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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 588 reviews
92%
Recommend This Property

Ratings Breakdown

588reviews

  • 5 Stars
    395
  • 4 Stars
    109
  • 3 Stars
    51
  • 2 Stars
    23
  • 1 Stars
    10

Vacation instead of work

By

July 17, 2016

The hotel is beautiful. For once, I was traveling with my kids for vacation instead of work. I had 2 rooms booked, and the hotel staff went out of their way to make sure we were in the rooms I requested including having the rooms being side by side or across the hall

Posted byHotelStaff
July 18, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments on your experience, our property, and staff. We thoroughly appreciate your business and for you being an IHG Rewards Member! We hope to welcome you back in the near future!
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Mattress

By

July 12, 2016

The only negative things I can say about my recent trip to this Holiday Inn is that the bed mattress was hard. I woke up the next mornings feeling sore. Though I rated my sleep quality as "poor", it did not negatively affect my daily activities. Secondly, though the AC unit worked properly, it was noisy. I did not "sweat it" because I have had overall positive experiences with Holiday Inn in the past. I can't let this one experience overshadow all the positives (which were more frequent).

Posted byHotelStaff
July 14, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments regarding areas that we can improve upon. We have shared these with our management staff. Thank you for being an IHG Rewards Member and we hope to welcome you back in the future!
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matress

By

July 11, 2016

Bed matress seems to be a little inconsistent from hotel to hotel. Sometimes they are great, others are not so great for the price. At 100/night inconsistent bed quality is expected, but not at 150 /night.

Posted byHotelStaff
July 12, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments regarding areas of improvement. We have shared your comments with our management staff. Thank you for being an IHG Rewards Member and we appreciate your business!
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NICE PLACE TO STAY

By

July 08, 2016

club

WORTH THE MONEY!! THE BEDS ARE COMFORTABLE, STAFF WAS FRIENDLY, CLOSE TO MANY ATTRACTIONS IN WILMINGTON.

Posted byHotelStaff
July 12, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments regarding your experience, our property location, and our friendly staff! Thank you for being an IHG Rewards Member and we hope to see you again soon!
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Convenient location and great staff.

By

July 08, 2016

club

We booked our stay at the Holiday Inn Express and Suites Wilmington-University Center for my son's college orientation. It's also convenient to the downtown/river front area and local beaches. The staff was very friendly and helpful. Had a some issues getting linked up to the WiFi, but not a big deal. The check-in and housekeeping staff were over the top, friendly and helpful.

Posted byHotelStaff
July 12, 2016
Greetings! Thank you for your recent stay with us. We appreciate your comments regarding our property, your experience, and our friendly staff! Thank you for being an IHG Rewards Member and we hope to see you again soon!
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older average small hotel

By

July 07, 2016

room was just ok , shower stall a little dirty some mold water stains in bathroom, air condition humming all night, elevator broken ,internet wifi kept disconnecting, tv signal going in and out! way below the standard I expect from holiday inn. Breakfast area was clean and food was good! staff was friendly

Posted byHotelStaff
July 12, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments in regards to areas that we can improve upon. We greatly apologize that your experience did not exceed your expectations. Thank you for being an IHG Rewards Member and we hope we can welcome you back in the future, so that we can provide you with a better experience!
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Great Stay

By

July 05, 2016

Accommodations were great. Staff was very nice and helpful. Rooms were larger then average. Floor was quiet. My overall stay was fantastic

Posted byHotelStaff
July 06, 2016
Greetings! Thank you for your recent stay with us. We appreciate your comments regarding your experience, our property, and staff. We thoroughly appreciate you being an IHG Rewards Member and we hope to see you again in the near future!
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It was okay, nothing special

By

July 05, 2016

club

I stayed at this hotel for work in June 2016. The room was just average. The furniture was clean and modern, but the carpets were not the cleanest and the bathroom a little dated. I would not complain if my company put me back up in this hotel, but I probably would not pick it if I had the option to go somewhere else. Again, it was an average stay. I'm not unhappy, but my expectations were not met.

Posted byHotelStaff
July 08, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments regarding areas that we may improve upon to improve service and guest experiences. Thank you for being an IHG Rewards Member and we hope to welcome you back in the future, so that we may provide a better experience for you.
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GREAT STAFF AND SERVICE

By

June 30, 2016

club

STAFF WAS GREAT AND VERY HELPFUL, FOOD WAS OUTSTANDING FOR A HOTEL. ROOM WAS JUST RIGHT,AND THE MAIDS DID ALL THEY COULD TO HELP AND GET WHAT YOU NEEDED. FRONT DEST STAFF HELP US ON MORE THAN ONE TIME.

Posted byHotelStaff
July 04, 2016
Hello! Thank you for recent stay with us. We appreciate your comments regarding our property, your experience, and our staff! We too think we have some awesome staff, throughout the hotel. Thank you for being an IHG Rewards Member and we hope to see you again in the near future!
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Nice place

By

June 27, 2016

Stayed here for the past week. Rooms are ok. Everything has been updated, but the shower could use a little more cleaning. Breakfast was fair, ran out of milk and people were eating cereal with no milk. But it is what it is, and I'll be back and stay here again.

Posted byHotelStaff
June 30, 2016
Hello! Thank you for your recent stay with us. We appreciate your comments regarding areas that we can improve. We will utilize them as a learning tool for our staff! Thank you for being an IHG Rewards Member and we hope to welcome you back in the near future!
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Great Location

By

June 26, 2016

Easy to locate on my first trip to WIlmington with very easy access to major roads and restaurants.

Posted byHotelStaff
June 29, 2016
Hello! Thank you for your recent stay with us as an IHG Rewards Member! We appreciate your comments regarding our location and ease to a variety of locations. Thank you for your business and we hope to see you again soon!
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Poor Service and Poorly Maintained

By

June 25, 2016

Some of the staff were very unprofessional and the Hotel
was very poorly Maintained.

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