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Rated 4.3 out of 5 by 242 reviewers.
Rated 4.0 out of 5.0 by Great for families except no crib after online request We had the king room with sleeper sofa in the living room- comfy room, clean. Requested extra blankets and they were delivered within 2 minutes. Crib was requested online with reservation, but on arrival we were told they were all "reserved" (online listing says no guarantees). All other hotels we have used have the same policy of no crib guarantees, but theyve always had one for us- and for once I forgot to pack our backup. Had to go buy one. Now we have two. I'm guessing the software company that wrote their reservation code didnt think it particularly important where a child sleeps. This hotel has great reviews and lives up to them except in this area- how hard is it to include reservations for a crib when youre already doing room reservations? Unfortunate for a hotel that banks part of their business on families. October 9, 2013
Rated 5.0 out of 5.0 by Business Trip Excellent service upon arrival. There was a Manager's reception going on when I arrived and the General manager came up and greeted me while checking in and thanked me for my business and invited me to enjoy what they had to offer. October 3, 2013
Rated 4.0 out of 5.0 by Affordable Comfort and Nice Staff Lots of hotels in the immediate vicinity to choose from, and we found this a good value selection. Rooms were clean and reasonably spacious. The staff were friendly, and the breakfast was plentiful. The hotel was fully booked, and the staff seemed to accommodate all the guest's needs. A special shout out to the breakfast crew, who kept all the items freshly stocked during peak demand. September 30, 2013
Rated 5.0 out of 5.0 by One of our best motels We stayed in 6 different IHG properties over a 10 day period and this was my favorite, Did not have 1st floor but was close to elevator. Light bulb missing but a quick call resolved it. It had two TV sets which we liked. Lots of room. Staff was very attentive. I did have to remind clerk that I was a rewards member. September 28, 2013
Rated 4.0 out of 5.0 by Great cinnamon rolls! My husband and I both loved the breakfast. Both biscuits and gravy were warm and tasty. They are remodeling so had to look over decor. Staff was very accommodating. September 21, 2013
Rated 5.0 out of 5.0 by A great place to just relax Access to everything and in a nice quiet area of Wilmington. the staff was fantastic September 19, 2013
Rated 5.0 out of 5.0 by Outstanding Service! I wanted to take a moment to express my appreciation to the management and staff at the Holiday Inn Express Wilmington-University Center. I have been staying at this location for most of the last 4 months as my employeer has a job in the Wilmington area and I have been temporarily relocated until the completion of the project. As you can understand, it is not easy to be away from your home for long periods of time. The Staff at this location has gone out of their way to make me feel welcomed and has taken care of me as though I were a family member. It is a safe bet that I will continue to stay at this location through the completion of my job duties and will also without question be booking here on family trips in or near the Wilmington area. Thanks. Vernon. September 18, 2013
Rated 5.0 out of 5.0 by comfortable bed, good parking and great service couldn't stay on the beach, this was the next best thing. also close to shopping. September 8, 2013
Rated 5.0 out of 5.0 by Daughter's 18th Birthday This is the third year that we have stayed with you on labor day weekend to celebrate my daughter's birthday & we always have the best experience! I always know what to expect & am never disappointed. The staff is very friendly & always say hello in passing. The food is consistently good (love your pancakes & my daughter always kids that she has to check to make sure I didn't pack the pancake machine to take home). I love how peaceful the location is. Thank you for a great celebration again! Hope to see you next year! September 5, 2013
Rated 4.0 out of 5.0 by Good Value Nice lodging facility. No problems. Friendly staff. Good central location for downtown Wilmington and Wrighsville Beach. August 30, 2013
Rated 5.0 out of 5.0 by good stay as usual have stayed here in the past and always enjoy this hotel.thanks for a great stay August 24, 2013
Rated 5.0 out of 5.0 by Home We first landed at HIE in Wilmington when our daughter was looking at UNCW. IT had been a long drive but once we crossed the front door EVERYONE there made us feel at home. The entire staff was friendly, offering to help at every turn. The breakfast was excellent with plenty of choices and the food area clean with a large screen tv to let you relax and get the days news. After our visit we went on to see several more colleges but not one of the other hotels - even the higher priced ones!- made us feel as welcome and as at home as HIE in Wilmington. We have since stayed there on every visit. We plan to continue to stay there. EVERYONE there has treated us with respect and kindness. You can not ask for anything more from a hotel! August 22, 2013
Rated 3.0 out of 5.0 by extreme dissatisfaction we were surprised to be SO unhappy with H.I.E. in wilmington. we had ants everywhere. first, on a chair i was sitting on, then i saw one in my bed ,crawling on my pillow next to me. i thought i had brought it in after i sat in the chair. i asked housekeeping to vacuum it, or change it out the chair . then i looked, and saw ants on our clean sheets. i asked for another room(thinking it was a fluke) but had ants in the second room also. we cut short our vacation in wilmington, since i felt ants everywhere. OH, and the towel rack fell off in my daughters hands, and the halls & elevators needed to be vacuumed better. can never go back there. August 19, 2013
Rated 4.0 out of 5.0 by Friendliest Staff I have stayed in many hotels over the last 40+ years, and I can honestly say that the staff at this hotel was some of the most sincerely friendly I have ever encountered. They were so willing to do whatever they could to make our stay as comfortable as it could be. The rooms were very clean, the breakfast was delicious and the breakfast area very clean, and the location great. I will definitely stay here again. August 18, 2013
Rated 4.0 out of 5.0 by excellent accommodations, but terrible coffee room was comfortable, quiet, and well air conditioned, but what has happened to the coffee available from HI Express... it has declined over the years and now, i must say, it's terrible! August 18, 2013
Rated 5.0 out of 5.0 Great Value and location Clean, courteous, quiet, and conveniently located to the main strip in Wilmington. Outback is walking distance away. August 12, 2013
Rated 3.0 out of 5.0 by Issue after check in After checking in - we go up the 5th floor to try to go into our room, the keys do not work. I go to front desk - get new keys - go back to the room, the keys don't work again - I called the front desk this time. They came within 5 minutes. The entire ordeal was irritating - they were very apologetic and resolved whatever the issue was. However, I was expecting some sort of a discount for the trouble and none was given. We talked to another couple who had the same problem. The elevator was slow. Not sure if I would stay at that hotel again for the price. Inconvenient when entering from Market street - where you have to go past the street and make a u-turn at the light at New Centre. August 9, 2013
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY We had our 8 year old grandson with us and he loved the pool. Staff was great. We went to the USS North Carolina Basttleship and it is in a great location to this and other vacation spots. Will definitlely like to come back and stay again. August 9, 2013
Rated 3.0 out of 5.0 by Not great Staff was not friendly on check in and at check out they could not understand why I did not have a bill left at my door, kept telling me I was staying another night Bathroom had hair in shower and on floor This is one of the worst hotels I think I've stayed in August 5, 2013
Rated 5.0 out of 5.0 by Great Stay Overall We had a great stay at this HIG property. The beds are more than comfortable. Must stay when in the Wilmington area August 4, 2013
Rated 5.0 out of 5.0 by Great Experience This hotel staff at all levels was incredible. Friendly, courteous and helpful. Breakfast was very nice with many choices. Visiting friends in Wilmington, Wrightsville Beach and Carolina Beach, location was ideal. Beds comfortable and room was clean. I would recommend and certainly would stay again. August 1, 2013
Rated 4.0 out of 5.0 by Middle-Aged but Well Maintained Property This is middle-aged Holiday Inn Express that appears to have been well cared for and remodeled as necessary. I felt it adequately met all the high standards of the HIExpress chain. The bed was harder and not as comfortable as most HI Express I've stayed at. The front desk and housekeeping staff appeared to be above average with their hospitality and responsiveness as compared with other HIExpress locations. The parking lot was sufficiently large and well lit. The property was clean, well maintained, nicely landscaped, and very well lit. It is conveniently located behind a super walmart and walking distance from several large-chain sit down restaraunts. August 1, 2013
Rated 5.0 out of 5.0 by Comfortable, pleasant surroundings, courteous, helpful staff. The location is quiet but close to shopping and restaurants. The room was clean and the decor tasteful. The bed was exceptionally comfortable. The breakfast selection was wonderful. July 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed - plenty of room Everything was perfect except the temperature in the room. It would get cold then hot, cold then hot. But overall, no complaints. We have stayed here several times before and always come back. The breakfast choices are good. July 30, 2013
Rated 3.0 out of 5.0 by Housekeeping service lowered the rating Nice hotel and 15 mins from beach and good restaurants. We booked a two-room suite and stayed there with two of our grandchildren This hotel would have received a higher rating except for the poor housekeeping service. After our first night, the room was not completely cleaned and we didn't have enough towels even though we told the desk on the day we arrived that we needed extras. After the second night it wasn't cleaned at all until we arrived back from the beach and I called housekeeping. The staff dispatched two very friendly maintenance men to perform the housekeeping. This happened even though on both days I left the chambermaid a tip. On the plus side, the rest of the staff is extremely friendly and service minded. They have a customer appreciation reception on Tuesday with complimentary beer, wine, and food that is quite enjoyable. Two staff members who gave exceptional service are Pierrette and Melvin. We will return and hope the housekeeping will improve. July 30, 2013
Rated 3.0 out of 5.0 by Broken promises My review is on my last stay, my previous visits were good. They last time I stayed on June 25th it was a memorable experience but not in the right way. I was recognized as platinum and given an upgrade, however that is when the wheels fell off. When I go the the "upgraded room" , the bed had not been made, the room was not cleaned and even though it was a non smoking room, it reaked of smoke. I returned to the front desk and was put back into my original room type which was fine. When i returned from going out to get a bite to eat I had a card in my room from the general manager apologizing and stating she was going to award some extra priority club points to my account for the hassle. I thought that was good because she took the time to try to make up for it. Well now it is a month later and I never did receive the points, pretty unremarkable customer service when you try to make up for one mistake and fail with the attempt. July 23, 2013
Rated 5.0 out of 5.0 by Excellent Great location, access to everything, good breakfast, comfortable rooms, very accommodating staff. Will be my choice when we return. Since we got the same everything on the weekday as we did on the weekend, Would have preferred to have paid the weekday rate for the whole stay since our stay started during the week...instead of being charged weekend rates too. July 19, 2013
Rated 3.0 out of 5.0 by Could've Been Better I stayed at this hotel in the past. It seems to have a lot of wear and tear in a short period of time. Near the elevator, there was a leak in the ceiling in the hallway going to our room. We also had to purchase some air freshener for our room. I wasn't recognize as a IHG member. I guess I've gotten a little spoil and miss my little surprise gifts. They ae appreciated. However, the breakfast was okay. Not a lot of choices but still okay. I don't think I will return. July 19, 2013
Rated 4.0 out of 5.0 by Good overall experience The hotel and stay we had were nice overall. The only issue we had was upon our check-in. We had reservations which were made two weeks before our arrival, we paid in full for the room ahead of time, and was told we could check-in at 3pm. We arrived to the hotel at 4:15 and literally had to sit in the lobby until 5:15 because our room was not ready yet. Other than that though, our stay was nice, the room was nice, and I would recommend the hotel. July 13, 2013
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