Rated 4.3 out of 5 by 178
Rated 3.0 out of 5.0 by Nurse Consultant Cleanliness of room
I 've stayed at this site on several occasions with positive results but this may be the last time I stay. #1. There was trash on the bathroom floor upon arriving on Tuesday, I couldn't help but notice the house keepers talking and laughing with each other while not being attentive to their duties. It wasn't until 4PM on Wednesday the room was finally attended to by house keeping after I had left the room 3 times hoping they would have finished. The trash that was on the floor upon arrival was still there, the bathroom sink or counter had not been cleaned, I was left with 1 hand towel. #2. I showered Tuesday night in a tub that would not drain, reported this on Weds, morning after taking a morning shower in ankle deep water. Reported it again, very polite gentleman attempted to clear the drain Weds. evening without success and stated that he would be sure maintenance was aware and would clear it in the morning. Took shower Weds, night in ankle deep water. Took shower Thursday morning in ankle deep water. You got it! Took a shower Thursday night in ankle deep water. Decided to not take a shower Friday morning before I left. As I stated I have always enjoyed my stays at this site when I'm working In Wilmington but I was unpleasantly surprised this visit.
August 4, 2014
Rated 2.0 out of 5.0 by Family of seven Front Desk Poor Customer Service
Upon arriving, I asked the front desk girl as a platinum card member if an upgrade was available her reply was, "not for you, your a rewards night" it was rude with a tone of arrogance and then she never acknowledge me as she checked in my reservation like I was some kind of second class guest. I understand hotels do not have to honor platinum upgrades, but some welcoming hotels do when available but either way there's no need to belittle a guest because they are "reward night people". In addition ,the hotel engineer was in the back doorway talking to her while she was checking me in and saying how much he hated guests! ! She was talking with him like we weren't there...extremely rude!! Granted it was all in a sarcastic way but not very welcoming. There were two girls on when we checked in, one seemed pleasant, the one we had was the desk girl with an attitude, she had brown hair and a maroon shirt, didn't catch her name, we checked in late afternoon, July 21. Everything else about the hotel was nice, but front desk person sets the mood and hers was unwelcoming. The engineer and front desk female obviously don't like their jobs, that happens, but move on! Right now they are a liability to your hotel!
August 4, 2014
Rated 1.0 out of 5.0 by redivy Disappointed
The hotel is old and needs to be updated.. The staff was friendly.. Breakfast was good and there was a lot of variety.. The room was just standard. .Had no towels one day and no toilet paper another.. There was a metal piece protruding from the bed that we hit our shins on., The shower curtain was too short to fit across the tub. Overall not a good value for your money. Second HIE disappointment..
August 2, 2014
Rated 3.0 out of 5.0 by Suey77 Mediocre Hotel
The pool was extremely cloudy the entire stay, and not usable one of the days. The fitness center was also not usable. The bed was extremely uncomfortable. The shower made a high-pitched screeching noise the entire time. I would not stay here or at any IHG hotel again.
August 2, 2014
Rated 5.0 out of 5.0 by CNW1 Noisy pool area.
Our window was overlooking the outdoor pool and late that night there were a bunch of rowdy loud mouths out there. We could hear everything they were saying, which made it difficult to relax and get to sleep.
Maybe Holiday Inn needs to consider some thicker pane windows or something to block out the noise.
Other than that, the facility is very clean and nice. Our room was wonderful and large. The staff was friendly and courteous and breakfast was simple but good.
August 1, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. Just a little too pricey.
Excellent get away for the weekend. Enjoyed the amenitiies such as internet accessible, breakfast on the premises, which was included in the cost. The staff were friendly and accessible.
July 29, 2014
Rated 5.0 out of 5.0 by jmits1 Nice Hotel and Good Value
This was our first time to visit Wilmington. We found this location to be centrally located to the beach, shopping, and downtown. Megan at the front desk was awesome- helpful, friendly and always smiling.
The bed and pillows were so comfortable and all the facilities were clean. Loved the breakfast area- granite bar with high seating, newspapers, and great breakfast choices. My only negative comment would be that the floor of the room sometimes felt damp, but that probably cannot be helped (it never smelled musty).
July 29, 2014
Rated 4.0 out of 5.0 by Mellanie Front Desk ANGEL
When arriving at the hotel, I was greeted by a
young lady who was on break. As I entered the hotel and joined the extended line,the young lady
was a front desk clerk(Amanda) and was one of the friendliest desk clerks I've ever met.She ask what bought me to the area and I shared with her the reason,then explained that my young daughter was too tired to continue driving us home. She gave us the best service and made us feel WELCOMED.Best sleep we had in while.The next day it poured down raing and we never made the beach,but we ate breakfast, rested some more, before venturing home.
July 28, 2014
Rated 5.0 out of 5.0 by valveguy sweet suite
I had the L-shaped suite next to the elevator which was absolutely awesome. It was HUGE! As a business traveler I like having the additional space in a room to wind down and work. The desk was located in a separate room from the bed which helps me keep work away while sleeping. Didn't use the pool but it looked great.
July 28, 2014
Rated 5.0 out of 5.0 by KrisKris1313 First time to Wilmington
My family and I had a great stay. The hotel is centrally located to downtown and several beaches. There is a lot to do in the area. The staff and hotel were wonderful. Only thing I would improved is the daily variety of breakfast. After a few days, we got tired of the same choices. But other than that it was very nice and clean.
July 25, 2014
Rated 4.0 out of 5.0 by Wilmington Hockey Player Pros: Great Service. Cons: Hotel was Full due to Busy Season but Seemed Unprepared.
On the positive side, the hotel employees were extremely friendly and responsive, and provided great service. The breakfast & the dining area was excellent despite the crowd. There is a Wal-Mart behind the hotel that you can walk to. I provided a 4-Star rating so I would not hesitate to make a return visit to the hotel despite the issues I outlined below.
On the negative side, the hotel was full which caused some issues. Only one elevator was working some of the time which made it time-consuming to get to/from the 5th floor. On my second day there, I received no replenishment of shower towels -- according to the front desk, they were out of them since people take them to the beach and keep them. Also, for a large hotel, they need to have more than one washer and one dryer -- it was full all the time and I had to drive to a laundromat to meet the locals. The wireless WiFi only worked in the front living area of the room and did not work back in the bedroom. My son turned on the heater since he was cold and water started dripping out of the ceiling register onto our clothes.
July 24, 2014
Rated 4.0 out of 5.0 by SenoritaWences S'Alright!
This is standard hotel fare - nothing too special or out of the ordinary. The location allows for the best of the Wilmington area with the Cape Fear river in one direction and the beaches being in the other. It's easy to get to and easy to get out of. The staff is friendly and the rooms are clean.
July 23, 2014
Rated 4.0 out of 5.0 by amarek OK
Clean room - normal HIE. reasonable price for airport location.
got an upgrade - Bonus!
100% non-smoking - boo
July 22, 2014
Rated 2.0 out of 5.0 by floyd3 Negative Experience
We normally stay in a different facility, however, there was no availability so we stayed thinking it would be close to the same quality....wrong. Once we got into the room and my children sat on the beds, we discovered there was hair all in both beds and also hair in and beside the bathtub, which told me the room had not been cleaned well if at all. My husband went to the front desk and they were very nice and sent a very nice gentleman to replace the sheets, however while watching the sheets be replaced, he put the clean sheets on the other dirty bed while he stripped and remade it. I explained that there was hair in and in front of the tub, but when he brought the broom and dust pan, I was expected to clean it. I am not above that, however, I am a paying guest. I simply could not get over the hair issue and slept in my car for 2 nights in the parking lot until we check out on Thursday.
July 21, 2014
Rated 4.0 out of 5.0 by My five Children2014 Great Service
Great Service at Check-in was friendly and very nice. Room was very comfortable. Breakfast was great and a lot of offerings. Would stay here again.
July 21, 2014
Rated 5.0 out of 5.0 by jmWaller Fantastic Staff
The staff was Fantastic and the hotel was clean!!!
July 21, 2014
Rated 4.0 out of 5.0 by bejee Holiday inn express
It was good experience to stay in Holiday inn excellent service nice hot breakfast and house keeping cleaning every day room
July 20, 2014
Rated 4.0 out of 5.0 by Dew2 Convenient and comfortable
Room location was only negative here. Overall a nice place
July 20, 2014
Rated 4.0 out of 5.0 by CAA321 Comfortable and affordable
I've been here numerous times and always found the staff hospitable and the rooms nice. This is my go to lodging when in the Wilmington area for business.
July 18, 2014
Rated 5.0 out of 5.0 by Tam2014 Great place to stay
My family had a wonderful stay. Check in and check out was smooth. Overall great services at a reasonable price.
July 18, 2014
Rated 3.0 out of 5.0 by Letta J OK
The stay was ok. The staff was nice, and the room was ok. On the other hand for the price the breakfast could have been a whole lot better. My family and I was expecting a hot breakfast, not a microwave breakfast bar.
July 16, 2014
Rated 5.0 out of 5.0 by jeanette67 Comfortable room
the room was clean and confortable. Loved the breakfast
July 15, 2014
Rated 5.0 out of 5.0 by Janmarie30 Great Service
The service and friendliness of staff was wonderful. I always stay there when traveling to the area for business or pleasure. Highly recommend!
July 11, 2014
Rated 5.0 out of 5.0 by Jenn95 Fabulous Hotel Stay!
The entire staff at the Holiday Inn Express and Suites Wilmington-University Ctr is fantastic and they make you feel at home! The hotel is clean and they have very comfortable beds. The pool are is large and inviting and the breakfast buffet is fabulous! My family and I had a wonderful time during our stay. I will definitely recommend this hotel to my family and friends.
July 11, 2014
Rated 3.0 out of 5.0 by SpringfieldSherry I've had better experiences
I had issues with the keys which were resolved, but it was inconvenient. The housekeeping staff 'checked me out' a day early, which meant having to get new keys. Again, inconvenient. I've stayed at this hotel before and things were good. I like the Wilmington area because it is convenient to many things I like to do, but there are other hotels in the area that I will try so that I can compare. This hotel is clean and safe, but the inconveniences regarding the keys were a hassle. Had I been traveling with children this would have been a real pain.
June 30, 2014
Rated 5.0 out of 5.0 by Whodunit Great Stay
I have stayed at this location in WIlmington quite a few times and I am always satisfied with my stays. The entire staff, including the housekeeping staff are always so nice and always speak to you in passing. Not many hotel staff do that. They start your day off right. The lady that runs the morning breakfast has been there for years and always greets you each morning and always has a smile on her face, Such a nice person. The rooms are always clean and comfortable and I stay here whenever I am in the area. I would recommend this location to anyone staying in or around Wilmington.
June 29, 2014
Rated 5.0 out of 5.0 by Roentgen Consistent Service and Quality Rooms
We return to this hotel annually while performing work activities in the area. The hotel staff is well trained, friendly, and pro-active in assisting guests. Rooms are well maintained, air conditioning and/or heating work well, and breakfast is available at times advertised. Based upon requirements that put me "on the road" 80% of the time, it is always a pleasure to return to this property.
June 25, 2014
Rated 5.0 out of 5.0 by Madiuch Clean - Quiet - good shower - what else?
Always very satisfied every time I stay at HIE - that is the hotel I look for whenever I travel away from home - cannot be beat. Just good, clean and comfortable - plus use of the Business Center and very nice fresh and good breakfast buffet.
June 25, 2014
Rated 5.0 out of 5.0 by Mike n Myra Excellent Service (only 1 suggestion)
The only suggestion I have would be to move the smoking areas away from the two entrances. We had to walk through smoke almost every time we entered or exited the motel.
June 24, 2014
Rated 2.0 out of 5.0 by Disappointed91 What's That Smell?
The first room smelled like the toilet overflowed and then mopped the floor with the water. I was upgraded to a suite, which was the appropriate action (kudos to the staff), but then the suite wasn't cleaned for two days, and when it was, it was done poorly. Clearly there is an issue with the cleaning staff. Unless this is the cheapest option, I would look elsewhere when staying in Wilmington.
June 22, 2014