Rated 4.2 out of 5 by 87
Rated 1.0 out of 5.0 by alterra13 Terrible experience - gave our room away!
We had a terrible experience at this hotel. Upon our arrival, we were shocked to find out that they had given our room away without notifying us. Apparently, the hotel ran our credit card the day before and since that card number was no longer current (we were issued a new card number after the Home Depot security breech), the hotel employee "followed their policy" and cancelled our room without ever trying to contact me (they had both my email and cell phone on record). When questioned about this, we were informed that contacting the customer when cancelling their room reservation was "just a courtesy and not required." This happened to at least 20 other customers who were angrily waiting around the lounge for the manager to do something. Meanwhile, the hotel was honoring room reservations that were coming through online at the same time while those of us who had reserved a room months in advance had nowhere to stay. So much for putting the customer first! In fact, when asked about their customer service policy, the manager on duty said it was corporate policy to cancel rooms and they they were more important than the customer. Poor reflection on all of Holiday Inn corporate, not just this one hotel!! Also, when we finally did get a room there, our non-smoking room smelled terribly of smoke. It really was not suitable for our 8 month-old son, but what choice did we have? It was 10pm and all other hotels in the area were booked. We will not be staying in this hotel again, and highly caution against anyone else reading this review to stay their either.
October 9, 2014
Rated 3.0 out of 5.0 by platinun brown out of the way quiet!
the Express was in the middle of no where, quiet area,and relaxing, but my curtains were ripped and because we sleep late the sun coming in bothered my wife and i.
September 30, 2014
Rated 4.0 out of 5.0 by Ernie44 Friendly staff weird location
Everything was great except the entire hotel faces backwards! Not a big deal but you have to drive a long way around abd past a steakhouse to get to it.
September 27, 2014
Rated 5.0 out of 5.0 by CindiLu Wonderful Experience
We were in the area for a family wedding and could not have asked for a better stay. Very efficient staff, quiet location and lovely room.
September 17, 2014
Rated 5.0 out of 5.0 by rjlslp Recent Stay
Great staff, very clean and quiet hotel. Enjoyed the stay there.
September 16, 2014
Rated 5.0 out of 5.0 by OkieTTownr Nice newer place.
They had great help and were a very nice facility right next to a great restaurant. Their help were just excellent about everything. The only thing they need to add is the cinnamon rolls you get @ other Holiday inn Expresses.
September 15, 2014
Rated 4.0 out of 5.0 by Bra-man Good, Safe Place to Stay
Staff was excellent with customer service. The room we stayed in was comfortable but had cock roaches. Get rid of the roaches.
September 4, 2014
Rated 5.0 out of 5.0 by JLY89 Very pleased!
Beautiful hotel. Front desk personel were very friendly and helpful. Rooms are very nice and clean as well as the rest of the hotel. I will definitely be back.
September 4, 2014
Rated 5.0 out of 5.0 by Johnston337 Best Hotel For Horse Arena and accommodations
The location of the hotel in relation to the Senator Bob Martin Agricultural Center is superb. There is no other hotel closer. Accommodations were very good for our needs. Needed extra towels which were delivered in minutes.
Warm chocolate chip cookies at checkin was a very nice touch which my children enjoyed, too many times.
Ribeye restaurant serves really juicy steaks and is situated at the top of the hotels parking lot, a 30 second walk from the lobby.
August 30, 2014
Rated 5.0 out of 5.0 by bulbmixer Very Good Stay
Great stay at this hotel, will most definitely be back.
The room was very clean and bed very comfortable.
Theres no highway noise at all and I felt extremely safe.
The staff are very friendly and customer focused..Thank you for a great stay
August 29, 2014
Rated 5.0 out of 5.0 by Contrarian Worth the short drive off the highway
This hotel is a little ways off the highway in a fairly rural area but well worth the extra five minutes of driving. The staff is friendly and helpful, room was very nice and clean. The entire hotel is very well maintained and attractive. The breakfast area is very pleasant and offers a myriad of choices to suit any taste. We enjoyed a very good breakfast, actually one of the best we've ever had in a hotel. This is a great find for a fair price.
August 29, 2014
Rated 3.0 out of 5.0 by Michele783 Smell was awful from updating contruction!
Was not a good stay. Smell of epoxy material was overwhelming. Door lock broke several times and had to get "slim jimmed" into my room. Had to go to front desk on 2 seperate occasions to ask for clean towels due to staff not replacing during what I assume was an attempt to clean.
August 28, 2014
Rated 5.0 out of 5.0 by Teadrinkerovercoffee Excellent Experience
Nice hotel a little off US64. Room was nice and overall sleep quality very good. Extremely quiet location with no highway noise......
Exercise room was very adequate for my needs as was the pool (although it was exterior to the hotel and not indoors) it was very nice.
Great steakhouse practically attached to the hotel is extremely handy and very yummy......
Enjoyed my stay will be back
August 21, 2014
Rated 1.0 out of 5.0 by freakedoutanddisgusted Worst room I have ever gotten.
When we arrived, our room smelled like the inside of a porta potty. Disgusting.
The bathroom was dirty, and the tub was so gross we didn't use it.
The bed had clean sheets on it, but it had hairs all over it, so we slept in our clothes.
We arrived very late at night, and if we hadn't been on the road for 15 hours, we would have requested our money back and slept in the car.
Worst value in a hotel I can remember.
August 21, 2014
Rated 5.0 out of 5.0 by SurfBill Travel
Stop in route to NC shore allowed us to visit Plymouth. The rain prevented a more productive visit, but the area is still very interesting. Always find HIE hotels clean, comfortable and convenient.
August 19, 2014
Rated 5.0 out of 5.0 by MZ714 Beds not comfortable should get beds like Dover De Holiday Express.
This Holiday Express was remodeled nicely. But they forgot to up grade the beds. Which is not very good when you want a good night sleep.
August 18, 2014
Rated 5.0 out of 5.0 by Scar Quiet, Comfortable Stay - Good Value - Good Service :)
This location worked great for our travels. We had a very comfortable stay with good service for a good price :)
August 16, 2014
Rated 4.0 out of 5.0 by G M H mixed review
Room was clean, but ac was noisy in our room. AC was not noisy in the second room we reserved for our son and his family. Housekeeping manager needs to instruct staff to routinely clean return air vents. Bathtub in our room had several hairline stress cracks and should be replaced.
Staff was very friendly and helpful. Breakfast bar area was clean, well appointed and the food was delicious. Very neat and clean lobby area. It's a shame the hotel is not facing the road. It has a beautiful front entrance area.
Yes, considering the little nuances, I will stay there again.
August 15, 2014
Rated 4.0 out of 5.0 by saandyeman Nice Hotel
A very nice hotel and it was clean! Breakfast was great.
Would stay again.
July 30, 2014
Rated 4.0 out of 5.0 Friendly staff
Staff was very courteous and attentive to our needs. Tub floor was a little slippery. Recommend bathmats in bottom of the tub for little ones.
July 30, 2014
Rated 5.0 out of 5.0 by Fort Valley Flash Great staff and location
The hotel is the best located hotel for events at the Senator Bob Martin Agriculture Center. The facility is within walking distance. We stayed there over the weekend while our daughter was competing in a horse show. The staff was extremely accommodating with our special requests and storing some items we had to ship in advance of our arrival. The hotel was clean and well maintained. Its also within walking distance of a good regional restaurant: Ribeyes.
July 22, 2014
Rated 3.0 out of 5.0 by Charlotte Traveler Quiet Area
Sofa beds are horrible, but the rooms other than that are fine.
July 12, 2014
Rated 5.0 out of 5.0 by Sunrise527 Stay and Relax
The staff and hotel were nice.Will come again.The bathroom was nice I like that they had a big tub.and the window with shutters.and loved the pancake machine no mess
July 10, 2014
Rated 5.0 out of 5.0 by bryan44 Great friendly helpful staff
Wiley & Dines at the front desk were extremely helpful, courteous, affable at a time f great stress as we waited out Hurricane Arthur. Housekeeping was pleasant & helpful with my special requests. Food service was plentiful & adequate.
July 8, 2014
Rated 4.0 out of 5.0 by MDmichelle Great service
Get to breakfast early, otherwise there will be nothing left
July 7, 2014
Rated 5.0 out of 5.0 by TVGuy Must Try This Hotel
Hotel is a must try. It is a truly quality place to stay when in the area. Breakfast is typical Holiday Inn Express and it is very good. Staff was well trained and made you feel that this was a professional operation.
June 27, 2014
Rated 5.0 out of 5.0 by Roman999999 Very happy with our stay
Very nice hotel from outside appearance to inside appearance. The staff was excellent and very accommodating. Rooms was very nice indeed.
The pool is exterior but this was not a problem as it was very nice, spa tub is also available which was a bonus.
Breakfast was reasonable and adequate.
You cannot go wrong with this place
June 21, 2014
Rated 5.0 out of 5.0 by Odd Job Unquestionable commendations
We arrived, reservation already in place and the total
stay was equal to everything we have enjoyed In the past.
The staff was dressed nicely and professionally.
June 18, 2014
Rated 4.0 out of 5.0 by Sister Kristy Nice property
The service was great from desk to maid. Rooms were clean and comfortable. My only issue was the breakfast. At 9 am on Sunday morning they were done! When asked if they were going to refill the empty things I was told that was all they had. She was rather rude about it. The variety or even that they had anything was much different than the Holiday Inn Express I had stayed in the night before.
June 18, 2014
Rated 5.0 out of 5.0 by 4generations A comfortable stay to break up a long trip
Our family of 8 stopped here on our way to the beach. We were welcomed warmly, our rooms were very nice, beds were comfortable. There was no noise from outside, the whole hotel was very quiet. We all slept well, enjoyed a delicious breakfast. The children in our party were thrilled at being able to select the items they wanted to eat. The breakfast hostess was friendly and kept the food items well supplied. As we left we received a friendly farewell from Aaron, at the front desk.
We went on our way rested and plan to stop here every time we go to the Outer Banks.
June 14, 2014