Rated 4.3 out of 5 by 191
Rated 5.0 out of 5.0 by Grousey12 Well managed and professional staff
I've stayed in hotels around the world, including stays in NYC, Sorrento, Rome, Amsterdam, and Paris.
Regardless of the price you pay for a "room" you expect at least cleanliness, and professionalism. For the economical value, this particular hotel is in line with the nicest hotels I've ever stayed in. Keep in mind, I am not trying to be snooty, but rather I am using my experiences to come to this conclusion.
It all starts with the reservations I made directly with this hotels desk; rather than corporate "800" services. Your lobby staff is always friendly in getting a room secured for me, even offering me a fantastic BBQ dinner choice one evening #thank you!#. On another evening we had a problem with our television. I called the front desk, who in turn apologized, then got a staff member from engineering/maintenance to come to my room. He arrived in three minutes. He too apologized, and fixed the glitch quickly. What are you feeding these staffers? They are awesome.
I've often run into housekeeping employees in the hallways, always dressed professionally, and always very polite.
But for me, your prize employees include your breakfast buffet staffers. That room is fully stocked, very clean, and they are so very kind and polite. "I like breakfast."
Your staff is a direct reflection of your management, at ALL levels.
Your crew compares with the big boys. Since my daughter is a student nearby UNCW, you'll be seeing me often, and I will recommend you to all who will listen.
Thank you all. Call me anytime. I'm in your system!
September 3, 2014
Rated 5.0 out of 5.0 by susanmarie Wonderful Staff
The staff was wonderful and went above and beyond. They even provided us with a map of Wilmington with directions to the beach. The bed was a bit too hard, but other then that a great place to stay.
September 3, 2014
Rated 5.0 out of 5.0 by Family727 Excellent services, thank you
Everything was great, price, room services and breakfast
September 1, 2014