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  • 1 888 HOLIDAY
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Rated 4.3 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Enjoyable Evening When I arrived at the Holiday Inn Express The staff treated me with respect and who wouldn't enjoy that. I was sure that I was not going to like my stay, because I have Had quite a few bad experiences with some hotels and Motels. This one was nice. My stay was a good one. I would recommend my stay to others at the Wilson I-95. March 28, 2015
Rated 5.0 out of 5.0 by breakfast Great variety to suit any traveler. Close proximity to US95 and short distance to downtown Wilson. March 16, 2015
Rated 5.0 out of 5.0 by great service This is one of the best hotels in the area I visited so far and I plan on returning there March 10, 2015
Rated 1.0 out of 5.0 by Don't Stay at this hotel not like other Holiday Express No hot water. Hotel is old. Management does not care about customers and won't return calls. March 10, 2015
Rated 5.0 out of 5.0 by business in Wilson Overall nice place, rooms were decent. Breakfast was average. Parking spaces are tight, not a lot of room between cars. Only issue was disrespectful guests that cannot park to begin with or ones that completely block the doorway while they go get there luggage or Sit down for breakfast. February 23, 2015
Rated 5.0 out of 5.0 by comfortable everything was up to my standards; enjoyed our stay February 22, 2015
Rated 5.0 out of 5.0 by Romantic Escape Getaway We have been coming here for about three to four years now. We always come on Valentines Weekend if possible.We always get the same package. We were able to get late checkout for this package. This a clean, quiet hotel and the staff is always wonderful especially the front desk Manger Mrs. Phyllis. One our friends stayed there this time also and got the same package and they said they would be back and they enjoyed also. February 17, 2015
Rated 1.0 out of 5.0 by With a staff this bad, who cares about the room? I arrived without a reservation and asked the front desk attendant how much a room would be, his response? x number of dollars. I then asked if the hotel had a government discount. His response was yes--and quoted me the same amount as a regular room. After I pointed out that that in fact meant they didn't have a discount, another person (she didn't look at or acknowledge me at all) instructed him to put it in at a slight discount (the man helping me did not seem to know what he was doing at all, she had to take him through everything step by step, to include fixing the fact that he tried to book me in a room that was already occupied). The room was unremarkable but seemed clean. Everything else about the stay was fine---until check out. I came downstairs prior to breakfast to find the front desk person sitting in the dining area with his feet up on a chair, watching TV and chewing on a coffee stir stick. The night before, I signed up for a IHG reward card and wanted my stay put on the card and also wanted to make sure I was checked out and good to go (I always like to check even if they say they have auto check out) It was clear I had interrupted his morning and that he could care less. He refused to look at my bill so he could input my points or really anything else and instead took my name and said he would "look into it later" (the stir stick he was chewing on was hanging out of his mouth the WHOLE TIME he talked to me). Sure enough, I did not receive the points. When I called to complain, the manager could be heard laughing on the phone at me and claimed I never stayed there and swore it had to be the 'other Holiday Inn in Wilson'. I called there, the difference in service/caring was AMAZING and no, sadly that was not where I stayed. She gave me the customer service number to call to get my points. Turns out the front desk guy really didn't know what he was doing...they couldn't find my account because he put me in the system under my MIDDLE NAME (no one seems to know why) and incorrect billing address. Between the poorly trained front desk person in check in, the rude front desk on check out and the uncaring manager, if I have to stay in Wilson again it will not be at this property. February 16, 2015
  • 2015-03-30T11:12:02.913-05:00
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