Rated 4.3 out of 5 by 164
Rated 5.0 out of 5.0 Nice Hotel and Good Value
This was our first time to visit Wilmington. We found this location to be centrally located to the beach, shopping, and downtown. Megan at the front desk was awesome- helpful, friendly and always smiling.
The bed and pillows were so comfortable and all the facilities were clean. Loved the breakfast area- granite bar with high seating, newspapers, and great breakfast choices. My only negative comment would be that the floor of the room sometimes felt damp, but that probably cannot be helped (it never smelled musty).
July 29, 2014
Rated 4.0 out of 5.0 by Mellanie Front Desk ANGEL
When arriving at the hotel, I was greeted by a
young lady who was on break. As I entered the hotel and joined the extended line,the young lady
was a front desk clerk(Amanda) and was one of the friendliest desk clerks I've ever met.She ask what bought me to the area and I shared with her the reason,then explained that my young daughter was too tired to continue driving us home. She gave us the best service and made us feel WELCOMED.Best sleep we had in while.The next day it poured down raing and we never made the beach,but we ate breakfast, rested some more, before venturing home.
July 28, 2014
Rated 5.0 out of 5.0 by valveguy sweet suite
I had the L-shaped suite next to the elevator which was absolutely awesome. It was HUGE! As a business traveler I like having the additional space in a room to wind down and work. The desk was located in a separate room from the bed which helps me keep work away while sleeping. Didn't use the pool but it looked great.
July 28, 2014
Rated 5.0 out of 5.0 by KrisKris1313 First time to Wilmington
My family and I had a great stay. The hotel is centrally located to downtown and several beaches. There is a lot to do in the area. The staff and hotel were wonderful. Only thing I would improved is the daily variety of breakfast. After a few days, we got tired of the same choices. But other than that it was very nice and clean.
July 25, 2014
Rated 4.0 out of 5.0 by Wilmington Hockey Player Pros: Great Service. Cons: Hotel was Full due to Busy Season but Seemed Unprepared.
On the positive side, the hotel employees were extremely friendly and responsive, and provided great service. The breakfast & the dining area was excellent despite the crowd. There is a Wal-Mart behind the hotel that you can walk to. I provided a 4-Star rating so I would not hesitate to make a return visit to the hotel despite the issues I outlined below.
On the negative side, the hotel was full which caused some issues. Only one elevator was working some of the time which made it time-consuming to get to/from the 5th floor. On my second day there, I received no replenishment of shower towels -- according to the front desk, they were out of them since people take them to the beach and keep them. Also, for a large hotel, they need to have more than one washer and one dryer -- it was full all the time and I had to drive to a laundromat to meet the locals. The wireless WiFi only worked in the front living area of the room and did not work back in the bedroom. My son turned on the heater since he was cold and water started dripping out of the ceiling register onto our clothes.
July 24, 2014
Rated 4.0 out of 5.0 by SenoritaWences S'Alright!
This is standard hotel fare - nothing too special or out of the ordinary. The location allows for the best of the Wilmington area with the Cape Fear river in one direction and the beaches being in the other. It's easy to get to and easy to get out of. The staff is friendly and the rooms are clean.
July 23, 2014
Rated 4.0 out of 5.0 by amarek OK
Clean room - normal HIE. reasonable price for airport location.
got an upgrade - Bonus!
100% non-smoking - boo
July 22, 2014
Rated 2.0 out of 5.0 by floyd3 Negative Experience
We normally stay in a different facility, however, there was no availability so we stayed thinking it would be close to the same quality....wrong. Once we got into the room and my children sat on the beds, we discovered there was hair all in both beds and also hair in and beside the bathtub, which told me the room had not been cleaned well if at all. My husband went to the front desk and they were very nice and sent a very nice gentleman to replace the sheets, however while watching the sheets be replaced, he put the clean sheets on the other dirty bed while he stripped and remade it. I explained that there was hair in and in front of the tub, but when he brought the broom and dust pan, I was expected to clean it. I am not above that, however, I am a paying guest. I simply could not get over the hair issue and slept in my car for 2 nights in the parking lot until we check out on Thursday.
July 21, 2014