Rated 4.7 out of 5 by 181
Rated 5.0 out of 5.0 by CtheB Great service & friendly staff
Everyone from the cleaning staff to the front desk clerk was very friendly and welcoming. Definitely staying here again!!!
August 12, 2013
Rated 5.0 out of 5.0 by tine617 Winchester Virginia's best hotel!
from check in to check out it was an awesome experience. every one of the staff members made us feel comfortable and treated the kids very kindly.the breakfast in the morning was great and a true money saver. we recommend this hotel highly to anybody who is traveling to this area and we will definitely be staying here again.thank you to everyone!
August 10, 2013
Rated 5.0 out of 5.0 by Diane19 Excellent all the way around
We have been associated with this hotel for a number of years. We have never had anything but wonder service all the way around. Misty and her staff are always attentive in every way. When my father-in-law was very sick and in the hospital my husband stayed there for approximately 2 weeks. The staff couldn't have done any more to help the situation. When he passed away and all our family members stayed there for a few days the staff made every effort to see that our every need was met. Since then my husband and I have stayed there every time we have gone to Winchester. I would highly recommend that anyone who goes to Winchester or passes through spend a night. You won't be disappointed!!!
August 9, 2013
Rated 5.0 out of 5.0 by johnzah clean room ,great service
great place to stay,holiday inn express always gets A+
August 1, 2013
Rated 4.0 out of 5.0 by travelgirl13 Overall good experience
Bed was too soft, other than that, friendly, courteous staff and pleasant atmosphere.
July 31, 2013
Rated 5.0 out of 5.0 by Texan1 Love this place
This was my second stay at this hotel(first time was week before). I liked it so much I've already booked for a night in October. The pool is magnificent and the breakfast buffet was great. Everyone was very pleasant and helpful. Places to eat are within walking distance or you can order in from other places. Stay was more than enjoyable.
July 16, 2013
Rated 2.0 out of 5.0 by pbjohnny Not the best
This was not the typical Holiday Inn Express experience that I have had in the past. Not greeted as a Rewards Customer and the room was not the room that I had reserved on-line. There was no offer to switch to the room we had reserved, instead a roll out bed was brought to the room. Staff did not seem to believe what I told them about reservation, so I had to bring in my conformation sheet to prove my point.
July 11, 2013
Rated 5.0 out of 5.0 by augustus1 clean beautiful quiet
holiday inn express winchester is a class act.we will definitely be staying at other holiday inns when we travel. a and m
July 7, 2013
Rated 5.0 out of 5.0 by DougRasor Great Staff Felt like valued customer
This is a great hotel. Very comfortable and the took great care of us.
July 6, 2013
Rated 3.0 out of 5.0 by spoodie June 26-29 Visit
Generally have had a good experience at this hotel. We were disappointed with the cleanliness of our room this time. There was a distinct urine odor in our room (124) that was very noticeable when you first walk in. After being in the room for a while, the odor was not so noticeable. At least one of the upholstered chairs was very stained. The two issues may or may not be related. Reported the condition to the desk clerk during checkout. All other facets of our stay were fine.
July 5, 2013
Rated 5.0 out of 5.0 by Teacher16 Definite Recommend!
Wonderful experience at this hotel. Staff were friendly and helpful, and the room was exceptional.
I travel this route fairly regularly, but this was my first time at the Winchester HIExpress. I will definitely be staying here again!
July 2, 2013
Rated 5.0 out of 5.0 by Gary10 Great Place to Stay
My wife and I really enjoyed our stay. Clean, nearby restaurants, nice place. We would definitely go back.
June 24, 2013
Rated 5.0 out of 5.0 by JBS1 Great Value & Awesome Staff!
Very clean hotel; super friendly staff; convenient location; I left my laptop charger in my room and didn't realize it until I got home. I called the hotel, they found my charger and shipped it out to me the next day! Awesome customer service!
June 18, 2013
Rated 2.0 out of 5.0 by DebMCM SO disappointed
I have stayed here several times and have NEVER encountered a stay like this one. Stayed for 2 days and not once did my room card work - we had 2 room cards and had to keep going to the front desk to have them redone. And if you could find someone at the front desk when you got there, it was a miracle!! Our first morning, we were quite startled when the person from housekeeping entered our room at 8:30AM. We left the hotel approximately 9:00 AM and told her we were now leaving. Returned at 4:30 and of course the room key did not work, had a 20 minute wait at the front desk because no one was around. Got the room cards redone, and when we entered our room - it had not been cleaned. No new towels or toiletries, garbage had not been emptied, beds not made (and the bed cover was not clean to start with), nothing had been touched in 8 hours. We back down to the front desk and there were 2 persons behind the desk, both telling me everyone was gone for the day, sorry we can't help you. OMG are you kidding me. They told me they would put extra towels on the front desk counter for me to take up to my room - seriously, you can't take those up for me and empty the trash!! You know that phase HIX uses "we make it right or you don't pay" -- not so much as my card was charged on Monday for the 2nd night stay. Sorry, won't be back -- very disappointed. Gave this 2 stars because there was usually coffee in the lobby area (because you know I spent a lot of time there!!) instead of 1
June 18, 2013
Rated 5.0 out of 5.0 by KentuckyDerb One of the best HIEs I've visited
I stay at Holiday Inn Express' whenever I have to travel. I like the breakfast that's included, and generally have good luck with them. The HIE in Winchester is definitely one of the nicest ones I've visited. It is well-kept all the way around. The landscaping outside always looks nice, the inside is very clean, and the room is very comfortable. In addition to the cleanliness of this HIE, it is also one of the less-expensive ones I've visited. My room here in Winchester has been on-average $20 less expensive than the others I've recently visited, yet it's a nicer place. The staff is also very friendly. I would absolutely stay at this hotel again any time I visit the Winchester area. This wasn't the first time I've visited the HIE in Winchester and it won't be the last.
June 14, 2013
Rated 5.0 out of 5.0 by Daniel57 Another Wonderful Stay at a Holiday Inn
The Winchester Holiday Inn is an excellent choice when staying in Northern Virginia. The hotel was well maintained and looked brand new. The rooms were clean, confortable and quiet. The breakfast choices were perfect and the hostess was standing by to ensure everything was perfect. I would stay here again next year when traveling on I-81.
June 11, 2013
Rated 5.0 out of 5.0 by rayferr The Staff Made the Diference
This HI could hve been a dump But the STAFF made all the difference, Very helpful and nice at all times, The Hotel was not a dump it was very nice but I can't say enough about the Staff they were GREAT!!!
June 2, 2013
Rated 5.0 out of 5.0 by CB55 Looking for excellence go stay here
Very spacious king bed, crisp clean bedding. Staff very attentive our needs. I would definetly stay here again this was our 3rd or 4th time there.
May 31, 2013
Rated 5.0 out of 5.0 by 58springfield Wouldn't stay anywhere else
The location, staff and amenities are exactly what we need when in the area. Firendly, helpful staff; clean and comfortable rooms; breakfast served early on necessary days to accomodate our sport group all add up to a relaxing stay. Highly recommend this facility.
May 25, 2013
Rated 5.0 out of 5.0 by shortyagoago Clean and great place to stay
We were in town for a relative's wedding. The room was clean, breakfast was great, all in all nice place to stay.
May 17, 2013
Rated 5.0 out of 5.0 by Jaywil Great Choice
Stopped to relax on our long road trip and we made the right choice by stopping at this Holiday Inn Express. Great service and great atmosphere. We will be back!!
May 13, 2013
Rated 4.0 out of 5.0 by JIB45 Replace Your Leadership
I have been a Priority Club member since 1999. Platinum for the last 4 years. This facility was good. Beds comfortable, etc. The staff is poorly led. Bottom line is that the leadership/manager(s) were not up to IHG standards. We stayed 4 nights with another couple who had never stayed at HIX before. We hoped to impress them. It was just the opposite. Examples:
-Housekeeping never took the extra 3 minutes to clean the coffee pot. Grounds and coffee were there everyday. The beds were made in a superficial manner--coverlet straightened over bunched up sheets. Sinks were not cleaned.
-I personally used the fitness room and pool everyday.The key card didn't work and front desk had to let me in. Large water bottle was empty. Towels were missing. When I asked for towels at front desk, I was given the shower mats for feet after a shower or bath. These were recurring the entire 4 days.
-I used the stairwell a lot. There was dirt on the steps. I called it to the attention of front desk on 1st day. On 4th day, it hadn't been cleaned.
-Donna was breakfast person. She worked very hard to accomodate. She deserves praise. Two of our four days were weekend days when she was overwhelmed with many guests. Despite that there were two (highly under employed# staff at the front desk, NO ONE helped her. There was a maintenance man loitering nearby, fully unoccupied. STILL NO HELP. A team effort, led by a good leader, would have loaned at least one other staff member to help Donna with breakfast during the rush.
Clearly, the manager #Misty) is not leading well. If she can't be retrained or motivated, SHE SHOULD BE REPLACED!
Most irritating of all was the absence of Cinnamon Rolls. Nothing is more connected to your good breakfasts than your signature rolls. Friday morning you ran out. When I inquired, I was told that someone forgot to order them and they would see about getting them soon. We left on Monday, and there were none. Yet another example of poor leadership.
I was disappointed, since I am used to superior service at HIX. My friends will probably continue their bad attitude toward HIX, regardless of our telling them how atypical this was.
May 5, 2013
Rated 5.0 out of 5.0 by CanGolfer2013 Greta Holiday Inn Express
Have stayed here on three different occasions,love it,great service,great bed,great and varied breakfast,book early it always appears to be close to capacity.
April 29, 2013
Rated 4.0 out of 5.0 by tnixselma Great Receptionists
The receptionists were all great during our stay in Winchester, VA. There seemed to be many activities going on during our stay, including VA Select's AAU basketball team staying there. IN the mist of if all, the service was great. The complimentary breakfast was good as well.
Theresa & Taylor
April 19, 2013
Rated 5.0 out of 5.0 by frankfurtrev Holiday Inn Express Winchester April 13, 2013
we greatly enjoyed our stay at HIEx Winchester. the staff was excellent and good facilities.
April 19, 2013
Rated 4.0 out of 5.0 by Redchip73 April stay
Pool and hot tub were clean and perfect temperature. Pillows were great. Lots of resturant choices nearby.
April 14, 2013
Rated 3.0 out of 5.0 by Becca28 About what we expected
I have stayed at numerous Holiday Inn Express hotels for work travel and decided to try this one out for a recent weekend trip with my husband. This is the only IHG I've stayed in where I didn't get a priority bonus (snack, lotto ticket, bonus points, etc) at check in. Overall the hotel is about average but shows some age and not even close to as modern as some of the newer Holiday Inn Express hotels. The room was clean but had some water damage on the ceiling. The pool and hot tub were surprisingly nice and very relaxing if you can find a time when its not overrun with families and children. Staff was friendly and helpful enough although my interaction there was pretty minimal. My husband was pleasantly surprised with the breakfast choices including a pancake machine. Overall a good experience but next time I'd probably cough up the extra money for a nicer hotel.
April 12, 2013
Rated 5.0 out of 5.0 by deerobin1 clean and very comfortable
I loved your hotel. The room was very nice and the service was great.
April 12, 2013
Rated 5.0 out of 5.0 by Linda2013 Restful and carefree stay
This is the second time we visited this site. We were shocked at the quick and pleasant check in and check process during our first stay. The staff was very pleasant and helpful. The room was clean and comfortable. We do plan on stopping at this hotel in the future.
April 10, 2013
Rated 5.0 out of 5.0 by jpm7 very comfortable beds
Very pleased with room, comfort of beds, staff and buffet breakfast.
April 10, 2013