Rated 4.3 out of 5 by 176
Rated 4.0 out of 5.0 by Lenton Many good features.
This hotel is not quite as good as most HI Express. There were a few minor glitches, some of which were fixed on the spot.
The new larger pillows are great. The mattress is to 'fluffy' for our taste, but maybe others like it. The hotel is very clean and seems fresh. The breakfast room is lovely, clean, has excellent and tasty choice, and that staff was extremely cordial. Good location for access to major roadways. No hotel handbook so we had difficulty finding a nearby restaurant. Lots of shopping nearby.
August 9, 2014
Rated 5.0 out of 5.0 by appreciate-courtesy Friendly, Helpful Staff
I really enjoyed my stay at this hotel in Wilmington and ended up extending my stay twice! The room was comfortable and clean and the staff really went the extra mile to be helpful.
I almost never fill out review forms, but I was really impressed by the professionalism of the front desk staff and housekeeping staff.
August 8, 2014
Rated 3.0 out of 5.0 by Faye39 Worst sofa bed ever...but best cinnamon rolls
When checking in, I was not greeted as an IHG rewards member and finally asked if my number was on my reservation. I was told it was.
My first stay in an Imperial Suite in this hotel 4 years ago had me raving about the best sofa bed I'd ever slept on. The new sofa beds have terrible, poor quality mattresses. And where was the mattress pad? Per the front desk staff, no longer available so the only thing between me and the mattress was a sheet. How sanitary is that! Also, no choice of pillows, merely one lumpy one with a "soft" pillowcase. My daughter and I both complained that we nearly fell while taking our showers but nothing was done to correct it. The second day, we used towels on the tub bottom as a makeshift tub mat. On a positive note, the freshly baked cookies were a welcome treat after checking in, especially with my young grandson. The continental breakfast was good; the cinnamon rolls were the absolute best! The breakfast room staff was exceptionally helpful.
August 7, 2014