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Rated 4.3 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by Excellent services, thank you Everything was great, price, room services and breakfast September 1, 2014
Rated 5.0 out of 5.0 by Nice weekend stay Very nice location, close to Wrightsville Beach and downtown Wilmington. Staff were friendly and facilities were clean. I would stay here again! September 1, 2014
Rated 5.0 out of 5.0 by great bed and clean room love staying here.the staff is real friendly and the rooms are great.quite location for this hotel. September 1, 2014
Rated 5.0 out of 5.0 by This location never disappoints I stay at this location 2-3 nightsa month and never worry about any issues . Rooms and facility are always very clean, staff super friendly and wwilling to assist any way they can. Manager reception is nice and breakfast is very good with nice variety of food. I forget her name, but the lady that manages the breakfast is awesome and always has a smile on her face. August 31, 2014
Rated 4.0 out of 5.0 by Good Hotel I stay at a lot of HIE hotels, and this one was in the top tier of them. Nothing to really brag about, but no problems at all. Friendly staff, good breakfast, clean room. Not much more to ask for. August 26, 2014
Rated 5.0 out of 5.0 great place to stay i was in town for business and was driving a big truck , you had ample parking for me . was also pleased with the service from everyone there that night from shannon i think her name was and teh two girls at the counter, there was a guy later in the evening but didnt seem to much like he wanted to be there. August 24, 2014
Rated 5.0 out of 5.0 by Service I have stayed here several times on business. The staff is always professional and extremely friendly. When in town again I will use this Holiday Inn Express. August 23, 2014
Rated 5.0 out of 5.0 by Place to be! We have stayed at the HIE Wilmington several times. It is a great place. The staff makes you feel at home, it is clean and relaxing and the breakfast is plentiful and good! I have passed other places that are lower rates for more popular name hotels to stay here. I have never been disappointed! Tucked away in an area that is quiet and close to all. It is the place to be when in Wilmington! August 22, 2014
Rated 2.0 out of 5.0 by Ant infestation Discovered ants crawling over our pillows at 5am. Called down to front desk who gave us a key to move to a different room. No assistance was given with moving. 12 hours later we discovered ants in the second room. Would have moved hotel if another hotel was available. All were booked due to UNCW intake weekend. August 20, 2014
Rated 5.0 out of 5.0 by Wonderful Place to Stay We have stayed here twice and both times everything was excellent. We love having the sitting area separated from the bedroom by the great little kitchen. It gives everyone privacy if we have any kids with us. The pool is wonderful. The staff is always very friendly and attentive. It is very close to the UNCW campus. A great home away from home! August 19, 2014
Rated 3.0 out of 5.0 by Average accommodations This is obviously an older hotel which could use some updating. However, the staff was very friendly and helpful. The biggest issue was the Wi-Fi service. It constantly disconnected which required signing in each time. August 19, 2014
Rated 5.0 out of 5.0 by Great Room Great room, staff and amenities. Room was clean and neat. Staff professional and courteous. August 18, 2014
Rated 5.0 out of 5.0 by Great value, service and location I can't say enough good things about the hotel, the manager, and the staff. They are very attentive and helpful. We have stayed at numerous hotels in the Wilmington area over the years. This was our first stay at a Holiday Inn Express and it exceeded our expectations. August 18, 2014
Rated 4.0 out of 5.0 by Many good features. This hotel is not quite as good as most HI Express. There were a few minor glitches, some of which were fixed on the spot. The new larger pillows are great. The mattress is to 'fluffy' for our taste, but maybe others like it. The hotel is very clean and seems fresh. The breakfast room is lovely, clean, has excellent and tasty choice, and that staff was extremely cordial. Good location for access to major roadways. No hotel handbook so we had difficulty finding a nearby restaurant. Lots of shopping nearby. August 9, 2014
Rated 5.0 out of 5.0 by Friendly, Helpful Staff I really enjoyed my stay at this hotel in Wilmington and ended up extending my stay twice! The room was comfortable and clean and the staff really went the extra mile to be helpful. I almost never fill out review forms, but I was really impressed by the professionalism of the front desk staff and housekeeping staff. August 8, 2014
Rated 3.0 out of 5.0 by Worst sofa bed ever...but best cinnamon rolls When checking in, I was not greeted as an IHG rewards member and finally asked if my number was on my reservation. I was told it was. My first stay in an Imperial Suite in this hotel 4 years ago had me raving about the best sofa bed I'd ever slept on. The new sofa beds have terrible, poor quality mattresses. And where was the mattress pad? Per the front desk staff, no longer available so the only thing between me and the mattress was a sheet. How sanitary is that! Also, no choice of pillows, merely one lumpy one with a "soft" pillowcase. My daughter and I both complained that we nearly fell while taking our showers but nothing was done to correct it. The second day, we used towels on the tub bottom as a makeshift tub mat. On a positive note, the freshly baked cookies were a welcome treat after checking in, especially with my young grandson. The continental breakfast was good; the cinnamon rolls were the absolute best! The breakfast room staff was exceptionally helpful. August 7, 2014
Rated 4.0 out of 5.0 by Nice, good value Good value for money paid. Planning another stay for business in coming weeks. August 7, 2014
Rated 5.0 out of 5.0 by Nice hotel Comfortable and clean. Room was very quiet....we hardly even heard a thunderstorm early in the morning. The only con is a lack of a vent fan in the bathroom...showering steamed up the room quite a bit. The a/c didn't do a good job of removing the humidity. Otherwise, a very nice place to stay. Staff is efficient and courteous. August 6, 2014
Rated 5.0 out of 5.0 by Great service and good breakfast We were staying at this Holiday Inn Express for the purpose of moving our daughter home after completing coursework at UNCW. The stay was very nice. The rooms were clean and comfortable. Internet access came in handy. We loved the breakfast offering. August 5, 2014
Rated 3.0 out of 5.0 by Cleanliness of room I 've stayed at this site on several occasions with positive results but this may be the last time I stay. #1. There was trash on the bathroom floor upon arriving on Tuesday, I couldn't help but notice the house keepers talking and laughing with each other while not being attentive to their duties. It wasn't until 4PM on Wednesday the room was finally attended to by house keeping after I had left the room 3 times hoping they would have finished. The trash that was on the floor upon arrival was still there, the bathroom sink or counter had not been cleaned, I was left with 1 hand towel. #2. I showered Tuesday night in a tub that would not drain, reported this on Weds, morning after taking a morning shower in ankle deep water. Reported it again, very polite gentleman attempted to clear the drain Weds. evening without success and stated that he would be sure maintenance was aware and would clear it in the morning. Took shower Weds, night in ankle deep water. Took shower Thursday morning in ankle deep water. You got it! Took a shower Thursday night in ankle deep water. Decided to not take a shower Friday morning before I left. As I stated I have always enjoyed my stays at this site when I'm working In Wilmington but I was unpleasantly surprised this visit. August 4, 2014
Rated 2.0 out of 5.0 by Front Desk Poor Customer Service Upon arriving, I asked the front desk girl as a platinum card member if an upgrade was available her reply was, "not for you, your a rewards night" it was rude with a tone of arrogance and then she never acknowledge me as she checked in my reservation like I was some kind of second class guest. I understand hotels do not have to honor platinum upgrades, but some welcoming hotels do when available but either way there's no need to belittle a guest because they are "reward night people". In addition ,the hotel engineer was in the back doorway talking to her while she was checking me in and saying how much he hated guests! ! She was talking with him like we weren't there...extremely rude!! Granted it was all in a sarcastic way but not very welcoming. There were two girls on when we checked in, one seemed pleasant, the one we had was the desk girl with an attitude, she had brown hair and a maroon shirt, didn't catch her name, we checked in late afternoon, July 21. Everything else about the hotel was nice, but front desk person sets the mood and hers was unwelcoming. The engineer and front desk female obviously don't like their jobs, that happens, but move on! Right now they are a liability to your hotel! August 4, 2014
Rated 1.0 out of 5.0 by Disappointed The hotel is old and needs to be updated.. The staff was friendly.. Breakfast was good and there was a lot of variety.. The room was just standard. .Had no towels one day and no toilet paper another.. There was a metal piece protruding from the bed that we hit our shins on., The shower curtain was too short to fit across the tub. Overall not a good value for your money. Second HIE disappointment.. August 2, 2014
Rated 3.0 out of 5.0 by Mediocre Hotel The pool was extremely cloudy the entire stay, and not usable one of the days. The fitness center was also not usable. The bed was extremely uncomfortable. The shower made a high-pitched screeching noise the entire time. I would not stay here or at any IHG hotel again. August 2, 2014
Rated 5.0 out of 5.0 by Noisy pool area. Our window was overlooking the outdoor pool and late that night there were a bunch of rowdy loud mouths out there. We could hear everything they were saying, which made it difficult to relax and get to sleep. Maybe Holiday Inn needs to consider some thicker pane windows or something to block out the noise. Other than that, the facility is very clean and nice. Our room was wonderful and large. The staff was friendly and courteous and breakfast was simple but good. August 1, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. Just a little too pricey. Excellent get away for the weekend. Enjoyed the amenitiies such as internet accessible, breakfast on the premises, which was included in the cost. The staff were friendly and accessible. July 29, 2014
Rated 5.0 out of 5.0 by Nice Hotel and Good Value This was our first time to visit Wilmington. We found this location to be centrally located to the beach, shopping, and downtown. Megan at the front desk was awesome- helpful, friendly and always smiling. The bed and pillows were so comfortable and all the facilities were clean. Loved the breakfast area- granite bar with high seating, newspapers, and great breakfast choices. My only negative comment would be that the floor of the room sometimes felt damp, but that probably cannot be helped (it never smelled musty). July 29, 2014
Rated 4.0 out of 5.0 by Front Desk ANGEL When arriving at the hotel, I was greeted by a young lady who was on break. As I entered the hotel and joined the extended line,the young lady was a front desk clerk(Amanda) and was one of the friendliest desk clerks I've ever met.She ask what bought me to the area and I shared with her the reason,then explained that my young daughter was too tired to continue driving us home. She gave us the best service and made us feel WELCOMED.Best sleep we had in while.The next day it poured down raing and we never made the beach,but we ate breakfast, rested some more, before venturing home. July 28, 2014
Rated 5.0 out of 5.0 by sweet suite I had the L-shaped suite next to the elevator which was absolutely awesome. It was HUGE! As a business traveler I like having the additional space in a room to wind down and work. The desk was located in a separate room from the bed which helps me keep work away while sleeping. Didn't use the pool but it looked great. July 28, 2014
Rated 5.0 out of 5.0 by First time to Wilmington My family and I had a great stay. The hotel is centrally located to downtown and several beaches. There is a lot to do in the area. The staff and hotel were wonderful. Only thing I would improved is the daily variety of breakfast. After a few days, we got tired of the same choices. But other than that it was very nice and clean. July 25, 2014
Rated 4.0 out of 5.0 by Pros: Great Service. Cons: Hotel was Full due to Busy Season but Seemed Unprepared. On the positive side, the hotel employees were extremely friendly and responsive, and provided great service. The breakfast & the dining area was excellent despite the crowd. There is a Wal-Mart behind the hotel that you can walk to. I provided a 4-Star rating so I would not hesitate to make a return visit to the hotel despite the issues I outlined below. On the negative side, the hotel was full which caused some issues. Only one elevator was working some of the time which made it time-consuming to get to/from the 5th floor. On my second day there, I received no replenishment of shower towels -- according to the front desk, they were out of them since people take them to the beach and keep them. Also, for a large hotel, they need to have more than one washer and one dryer -- it was full all the time and I had to drive to a laundromat to meet the locals. The wireless WiFi only worked in the front living area of the room and did not work back in the bedroom. My son turned on the heater since he was cold and water started dripping out of the ceiling register onto our clothes. July 24, 2014
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