Rated 3.0 out of 5 by 30
Rated 5.0 out of 5.0 by AG72 A regular stopping point
My wife and I stay at Winchester HIE on a regular basis when we travel through the area. It's about a five hour drive from our home and a great midway stopover. The rooms are clean, staff is friendly and helpful, and the breakfast is ready on time and filling.
September 4, 2013
Rated 3.0 out of 5.0 by BJKdulcimer Don't expect great service. Average is what we got.
Being Platinum Elite we expected more. Breakfast was just so/so with weak coffee and under done sausage patties, eggs were horrid. Very little variety.
Beds were comfy, room clean, altho very dark with little lighting. Did not like the lack of lighting for sure, had to read by the window for the daylight. Unacceptable.
Received no recognition for being a Platinum Elite member at all.
September 2, 2013
Rated 2.0 out of 5.0 by Hammy64 Facility Review
We have stayed in other Holiday Inn Express hotels across the country within the last few years and found that this facility in Winchester does not compare in quality. It looked rundown and outdated. Neighboring room residents were easily heard inside our room which made it hard to sleep. We had to ask to move to another room in the middle of the night. The desk clerk was very accommodating.
August 26, 2013
Rated 3.0 out of 5.0 by MTReev Disappointed
We travel a lot and often stay at a HIE. This obviously was an older hotel adapted to a HIE. The lighting in the room was sparse and dim. Someone had done a messy caulking job in the bathroom, a floor tile was loose, and there was mildew and rust in the tub area. We should've paid just a little more and gone down the road to a motel we knew would've been up to standards.
August 18, 2013
Rated 5.0 out of 5.0 by jmhornz71 Nice stay
The staff was very friendly and professional. The rate for the room ws very comfortable. We enjoyed the breakfast in the morning
August 18, 2013
Rated 3.0 out of 5.0 by Skipper69 Comfortable
The building and eooms has had new carpet recently , rooms are clean, needs more attention to the grass and landscaping!
August 12, 2013
Rated 3.0 out of 5.0 by Guypaul Pleasant stay
Friendly staff and comfortable room. Can't beat the cinnamon rolls.
August 5, 2013
Rated 4.0 out of 5.0 by dahrensflo Friendly Staff
One of the best things upon arriving at any Holiday Inn Express is the little welcome pkg. at the desk. This year my husband and I were traveling with our granddaughters and on our destination trip (different location), I had to hide the bag so there was no arguing over the meager snack offered. On our return trip we stopped at the Winchester location and the clerk gave me four little bags to welcome us. In addition, there were little coupons from local merchants. It meant a lot after a long day's drive to have a snack and water available...without trying to figure how to share one water bottle and a little snack bar or cookie four ways! Thank you for your generosity!
August 3, 2013
Rated 2.0 out of 5.0 by ToddnGA Strike up the band
1.The AC in my room turned on and off loudly, waking me up throughout the night - like a small beat of a tympanic drum every time, on repeat.
2. I got thirsty during the night when it made me realize i was not offered water or a snack at check in.
3. Although the desk clerk was nice, i felt like I was in competition with her visiting personal guest.
4. The one elevator is SLOW
5. Daily issues trying to connect to the WiFi.
6. there are no signs directing to the correct way to get to the front of the hotel. I drove through the gas pumps of the neighboring and connecting gas station. Odd.
5. The room was very clean and the bed was comfortable
July 31, 2013
Rated 1.0 out of 5.0 by Brandon93 Horrible
The only thing nice about this hotel is the air condition is extra cold. If you like cold showers this is the hotel for you. The water wouldn't get hot, but I was told after I checked out, the water valves were backwards, and I wasn't operating them correctly. The room phone's didn't work, and one must either call off of their personal phone to contact the front desk, or walk to the front desk. Very poor experience overall.
July 11, 2013
Rated 2.0 out of 5.0 by wrs91 Rundown facility
I stay at Holiday Inn's often, and this is one of the worst. The employees were nice, but the facility was not. The internet access is slow and unreliable. The door on the rear entrance does not latch, so security is lax. The ironing boards have the iron holder bolted to them! I have never seen this before, it makes the ironing board almost useless. It was obvious the corners of my room (222) had not been vacuumed in weeks, and the bathroom was in bad shape. Listened to dripping water all week, when I called to notify the front desk, the room phone was broken too. I did notify them, but nothing changed.
July 3, 2013
Rated 5.0 out of 5.0 by free124 Hotel has come a long way
I had stayed at this hotel a little over a year ago, and I can tell you they have done a complete turn around. The staff seems much friendlier. The breakfast is awesome and the rooms are very clean and comfortable. The lobby still has a little work to be done to it and the fitness room also needs new equipment. They are really doing a great job and are eager to please all of their guests. I will absolutely be staying here again and every time I am by that way.
June 11, 2013
Rated 3.0 out of 5.0 by tneon1 Business
The internet was out all weekend. The rest of the stay was good. The hotel needs to correct this issue.
May 4, 2013
Rated 5.0 out of 5.0 by jerry30 Great Staff
My stay at the Holiday Inn Express in Winchester Ky was a great experience! The staff were very friendly and helpful. The breakfast was excellent, I loved the warm biscuits and gravy and the cinnamon rolls were to die for! If I happen to be back in this area for any reason this is where I will be :)
April 23, 2013
Rated 2.0 out of 5.0 by Crow2 Disappointing
As a platinum member, we were given as an upgrade a room with a full kitchen which had a worn table and worn flooring with a sole floor table in the dining area with two chairs for the table. There was a large centipede in the bathroom. Creepy. I would not recommend this place and was glad to leave.
April 15, 2013
Rated 1.0 out of 5.0 by michaeld999 awful place
Got there at 7PM, could not get checked in for over a half hour!
Elevator was broken with people stuck in it.
fire department showed up at bedtime, elevator was across hall from our room.
The whole place was dirty and breakfast was not edible-went to waffle house...
reconsidering why i am a platinum member in the first place.
The poor guy at the front desk was the only one there-felt very sorry for him and the management!
April 12, 2013
Rated 4.0 out of 5.0 by tneon1 Good Stay
I had a very good stay at this location. I would recommend
April 4, 2013
Rated 5.0 out of 5.0 by Traveler08 Recommend Staying at this hotel
I enjoy staying at the property. Very comfortable and convenient. It's nice having a restaurant on the property. Great for room service.
March 10, 2013
Rated 2.0 out of 5.0 by Geezergolfer56 Not Clean
I saw the signs stating the property was under construction, but it was also just dirty in areas other than the construction areas.
In addition to being dirty, the towels had frayed edges....numerous signs of lower quality.
January 6, 2013
Rated 3.0 out of 5.0 by kmckinnon Comfortable Stay but missing the pool!
I booked this specifc hotel because it has an indoor pool. Upon my arrival I was informed the pool was unavailable due to maintenance. That was a big disappointment. I was forced to find other activities for my family. It would be better if the hotel's web site listed the dates the pool or any other amenity would be unavailable to avoid such conflicts.
As it is I will nho longer be comfortable booking until I contact the specific hotels involved to verify availability of the listed amenities (especialy the pool).
The room was comfortable but the WIFI signal was poor and frequently dropped.
December 11, 2012
Rated 1.0 out of 5.0 by tph9233 Winchester HI
Sorry, I stay at alot of properties and this one is in sad shape. I will not stay again. Needs new carpet, stains on the ceiling, elevator was rickety, staff was friendly but seemed to not care , no coffee in the am all thermoses were empty.
I never write reviews as i am generally happy but not this time. This property needs some help. not a good value.
December 3, 2012
Rated 2.0 out of 5.0 by DukeMa Disappointing
I stay at Holiday Inn Express hotels quite often for business. I had stayed in the Winchester Ky Holiday Inn Express 2 days in one week and while I was less than pleased, I did agree to stay 2 nights the following week. After questioning the cleanliness of the facility overall, I decided to cancel my second night of the week when I went into the workout facility and realized that on Tuesday of the prior week, I had left a cup on top of the water cooler and upon my visit the following Tuesday, the cup was still there, the trash had NOT been emptied from one Tuesday to the next, the breakfast choices were not up to standards, the eggs and gravy were cold and the overall cleanliness of the hotel were well below those that I have come to expect and receive in other Holiday Inn Express facilities.
November 27, 2012