Rated 4.4 out of 5 by 93
Rated 5.0 out of 5.0 by tennistravler Wonderful Experience
My wife and I had an excellent experience with the Holiday Inn Express in Wilmington. The room was very clean, the staff very helpful. The breakfast buffet was excellent. Highly recommend.
November 20, 2013
Rated 5.0 out of 5.0 by RavenToo Southern hospitality at its best
The staff was extremely friendly and helpful with attention to service. This set off a satisfying combined business/vacation stay.
November 18, 2013
Rated 4.0 out of 5.0 by Procan Breakfast area needs to be changed
Room and service was very good. Only issue we had was the breakfast area, it is layer out terribly, the coffee and juice machine need to be moved to a different area. Creamer is stuck in corner and when someone is getting coffee a line forms since they are blocking the coffee machine. Need to get rid of pancake machine no one was using and move coffee there.
October 30, 2013
Rated 5.0 out of 5.0 by CaliRootsAdam California Roots: The Carolina Sessions
I had a great stay during my visit for California Roots: The Carolina Sessions. The hotel, though relatively ordinary, has something that a lot of other hotels in the same price range or beyond don't have--and that's a great staff. I coordinated the trip with Brittany, the sales coordinator--and she was absolutely great to work with! I hope you value her as an employee, and I think the possibilities for her to move up within the company are endless if you give her the opportunity.
The rest of the staff that was working the desk on the evening of 10/25/13 should also get a couple gold stars and a steep pay raise as well. They were great! Lots of personality, genuinely very friendly, and just flat out nice people to deal with overall. They were very helpful in getting my friends squeezed into the last room in our group, and we were all very thankful that they were so willing to go above and beyond.
The hotel itself isn't by any means lacking, but the quality of the staff exceeds the quality of the hotel. The rooms, hallways, elevators, dining area, etc are all pretty much par for the course. That's not a complaint, but they're pretty generic. Sometimes generic isn't a bad thing, and in this case, that's true. They're generic, but nice, clean, and overall pretty spacious.
For what it's worth, this hotel is in a pretty central location for our needs and I hope to stay there again next year if we bring this event back to Wilmington. Thank you very much to those of you who made our stay pleasant!
October 30, 2013
Rated 2.0 out of 5.0 by George129 Getting long in the tooth
This property is beginning to show its age. The general appearance is clean but bordering on shabby. There was condensation dripping from the ceiling air conditioning vent which created a significant puddle in the room. This was repaired during our stay but it was unexpected for a Holiday Inn Express. In addition, the ice machine on our floor was broken and should have been labeled as 'under repair' with directions to the nearest ice machine.The staff were outstanding -- friendly and helpful.
October 23, 2013
Rated 4.0 out of 5.0 by kdt157 Very comfortable beds
Had a nice experience for a 2 night stay. The room was spacious and the bed/bedding was very comfortable. Amenities are very good as well. The only negative was that my son had a bloody nose during the night which left some stains on his pillow case & sheets. Housekeeping did not change them.
October 23, 2013
Rated 5.0 out of 5.0 by KittyHawkJim Outstanding service and value
I'd like to thank your entire staff for making our stay so enjoyable.
We were with the USS Kitty Hawk Vets reunion, and we had a great
week at your "house".
October 21, 2013
Rated 3.0 out of 5.0 by Oldhatatthat Good service; desperately need to change carpet
Carpet is old, dirty, and affects the impression of quality negatively. Everything else was satisfactory.
October 20, 2013