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Rated 4.3 out of 5 by 58 reviewers.
Rated 4.0 out of 5.0 by Good customer service Small problem with room that results in a free upgrade. July 3, 2014
Rated 5.0 out of 5.0 LOVE LOVE LOVE IT!!! Simply AWESOME!!! Staff is on point and ready to serve... My whole family will be returning!!! LOVE LOVE LOVE it! July 3, 2014
Rated 5.0 out of 5.0 by Outsatanding Staff Shelby and her staff are hard working and dedicated to providing the best service possible July 1, 2014
Rated 1.0 out of 5.0 by Bad - Smoke Alarm went off at 3AM Smoke alarm began beeping at 3AM. I called the front desk but no response. Pipes below the sink leaked. I had to put down a towel. No soy milk at breakfast. No sympathy from the staff. June 30, 2014
Rated 5.0 out of 5.0 by UPGrade The bed were much improved since my last visit, and the pillows were outstanding. For once we did not require 6 pillows. The bed was so much better. Overall the room was much improve from our last stay. Stop in on our way from SC. Enjoyed. June 30, 2014
Rated 2.0 out of 5.0 by questionable service We checked into the hotel not to receive a key that would open the door. The desk made 9 keys, then had to let us into the room, We were then captive, due to the fact we couldn't get back in without contacting the desk. Yes the room was clean and comfortable. Breakfast is included. The staff didn't keep up on the needs of the dinning room. When I approached them one woman was upset about being asked for product. Another woman came to help who was pleasant. I have stayed in other Holiday Inn Express hotels and had better experiences. June 24, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Very Clean Hotel This hotel was very, very clean. The hotel staff was awesome and friendly and provide great customer service. Our room was cleaned every day within a short time frame while we were eating breakfast, which was nice to walk back into a clean room. Our cleaning staff was very observant to notice when we left so they could clean while we were gone. I was very impressed with that. The breakfast was very good, and had a good variety. They had cold drinks and appetizers every night around 6pm, which was a great way to relax when coming in from work. The exercise room was good, had clean towels and big screen TV. Overall, our experience was wonderful and I would recommend that if you want great customer service and a clean hotel, that this is the hotel you need to stay at. June 23, 2014
Rated 5.0 out of 5.0 by Great Value and Service The Holiday Inn Express in Wilson, NC was a great value for the money. It offered friendly staff; convenience to restaurants and shopping; was clean and comfortable; and was tastefully décorated. An overall very pleasant stay! June 18, 2014
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