so helpful and pleasant.
December 24, 2014
Rated 3.0 out of 5.0 by Ruthan77 Very unhappy camper
Dear friends at Holiday Inn Express,
I and my family have stayed at Holiday Inns for many years, I would suppose most of the fifty years I and my wife have been married. We have generally had a very good experience.
However our recent stay at Holiday Inn Express at 1452 Richmond Road in Williamsburg, Va was VERY unpleasant and stressful. Let me explain.
I arrived last Thursday, Dec. 18th and had one free night from my points. My son had reserved three rooms for the next few nights as he and his brother were coming in Friday, Dec. 18th. I explained to the manager, Christine on Fri. Dec. 19th. that my son had reserved a room for us under his name for Dec. 19-22. She stated he would have to verify this by phone. I explained he was en route to Williamsburg from Dallas by plane and could not be reached right then. Our son came in later that evening and confirmed what I had told the manager. She insisted that I would have to pay for the three nights, Dec. 19-22. Our son had prepaid for the three nights which were to be for us, his parents. Unfortunately I had given a credit card the first night I arrived, even though it was already paid for with my points. When I checked out on the morning of the 22nd, i.e. yesterday, I had been charged for two night's stay, Dec. 20 and Dec. 21
I firmly believe I have been wrongfully charged. I am 74 years old and on a limited income. I should not have had any charge since the first night was covered with my points and the next three nights had been paid for by my son. This experience was most unpleasant and I trust you will instruct your hosts or hostesses to be more considerate in the future.
I will expect a written reply to my complaint as soon as possible, and a refund to my credit card for the two nights for which I was charged.
December 23, 2014
Rated 4.0 out of 5.0 by kmnettles22 Great Stay....Would recommend!
This hotel was a great experience for my business travel. Everything was perfectly set up and ready when we arrived. The staff was friendly and polite. Breakfast was like any other hotel....but all the same great.
December 22, 2014