Rated 4.4 out of 5 by 205
Rated 4.0 out of 5.0 by psattler22 Disappointing Third Stay
My wife, daughter and I have stayed at this hotel on 3 separate occasions during the past 3 years and I'm usually very pleased with the service. However, on my last trip (May 9-10, 2014), I left feeling disappointed. First of all, I miss the old decor and do not like the new look (it was renovated recently). Second, I was not allowed to bring up breakfast to my wife on Sunday morning. I guess there are health restrictions which I can understand, but these were explained to me in a very unpleasant way by the server in the dining room that morning. Thirdly, when I went to get my "free drink" at the bar on Saturday night, I was told that I could not use it for a mixed drink. I was very disappointed. If you're going to put these kinds of restrictions on it, then don't bother giving me something "free". How much more could a mixed drink cost you? An incredibly foolish business decision. Finally, when we checked out, the attendant failed to check my credit card. I was surprised because the original card that I had made the reservation with had expired. We were then interrupted on our trip home to give him this information. It was very poor attention to details. I will most likely try a different hotel on my next trip.
May 18, 2014
Rated 5.0 out of 5.0 by Jean 16 Visiting while looking for a Home in Area
We combined a vacation with a search for a home in area. The staff was great especially Laurel who answered all my questions and was so helpful when we decided to extend our stay.
The breakfast was the best we had at any hotel throughout our entire trip and the cookies were so good.
As I stated earlier, Laurel was so helpful and pleasant. What an asset to your hotel and she would be one of the reasons we would return for a repeat stay.
The only suggestion I would have was there was a strong odor in the fitness center which kept me away from that room and the carpeting in the halls could use cleaning.
Neither is not a reason I would not return.
May 18, 2014
Rated 5.0 out of 5.0 by Jerry384 This is an A+ hotel
Stayed at this hotel for 5 nights. Staff at the front desk were great!
They were always up beat and went out of their way to be helpful,an A+ to them. Cleaning staff was excellent A+ to them. Breakfast was great. Servers were great. Had dinner one time. Bar tender had to wait on tables, room service, take out orders and bar tend, felt it was to much for him to handle. It was very cold in the bar told the front desk and it was taken care of immediately. Except for the dinner, Holiday Inn in Wilmington on Market St. is an A+ hotel. highly recommend it.
May 18, 2014
Rated 4.0 out of 5.0 by doodles44 Overall OK but some things need improvement
The motel is under construction which is a good thing ... but they could warn you when you make the reservation so you don't think the building is being torn down when you arrive.
The valet carts were terrible - hopefully new ones will be coming after the construction is done.
The bar moved quickly but the restaurant was more than slow. Only one waitress was working and we had to practically beg to pay our bill. It took over 30 minutes just to pay the bill!!! It was ridiculous!!
Check in was easy and the young lady who helped me was very nice and helpful. The 2 girls on duty when we left did not smile or speak and one of them was a little perturbed that I interrupted her cell phone call to ask a question.
April 2, 2014
Rated 5.0 out of 5.0 by Jrs43 hotelrenovations
looking good almost through,but i heard rumor o doing away with hottub//////BIG MISTAKE THAT IS ONE OF THE BIG REASONS I STAY HERE..PLEASE, KEEP HOT TUB!!!! THANKS TO THE FINE NICE WAM FRIENDLY STAFF AND ITS GREAT TWELCOME THE NEW MANAGER!!!!!!
March 15, 2014
Rated 4.0 out of 5.0 by Zeggor H Inn Market Street Wilmington NC
Although the hotel is under a major renovation, most of the rooms have already been upgraded very nicely. The lobby is still under construction but you can tell that it is almost compete and going to be first class.
You need to add a dvd player to the rooms like most H Inn properties and in the shower the ceiling needs to be raised. The droop ceiling has ample space to allow for this. The shower head is too low for a 6 foot man.
March 11, 2014
Rated 5.0 out of 5.0 by Jimmyjamz06 Excellent Sleep
Truly one of the most comfortable bed and pillow combination I have experienced. I travel most every week and have never felt more rested as I did this week. Only negative was the renovations being done but really was not a problem. Hotel served free food and drinks mornings and evenings to accommodate everyone.
March 7, 2014
Rated 3.0 out of 5.0 by Sispm Remodel
Very disappointed that there was a remodel underway. There was no notice when I was booking the room. We should have been notified of this project going on at the property.
February 28, 2014
Rated 4.0 out of 5.0 by travel jo Great service.
Complementary breakfast and light dinner/wine made the construction in the lobby bearable.
February 27, 2014
Rated 4.0 out of 5.0 by Business Traveler TW newly remodeled rooms
guest rooms are newly remodeled, very nice, clean and comfortable. There is still renovations on the property, so finding the entrance is complicated and there is no real lobby, but still a nice option once inside the hotel. Room quality is exceptional, which is all that really matters to me at the end of the day.
February 26, 2014
Rated 3.0 out of 5.0 by Deejay1220 Construction on site
I wish i was aware of the construction.
I booked in this hotel because of the indoor pool and i felt the ceiling / blue tarp over the pool was not enough to keep the pool clean enough. Therefore, i did not allow my children to swim and that was disappointing.
The staff was outstanding!
February 24, 2014
Rated 5.0 out of 5.0 by HVAC4U Wonderful Wilmington
Staying in Wilmington on business and chose the Holiday Inn Market Street due to location being central to my needs for this trip. While under renovation the staff was more than excellent in meeting my needs and the construction was not any inconvenience at all. The staff has made great strides to offer normal service and amenities and they succeeded! For IHG members, my status was recognized and an upgraded room ready upon arrival, no having to request!
I will be staying here again when in this area and look forward to enjoying the renovation when completed.
February 23, 2014
Rated 5.0 out of 5.0 by Dazzeoff Room we're very clean. Had a good night sleep and the bed were great
Always enjoyed staying at this Holiday inn. The employee were very nice and helpful. The motel in under remodel and going to be great when finished. I will alway stay here when I come to Wilmington.
February 14, 2014
Rated 5.0 out of 5.0 by Ripper2003 Robert - the manager
I have been traveling to Wilmington for business for over a decade. Robert was a night shift clerk at one time, and since that is when I usually arrived - I got to know him. He has always been cordial, helpful - and a true asset to your brand. However, about 3 years ago, the hotel seemed to lose it's desire to accommodate the customer. For lack of a professional word - things just started going downhill. I actually started staying on College, and even at other chains. However, my wife travels with me sometimes and she likes the convienience of the restaurant, so I continued to stay at Market Street when she was with me. I noticed that things have greatly improved, and realized that something was much different. A few visits ago, I learned that Robert was the manager now. No wonder things have gotten better. I am a salesman, and know that sometimes customers are lost before management ever realizes that employees aren't putting their best foot forward. I can assure you that you have made the right choice. I know you will see everything improve - as it already has.
February 9, 2014
Rated 5.0 out of 5.0 by mom1962 Comfortable bed, great service and beautiful experience!
Even though they are currently undergoing renovations, they go out of their way to make sure you are comfortable and all amenities are easily accessible. Wonderful welcome from staff the entire stay.
February 9, 2014
Rated 5.0 out of 5.0 by Tee79 Great Service
This was the second time that we visited the area and stayed at this location. Even with the renovations going on our stay was very pleasant. I wouldn't stay at any other location in the area.
February 5, 2014
Rated 5.0 out of 5.0 by Tee79 Great Staff and service.
This was our first time visiting Wilmington and we had a great time. The staff at this location were very nice and welcoming. Our room was very comfortable and I was able to relax during our stay. I will be back at this location very soon!
January 18, 2014
Rated 5.0 out of 5.0 by Gates20 Staff and service
The hotel was great, we've stayed there before. What impressed us the most this stay was the very knowledgeable staff and the service they provided. On several occasions we needed help locating attractions or other areas and they always took extra time to make sure we got to where we needed to go. We would like to highlight Brittany who on serveral occassions went out of her way to be helpful. The cleaning staff was also excellent. We stayed there several days and some mornings we selp in and didn't vacate the room until later in the day. No matter when we left when we came back the room was always spotless. I am a platinum guest and we were upgraded immediately at check in without having to ask. Whenever we visit Wilmington we will always stay at this hotel.
January 3, 2014
Rated 5.0 out of 5.0 by kitkat56 warm welcome
was visiting son in Wilmington and instead of staying at his place decided to get a room at Holiday Inn. best decision I made. Made reservation while heading to Wilmington which is a 4.5 hour drive from where I live. when I arrived I was greeted with a big smile and a card for a free drink at there bar in restaurant which I needed after a long drive. Also in lobby was coffee which was very fresh, all types of creamers and sugars and very good cookies. room was clean smelled nice 4 pillows on bed to choose from. bathroom was clean, good water pressure in shower and didn't have to wait for ever to get hot water. The bed was so comfortable I never woke up once thru the night. The room had a fridge, microwave coffee maker and plenty of coffee to have a cup that night and 2 cups in morning plus 2 tea bags. I will stay here again and will recommend it to any one going to Wilmington. No trouble finding a good parking space near front entrance.
January 1, 2014
Rated 5.0 out of 5.0 by Jimbo06 Great nights sleep
Excellent hotel experience. Staff very curtious. One of the most comfortable beds I have slept in. Highly recommend.
December 28, 2013
Rated 4.0 out of 5.0 by SeaFun Summer Visit
We visited Wilmington to attend a conference and also experience the summer in the city and at the beach. It was a very pleasant stay.
The hotel is comfortable and the staff was friendly and very helpful. This hotel is conveniently located in the center of the city, and everything is easy to get to.
The ocean water temp was comfortable, although the waves were on the high side, which made swimming more of a challenge. There were other people surfing in the area. It was hot on the beach, but still enjoyable.
We found plenty of good to excellent restaurants to eat at. There are lots of places to visit around the Wilmington area, more than we could do for our short stay.
December 17, 2013
Rated 5.0 out of 5.0 by nateee good stay
the place was clean neat and the staff was good. I will definitely return to this location the next time I am visiting town
December 16, 2013
Rated 5.0 out of 5.0 by Boo4 Grandkids loved it.
The kids had a great time especially when they got to pool area it was very clean and we were surprised it was opened. Stayed one night but at least we enjoyed it. I would recommend this Hotel to family and friends.
Thank you Peggy
December 12, 2013
Rated 5.0 out of 5.0 by Chchgirl Excellent stay and great bartender!
We had a great stay at the Holiday Inn WIlmington!
We had an upgrade to a very spacious room, complete with a full kitchenette/fridge etc.
Room was clean and tidy.
Free breakfast (platinum members, not sure if this was only for platinum or for all IHG members) much appreciated!
Had several drinks in the hotel bar - the bartender was fantastic! He introduced to the classic "old-fashioned" whiskey based drink & we loved it! Had a great time chatting with him about where he used to live (NYC) where he lives now (Wilminton of course!), and where we come from (New Zealand).
December 9, 2013
Rated 5.0 out of 5.0 by CHill3 My stay
My family enjoyed our stay. The staff was friendly and kind. When I do return to Wilmington I will make sure that I consider staying with you again.
December 4, 2013
Rated 5.0 out of 5.0 by Sossy Good experience
We had a real good experience at the Holiday Inn on Market Street, Wilmington, NC. The bed was a little harder than what we are used to, but was still comfortable. Our room was clean and the staff was great. We will definitely use your Hotel again if we are down your way and will recommend you to our friends and family. Thank you for giving us a good weekend.
December 4, 2013
Rated 5.0 out of 5.0 by Myle Excellent!
Great location and very friendly staff. Would stay there again and have recommended it to friends. Minutes from downtown and the beach. Lots of restaurants in the area.
December 2, 2013
Rated 5.0 out of 5.0 by 0frequent0travels0 Great customer service. A completely enjoyable facility.
Recent renovations have added to the appeal of this location. Rooms are spacious and clean. Service throughout the facility is excellent. Thank you to all the staff!
December 2, 2013
Rated 5.0 out of 5.0 by mscooper1 great service
I have been staying at this hotel since 2007, the service has always been great and the staff remembers me and treats me like family, quite often upgraded with no problems, the General manager Robert has been there since I started staying there and always makes sure I am taken care of. I will continue to stay here whenever I am in the Wilmington area
November 27, 2013
Rated 5.0 out of 5.0 by TravelAllTheTime987654321 Always Great
I stay here every time I am in town. The staff is great and the location can't be beat.
November 26, 2013