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Rated 4.3 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Clean - Quiet - good shower - what else? Always very satisfied every time I stay at HIE - that is the hotel I look for whenever I travel away from home - cannot be beat. Just good, clean and comfortable - plus use of the Business Center and very nice fresh and good breakfast buffet. June 25, 2014
Rated 5.0 out of 5.0 by Excellent Service (only 1 suggestion) The only suggestion I have would be to move the smoking areas away from the two entrances. We had to walk through smoke almost every time we entered or exited the motel. June 24, 2014
Rated 2.0 out of 5.0 by What's That Smell? The first room smelled like the toilet overflowed and then mopped the floor with the water. I was upgraded to a suite, which was the appropriate action (kudos to the staff), but then the suite wasn't cleaned for two days, and when it was, it was done poorly. Clearly there is an issue with the cleaning staff. Unless this is the cheapest option, I would look elsewhere when staying in Wilmington. June 22, 2014
Rated 5.0 out of 5.0 by Air Conditioner noisy The air conditioner fan would go on and off to maintain the temperature. If the fan would stay on all of the time the noise would be more constant and sleeping would be better. June 20, 2014
Rated 4.0 out of 5.0 by Good value for the location and season For the price point, I found the accommodations comfortable, quiet, well appointed, and a good value. Families on vacation would find it especially convenient, as it is just a few minutes drive to the beaches, but also close to lots of shopping and dining. I-40 and numerous regional tourist attractions are also quite convenient. The staff were always friendly and cheerful. June 20, 2014
Rated 4.0 out of 5.0 by Nice Place The property is nice but House Keeping is slow to get rooms cleaned. I returned to my room at 4:30 PM and it had not been cleaned yet. They also kept shorting me towels as they had run out. June 17, 2014
Rated 5.0 out of 5.0 by Awesome stay My husband and I were in Wilmington checking out various wedding venues. The staff, cleanliness and comfort of the room were awesome. The food was delicious. We would definitely stay here again when visiting Wilmington which we hope will be often. June 16, 2014
Rated 5.0 out of 5.0 by Hotel welcome you like family Nice alert friendly people at hotel. They greet you all day and night. They remember you and call you by name throughout your stay. I make it a point to tell people how great they treat me while staying at my Home away from HOME! June 16, 2014
Rated 5.0 out of 5.0 by Great Room, Service, B-Fast and Location Spent (4) nights in one of the suites with the entire family. The location is less than 10 minutes to the public parking at Wrightsville Beach. The room was perfect fit for us as we bring too many bags for our vacations and electronics. It is easy to relax in one room while the kids watch TV in the other or vice versa. Breakfast was excellent. We went down after 9:30 each morning and plenty of food was still prepared, save 1 morning when I missed out on the cinnamon rolls. Pancakes were very good. Front desk staff was very helpful, especially at check in. June 16, 2014
Rated 5.0 out of 5.0 by Great Location Super friendly staff. Everything we needed was just around the corner. June 12, 2014
Rated 5.0 out of 5.0 by Clean, Friendly A nice hotel wtih clean areas and rooms. We enjoyed our breakfast and were able to sleep relatively well. The hotel is not too hard to find (I followed their directions on the website). The downtown area is not too far away and was able to quickly find my way around without need of GPS. Overall enjoyed the stay. June 10, 2014
Rated 5.0 out of 5.0 by Great Stay Great front desk employees. Very friendly and helpful with questions about local attractions and dining. Entire property was clean and modern. Staff was extremely helpful and positive, even on a really busy weekend. Bed was VERY firm, my wife loved it. I like a softer mattress, but we both slept great. Very quiet, didn't hear a sound while in our room. Convenient to the beach (10 minutes away), but without the bigger price tag. June 9, 2014
Rated 5.0 out of 5.0 by Excellent Choice for UNC Wilmington Could use a wafflemaker! Otherwise, hotel was an excellent choice ! June 9, 2014
Rated 5.0 out of 5.0 by Great Stay in Wilmington. Best free breakfast EVER This is great hotel in a great spot for the price. The free breakfast is truly over the top. Highly recommend this hotel. 4 -5 miles to Wrightsville Beach June 7, 2014
Rated 3.0 out of 5.0 by Not up to Holiday Inn Express Standards Having stayed in several other HIExpress hotels, we found this particular one to be older, less clean, and less friendly. June 6, 2014
Rated 3.0 out of 5.0 by decent stay The hotel is nice, the front desk and management staff can be unpleasant. The cleaning staff also the same way. Breakfast I expected to be more options. Small outdoor pool. Location was great as it was right behind Wal-Mart if you need anything, you can walk over. Other shops are in walking distance.The beaches are 10 to 15 minutes away. June 3, 2014
Rated 3.0 out of 5.0 by Vacation Our stay was comfortable - if we travel to this area again, we will most likely stay at a Holiday Inn. June 2, 2014
Rated 3.0 out of 5.0 by Honeymoon Dirty sock behind curtain and flatware was dirt seemed to have coffee or some residue on it. Breakfast was all microwaved in a closet across from dining area May 28, 2014
Rated 5.0 out of 5.0 by Great experience Love the hotel and location. We have made reservations already to return in July. May 26, 2014
Rated 5.0 out of 5.0 by Postal guest Very nice, fluffy andcomfortable bed. My room was clean . The hotel look very good, I stay here every visit if a room is available. May 26, 2014
Rated 3.0 out of 5.0 by Good Location Overall Good, 10-15 minutes from beach. One thing I was very disappointed in regarding Customer Service. I stayed at this location for one week on business. After leaving the hotel on the last day I remained in Wilmington till that evening. I forgot a personnel item that I brought from home and realized that I left in the room when I got home unpacking. I would have thought that the hotel would have called me or emailed (info on registration) me as soon as the cleaning person found it so I could have returned to pick it up before I left the area or have them ship it to me. They have not contacted me as of today. May 26, 2014
Rated 5.0 out of 5.0 by Above and beyond! Staff and management were very helpful as we prepared for our daughter's wedding weekend on the same weekend as a major city wide soccer tournament. Changes in numbers of rooms and people that would stay in said rooms was nerve wracking to me yet met with ease and gracious support by everyone at this location that I worked with. Our friends and family were comfortable and well taken care of! I will recommend this location in the future. May 23, 2014
Rated 2.0 out of 5.0 by expected more for the price We had a soccer tournament and so they should've been more prepare for a BIG crowd.The bathroom of the room I stayed in it was not clean very good, there were hairs in the corners of the tub and the toilet, and dry drops of you know what around the toilet too.And the free breakfast it was OK but not enough! Even the staff who was taking care of it would come frustrated because we would ask for more food .just imagine a lot of hungry soccer player kids.Just saying if they knew it was going to be a busy weekend be more prepare!It should be worth all the money investing on a hotel which is not cheap. May 21, 2014
Rated 1.0 out of 5.0 by Room Not Totally Cleaned and no Manager Response Our soccer team was using this hotel for a weekend tournament. We checked in on Friday and noticed there were 2 dirty/used wash clothes in the bathroom, used soap in the sink and shower, used shampoo in the shower, and newspapers left in the room on the floor. I went to tell the front desk, they said they were totally booked and could not move us. They also said the cleaning staff had left so no one could come clean it. They wrote a note and took my information and said they would pass it onto the manager that I should come down and check with the manager in the morning. I came down around 9am and the manager wasn't in yet. They said they would have the cleaning staff take care of the room and offered to move us to a new room. Since it would be cleaned I said I would check later with the manager We had a game and came back around 2pm, the manager had been in but had left for the day. No contact or response from the manager. I left another note with my cell phone information. The lady at the desk at that time offered to lower our rate for the 2nd night. It has been several days since our stay and still no contact from the manager. I will recommend to our soccer team and soccer club not to stay at that hotel in the future. May 21, 2014
Rated 5.0 out of 5.0 by Overall Experience This was a very nice place to stay and the customer service was excellent. May 19, 2014
Rated 2.0 out of 5.0 by house cleaning After a day of graduation and fun, I was disappointed to come back at 6pm to an unmade room. As a platinum card holder, I have come to expect more from the Holiday Inn chain May 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed, fabulous service, friendly staff & great price We really enjoyed our stay. The staff was very friendly, the beds were comfortable, our room was clean, the location was great - close to popular places and we felt safe, and the price was more than reasonable. We will definitely stay again & would highly recommend to others. May 13, 2014
Rated 5.0 out of 5.0 by Home Away From Home This place is amazing. We have stayed here several times. Each time the staff goes out of their way to make us feel welcome and at home. Everyone is warm and welcoming. Rooms are clean and nice. Beds are cozy. Breakfast is plentiful, healthy (if you so choose) coffee is great. The breakfast room has a big screen TV with the news on so you can catch the news as you eat. Plenty of seating. I have become a HIE fan as a result of these guys. In Wilmington, especially at the University, this is the place to stay! May 12, 2014
Rated 5.0 out of 5.0 by Always a great stay You folks really know how to treat your guest! Have never been unhappy with a stay here, and this time I even drove out of my way to stay there. Thanks for the upgrade, great service and friendly faces. May 10, 2014
Rated 5.0 out of 5.0 by Relaxing stay Everything you need for a quality stay. This was my first time at this hotel. Beware that the elevators are at the junction of the two buildings and not near the front desk. May 10, 2014
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