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Rated 4.3 out of 5 by 176 reviewers.
Rated 4.0 out of 5.0 by Many good features. This hotel is not quite as good as most HI Express. There were a few minor glitches, some of which were fixed on the spot. The new larger pillows are great. The mattress is to 'fluffy' for our taste, but maybe others like it. The hotel is very clean and seems fresh. The breakfast room is lovely, clean, has excellent and tasty choice, and that staff was extremely cordial. Good location for access to major roadways. No hotel handbook so we had difficulty finding a nearby restaurant. Lots of shopping nearby. August 9, 2014
Rated 5.0 out of 5.0 by Friendly, Helpful Staff I really enjoyed my stay at this hotel in Wilmington and ended up extending my stay twice! The room was comfortable and clean and the staff really went the extra mile to be helpful. I almost never fill out review forms, but I was really impressed by the professionalism of the front desk staff and housekeeping staff. August 8, 2014
Rated 3.0 out of 5.0 by Worst sofa bed ever...but best cinnamon rolls When checking in, I was not greeted as an IHG rewards member and finally asked if my number was on my reservation. I was told it was. My first stay in an Imperial Suite in this hotel 4 years ago had me raving about the best sofa bed I'd ever slept on. The new sofa beds have terrible, poor quality mattresses. And where was the mattress pad? Per the front desk staff, no longer available so the only thing between me and the mattress was a sheet. How sanitary is that! Also, no choice of pillows, merely one lumpy one with a "soft" pillowcase. My daughter and I both complained that we nearly fell while taking our showers but nothing was done to correct it. The second day, we used towels on the tub bottom as a makeshift tub mat. On a positive note, the freshly baked cookies were a welcome treat after checking in, especially with my young grandson. The continental breakfast was good; the cinnamon rolls were the absolute best! The breakfast room staff was exceptionally helpful. August 7, 2014
Rated 4.0 out of 5.0 by Nice, good value Good value for money paid. Planning another stay for business in coming weeks. August 7, 2014
Rated 5.0 out of 5.0 by Nice hotel Comfortable and clean. Room was very quiet....we hardly even heard a thunderstorm early in the morning. The only con is a lack of a vent fan in the bathroom...showering steamed up the room quite a bit. The a/c didn't do a good job of removing the humidity. Otherwise, a very nice place to stay. Staff is efficient and courteous. August 6, 2014
Rated 5.0 out of 5.0 by Great service and good breakfast We were staying at this Holiday Inn Express for the purpose of moving our daughter home after completing coursework at UNCW. The stay was very nice. The rooms were clean and comfortable. Internet access came in handy. We loved the breakfast offering. August 5, 2014
Rated 3.0 out of 5.0 by Cleanliness of room I 've stayed at this site on several occasions with positive results but this may be the last time I stay. #1. There was trash on the bathroom floor upon arriving on Tuesday, I couldn't help but notice the house keepers talking and laughing with each other while not being attentive to their duties. It wasn't until 4PM on Wednesday the room was finally attended to by house keeping after I had left the room 3 times hoping they would have finished. The trash that was on the floor upon arrival was still there, the bathroom sink or counter had not been cleaned, I was left with 1 hand towel. #2. I showered Tuesday night in a tub that would not drain, reported this on Weds, morning after taking a morning shower in ankle deep water. Reported it again, very polite gentleman attempted to clear the drain Weds. evening without success and stated that he would be sure maintenance was aware and would clear it in the morning. Took shower Weds, night in ankle deep water. Took shower Thursday morning in ankle deep water. You got it! Took a shower Thursday night in ankle deep water. Decided to not take a shower Friday morning before I left. As I stated I have always enjoyed my stays at this site when I'm working In Wilmington but I was unpleasantly surprised this visit. August 4, 2014
Rated 2.0 out of 5.0 by Front Desk Poor Customer Service Upon arriving, I asked the front desk girl as a platinum card member if an upgrade was available her reply was, "not for you, your a rewards night" it was rude with a tone of arrogance and then she never acknowledge me as she checked in my reservation like I was some kind of second class guest. I understand hotels do not have to honor platinum upgrades, but some welcoming hotels do when available but either way there's no need to belittle a guest because they are "reward night people". In addition ,the hotel engineer was in the back doorway talking to her while she was checking me in and saying how much he hated guests! ! She was talking with him like we weren't there...extremely rude!! Granted it was all in a sarcastic way but not very welcoming. There were two girls on when we checked in, one seemed pleasant, the one we had was the desk girl with an attitude, she had brown hair and a maroon shirt, didn't catch her name, we checked in late afternoon, July 21. Everything else about the hotel was nice, but front desk person sets the mood and hers was unwelcoming. The engineer and front desk female obviously don't like their jobs, that happens, but move on! Right now they are a liability to your hotel! August 4, 2014
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