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Rated 4.3 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Awesome! Great hotel - clean, friendly service and wonderful breakfast. Front Desk clerk, Reggie was awesome, very friendly and helpful. The breakfast had two meats- bacon and sausage, real eggs, biscuits, wonderful hot cinnamon rolls and staff kept the food coming. The hotel is worth the drive off of I-95. July 29, 2014
Rated 4.0 out of 5.0 by Front Desk Staff very helpful Some confusion regarding reservations....had to stay at another Holiday Inn for one night but staff were helpful in finding accommodations. Upon returning to this hotel for my next two reserved nights, I had to wait from 3 PM till 6 PM for the room to be serviced. The next day no room service at all. The hotel is having trouble keeping experienced housekeepers. The front desk staff saved the day by going out of their way to recompense the two problems. All said I would certainly recommend this hotel. The staff that served the breakfast buffet did an outstanding job feeding a very hungry Little League baseball team for several days. July 18, 2014
Rated 4.0 out of 5.0 by Staff was attentive and accomadating Staff did a good job in getting us into our rooms as soon as they could. Staff was very accommodating, my niece had an event there and required additional tables etc. Staff was very friendly and made certain that we had everything that we needed for the event. I would return to this hotel. July 9, 2014
Rated 4.0 out of 5.0 by Good customer service Small problem with room that results in a free upgrade. July 3, 2014
Rated 5.0 out of 5.0 LOVE LOVE LOVE IT!!! Simply AWESOME!!! Staff is on point and ready to serve... My whole family will be returning!!! LOVE LOVE LOVE it! July 3, 2014
Rated 5.0 out of 5.0 by Outsatanding Staff Shelby and her staff are hard working and dedicated to providing the best service possible July 1, 2014
Rated 1.0 out of 5.0 by Bad - Smoke Alarm went off at 3AM Smoke alarm began beeping at 3AM. I called the front desk but no response. Pipes below the sink leaked. I had to put down a towel. No soy milk at breakfast. No sympathy from the staff. June 30, 2014
Rated 5.0 out of 5.0 by UPGrade The bed were much improved since my last visit, and the pillows were outstanding. For once we did not require 6 pillows. The bed was so much better. Overall the room was much improve from our last stay. Stop in on our way from SC. Enjoyed. June 30, 2014
Rated 2.0 out of 5.0 by questionable service We checked into the hotel not to receive a key that would open the door. The desk made 9 keys, then had to let us into the room, We were then captive, due to the fact we couldn't get back in without contacting the desk. Yes the room was clean and comfortable. Breakfast is included. The staff didn't keep up on the needs of the dinning room. When I approached them one woman was upset about being asked for product. Another woman came to help who was pleasant. I have stayed in other Holiday Inn Express hotels and had better experiences. June 24, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Very Clean Hotel This hotel was very, very clean. The hotel staff was awesome and friendly and provide great customer service. Our room was cleaned every day within a short time frame while we were eating breakfast, which was nice to walk back into a clean room. Our cleaning staff was very observant to notice when we left so they could clean while we were gone. I was very impressed with that. The breakfast was very good, and had a good variety. They had cold drinks and appetizers every night around 6pm, which was a great way to relax when coming in from work. The exercise room was good, had clean towels and big screen TV. Overall, our experience was wonderful and I would recommend that if you want great customer service and a clean hotel, that this is the hotel you need to stay at. June 23, 2014
Rated 5.0 out of 5.0 by Great Value and Service The Holiday Inn Express in Wilson, NC was a great value for the money. It offered friendly staff; convenience to restaurants and shopping; was clean and comfortable; and was tastefully décorated. An overall very pleasant stay! June 18, 2014
Rated 5.0 out of 5.0 by Wilson Keep up the good work, when I am back in the area I will defiantly return to this property. June 9, 2014
Rated 5.0 out of 5.0 by Real Estate Guru and meeting room A most pleasant experience. Especially pleased with Tammy and Benita who went above and beyond to make sure my meeting room was properly set up. Thanks so much. May 11, 2014
Rated 5.0 out of 5.0 by Great Stay I was very pleased with this Holiday Inn Express they exceeded my expectations and when the area again I will make it point to return to this Holiday Inn Express. April 28, 2014
Rated 5.0 out of 5.0 by Very comfy and relaxing -when you are tired Great!- just what we needed when traveling comfort and a good night rest we always stay at a Holiday Inn April 8, 2014
Rated 3.0 out of 5.0 by Woke up Was woke up at 5 am by trash truck also tried to dry my hair and hair dryer not working. Usually nice but this time was terrible. March 31, 2014
Rated 2.0 out of 5.0 by okay in an emergency I've stayed here before and remembered it as a pleasant experience. However, this time, I was unable to get very much sleep. The walls were paper thin and apparently a family with young children were staying next door. The children were probably not any noisier than normal, but they could be heard through the walls...made for a very rough night before a 10 drive to Florida in the a.m. I ended up delaying my trip home to Florida, and went to visit my children in MD. I came back through Wilson. I attempted to get a room again ( I was willing to give them another try#, but was informed the rate had gone up $10, and the desk clerk would not budge - in spite of my recent stay and rewards status. I ended up staying at a different hotel in Wilson #for the same price as my original stay at HIE). The quality was much better - great breakfast buffet, hot cookies on arrival, and a snack bag on departure. Best of all... I actually slept!!! March 18, 2014
Rated 5.0 out of 5.0 Great all around place. Ladies and gentlemen. After a long day of pro wrestling I love to be pampered. I get just that @ HIE. Walk in to be greeted with a lovely smile by Carol, the asst. GM. The fastest check in ever. We skipped the pool, wasn't ready for the Polar Plunge. Too tired for the indoor fitness. The triple sheeted beds just made me feel like I was at home. The hot express buffet is a great start in the morning. Hot chocolate to go! I love this chain and you will too. Ms. Bryant knows how to treat her guest. You should visit them in Wilson and Hope Mills NC — with Shelby Dean Bryant at Holiday Inn Express. February 26, 2014
Rated 3.0 out of 5.0 by too much noise In the morning the staff were very noisy trying to get a early start by cleaning the rooms I guess of people who checked out early. Of course that makes it uncomfortable for people like myself who check out late. So vacuum cleaners, walkie talkies, and the staff conversations was all I heard in the morning before 10 a.m. The bed was comfortable, but it wasn't completely made when I pulled the covers back. The suite was small as was the lobby when I first walked in. February 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn Wilson - Snow storm This property is very clean and very well taken care of. I was stuck at the hotel due to the snow last week and the staff was very accommodating during a stressful time. Everyone was so friendly and courteous it made me feel more at ease. I know this area does not get snow frequently, I think they could have done a much better job of making it safer in the parking area. The drive was slick and so was the entrance to the hotel. I also had an incident of other guests smoking in the stairwell - I did report it, but it didn't seem that the staff was aware - they handled it. Overall the property was well maintained and the staff was very professional and friendly. February 3, 2014
Rated 3.0 out of 5.0 by Not worth the money to stay there I was given 1 price on the phone then when I got there was told it was a higher price. The front desk person after some discussion deciced to honor the price given over the phone, but acted like it was some favor she was doing me. The hotel was noisy in the halls and it disrupted my sleep. February 2, 2014
Rated 5.0 out of 5.0 by Very nice stay. Very friendly and polite staff; comfortable, clean rooms; and nice breakfast with fair amount of choices. A place I would definately recommend and stay again. January 6, 2014
Rated 5.0 out of 5.0 by Comfortable room and quiet Overall this was a good stay and all except one staff member was gracious and accommodating. The woman checking us in was efficient to the point of being gruff. She gave the impression that we'd interrupted something that she was in a hurry to return to. Even though the breakfast was good the overall quality was a bit below other Holiday Inn Express experiences. Ran out of bacon. The room was clean, quiet, comfortable - overall very nice. On our next visit to Wilson we'll choose to stay here again. January 2, 2014
Rated 5.0 out of 5.0 by Great for Business Stays I have been here for a year now and they service is great. They can cater to how you stay and can be flexible with rate. Happy hour dinner and beverage is a great perk also. Helps to wrap up a long day! November 20, 2013
Rated 5.0 out of 5.0 by Staff is always very polite and professional. Bed very comfortable Got a very good nights sleep and a very good breakfast in the morning. also enjoyed the whirlpool bath tub. November 19, 2013
Rated 5.0 out of 5.0 by This is a "must stay" property! A wonderful experience. Reggie checked us in and was fantastic! I've never felt more at home as I felt at this Wilson-Downtown location! Reggie is a true asset to your operations!!! November 13, 2013
Rated 5.0 out of 5.0 by highly recommend Very friendly staff that make you feel welcome and appreciate you staying with them! Nice comfortable beds and clean rooms! October 28, 2013
Rated 5.0 out of 5.0 by Little known gem Off the beaten path and very quiet. Special thanks to Tammy and Norma for their attention to customer service satisfaction. Both ladies have award winning smiles and go above and beyond their "required" duties. I love people who can think outside the box! Though the room was very comfortable the microwave could use some attention. It was clean, but the front panel was detached from the unit. Breakfast bar was fresh and fully stocked. We stayed on the way up north and on the way back south. Actual check out was 10/22, not 10/23 October 26, 2013
Rated 4.0 out of 5.0 by Room n staff Room was clean and staff was very nice and helpful October 24, 2013
Rated 4.0 out of 5.0 by Okay for a one night stay We were in the area for a modified race at Southern National Motorsports Park. We selected this facility because it was closer to the track. It was very clean, which is extremely important. The bed was comfortable and for the most part, it was quite. We would recommend this hotel. October 9, 2013
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