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Rated 4.3 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service and Very Clean Hotel This hotel was very, very clean. The hotel staff was awesome and friendly and provide great customer service. Our room was cleaned every day within a short time frame while we were eating breakfast, which was nice to walk back into a clean room. Our cleaning staff was very observant to notice when we left so they could clean while we were gone. I was very impressed with that. The breakfast was very good, and had a good variety. They had cold drinks and appetizers every night around 6pm, which was a great way to relax when coming in from work. The exercise room was good, had clean towels and big screen TV. Overall, our experience was wonderful and I would recommend that if you want great customer service and a clean hotel, that this is the hotel you need to stay at. June 23, 2014
Rated 5.0 out of 5.0 by Great Value and Service The Holiday Inn Express in Wilson, NC was a great value for the money. It offered friendly staff; convenience to restaurants and shopping; was clean and comfortable; and was tastefully décorated. An overall very pleasant stay! June 18, 2014
Rated 5.0 out of 5.0 by Wilson Keep up the good work, when I am back in the area I will defiantly return to this property. June 9, 2014
Rated 5.0 out of 5.0 by Real Estate Guru and meeting room A most pleasant experience. Especially pleased with Tammy and Benita who went above and beyond to make sure my meeting room was properly set up. Thanks so much. May 11, 2014
Rated 5.0 out of 5.0 by Great Stay I was very pleased with this Holiday Inn Express they exceeded my expectations and when the area again I will make it point to return to this Holiday Inn Express. April 28, 2014
Rated 5.0 out of 5.0 by Very comfy and relaxing -when you are tired Great!- just what we needed when traveling comfort and a good night rest we always stay at a Holiday Inn April 8, 2014
Rated 3.0 out of 5.0 by Woke up Was woke up at 5 am by trash truck also tried to dry my hair and hair dryer not working. Usually nice but this time was terrible. March 31, 2014
Rated 2.0 out of 5.0 by okay in an emergency I've stayed here before and remembered it as a pleasant experience. However, this time, I was unable to get very much sleep. The walls were paper thin and apparently a family with young children were staying next door. The children were probably not any noisier than normal, but they could be heard through the walls...made for a very rough night before a 10 drive to Florida in the a.m. I ended up delaying my trip home to Florida, and went to visit my children in MD. I came back through Wilson. I attempted to get a room again ( I was willing to give them another try#, but was informed the rate had gone up $10, and the desk clerk would not budge - in spite of my recent stay and rewards status. I ended up staying at a different hotel in Wilson #for the same price as my original stay at HIE). The quality was much better - great breakfast buffet, hot cookies on arrival, and a snack bag on departure. Best of all... I actually slept!!! March 18, 2014
Rated 5.0 out of 5.0 Great all around place. Ladies and gentlemen. After a long day of pro wrestling I love to be pampered. I get just that @ HIE. Walk in to be greeted with a lovely smile by Carol, the asst. GM. The fastest check in ever. We skipped the pool, wasn't ready for the Polar Plunge. Too tired for the indoor fitness. The triple sheeted beds just made me feel like I was at home. The hot express buffet is a great start in the morning. Hot chocolate to go! I love this chain and you will too. Ms. Bryant knows how to treat her guest. You should visit them in Wilson and Hope Mills NC — with Shelby Dean Bryant at Holiday Inn Express. February 26, 2014
Rated 3.0 out of 5.0 by too much noise In the morning the staff were very noisy trying to get a early start by cleaning the rooms I guess of people who checked out early. Of course that makes it uncomfortable for people like myself who check out late. So vacuum cleaners, walkie talkies, and the staff conversations was all I heard in the morning before 10 a.m. The bed was comfortable, but it wasn't completely made when I pulled the covers back. The suite was small as was the lobby when I first walked in. February 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn Wilson - Snow storm This property is very clean and very well taken care of. I was stuck at the hotel due to the snow last week and the staff was very accommodating during a stressful time. Everyone was so friendly and courteous it made me feel more at ease. I know this area does not get snow frequently, I think they could have done a much better job of making it safer in the parking area. The drive was slick and so was the entrance to the hotel. I also had an incident of other guests smoking in the stairwell - I did report it, but it didn't seem that the staff was aware - they handled it. Overall the property was well maintained and the staff was very professional and friendly. February 3, 2014
Rated 3.0 out of 5.0 by Not worth the money to stay there I was given 1 price on the phone then when I got there was told it was a higher price. The front desk person after some discussion deciced to honor the price given over the phone, but acted like it was some favor she was doing me. The hotel was noisy in the halls and it disrupted my sleep. February 2, 2014
Rated 5.0 out of 5.0 by Very nice stay. Very friendly and polite staff; comfortable, clean rooms; and nice breakfast with fair amount of choices. A place I would definately recommend and stay again. January 6, 2014
Rated 5.0 out of 5.0 by Comfortable room and quiet Overall this was a good stay and all except one staff member was gracious and accommodating. The woman checking us in was efficient to the point of being gruff. She gave the impression that we'd interrupted something that she was in a hurry to return to. Even though the breakfast was good the overall quality was a bit below other Holiday Inn Express experiences. Ran out of bacon. The room was clean, quiet, comfortable - overall very nice. On our next visit to Wilson we'll choose to stay here again. January 2, 2014
Rated 5.0 out of 5.0 by Great for Business Stays I have been here for a year now and they service is great. They can cater to how you stay and can be flexible with rate. Happy hour dinner and beverage is a great perk also. Helps to wrap up a long day! November 20, 2013
Rated 5.0 out of 5.0 by Staff is always very polite and professional. Bed very comfortable Got a very good nights sleep and a very good breakfast in the morning. also enjoyed the whirlpool bath tub. November 19, 2013
Rated 5.0 out of 5.0 by This is a "must stay" property! A wonderful experience. Reggie checked us in and was fantastic! I've never felt more at home as I felt at this Wilson-Downtown location! Reggie is a true asset to your operations!!! November 13, 2013
Rated 5.0 out of 5.0 by highly recommend Very friendly staff that make you feel welcome and appreciate you staying with them! Nice comfortable beds and clean rooms! October 28, 2013
Rated 5.0 out of 5.0 by Little known gem Off the beaten path and very quiet. Special thanks to Tammy and Norma for their attention to customer service satisfaction. Both ladies have award winning smiles and go above and beyond their "required" duties. I love people who can think outside the box! Though the room was very comfortable the microwave could use some attention. It was clean, but the front panel was detached from the unit. Breakfast bar was fresh and fully stocked. We stayed on the way up north and on the way back south. Actual check out was 10/22, not 10/23 October 26, 2013
Rated 4.0 out of 5.0 by Room n staff Room was clean and staff was very nice and helpful October 24, 2013
Rated 4.0 out of 5.0 by Okay for a one night stay We were in the area for a modified race at Southern National Motorsports Park. We selected this facility because it was closer to the track. It was very clean, which is extremely important. The bed was comfortable and for the most part, it was quite. We would recommend this hotel. October 9, 2013
Rated 5.0 out of 5.0 by A very good place to stay My stay at this hotel has made me want to change my preferred hotel group. The staff and management were very very friendly and willing to help with anything I needed. I plan to stay again in the near future, October 7, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable room Greeted by staff in a professional and friendly manner. Rooms very comfortable and breakfast was great! October 7, 2013
Rated 5.0 out of 5.0 by Friendly front desk Front desk was local and very knowledgeable of the area. Very contentious staff with positive attitude. Hotel is spotless, rooms are cozy and quiet. Thanks to the Front Desk for helping us find the best BBQ ever. September 29, 2013
Rated 5.0 out of 5.0 by Pleased Beautiful hotel. Great service. Made you feel welcomed. Highly Recommend!!! September 26, 2013
Rated 5.0 out of 5.0 by Great Value. Will stay again. 09/20/2013 - Enjoyed our stay at this hotel. Room was clean and comfortable. Front desk staff very helpful. Super Breakfast. Will stay here again if in the area. September 24, 2013
Rated 5.0 out of 5.0 by This hotel always works to meet my special requests! I grew up in the neighboring county. When I visit relatives and friends still living in Wilson, Greene and Pitt Counties, I always stay at this facility. In addition, I recruit teachers for some NC School districts and when in the area, I also stay in this hotel. This hotel had been very supportive of my individual requests and special needs! The week night hospitility events are a very nice touch!!! Thanks HIE staff!!! September 21, 2013
Rated 5.0 out of 5.0 by Home away from home My family and I have been staying at this hotel the last 7 years. The first 4 years was while our grandson was attending Barton College in the Wilson area. We find this hotel to be both comfortable and clean a step above the rest. The front desk employees attend to your every need in a prompt manner. We always make it a point to stop over when we drive to Florida or return back to Barton College. September 4, 2013
Rated 5.0 out of 5.0 by Hotel This hotel is amazing. The staff is nice and very friendly. Fast service. The room was very clean not a spot anywhere. The bed was very comfortable. I just love my whole stay there. My favorite hotel in Wilson. My every visit to Wilson I stay there. I will be back in November and I know what I have to look forward to. August 28, 2013
Rated 4.0 out of 5.0 by Miss We were in town visiting family members in Wilson, N.C. We stayed at this hotel and enjoyed our stay. The staff was friendly, room was clean and the bed was very comfortable. Breakfast could've been better, however the biscuits and coffee tasted good. I would definitely return to this hotel and recommend to others. August 23, 2013
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