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Rated 3.0 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Very nice room and services This property was very good. On our trip back on I-70, we tried to use our points and were told in two locations that there was no rooms available with points. The service rep indicated there were inns completely out of our route - it was like he had not idea of I-70 between Terre Haute and St Louis. We have a large number of points - are we going to be able to use them at some point? October 30, 2014
Rated 4.0 out of 5.0 by Transporte Buena estancia, hotel silencioso, lo unico que le falta es tener transporte para los huspedes. October 27, 2014
Rated 1.0 out of 5.0 by Winchester Stayk Front desk help was poor . The hotel didn't have any hot water, and although they took some off my bill, I think an option of another HIE up the road a few miles should have been given to me. I didn't know that there were several HIE up the road a few miles. I would have been happy to go a few more miles to get hot water. I was up and down the elevator with my bags 5 times before I got in a room. The key worked, but the doors would not open. Then they sent me to another room that had the same problem. Then they sent me to an occupied room. I told them it looked like it was occupied and they said it was not. At this point I should have been given another room or an employee should have come with me to the room to be sure it was unoccupied. There were 2 employees at the front desk. I tried the door and Yes it was occupied. I finally was given another room and the key worked. I did not hear a single apology. October 25, 2014
Rated 4.0 out of 5.0 by Staff service The motel building did not have any hot water upon check in. The front desk staff informed us of this issue at check-in. we had travelled all day and were tired and chose to stay anyway. Cold shower the next morning. but not the fault of staff, they handled it well. October 22, 2014
Rated 4.0 out of 5.0 by Smoners at entrance door Great hotel but need separate areas for smokers other than the entrance door area. October 20, 2014
Rated 2.0 out of 5.0 by Very Disappoiting I am a platinum member of IHG hotels and i must say this is the worst experience we've had with an HI Express since the change over with new standards and logo. I don't know how these people got on the list. The check in clerk was unfriendly and a bit arrogant. Not only was I not greeted (or treated) as a Priority Member, I was not offered the choice of points or snack box. When I asked later I was told they were out of them and had been for a week. My TV did not work but was "fixed" by jiggling the cable--after the third call. The room was not HI Express standard. We had two pillows rather than the standard 2 soft and 2 hard. Nothing seemed like I was in an HI Express which I had come to depend on for consistency. Oh. we are both disabled and other guests smoking outside provided all the help we got. October 16, 2014
Rated 4.0 out of 5.0 by Nice place located in nowhere Great place. Just bad location. No good places to go for dinner. Other than Applebee's . That's not what I call exciting. And your to far from Lexington to run into have a meal. JMO?.. October 16, 2014
Rated 1.0 out of 5.0 by Kenneland Visit Toilet broke... they never fixed it... Staff was not trained in check in procedure, property is changing over to another property and lots of construction... place was a mess I am a gold member and this was an embarrasement October 14, 2014
Rated 5.0 out of 5.0 by Comfortable and great service from all employees. Thanks for a great time and service, Wharta motel. October 7, 2014
Rated 5.0 out of 5.0 by GReat place STaff and room was great. Very clean. The front of the hotel was being worked on so there was a little awkwardness coming in but really no problem. October 1, 2014
Rated 1.0 out of 5.0 AWFUL! What a dump. Completely uncharacteristic of the "Holiday Inn Express" brand. If staying at a "Holiday Inn Express" is supposed to enhance my business performance . . . . I am doomed and will be unemployed soon. This property has not been updated for at least ten years. From entrance to my room, it was dirty, old and broken down. I may never stay at a Holiday Inn property again because of this stay. SHOCKED!!! I am completely shocked! September 21, 2014
Rated 5.0 out of 5.0 by Good Stay I make it a point to stay at IHG hotels because I know what I am going to get most of the time. This was no exception. Staff was happy September 18, 2014
Rated 5.0 out of 5.0 by quite stay, right by the interstate This hotel might not have the premier look, but don't be fooled by the cover. Underneath is a great staff with professional guest courtesy's and amenity's that can be enjoyed by the whole family. Noise is not an issue even being right off I-64. I enjoyed my stay and would invite others to stay there as well. good price and great service. September 17, 2014
Rated 4.0 out of 5.0 by Good Staff, Poor Facilities Though the staff was helpful and accommodating, our experience was less than stellar. Hair in the shower, clogged toilet, no hot water in the shower, inaccessible outlets, musty smell. We were transferred to a different room which was much better, but still minor issues existed. Convenience of location was great. September 11, 2014
Rated 4.0 out of 5.0 by Leisure Travel I stayed here as it was a lower cost points than other places closer to Lexington. The room was fine and the hotel staff as very good. September 10, 2014
Rated 5.0 out of 5.0 by Fit the bill Location was good for my purposes and stay met all my needs. September 9, 2014
Rated 5.0 out of 5.0 by clamp1 The hotel was nice and its close to Lexington, so you can save some money. Really had no problems during our stay, and they staff were helpful and friendly. I would stay at this hotel again. September 2, 2014
Rated 5.0 out of 5.0 by Hard to find, easy to like Though I had to maneuver through the adjacent gas station to access the entry to this Holiday Inn Express, I was greeted like family on this return visit. September 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed The hotel was clean and the staff were friendly. It was great for a quick business trip. August 25, 2014
Rated 1.0 out of 5.0 by you should drive past winchester holiday inn the breakfast was terrible, i travel a lot with holiday inn and this had to be the worst breakfast i have had. my wife and i both thought it was aweful. we even ate different food, so it wasn't just one item bad. also the bed was not comfortable at all. after a long travel day you want a nice bed to stay in. August 23, 2014
Rated 2.0 out of 5.0 by Below average facilities Needs renovation. Needs more cleaning. Better trained staff. Rewards members not made to feel appreciated. August 19, 2014
Rated 2.0 out of 5.0 by Bad This location is NOT up to Holiday Inn Express standards. The front desk evening associate should not be "the face" of the hotel....rude, wearing a dirty t- shirt ,would/could not give me credit as a reward member to mention a few things. The lobby and elevator are defiantly worn and not clean. The serving containers at breakfast were full of stains like they have been used for a long time. Thank goodness the room was is better condition then the rest of the property. The past few years we have use Holiday Inn on different occasions and have had good experiences since they are rebranding but after this stay....we will be hesitant to use Holiday Inn. August 18, 2014
Rated 1.0 out of 5.0 by Slow Internet, Air Conditioner Problems Slow internet, Very uncomfortable mattress Air conditioner problems Doors didnt latch properly August 18, 2014
Rated 4.0 out of 5.0 by Great comfortable value My family always stays at the Holiday Inn properties. We expect a high standard and continue to recieve it. The price and amenities are a great value. You can't go wrong with Holiday Inn. August 14, 2014
Rated 4.0 out of 5.0 by Hard to Find, Easy to Like Though I had to go through a corner gas station to access the property from the freeway going East, this Holiday Inn Express was comfortable and staff were friendly and helpful. Lots of dinner options just across the freeway, as well. August 8, 2014
Rated 3.0 out of 5.0 by no front desk help WE arrived after midnight after a long day driving, there was no one at front desk, no sign no nothing, we called out and still nothing. Approximately 15 minutes later someone showed up, he then didnt even bother talking to me, just handed me my room key and carried on doing what he was doing. This is the first time i have ever been disappointed in an holiday inn express but we will never be staying at this hotel again. Let me clarify the staff at the breakfast we very friendly and we had no problem with them at all, just the check in experience. August 5, 2014
Rated 1.0 out of 5.0 by needs updated We had three rooms, one room's air condition didn't work, the door wouldn't work properly in the second room and when he moved rooms he had to go get a dolly and move his refrigerate and microwave because the hotel was lazy. The other room has no refrigerator. The carpet was nasty and needed replaced. The Wi-Fi was weak you can't use it. Overall it the worst holiday inn I've ever stayed in. August 3, 2014
Rated 5.0 out of 5.0 by great experience the staff work beyond my expectation to make me comfortable, it was great July 24, 2014
Rated 4.0 out of 5.0 by Review Staff and employees were great, the pool was just disgusting. July 15, 2014
Rated 2.0 out of 5.0 by Not the best Holiday Inn Express It seemed like they were trying to remodel, but forgot to finish. I would not recomment this hotel till they are done.... July 14, 2014
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