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Rated 4.7 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Just right The hotel, room, pool, breakfast bar and service were all "just right." Everything was comfortable, easy to access and clean. The vast majority of staff was very friendly and helpful. October 27, 2014
Rated 4.0 out of 5.0 by Little worn looking The hallway and general areas were a little dated and worn looking. The bathroom did have a few hairs in the tub that were obviously not mine. October 26, 2014
Rated 5.0 out of 5.0 Courteous service and great value Special rates applied since we mentioned visiting our nephew at Shenandoa University. October 23, 2014
Rated 3.0 out of 5.0 by Uncomfortable bed The hotel was very clean and the staff friendly. The bed was extremely firm/hard however, making it very difficulty to sleep. October 23, 2014
Rated 5.0 out of 5.0 by Great hotel! Friendly service and beautiful location! Staff was friendly and attentive. Definitely a hotel I will choose again! October 22, 2014
Rated 5.0 out of 5.0 by exceptionally clean staff friendly and helpful room was exceptionally clean and the location was convenient October 20, 2014
Rated 5.0 out of 5.0 by Very comfortable beds! No problem falling asleep. It was nice to find a clean bed and last minute reservation. I would recommend better signage along the road so it isn't so easily missed. (late at night) October 19, 2014
Rated 5.0 out of 5.0 by an unexpected pleasure We always like to go to a Holiday Inn, but we really loved this one!! The room was roomy for our family of 5. While conversing in the lobby, a desk clerk overheard we were here to visit a sick relative in the hospital. When I recieved the bill I notice a rate change on my bill. Apparently they take care of you even when youre not asking. Outstanding!!! Thank you October 17, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! Beds were comfortable, staff was very friendly, large selection for breakfast. October 15, 2014
Rated 5.0 out of 5.0 by comfort! Most comfortable mattress, pillows, sheets and comforter. The room spelled fresh walking in not stale as I find some. The continental breakfast was set up nicely and food was all the appropriate temperatures. The Danish were freshly baked and warm. Newspaper placed under door in am, which is a nice touch. I would come here again. October 15, 2014
Rated 5.0 out of 5.0 by Love this Place! I have stayed here several times and always find it clean and updated. The staff are very genuine and helpful and welcoming! The location is convenient to many things. Will continue to stay here in the future! October 15, 2014
Rated 5.0 out of 5.0 by Penn traveler Outstanding hotel and staff. Very clean and updated. October 14, 2014
Rated 5.0 out of 5.0 by Enjoyable stay. We have visited at the Winchester Holiday Inn Express several times over the past years and have always enjoyed our stay. We were not disappointed during our last visit and would highly recommend this location to others. The beds were comfortable and the free breakfast was excellent. October 14, 2014
Rated 5.0 out of 5.0 by Another great stay Yet another spot-on stay at our home away from home. Twice a year we travel to Winchester for a sporting event in the area and stay 6 nights. Twice a year we are made to feel at home at this facility. Imagine our surprise when we arrived and, without providing our names, Danielle at the Front Desk told us the beautiful flowers at the counter were for us. (They had been left there that morning as an anniversay gift for us by a family member who lives in the area.) It made us feel pretty special that motel staff recognizes us without even asking our names! In addition, as we were leaving for our sporting event early one morning we met Mistie at the door as she entered to begin her work day. She took the time to stop and ask if our room was satisfactory and if we had any proiblems. We assured her all was fine. And Donna in Food Service did her usual outstanding job of keeping breakfast flowing smoothly. Our sporting events start very early on Satursday and Sunday and we were once again provided with an earlier than usual meal, as the staff knows our schedule. Many members of our sporting group have chosen this as their base of operation during our national championships and the staff makes it an easy choice. October 13, 2014
Rated 5.0 out of 5.0 by Always great I have stayed here 10-14 nights a year for the last 6 years, I have never been disappointed. Staff is great, rooms and common areas are always clean. Thank you for your hard work. October 13, 2014
Rated 5.0 out of 5.0 by Excellent Staff We were there for a funeral and had driven about 250 mile. We were tired and ready to relax. I notice the odor of the room the first thing as I go into a room. The smell was fresh, not scented with powders and perfumes. The bathroom was clean and had everything we needed. We chose two queen bed rooms. My husband said his was just right. I thought mine was a bit harder than I like it. That is an individual thing. Overall and under our circumstances of being there we asked for a late checkout and got it. So we rested and relaxed until time for the memorial service. October 12, 2014
Rated 5.0 out of 5.0 by Great place to unwind.... Great big room, terrific mattress, wonderful breakfast variety and Ooooo those cinnamon rolls. October 11, 2014
Rated 5.0 out of 5.0 by A great staff at a busy hotel We stayed at the Inn for three days on a weekend when the hotel was full but the hotel staff were unfazed with this level of activity, they handled everything with a relaxed appearance that made you feel that everything was under control and it WAS, no problem, rooms stayed clean, breakfast was ample even with the hotel full and the front desk was always cheerful even when I asked to book four rooms for our next stay. What more could you ask for.... October 9, 2014
Rated 5.0 out of 5.0 by Great Pillows and Great Service The whole HI was remodeled and looks great. The staff is outstanding! Friendly, courteous and professional. We have been staying there twice a year since they opened. The pillows were so nice we bought them! October 9, 2014
Rated 4.0 out of 5.0 by Comfotable bed, helpful staff When we first arrived in our bedroom and went into the bathroom, I noticed a bar of soap stuck to the bottom of the tub and an open, partially used complimentary container of shampoo on the side of the tub. It was apparent from this that the tub/shower had not been cleaned after use (although the room had been serviced) so I called the front desk. The young lady there was very apologetic and pleasant-she upgraded us to a suite which was certainly appreciated. That room was fine except that the phone did not work for incoming or outgoing calls-it appeared that it had been switched from another room as the extension number was different from our room number. I reported this to the same person at the front desk. Otherwise the accommodations were fine. October 8, 2014
Rated 5.0 out of 5.0 by Nice room and amazing Breakfast Our stay at the Winchester HIE was great. From the customer service when I arrived to the nice room that we had. The selection at breakfast was the most I have ever seen from a hotel and the food was great. October 2, 2014
Rated 5.0 out of 5.0 by Breakfast Better choices of eggs, fruit, as well as access to those foods at the counter. It is always crowded with no place to put your plate down temporally. September 27, 2014
Rated 5.0 out of 5.0 by Customer Care This is a place to get the best customer service. All the staff go above and beyond to make your stay comfortable. September 25, 2014
Rated 3.0 out of 5.0 by Hotel was good, Breakfast was aweful! Overall the hotel room itself was good but the breakfast in the morning was not good at all. September 24, 2014
Rated 5.0 out of 5.0 by Great Service My husband and I have been staying at this Holiday Inn Express for a number of years. We have always had excellent service from the entire staff. The entire Holiday Inn has recently been remodeled and looks extremely wonderful. The food at the breakfast bar is wonderful and has a wonderful variety of foods. We will continue staying at this Holiday Inn Express as long as we continue to visit Winchester. September 22, 2014
Rated 5.0 out of 5.0 by One nighter Excellent. The desk clerk was very professional, upon arrival. Had a good night sleep and the breakfast was very good. Years ago you published a book giving the locations and prices of your hotels in the US. I miss that September 22, 2014
Rated 5.0 out of 5.0 by Treated like a queen Staff goes out of their way to make sure you are taken care of.. Have stayed there many times!! Each time is great! September 17, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise The hotel was surprisingly very modern, clean and well furnished. I had not stayed in a Holiday hotel for some years and I stayed at the hotel with my senior parents. They LOVED the min suite and I loved the amenities such as the indoor heated pool, the Jacuzzi and gym and we all loved the free breakfast choices. I did not mention the friendly and courteous service. The price was great too. I will definitely be coming back to the hotel. September 17, 2014
Rated 4.0 out of 5.0 by Good hotel Rooms updated as is the lobby and hallways. The breakfast had wonderful offerings and was kept clean. Location is okay, but a little off path of 85, but convienent to friends in Winchester September 14, 2014
Rated 4.0 out of 5.0 by room was great, breakfast left much to be desired Room was clean and well maintained, Breakfast coffee was too weak and tasted like water when there was coffee. Eggs were burnt and the staff did not seem to care. Pankcake worked sometime. Cleanliness was poor. Attendent seemed to be more interested in socializing with other staff members. September 11, 2014
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