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Rated 4.5 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by Pool Closure One of the primary amenities that is important to my family is a working, heated swimming pool. I made the reservation online based largely on the fact that this property (as do all the HI Express properties) had a pool. However, when we arrived, we were informed that it was closed and is open seasonally. Why would you build an outdoor, uncovered pool knowing that it will be closed for several months throughout the year? This was very disappointing for me and my children. We were able to use a nearby pool at a different hotel, but it was hugely inconvenient. The evening staff person on duty was very pleasant, but seemed highly unprepared and untrained. December 31, 2013
Rated 4.0 out of 5.0 by noisy neighbors, but nice stay. Nice stay, very good breakfast.We always stay because of the good breakfast.and like the sheets and soft pillows. December 25, 2013
Rated 5.0 out of 5.0 by Excellent Stay We chose the Willows location as a stop on our way from Oregon to Arizona. The hotel is clean, quiet and convenient to restaurants and other services. We had our dog with us and there is plenty of room around the hotel perimeter for dog walks. I have stayed in a number of HIE's and the Willows property is certainly one of the nicest ! November 25, 2013
Rated 4.0 out of 5.0 by Nice patio area and friendly staff I Enjoyed The Hot Tub And Pool... Staff Was Very Friendly And Helpful. November 21, 2013
Rated 5.0 out of 5.0 by Great place to stay! My only criticism of this hotel is that there is no doggie area designated for the hotel. There is no lawn to let your dogs relieve themselves. You have to walk across the street at an apartment complex or down the street to the fast food restaurants or other hotels to get to grass or a non weedy area. If I wasn't traveling with a dog, it would have been a great stay. November 21, 2013
Rated 5.0 out of 5.0 by Pleasant surprise I had work nearby and was looking for a nice, clean and comfortable place to stay. I was pleasantly surpassed by my experience. The hotel was very upscale for Holiday Inn - nice new modern furniture. It was impeccably clean - actually one of the first places I felt comfortable walking around w/o slippers in room. The free breakfast was perfect - pancake making machine and nice section of fruit, cereal and eggs. I would be happy to stay again! Thank you for a great experience in Willows. Didn't hurt that Starbucks is right across from it. November 3, 2013
Rated 5.0 out of 5.0 by Very nice place to stay Overall great experience for my wife and I while visiting the Willows area. Good breakfast selection. Very nice large rooms with very comfortable bed. Would highly recommend to anyone. October 29, 2013
Rated 5.0 out of 5.0 by End of a long day Great to come into a hotel, be greeted with a smile, get a nicely appointed, clean, comfortable & quiet room. October 1, 2013
Rated 5.0 out of 5.0 by Very competent and friendly staff We stayed at the Willows HIE over the weekend of 9/13-9/15, 2013. The hotel was sold out. The staff did a fantastic job of keeping things running smoothly. We cannot say enough good things about how cleanly, quietly and professionally operated this hotel is run. September 19, 2013
Rated 5.0 out of 5.0 by Great Value This particular Holiday Inn Express is a cut above the rest with excellent service, a good variety of breakfast choices, and cookies at check-in, yummy! As IHG members we also received a small bag of goodies to make our stay more pleasant. We highly recommend this particular Holiday Inn Express for its cleanliness, cheerful and helpful staff, and the little extras that made a difference in our stay! September 8, 2013
Rated 5.0 out of 5.0 by Awesome Hotel My son and I flew into Willlows Airport out of the Bay Area, our plan to stay the night and get moving in the morning to other airports. I called to ask if a shuttle was available to pick us up, and the person who answered the phone said no. So, we walked over, it wasn't far. We were greeted by a wonderful person who offered us cold water, and said that if she wasn't the only person in the hotel that day, she would have driven over to pick us up herself. In the morning, the staff was great. We had a good breakfast, walked back to the aiport rested, and ready to take on a busy day of flying. For any traveler passing through the area? My highest thoughts on this hotel. September 4, 2013
Rated 5.0 out of 5.0 by Warm and welcoming room with divider and sitting area. This was an exceptionally nice hotel. The continental breakfast was a bit less than expected with some sort of pancake maker contained in a device that provided no instructions on how to use and that I did not take time to figure out. No waffle iron that other hotels provide. Otherwise excellent accommodations at an affordable price. September 4, 2013
Rated 5.0 out of 5.0 by An Oasis in the San Joaquin Valley I really enjoyed my stay at the Holiday Inn Express in Willows. It was like finding an oasis in the desert! The staff members were efficient and helpful. The breakfast was excellent, with some protein choices, a requirement for me. August 22, 2013
Rated 5.0 out of 5.0 by Facility Review The treatment received is of the highest value available the staff is excellent and above all friendly and helpful August 20, 2013
Rated 5.0 out of 5.0 by Refreshing respite Your staff knows the meaning of the word " hospitality". Jamie remembered us from a previous stay and we had a nice chat about our cats. Kristin and Yahaira were ready, willing and able to assist with all of or needs and requests. We thank you especially for being a pet friendly hotel. We will be returning this week for a family funeral and Kristin assured us of the availability of a room on the floor we requested facing the North side. It's a great relief to know that we don't have to worry about our accomodations while we are in Willows ( my home town years ago) . Thanks so much! PS --thoughtful of your staff to turn off the noisy ice maker on our floor in the evening ---it's the little things that make a big difference! GC + JC + Isabella ^~^. August 20, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean! Stayed twice last month and will be staying again in a week! Great place and will stay there again! Thank you to the friendly staff! August 18, 2013
Rated 5.0 out of 5.0 by Always a Great experience We stay here often. Always a pleasure - would recommend anyone anytime. August 10, 2013
Rated 5.0 out of 5.0 by Who would have thought? We are Platinum members and have stayed at many HIE around the country. By far, this one is the best on so many levels. I recommend staying at this one in Willows only if you are looking for a modern, clean, well run, friendly and affordable hotel. Great job front desk people and housecleaning! July 31, 2013
Rated 5.0 out of 5.0 by Great room and great service Enjoyed everything about the room, the service, the breakfast selections and most of all the smiling and happy people from the front desk on down to the house cleaners. Can not say enough about the overall experience. Keep up the good work "Willows Holiday." We will be looking forward to come back again in the future. Thank you July 25, 2013
Rated 5.0 out of 5.0 by Great Accomodations! We love this hotel! We always stay here when we're visiting the area, which is several times a year. The customer service is excellent, and our special request for a particular room was honored, which was greatly appreciated since we were traveling with two small children. We love that we can have breakfast on site! Rooms are clean and pristine! Best hotel in the area! July 21, 2013
Rated 4.0 out of 5.0 by great staff The front desk & breakfast staff are great. They made my stay very enjoyable July 18, 2013
Rated 5.0 out of 5.0 by Execellent Stay Great wi fi reception, good breakfast, Clean rooms .Thanks for everything great staff July 12, 2013
Rated 5.0 out of 5.0 by Comfortable stay Would highly recommend if you need to stay in the area! June 18, 2013
Rated 5.0 out of 5.0 by One of many stays Friendly staff, great rooms, great location, Would like more places to dine. Orland was the closest place to have a good business meal with customers June 17, 2013
Rated 4.0 out of 5.0 by Nice All wa s wonderful Except the truckers come in at night and run their trucks all night Just stay on the opposite side of the subway June 5, 2013
Rated 5.0 out of 5.0 by Clean,Quite and comfortable Will always try to stay here if it works in to our driving schedule! May 22, 2013
Rated 1.0 out of 5.0 by Overbooked, got wrong room Travelling with my wife and married daughter. Reservation in hand for private suite, got to motel, room already booked. Young lady very polite, but motel was full, so she had to put us in the handicapped room. Three adults, one sink, very poor couch bed, no privacy. After unpacking, using toilets, making couch beds, front desk called to say a room had opened. It was offered at discount, I thought it should be free. Nice front desk lady said she would talk to the manager and get our points returned, as room overbooking was their fault. The stay was a bad experience, room was clean but couch bed very uncomfortable, and one small sink in bath proved awkward. Will not recommend this location as others are close by on the Interstate. May 16, 2013
Rated 1.0 out of 5.0 by Hotel nice but .. Nice clean hotel and room. Check in a pleasure. BUT, the room was noisy- bathroom light clicked all night, refrigerator hummed so loud we had to unplug, then I was awoken at 11:30 p.m. with a phone call from the night clerk telling me the credit card I charged a 16.99 movie on was declined. WHAT?! AT 11:30 in the middle of the night I didn't need to know that! I gladly took care of it at check out when I paid cash for my room. The next morning the desk clerk was appalled and profusely apologized. I didn't care about the free movie she offered but wanted the other details noted and the staff error rectified. We wont be stopping there again. Sorry HI- your other hotels have been great but this one was a bust- extremely disappointed! May 7, 2013
Rated 5.0 out of 5.0 by Visiting daughter We were making a surprise visit with our daughter attending Chico State. Made our reservation about 9:30pm and arrived about 12:30 am. Check-in was fast and we were in our room quickly. Room was very clean and the bed was very comfortable. Will stay there again on another visit, less than an hour away from Chico. May 6, 2013
Rated 1.0 out of 5.0 by Disappointed veteran I've enjoyed staying at this HI Express for a few years now during my frequent visits to Willows (6-7 visits per year). Unfortunately, when I checked in for my stay this week I was told that the hotel would no longer be offering the government rate to veterans, as they have for the last few years. I was quite disappointed to hear that, and will be looking at other hotel options in the area who do honor our veterans. April 5, 2013
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