Rated 4.3 out of 5 by 23
Rated 4.0 out of 5.0 by Chuckdby Very pleasant hotel
I have stayed at this property on several different occasions. The facility and it's employees are very good. The facility is clean and employees are always very courteous and helpful. No problem with reservations. Room always meets or exceeds my expectations.
September 26, 2013
Rated 5.0 out of 5.0 by Bigdog2929 Great Staff
Overall my stay was excellent and I would stay again and recommend your hotel to others. The room was a little smaller than I expected but very comfortable. Everyone from the front desk lady to your housekeeping people I ran into in the hallway were very nice and helpful. Thank You, Dave S.
September 6, 2013
Rated 4.0 out of 5.0 by Roy1963 Spacious room
Clean and comfortable, although we were provided with a sagging cot. We had to stuff a sofa cushion under the mattress for support.
August 15, 2013
Rated 5.0 out of 5.0 by jigneshas Perfect !!!
I was very pleased from the moment we arrived to the moment we left. The customer service was excellent. The hotel was always clean. The front desk hostess gave us directions to local restaurants, offices & attractions and was very friendly.
August 12, 2013
Rated 4.0 out of 5.0 by Swede76 Soundproofing and manager
There was a wedding and it was so loud my glasses were bouncing on the table. Went down and spoke to manger he said their was nothing he could do went down later after the wedding was suppose to be over at 10 and still going thank to mellisa help I was able to change rooms the manger could of cared less. Spoke to Heidi a few days later an she said well the wedding was more important then guest happiness but I know at least eight other guests complained and we were all treated the same way it is a shame because my company spends thousands at this hotel. Mellissa is a huge benefit to this hotel and should be rewarded for her hard work and she was very helpfull on many occasions.
August 7, 2013
Rated 5.0 out of 5.0 by Kag1969 Perfect stay
We always stay at Holiday Inn Express and this stay was exactly what we have come to expect. Great rooms with enough space for all 6 of us..wonderful breakfast.
August 5, 2013
Rated 4.0 out of 5.0 by Jimgillmtairymd Quality for a good price
Got a government discount for a one night stay. Very clean rooms. Parking lot was full, but we parked in the lot right next door.
Overall Good experience.
July 24, 2013
Rated 2.0 out of 5.0 by MMGY Not really happy
When I entered this hotel I walked up to what I thought was the front desk for Holiday Inn Express. The young lady at the counter was barely polite in directing me through the building to the Express side as she was in the Holiday Inn side. The man at the Express counter was very friendly and set me up with a key to the room. I went up to the room only to find out it had never been made up. I returned to the front desk and received a new room with apologies. In the new room I found a grubby baseball cap under the desk chair. I took it back down to the front desk. Again, more apologies. It really made me wonder how clean the rooms were if the cleaning staff could miss a grubby hat on the floor when vacuuming. I doubt I will ever stay at this Holiday Inn again.
June 23, 2013
Rated 4.0 out of 5.0 by Dustin21 Nice room and good service
The rooms at Holiday Inn Express & Suites in Williamsport, PA are nice and comfortable, but nothing spectacular. The rooms that they call "suites" are not, in my opinion, really suites - just large rooms with full-sized refridgerators. And my other major complaint about this hotel is that these people build this very gigantic Holiday Inn duplex-type hotel, but they DIDN'T put in a hot-tub! I mean, how is that possible?? You've got to be kidding me! Basically, if you want to stay at an ok Holiday Inn Express & Suites in northern PA, this is an alright hotel to stay at, with disappointing amenities.
June 5, 2013
Rated 4.0 out of 5.0 by Sonyanickjake Uncomfortable bed
When we arrived, we were given the wrong room. I called and the guy was eventually able to find me the correct room. The beds were very hard and uncomfortable. Staff were nice and the rooms were fairly clean. However, the floors need a thorough shampooing. Guy at the front desk should try smiling.
March 22, 2013
Rated 4.0 out of 5.0 by John131953 Room Rates
Room rates are too high for the location. I am a platinum elite member and will not stay at this hotel again.
March 20, 2013
Rated 5.0 out of 5.0 by JulieT724 Excellent experience
This hotel was nice, clean, and comfortable. The staff was amazing. Upon checking in we were told the pool was closed, but we were offered the ability to go to a hotel just a half a block away to use their pool. We also needed milk at 930 at night for our baby, and even though there was none in the gift shop and the restaurant was closed, they said they would see if they could find some, and they did! They brought up six boxes for our kids! In the morning we we went down to breakfast and immediately an attendant got us kids cups for kids when their pancake machine was down offered for the chef in the attached hotel (a regular Holiday inn) to make pancakes for our son. AMAZING experience. They only thing that wasn't good, was the lack of tub in the room (tough to bathe two kids under 4 in a shower), and the water pressure was not so good. But honestly the staff and the over all cleanliness of the hotel outweighed it all! Definitely recommend this place, especially when traveling with kids!
February 25, 2013
Rated 4.0 out of 5.0 by Hop20 Stayed here for long time on business.
The staff here is great, always friendly and professional.
The adjoining James Resturant has an excellent staff and great
Parking here is a problem as there are a lot of large trucks that
take up spaces, one actually occupied 3 car spaces for several days. These trucks should be directed to park in the back lot.
The (3) treadmills in the exercise room continue to be out of service most of the time.
February 7, 2013
Rated 5.0 out of 5.0 by Sblake53 Beautiful rooms, beds are comfortable and great service.
Great location in downtown Williamsport. Can walk to restaurants and shopping. Highly recommend this hotel!
December 14, 2012
Rated 4.0 out of 5.0 by Friendly Very Nice Overall
This is a great place to stay while in Williamsport. This is my second extended stay with this hotel and I am overall very satisfied with all they have to offer and the location is excellent. I would recomend this hotel to anyone. The staff is very pleasant.
November 27, 2012