Rated 5.0 out of 5.0 by Debcollege Excellent place to stay!!
What a wonderful property; clean, comfortable, great staff!! Great value, and location. We were in Wilmington for a UNCW tour and we would definitely recommend it to other travelers.
April 5, 2013
Rated 4.0 out of 5.0 by ECUtraveler Long stay; I'll be back.
First, let me say that I stayed at this motel for 6 of the last 7 weekends. Because of my extended stay in one motel, I got to see the good, the bad, and the ugly. The front desk help was always great. After a few weekends, they recognized me and would chat a lttle during check-in. They always acted glad to see me and that was comforting. Each weekend my room was excellent. The Internet service was good with rare problems. That was important as this was a buiness trip for my wife and me. That's a summary of the good.
The bad was the cleaning crew. Some of the staff were good, but sometimes not. For example, once I had the do-not-disturb card hanging in the door and they still knocked anyway. Another time the room was available for cleaning after the first night and they never cleaned it at all. I had to go by the front desk and ask for towels; twice.
The ugly was the stuck elevator. One of the two elevators jammed and they struggled repairing it all weekend. I have a phobia of elevators anyway. So, I avoided that elevator the rest of my time there.
Overall it was a good experience. I realize mechanical difficulties are inevitable. I also realize all motels struggle to find good help. No question... I'll be back. But I believe these are some areas management may want to improve on.
March 30, 2013
Rated 5.0 out of 5.0 by Rod75 Comfortable bed and great breakfast
I have stayed at this hotel before and prefer it over some of the others I have stayed at in the Wilmington area. The staff is friendly and helpful to my needs. I would recommend this hotel to everyone.
March 28, 2013
Rated 5.0 out of 5.0 by SunsetPark1959 Bed Linens and Pillows
The bed itself was comfortable. The bed linens just didn't fit the mattress very well. During the night I had to get up several times to resecure the fitted linen to the matress. Also, the Firm Pillow was just not firm enough for me.
I have been coming to Wilmington, NC for 9 years on business and leisure. I always stay at this location, that will not change. I really enjoy may staying here.
March 28, 2013
Rated 5.0 out of 5.0 by GiveAhoot Comfortable and good service.
Great spot, though there is one within a 10 min. drive that is on the beach with a MUCH better view, for the same prices (relatively).
March 26, 2013
Rated 5.0 out of 5.0 by Bray82 love staying here
Great location for restaurants and stores but not too far from beach area. Great Values for the price
March 24, 2013
Rated 5.0 out of 5.0 by CharlienYvette Great service
Arrived here for a marathon. Staff made breakfast available at 3 am, when many of us were leaving for the race. Room was very comfortable and staff was extremely friendly and helpful. Allowed a later checkout for being priority awards member, which was nice as it allowed me to take a shower after the marathon.
March 23, 2013
Rated 4.0 out of 5.0 by Kikidor Staff was exceptional!
Stayed at this hotel while in town for my daughter's Middle School All State Orchestra try outs and the staff opened a conference room so that her and her classmate that we brought could practice (they also found a music stand from somewhere that they could use). Very impressed with the night staff!!!
March 9, 2013
Rated 4.0 out of 5.0 by sbruton Great service
We left a fairly expensive article in our room and the staff got it back for us within one day.
February 28, 2013
Rated 3.0 out of 5.0 by Yhaq Hotel is sold and service is declining
Since there is a new owner now, the regular staff is not happy and many are leaving. Due to pay cuts. This was a very nice and friendly place to stay, buT now is declining in the experience of a nice clean place to stay while on the road.
February 22, 2013
Rated 2.0 out of 5.0 by GO50 Poor response to problems,
Addressed several problems with the manager, she stated she would take care of them, however it di not happen. One young man named Dyson was very helpful and did all he could do to fix the several problems. The main problem was the first day we moved in there was a problem with the TV and a water leak. I was not prsent to help my wife move to a new room. Hotel Staff(Maintenance) said she would have help. When she called down to the desk she was informed that there was no one there to help her. Hot water for bathing was non-existant. I have to give them credit, that problem was fixed. On one day, No one even came to empty the trash or give us fresh towels. When we talked to the front desk, they said house keeping had left, but they did send up fresh towels. I have stayed this hotel many times and have not ever had any such trouble before. The manager called my wife to check on us and asked my wife if we had received a basket, to apopligize for the problems. My wife said we had not, the manager more or less called her a liar, saying they tried to deliver it, but we had a do not disturb sign on the door which is not true. Rest assured, This particular Holiday Inn Express has managed to convince me not to stay ever there again.
February 16, 2013
Rated 5.0 out of 5.0 by 5Deacs Great value; exceeded expectation
We stayed in the king suite and it was spacious and comfortable. I highly recommend this property.
February 8, 2013
Rated 5.0 out of 5.0 by mom1962 Wonderful customer service and very comfortable.
My stay was for a business trip and it was very comfortable living quarters. The staff did a great job in making the stay great.
February 6, 2013
Rated 4.0 out of 5.0 by GoBruins Yes, I would come back again
The location of this hotel made me feel relatively safe. It's in a quiet area even though there are lots of businesses around. The room I checked in to was pool view and it looked calm and relaxing, however, the heater didn't work so I asked to be relocated. I ended up with a different view (parking lot and back side of walmart), but it wasn't bad. Relatively clean, though the head boards could probably use a little dusting (it looked like wooden tiers like those of window blinds, and if you look closely, you could spot dust and an eyelash or two), which my OCD self cleaned with a tissue. Overall, if I were in the area again, I would come back. Not bad.
February 2, 2013
Rated 5.0 out of 5.0 by Jayul Best place to stay in wilmington
Comfortable bed , friendly staff, great amenities.
January 23, 2013
Rated 5.0 out of 5.0 by Stickbird What a Stay!!!
Being a priority member is wonderful. We got a great rate being a government worker and when we walked into our room it was the WOW factor. We have stayed at a lot of Holiday Inn Expresses and by far this was the nicest room we have stayed in. The front desk person, Cory, was outstanding. Made us feel like family. And as usual the breakfast rocked!!!!
January 18, 2013
Rated 5.0 out of 5.0 by thehiz1 everything was great
We spent the Christmas Holiday at the Inn and even though short staffed everyone one went out of their way to be sure of our comfort. Thank you
January 2, 2013
Rated 5.0 out of 5.0 by JWW11 Exceeded expectations
This hotel was in excellent location with easy access to restaurants, shopping and UNCW. The staff was excellent. Will definately stay here again.
December 18, 2012
Rated 5.0 out of 5.0 by AB1122 Quality Hotel at Excellent Location
The staff was courteous and helpful. Breakfast was bountiful, plus a variety of restaurants were close to the hotel. The location was excellent since it was between downtown Wilmington and Wrightsville Beach. We would definitely stay here again.
December 3, 2012
Rated 5.0 out of 5.0 by Sherbear Family reunion
Management staff gave our group an excellent group rate. Rooms were comfortable and breakfast yummy. Thx
November 28, 2012
Rated 5.0 out of 5.0 by Submariner Very comfortable atmosphere for large family gathering.
Three generations of my family gathered to mourn the loss of a sibling. The staff was very understanding and arranged our rooms in close proximity to other family members. The rooms were very clean and comfortable, and the free breakfast provided tasty food. We could not have been more pleased with the entire experience and would book the same motel on any return trip
November 27, 2012
Rated 5.0 out of 5.0 by Christy498 Clean and good beds
This was such a nice stay. I am so picky about having a nice bed and a clean room and this hotel met all my expectations. Thanks again for a wonderful stay and reminding me why I always go with Holiday Inn Express.
November 19, 2012
Rated 5.0 out of 5.0 by KimBDMP Great staff!
Best staff anywhere! But I have to say, I miss Daniel from the front desk. He always greeted me by name, always friendly and gracious, and I really, really miss his smiling face.
November 13, 2012
Rated 5.0 out of 5.0 by Sarge67 Great Staff And Room
The staff and room were great. The location to surrounding sites is very well. It is also located close to many places to eat and shopping is not far either.
November 5, 2012
Rated 5.0 out of 5.0 by gimmeabrekplez Very nice place!
We had a very good experience. From check in to check out, the staff was helpful and friendly.
The service workerd spoke and wished us a good day everytime we ran into one, and were very accommdating.
Very nice, clean, and affordable hotel.
November 5, 2012
Rated 4.0 out of 5.0 by Luci54 Great location, the front desk staff was friendly, helpful, and the best ever.
This was my first time staying in the Wilmington area. Thanks to Cory & Erika who was great, they made sure I was fully accommodated, with the right room for me, hotel info, directions, etc. The room was nice and clean. Hotel mattresses are usually too firm for me so I always bring a topper. I esp liked the chair & ottoman, however; I wished the micro & refrig was in another area than beside the dresser. The refrig made this ticking noise all night, so I covered it and managed to get some sleep. I liked the breakfast, (esp the danish rolls) and the convenience of the parking area. Overall I enjoyed my stay. Love the area and plan on visiting again.
October 29, 2012
Rated 5.0 out of 5.0 by Ines29 Excellent!
It was excellent. We were able to check in earlier. Friendly personal and very helpful, they helped us to find some information we needed it. This is the second time that we stayed in the same Holiday Inn Express in Wilmington. We highly recommend it.
October 19, 2012
Rated 3.0 out of 5.0 by Chirpsos2 HOusekeeping not on the ball
My problem was with Housekeeping. After the first evening HK did not clean my room. When I returned at 5 I told the front desk, HK had left for the day so thenice Gentleman brought up some soap, shampoo etc. The next day they knocked on our door about 4 PM and did a minimal job at tidying up even though we stayed way out of their way. The next few days were not much better. BY the time we left after 5 nights the room had not been dusted, you could see the dust in the air and could write in it on the TV screen. Very poor housekkeping in my opinion.
October 7, 2012