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Rated 4.3 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Stay The room was very clean the staff was prompt and courteous the breakfast was ok. May 19, 2013
Rated 5.0 out of 5.0 by RETURN STAY G'day. I returned based on my previous stay to visit my daughter at UNCW. The front desk staff were very helpful. I will return. Treasure Life, David Marine Vietnam Veteran May 18, 2013
Rated 4.0 out of 5.0 by Great Service and Good Night Rest The room and the service were great! The location was perfect for my business meetings as well. Thank you May 14, 2013
Rated 5.0 out of 5.0 by Great room and great service We really enjoy staying at the Holiday Inn and Express in Wilmington, NC. The rooms are always comfortable and the service is great. May 10, 2013
Rated 5.0 out of 5.0 by Nice stay The staff was friendly, the room was clean, and the bed was comfortable. I did not eat breakfast at the hotel. I will come back to this location when I am in Wilmington again. May 3, 2013
Rated 5.0 out of 5.0 by Always a great place to stay Whenever I travel in the Wilmington area, this is my favorite place to stay. The staff is always friendly and helpful. The rooms are spacious and clean. it is a very good value for the money. April 28, 2013
Rated 4.0 out of 5.0 by Somewhat worn but comfortable The check-in experience was really very good. The breakfast was very good. The room was comfortable, convenient, and quiet, but was somewhat dated and worn. Would stay here again if in the area. April 19, 2013
Rated 4.0 out of 5.0 by Nice hotel - comfortable Nice place to stay. Pleasant staff. Will stay here again. April 14, 2013
Rated 2.0 out of 5.0 by HIE Usually does better Check In ok, no issues with Internet speed or service. Housekeeping dropped the ball. Left early on Saturday and did not return until late Saturday night, so there was no opportunity to correct the problem. Someone entered the room, placed a fresh towel on the rack and took the hairdryer out of the unit and left it on the bathroom counter - definitely not me, I'm bald and have little use for the hairdryer. Waste baskets not emptied, bed not made. Breakfast was a madhouse due to the hotel being sold out for the weekend due to various events at UNCW. Waste bins in the lobby were overflowing with styrofoam cups and plates for extended periods and not changed until after breakfast was over. Tables not cleaned as well. Bananas were out for consumption, but so ripe that they couldn't even be peeled. Ladies were working hard to keep the food stocked, but coffee and milk ran out. No management support visible. April 12, 2013
Rated 5.0 out of 5.0 by Excellent place to stay!! What a wonderful property; clean, comfortable, great staff!! Great value, and location. We were in Wilmington for a UNCW tour and we would definitely recommend it to other travelers. April 5, 2013
Rated 4.0 out of 5.0 by Long stay; I'll be back. First, let me say that I stayed at this motel for 6 of the last 7 weekends. Because of my extended stay in one motel, I got to see the good, the bad, and the ugly. The front desk help was always great. After a few weekends, they recognized me and would chat a lttle during check-in. They always acted glad to see me and that was comforting. Each weekend my room was excellent. The Internet service was good with rare problems. That was important as this was a buiness trip for my wife and me. That's a summary of the good. The bad was the cleaning crew. Some of the staff were good, but sometimes not. For example, once I had the do-not-disturb card hanging in the door and they still knocked anyway. Another time the room was available for cleaning after the first night and they never cleaned it at all. I had to go by the front desk and ask for towels; twice. The ugly was the stuck elevator. One of the two elevators jammed and they struggled repairing it all weekend. I have a phobia of elevators anyway. So, I avoided that elevator the rest of my time there. Overall it was a good experience. I realize mechanical difficulties are inevitable. I also realize all motels struggle to find good help. No question... I'll be back. But I believe these are some areas management may want to improve on. March 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast I have stayed at this hotel before and prefer it over some of the others I have stayed at in the Wilmington area. The staff is friendly and helpful to my needs. I would recommend this hotel to everyone. March 28, 2013
Rated 5.0 out of 5.0 by Bed Linens and Pillows The bed itself was comfortable. The bed linens just didn't fit the mattress very well. During the night I had to get up several times to resecure the fitted linen to the matress. Also, the Firm Pillow was just not firm enough for me. I have been coming to Wilmington, NC for 9 years on business and leisure. I always stay at this location, that will not change. I really enjoy may staying here. March 28, 2013
Rated 5.0 out of 5.0 by Comfortable and good service. Great spot, though there is one within a 10 min. drive that is on the beach with a MUCH better view, for the same prices (relatively). March 26, 2013
Rated 5.0 out of 5.0 by love staying here Great location for restaurants and stores but not too far from beach area. Great Values for the price March 24, 2013
Rated 5.0 out of 5.0 by Great service Arrived here for a marathon. Staff made breakfast available at 3 am, when many of us were leaving for the race. Room was very comfortable and staff was extremely friendly and helpful. Allowed a later checkout for being priority awards member, which was nice as it allowed me to take a shower after the marathon. March 23, 2013
Rated 4.0 out of 5.0 by Staff was exceptional! Stayed at this hotel while in town for my daughter's Middle School All State Orchestra try outs and the staff opened a conference room so that her and her classmate that we brought could practice (they also found a music stand from somewhere that they could use). Very impressed with the night staff!!! March 9, 2013
Rated 4.0 out of 5.0 by Great service We left a fairly expensive article in our room and the staff got it back for us within one day. February 28, 2013
Rated 3.0 out of 5.0 by Hotel is sold and service is declining Since there is a new owner now, the regular staff is not happy and many are leaving. Due to pay cuts. This was a very nice and friendly place to stay, buT now is declining in the experience of a nice clean place to stay while on the road. February 22, 2013
Rated 2.0 out of 5.0 by Poor response to problems, Addressed several problems with the manager, she stated she would take care of them, however it di not happen. One young man named Dyson was very helpful and did all he could do to fix the several problems. The main problem was the first day we moved in there was a problem with the TV and a water leak. I was not prsent to help my wife move to a new room. Hotel Staff(Maintenance) said she would have help. When she called down to the desk she was informed that there was no one there to help her. Hot water for bathing was non-existant. I have to give them credit, that problem was fixed. On one day, No one even came to empty the trash or give us fresh towels. When we talked to the front desk, they said house keeping had left, but they did send up fresh towels. I have stayed this hotel many times and have not ever had any such trouble before. The manager called my wife to check on us and asked my wife if we had received a basket, to apopligize for the problems. My wife said we had not, the manager more or less called her a liar, saying they tried to deliver it, but we had a do not disturb sign on the door which is not true. Rest assured, This particular Holiday Inn Express has managed to convince me not to stay ever there again. February 16, 2013
Rated 5.0 out of 5.0 by Great value; exceeded expectation We stayed in the king suite and it was spacious and comfortable. I highly recommend this property. February 8, 2013
Rated 5.0 out of 5.0 by Wonderful customer service and very comfortable. My stay was for a business trip and it was very comfortable living quarters. The staff did a great job in making the stay great. February 6, 2013
Rated 4.0 out of 5.0 by Yes, I would come back again The location of this hotel made me feel relatively safe. It's in a quiet area even though there are lots of businesses around. The room I checked in to was pool view and it looked calm and relaxing, however, the heater didn't work so I asked to be relocated. I ended up with a different view (parking lot and back side of walmart), but it wasn't bad. Relatively clean, though the head boards could probably use a little dusting (it looked like wooden tiers like those of window blinds, and if you look closely, you could spot dust and an eyelash or two), which my OCD self cleaned with a tissue. Overall, if I were in the area again, I would come back. Not bad. February 2, 2013
Rated 5.0 out of 5.0 by Best place to stay in wilmington Comfortable bed , friendly staff, great amenities. January 23, 2013
Rated 5.0 out of 5.0 by What a Stay!!! Being a priority member is wonderful. We got a great rate being a government worker and when we walked into our room it was the WOW factor. We have stayed at a lot of Holiday Inn Expresses and by far this was the nicest room we have stayed in. The front desk person, Cory, was outstanding. Made us feel like family. And as usual the breakfast rocked!!!! January 18, 2013
Rated 5.0 out of 5.0 by everything was great We spent the Christmas Holiday at the Inn and even though short staffed everyone one went out of their way to be sure of our comfort. Thank you January 2, 2013
Rated 5.0 out of 5.0 by Exceeded expectations This hotel was in excellent location with easy access to restaurants, shopping and UNCW. The staff was excellent. Will definately stay here again. December 18, 2012
Rated 5.0 out of 5.0 by Quality Hotel at Excellent Location The staff was courteous and helpful. Breakfast was bountiful, plus a variety of restaurants were close to the hotel. The location was excellent since it was between downtown Wilmington and Wrightsville Beach. We would definitely stay here again. December 3, 2012
Rated 5.0 out of 5.0 by Family reunion Management staff gave our group an excellent group rate. Rooms were comfortable and breakfast yummy. Thx November 28, 2012
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