Rated 4.3 out of 5 by 191
Rated 5.0 out of 5.0 by bubbles39 Great Experience
This hotel staff at all levels was incredible. Friendly, courteous and helpful. Breakfast was very nice with many choices.
Visiting friends in Wilmington, Wrightsville Beach and Carolina Beach, location was ideal.
Beds comfortable and room was clean. I would recommend and certainly would stay again.
August 1, 2013
Rated 4.0 out of 5.0 by GETraveler Middle-Aged but Well Maintained Property
This is middle-aged Holiday Inn Express that appears to have been well cared for and remodeled as necessary. I felt it adequately met all the high standards of the HIExpress chain. The bed was harder and not as comfortable as most HI Express I've stayed at. The front desk and housekeeping staff appeared to be above average with their hospitality and responsiveness as compared with other HIExpress locations.
The parking lot was sufficiently large and well lit. The property was clean, well maintained, nicely landscaped, and very well lit.
It is conveniently located behind a super walmart and walking distance from several large-chain sit down restaraunts.
August 1, 2013
Rated 5.0 out of 5.0 by Hannah730 Comfortable, pleasant surroundings, courteous, helpful staff.
The location is quiet but close to shopping and restaurants. The room was clean and the decor tasteful. The bed was exceptionally comfortable. The breakfast selection was wonderful.
July 30, 2013
Rated 5.0 out of 5.0 by Lene62 Comfortable bed - plenty of room
Everything was perfect except the temperature in the room. It would get cold then hot, cold then hot. But overall, no complaints. We have stayed here several times before and always come back. The breakfast choices are good.
July 30, 2013
Rated 3.0 out of 5.0 by Hanko Housekeeping service lowered the rating
Nice hotel and 15 mins from beach and good restaurants. We booked a two-room suite and stayed there with two of our grandchildren
This hotel would have received a higher rating except for the poor housekeeping service. After our first night, the room was not completely cleaned and we didn't have enough towels even though we told the desk on the day we arrived that we needed extras. After the second night it wasn't cleaned at all until we arrived back from the beach and I called housekeeping. The staff dispatched two very friendly maintenance men to perform the housekeeping. This happened even though on both days I left the chambermaid a tip.
On the plus side, the rest of the staff is extremely friendly and service minded. They have a customer appreciation reception on Tuesday with complimentary beer, wine, and food that is quite enjoyable. Two staff members who gave exceptional service are Pierrette and Melvin.
We will return and hope the housekeeping will improve.
July 30, 2013
Rated 3.0 out of 5.0 by RME123 Broken promises
My review is on my last stay, my previous visits were good. They last time I stayed on June 25th it was a memorable experience but not in the right way. I was recognized as platinum and given an upgrade, however that is when the wheels fell off. When I go the the "upgraded room" , the bed had not been made, the room was not cleaned and even though it was a non smoking room, it reaked of smoke. I returned to the front desk and was put back into my original room type which was fine. When i returned from going out to get a bite to eat I had a card in my room from the general manager apologizing and stating she was going to award some extra priority club points to my account for the hassle. I thought that was good because she took the time to try to make up for it. Well now it is a month later and I never did receive the points, pretty unremarkable customer service when you try to make up for one mistake and fail with the attempt.
July 23, 2013
Rated 5.0 out of 5.0 by NJMomma Excellent
Great location, access to everything, good breakfast, comfortable rooms, very accommodating staff. Will be my choice when we return. Since we got the same everything on the weekday as we did on the weekend, Would have preferred to have paid the weekday rate for the whole stay since our stay started during the week...instead of being charged weekend rates too.
July 19, 2013
Rated 3.0 out of 5.0 by KTree Could've Been Better
I stayed at this hotel in the past. It seems to have a lot of wear and tear in a short period of time. Near the elevator, there was a leak in the ceiling in the hallway going to our room. We also had to purchase some air freshener for our room. I wasn't recognize as a IHG member. I guess I've gotten a little spoil and miss my little surprise gifts. They ae appreciated.
However, the breakfast was okay. Not a lot of choices but still okay. I don't think I will return.
July 19, 2013
Rated 4.0 out of 5.0 by amanda77777 Good overall experience
The hotel and stay we had were nice overall. The only issue we had was upon our check-in. We had reservations which were made two weeks before our arrival, we paid in full for the room ahead of time, and was told we could check-in at 3pm. We arrived to the hotel at 4:15 and literally had to sit in the lobby until 5:15 because our room was not ready yet. Other than that though, our stay was nice, the room was nice, and I would recommend the hotel.
July 13, 2013
Rated 5.0 out of 5.0 by Madmac Beautiful room
It was a wonderful time. Great staff took good care of you. Only one thing they should have adult time for the pool
July 11, 2013
Rated 5.0 out of 5.0 by Valerie82 great!
very clean, wonderful friendly staff and management. I really liked the manager asking if I was enjoying my stay. breakfast was really good.
July 10, 2013
Rated 5.0 out of 5.0 by BigEd72 Enjoyable stay
A very clean and comfortable hotel. Rooms are big. Very close to several restaurants. Easy access to RT17 business (Market St). Will definitely stay here again on my next trip to Wilmington.
July 10, 2013
Rated 5.0 out of 5.0 by Tman22 Great!!
Had a great stay..everything was clean and the staff was excellant! They even sent us a basket of goodies as we were celebrating our 42nd anniversary. The manger constantly asked if we needed anything and was just a delight to stay here....will stay again!
July 5, 2013
Rated 2.0 out of 5.0 by pday will not return
We have been staying at this hotel for the past 9 years and will probably be our last. We checked in with an upgrade and when we arrived at our room, the door was open and maintanence was inside repairing the AC unit. One of the housekeeping staff was kind enough to go back down to the front desk to see what was up. We did not see her again, but another person, (no clue who) told us to go back down to the front desk to get a different room. We did and all the five people at the front just looked at us like they had no idea what we were doing down there. The maintenance guys (Tim and his supervisor) were very kind and told us they would get the room finished up in a few minutes and we could go back up and get settled in. We did and they were most apologetic about us having to wait and be in the room while they did the repairs. Upon unpacking, we noticed 3 of the peices of furniture had legs that were broken and sitting at a very uneven position. Tim did screw on of them back in while they were there. We noticed the others ones were broken after they left. We got a chance to unpack our bathroom stuff and noticed caulking comming out and some missing around the Jacuzzi, and paint peeling off the overhead AC vent. The shower was awful. There was no place to place any items other than the bar of soap, except on the floor. There was never any hot water, only warm and that was after we let the water run for at least 3-4 minutes in both the shower and the faucet. (what a waste of water, especially when they have notices in the room to hang your towels back up if you wish to conserve resources!)
When we got back from our visit with our family, we sat down on the couch and I noticed the fabric on the whole arm of the chair was ripped off.
There was only one trash can in the bathroom, and none near the desk or the kitchen. We did ask our housekeeper for another one the following day and she was great about getting two of them for us. There was also no dish towel in the kitchen near the sink.
On Sunday , we arrived back into our room after breakfast and the ceiling was leaking. We were going to our daughters for the day, and maintence came up to fix the leak while we were gone. We had towels down, it was leaking that bad. When we got back late Sunday night, the towels were still on the floor where we left them and the filter was not put back in the AC unit. It was sitting by the wall near the TV. We didn't bother to notify the front desk as it was late, we were not going to move rooms, and we didn't think maintence was around to come fix the problem, and we didn't want them in the room at 10pm anyway. When we got up Monday morning to leave, housekeeping had not stocked our bathroom ( I am guessing that maintence was still in there working and she could not get in to the bathroom) so we had only one bath towel between the 2 of us. You can guess that we were not happy campers.
The elevator has to be the slowest one ever. We took the stairs when ever we needed to go up or down. Every time we did, water was standing on the floor in the stairwell with towels and rolls placed near the door to soak up all the water. It was raining the whole time we were there, so we can understand where the water came from.
We did notice while eating breakfast (which was good, well run and stocked) the manager was around the breakfast area checking to make sure everything was running well. I was going to tell him about all the missteps while we were there, but never could catch him and didn't have time to wait as we had family obligations right after breakfast.
The housekeeping staff was great as were the maintenace staff. We had no problems with them until the episode on the last night.
I do not think the hotel has been refurbished at all in the 9 years we have been staying there, and the whole place looks tired and run down. I got the impression this is a new manager and they are trying to attend to things, but we will not stay there again. We never once got a call from any of the staff to make sure the items we reported were taken care of.
There is a nice Staybridge Suites just down the road, so will try it next time we visit.
July 2, 2013
Rated 4.0 out of 5.0 Great Service
The Holiday Inn Express in Wilmington is a great place to stay. They could use an upgrade of mattresses on the beds.
July 1, 2013
Rated 5.0 out of 5.0 by Grammy21 Great place to stay
We have stayed here three years, and will stay again. Great room and wonderful staff service. Friendly and helpful check in, easy check out. Great breakfast with attentive staff. Caring manager who checked in with people regularly to be sure all was okay, and was easily visible every day. Any concern or question was quickly taken care of. Great location near food, shopping and main roads. As a priority club member we always get special recognition.
July 1, 2013
Rated 5.0 out of 5.0 by Joetta Great Experience
I had a great experience and stay at the Holiday Inn Express Wilmington-University Ctr. The staff was very friendly and helpful. The room and entire facility was clean and well kept. Already have reservations for another stay in Sept.
June 18, 2013
Rated 5.0 out of 5.0 by mike1234567 Excellent stay. Very Clean. Staff is super friendly.
Excellent stay. Very Clean. Staff is super friendly. Pool is very clean and large.
June 17, 2013
Rated 2.0 out of 5.0 by sacj Needs Updating
This property is in need of an upgrade which I think is possibly in the works as there was a note in our room to excuse the noise, but I couldn't tell that anything was happening yet. The linens were pretty old and dingy not giving me the feeling that my bed was real clean. The staff was ok, but not all that accommodating from what I observed. The breakfast was the best part, but the area wasn't laid out very well making it difficult for everyone to maneuver around in the space. This experience was definitely not what I have been used to when staying at a HIE property.
June 14, 2013
Rated 5.0 out of 5.0 by jewelsb11 A little pricey but it's summertime at the beach, so....
No complaints. Clean room, good breakfast, fast check in, easy check out. Updated carpet, flat screen TV. Would stay again.
June 8, 2013
Rated 1.0 out of 5.0 by C2013 Not going back
I wouln't go back there again. The pull out sofa was terribly worn, and should be not be used to sleep on. They need to replace those. The bed was comfortable though.
I wouldn't go back again. I was charged an extra 20 bucks with no explanation, and no I didn't take a single towel home with me. No one can explain why.
June 7, 2013
Rated 5.0 out of 5.0 by thehiz Holliday visit
Have stayed at this HI Express for several years over Christmas hollidays and are always pleased with the service. Much better value than condo's we had rented in years past. No let down in service eventhough holliday season.
June 1, 2013
Rated 4.0 out of 5.0 by ClonedCard Comfortable and friendly hotel
A great and friendly welcome at ckeckin and recognition for priority Club members with a little attention.
Spacious, quiet and comfortable room + nice breakfast. Complete amenities.
I recommend this hotel.
May 23, 2013
Rated 3.0 out of 5.0 by Norm57 Stay
The Hotel is aged and going through remodel new paint carpets etc. however the room in which I stayed smelt of burned smoke as if a fire or otherwise had contaminated the air conditioner, No restaurant in hotel made it difficult to eat after a long day , the surrounding eateries were always packed with lines outside door or having to wait longer than normal for service when entered, if your into fast food burgers then eating is not a problem there are plenty to go around, suggest if staying for any period stock up and use the fridge and microwave. The beds are some what hard, not firm, and made sleeping difficult, turning over to avoid pressure points during the night. The staff is friendly and dedicated to service as much as possible, always fresh towels etc. I would advise another location if extended stay but for the night it would be alright
May 22, 2013
Rated 5.0 out of 5.0 by Boob99 Awesome stay
Great customer service. Room was comfortable and location of hotel was awesome for somebody not from that area. The parking lot is always well maintained, excellent for skating practice space.
May 20, 2013
Rated 5.0 out of 5.0 by Nick1969 Stay
The room was very clean the staff was prompt and courteous the breakfast was ok.
May 19, 2013
Rated 5.0 out of 5.0 by Chowdown RETURN STAY
G'day. I returned based on my previous stay to visit my daughter at UNCW.
The front desk staff were very helpful.
I will return.
Marine Vietnam Veteran
May 18, 2013
Rated 5.0 out of 5.0 by Juanita1 GREAT SERVICE
VERY COMFORTABLE. GREAT STAFF. MOST ENJOYABLE. WILL BE BACK.
May 14, 2013
Rated 4.0 out of 5.0 by Lisa21 Great Service and Good Night Rest
The room and the service were great! The location was perfect for my business meetings as well. Thank you
May 14, 2013
Rated 5.0 out of 5.0 by FancyandFree Great room and great service
We really enjoy staying at the Holiday Inn and Express in Wilmington, NC. The rooms are always comfortable and the service is great.
May 10, 2013