Rated 5.0 out of 5.0 by shortyagoago Clean and great place to stay
We were in town for a relative's wedding. The room was clean, breakfast was great, all in all nice place to stay.
May 17, 2013
Rated 5.0 out of 5.0 by Jaywil Great Choice
Stopped to relax on our long road trip and we made the right choice by stopping at this Holiday Inn Express. Great service and great atmosphere. We will be back!!
May 13, 2013
Rated 4.0 out of 5.0 by JIB45 Replace Your Leadership
I have been a Priority Club member since 1999. Platinum for the last 4 years. This facility was good. Beds comfortable, etc. The staff is poorly led. Bottom line is that the leadership/manager(s) were not up to IHG standards. We stayed 4 nights with another couple who had never stayed at HIX before. We hoped to impress them. It was just the opposite. Examples:
-Housekeeping never took the extra 3 minutes to clean the coffee pot. Grounds and coffee were there everyday. The beds were made in a superficial manner--coverlet straightened over bunched up sheets. Sinks were not cleaned.
-I personally used the fitness room and pool everyday.The key card didn't work and front desk had to let me in. Large water bottle was empty. Towels were missing. When I asked for towels at front desk, I was given the shower mats for feet after a shower or bath. These were recurring the entire 4 days.
-I used the stairwell a lot. There was dirt on the steps. I called it to the attention of front desk on 1st day. On 4th day, it hadn't been cleaned.
-Donna was breakfast person. She worked very hard to accomodate. She deserves praise. Two of our four days were weekend days when she was overwhelmed with many guests. Despite that there were two (highly under employed# staff at the front desk, NO ONE helped her. There was a maintenance man loitering nearby, fully unoccupied. STILL NO HELP. A team effort, led by a good leader, would have loaned at least one other staff member to help Donna with breakfast during the rush.
Clearly, the manager #Misty) is not leading well. If she can't be retrained or motivated, SHE SHOULD BE REPLACED!
Most irritating of all was the absence of Cinnamon Rolls. Nothing is more connected to your good breakfasts than your signature rolls. Friday morning you ran out. When I inquired, I was told that someone forgot to order them and they would see about getting them soon. We left on Monday, and there were none. Yet another example of poor leadership.
I was disappointed, since I am used to superior service at HIX. My friends will probably continue their bad attitude toward HIX, regardless of our telling them how atypical this was.
May 5, 2013
Rated 5.0 out of 5.0 by CanGolfer2013 Greta Holiday Inn Express
Have stayed here on three different occasions,love it,great service,great bed,great and varied breakfast,book early it always appears to be close to capacity.
April 29, 2013
Rated 4.0 out of 5.0 by tnixselma Great Receptionists
The receptionists were all great during our stay in Winchester, VA. There seemed to be many activities going on during our stay, including VA Select's AAU basketball team staying there. IN the mist of if all, the service was great. The complimentary breakfast was good as well.
Theresa & Taylor
April 19, 2013
Rated 5.0 out of 5.0 by frankfurtrev Holiday Inn Express Winchester April 13, 2013
we greatly enjoyed our stay at HIEx Winchester. the staff was excellent and good facilities.
April 19, 2013
Rated 4.0 out of 5.0 by Redchip73 April stay
Pool and hot tub were clean and perfect temperature. Pillows were great. Lots of resturant choices nearby.
April 14, 2013
Rated 3.0 out of 5.0 by Becca28 About what we expected
I have stayed at numerous Holiday Inn Express hotels for work travel and decided to try this one out for a recent weekend trip with my husband. This is the only IHG I've stayed in where I didn't get a priority bonus (snack, lotto ticket, bonus points, etc) at check in. Overall the hotel is about average but shows some age and not even close to as modern as some of the newer Holiday Inn Express hotels. The room was clean but had some water damage on the ceiling. The pool and hot tub were surprisingly nice and very relaxing if you can find a time when its not overrun with families and children. Staff was friendly and helpful enough although my interaction there was pretty minimal. My husband was pleasantly surprised with the breakfast choices including a pancake machine. Overall a good experience but next time I'd probably cough up the extra money for a nicer hotel.
April 12, 2013