Rated 3.6 out of 5 by 47
Rated 5.0 out of 5.0 by carbry Good and simple!
Nice room with chair and space. Hanging closet, nice bath and love the fridge and microwave. Nothing fancy, just nice, clean and full of features. Good breakfast ready at 6am; all self serve.
December 2, 2013
Rated 1.0 out of 5.0 by molson990 Rebranded hotel that needs updating, staff training
I am commenting on our stay from 11/18 -20/2013 at this location. This is my second stay at this hotel in about 12 months. We arrived around 8pm the night of 11/18 and were greeted with a mediocre hello and checked without eye contact from the staff person. I think we took him (HIE staff) away from something he was watching or working on from behind the front desk. We found throughout our stay that the staff do not attend the front desk area but rather stay behind the facing wall and use cameras to check if someone has approached the desk. Why not just stay at the front desk? During our check in I was anticipating the usual “thank you for being a Platinum Member” greeting, but did not get one. Don’t get me wrong, I am not one of those individuals that gloat from achieving certain status from rewards systems, but having spent thousands of dollars annually on IHG stays and a points balance over 500K, a simple “thanks for your business ”would have been nice. We were checked in and hurried off with minimal conversation.
I won’t go into detail of the issues we experienced during our stay, but the hotel itself is obviously a remodel from competitor. To summarize, this location is a lesser brand motel with IHG make up on. We found furniture to be of the late 70’s, with finish wearing off on most surfaces and handles broken or loose. The beds were outdated and very worn and the tile grout dirty and unkempt. During our stay a year ago we found wall paper around the windows secured by staple gun staples. Nice work. The bathroom sink drain was partially clogged and the sink would begin fill after 4-5 seconds of water use, which made washing hands a thing of grace and speed. During our first night, we heard this continuous squeaking noise near the air conditioner. I assumed there was a mouse or squirrel trapped somewhere in the unit or wall, so I did some checking. Fortunately it was only a tree that was overgrown with a number of branches rubbing against the windows and walls in the wind. One other issue we ran into, which Management says was out of their control, was the loss of internet service. Connectivity is vital during business travel and every effort to accommodate guests should have been made to correct the issue. The front desk staff also informed me the hotel does not have wired connectivity and relies only on wireless service. I ended up going to a nearby McDonalds for their free WiFi service.
I would have given this HIE location two out of five stars if in was not for this last issue. I feel ratings of either extreme (1 or 5 stars) have to really earn those ratings. Unfortunately this location did reach that potential. During breakfast the first morning, I drank milk that tasted a bit sour. The expiration date on the carton was two days away, but this one went bad early. I shrugged it off and grabbed two more milks. The first of the two milks was OK, but second carton though was a much different story. Looking back I should have been alert to the fact that I already found one sour milk and another was very possible. I took a drink from the second milk container and just about fell off my chair. The extreme shock from the sour milk and floating chunks had me running to the garbage can spitting every last bit into the garbage. If you have ever tasted sour or rotten milk, you know it is a taste you will never forget. I informed the front desk staff of this issue and they asked that I give them all the cartons I had opened. To my surprise they were more concerned with the $0.50 refund they would get from each bad milk. I asked that they remove the remaining 8-10 cartons to ensure no one else runs into the same experience I did (there was a toddler with her mother eating breakfast minutes before my experience and I shudder to think of the little boy having to drink bad milk out of his bottle). Fast forward 24 hours and I found the same 8-10 milk cartons in the small refrigerator! I asked the front desk about this and they said their milk order had not arrived yet. I told them they cannot serve those remaining cartons, but the Manager ensured me they were fine by pouring milk from one carton into a cup and offering it to me. I have worked in the health field for the past twenty years, and find this to be unacceptable. Food service quality must be taken seriously and should be held on a high standard, no matter where the food is offered.
As I mentioned in my opening paragraph I have spent quite a bit of money on IHG stays (both personal and professional as a business owner), and this location does not hold up to IHG standards. IHG needs to take a closer look at this property and determine if/where it fits in its portfolio.
November 26, 2013
Rated 5.0 out of 5.0 by Pooh1 Always clean and ready
I have stayed at this location many times, and have also had family members stay as well, using my priority membership number. The staff is always ready to serve.
I have used this particular location three to four times a year for several years now, and have always been treated very nicely. I travel from North Georgia to Northern Mass. with my small Terrier dog. Often I just show up, and all but once I was able to be served. The one time they did not have room for me, they gladly located another hotel close by who took pets and had room. If I call along the road a few hours ahead of my proposed arrival, I have been graciously reserved a room - on the ground level close to the pet yard and back entrance. They now know me on sight.
November 25, 2013
Rated 4.0 out of 5.0 by Sparky45 Great location
My wife and I were very pleased with the facility and our stay! If we had any complaints, it would be the strong odor that is somewhat indescribable...not a bad or good smell but affected one with allergies.
November 6, 2013
Rated 1.0 out of 5.0 by Sammy55 Bad Experience
As long as the current management is in charge I DEFINATELY will not/would not stay at this particular hotel. Different things needed repair,the bathroom exhaust was non-existant(did not work). I always had to call for a desk attendant to come out from the back.I was refused a check-out reciept because I used my rewards points.The staff was not friendly.I felt like I was bothering them just by being there. The TV was not the best quailty picture and it was to close to the bed for a comfortable view.I'll just leave it by saying go to another Holiday Inn in the area.
November 3, 2013
Rated 4.0 out of 5.0 by classic1 Bed needs to be changed staff was friendly
For the price the room was okay. Staff was very friendly but the bed was in need of a new matress
October 21, 2013
Rated 5.0 out of 5.0 by Mary4452 cleanliness & hospitality
We just spent 3 nights at this Holiday Inn Express and were greeted warmly and very cordial. We even had our 10 lb. dog with us and appreciated the openness of having her with us. The rooms were immaculate and the breakfasts superb. Couldn't have asked for anything better.
October 16, 2013
Rated 5.0 out of 5.0 by jenk813 Nice hotel in a pinch.
Booked hotel online on the road an hour before arriving. Easy check in. Nice clean room, quiet hotel. Easy process. Good breakfast. Only wish they had some fruit, but it is included in the room price and much better than ordinary continental breakfasts. Nice dining area as well.
October 12, 2013
Rated 5.0 out of 5.0 Have never been dissappointed
Have stayed here a dozen times ,will keep going back
October 2, 2013
Rated 5.0 out of 5.0 by rick1952 Ice Box
Best a/c ever. Like location, nice and cozy. Staff not to friendly. Try some turkey bacon to breakfast choices.
September 5, 2013
Rated 2.0 out of 5.0 by Bigwave71 Dont use the Iphone app and then use the map
1. the Iphone IHG app map took us about 5 miles away from the real address location of the hotel. Not the fault of the hotel, but be careful
2. When we did find the hotel, it is difficult at night to find the entrance.
3. when we checked into our room the latch from the inside somehow caught the door and we could not get it opened. Manager had to use a screw driver to fix the door.
The hotel is older, slight musty smell. Ok to stay but you will not be "wowed" if that is what you are looking for.
Basically ended up pretty frustrated between the directions and the room locking on us. Should be simple to fix, but it looked like its been that way for awhile.
August 26, 2013
Rated 5.0 out of 5.0 by Defrazzle Great Place To Stay
My wife and I stayed at this Holiday Inn Express two (2) times during our trip to North Carolina from New York. When I made the reservations I read some what seemed isolated disparaging comments from another guest, I called the motel in Little Falls and asked about those comments and why I should stay there. The person I spoke to, (I forgot her name) was very informative and explained what had happened. They took corrective action and when we stayed there, once on the way to North Carolina and once on our return trip we were extremely pleased with the facility, its features, its cleanliness, the pool, the Wi-Fi, the room, the breakfast and most of all the extremely pleasant staff. I highly recommend this Holiday Inn Express.
August 25, 2013
Rated 2.0 out of 5.0 by WokenUpAfterMidnight Loud late night check in
Overall the stay was nice. This property has been a welcome break for my family on a long trip the past couple of years. Unfortunately, this trip was not as good as others.
around 12:30am, a group of people checked into their multiple rooms. They were very loud in the parking lot outside our window and in the hallway, talking to each other, slamming doors, and yelling down the hall to others in their party. Their noise woke all the people in our room, including our 3 year old son. A call to the front desk did nothing, as the group was noisy in the hallway for a full half-hour, including 10 minutes after our call to the desk. All of this was taking place on the first floor, immediately beyond the desk, and we never once heard any attempt to get the people to quiet down.
August 9, 2013
Rated 2.0 out of 5.0 by fal1com1 NON-SMOKING ROOM AVIALABLE?????
The staff varies from nice to really bad, When I check in the afternoon I was greeted by I wonderful lady I decide to check in get my keys and come back later so I did not when up to the room (BIG MISTAKE) when we finally got back to the hotel (NIGHT) it was a different crew, no one was at the counter and when I yelled hello a gentleman came out with food on his mouth I explain to him that I requested a non-smoking room since my 7 years old has asthma and the room was filth with smoke. without a glance at the computer and told me, there is no rooms available, then when back to attend his business. Disregarding entirely my issue.
August 8, 2013
Rated 3.0 out of 5.0 by LORIETAL Convenient to I-81.
We make reservations by phone, requesting a non-smoking room. When we checked in, we were placed in a smoking room. Arriving after dark, it was hard to locate the driveway to the hotel. It would be helpful to add signage and/or a light.
August 2, 2013
Rated 5.0 out of 5.0 Clean,quiet,restfull stop
Everything was spot on,even though it is pet friendly you would never know it. The host is always grateful you chose to stay at his property .no complaints
August 1, 2013
Rated 2.0 out of 5.0 by Sorry2013 We Were Not Happy
This was a stop on the way home from a Vacation North. We had seen the room and arrived late. When we checked the room, it had impressions on the beds - as though someone was watching the TV. We were said to hear the night manager tell us that the pillows were just thrown on the bed. We aren't stupid, but felt that the manager must have thought so. The Air conditioner did not work either. It only had a fan to blow the humid air around the room. We asked for another room for the three of us and we were told that only a single bed with a pull out sofa bed was left. The shower in this room had wall paper peeling off of the bathroom wall. This was a very disappointment and one of the saddest parts of our trip. We were glad that we weren't staying longer then to catch some sleep, or try to. I don't believe that I'll be back and should have gone down the road further. I hope these issues will be looked into and remedied, or others will say the same. We feel that we were robbed with this stay.
July 30, 2013
Rated 4.0 out of 5.0 by hap74travel exceptional
The staff of the hotel was outstanding, making it worth our while to stay here.
July 17, 2013
Rated 2.0 out of 5.0 by Brigade1 No rolls for breakfast. Room dark. Spiders and bugs. Staff nice and informative
The room was dark although otherwise very nice. The bed comfortable. We did find spiders and other bugs. there were no cinnamon rolls for breakfast. The staff were nice and informative of local restaurants and sites.
July 9, 2013
Rated 2.0 out of 5.0 by AverageTraveler Disappointed with a Past Favorite
We had stayed at this HIX previously and were much happier those times. Front desk and housekeeping staff were extremely pleasant, courteous and friendly - always making a point of saying hello. I think the staff is quite good but I do question the ability of management - is the correct overall guidance being given? is responsibility and decission making appropriately delegated? are the necessary tools/equipment being provided? The room was fine and we got a good night's rest. A storm came through and knocked out both TV and internet service for maybe 10 minutes or so - I believe the hotel uses a satellite dish for these services - don't think cable would have had the same problem. At checkin it was mentioned that the weekend had been very busy at the hotel - we checked in on a Sunday - so they were busy catching up. There was mention of a dryer being out of service therefor backing up towels and sheets needing drying. No mention was made of what we would experience the next morning at breakfast... many of their breakfast items were out-of-stock. The most disappointing of these was that there were no cinnamon rolls! This has been one of the main calling cards for HIX the past several years and something I always look forward to. Anyway, I'd have thought someone - hotel staff - would have run out to a Dunkin Donuts or supermarket to cover the missing breakfast options. The lady apparently running the breakfast area never came out of the "preparation room" - probably because she had put everything out that was left. Our reservation was an Advance Purchase one - supposedly our credit card was charged when the reservation was made - but the checkout receipt showed the card presented at checkin was charged. When asked about this I was told that's the way they do it at this hotel. I know others don't and that made me concerned as I couldn't remember if my card was charged 6 weeks earlier when I made the reservation. I checked my records first thing when I got home and found what I was told was true - I had not been previously charged. I do not understand why this HIX does things different from others.
July 5, 2013
Rated 2.0 out of 5.0 by AJMB disappointed
Bed was uncomfortable and the breakfast offerings were not
not replenished and minimum selection.. Well under other
Holiday Inn Express Hotels
June 29, 2013
Rated 5.0 out of 5.0 by Sophie66 GREAT BUSINESS TRIP
I spent one night at this location while traveling for business & it was enjoyable. The staff was very friendly & welcoming, the rooms were clean & comfortable with fridge & microwave, and the pool area was pretty & relaxing. Nice, quiet place to stay, I plan on returning in the near future.
June 11, 2013
Rated 2.0 out of 5.0 by PamPrd Room
Our last visit to this establishment was unsatisfactory. The room had a toilet that did not flush properly and a sink which did not drain. We stay in this hotel frequently as we have family only 2 miles from the hotel. We were not offered any compensation after reporting to the desk clerk the problems.
If this occurs upon my next visit I will be looking for another hotel chain to stay with. Martinsburg has many to offer.
May 30, 2013
Rated 4.0 out of 5.0 by inspira Comfortable & quiet although...
All was good except for the fact that it was Spring with beautiful weather outside and there were no screens on the windows so I had to deal with bugs coming in - not too many luckily.
Breakfast was fast food, the kind that causes American's to have the highest death rates in the world for food related diseases. Lots of sugary breads, weird looking sausage, perfect little odd egg squares.
May 30, 2013
Rated 5.0 out of 5.0 by jjk618 Good choice
Traveling north on Route 81, we had hoped to reach Hagerstown Maryland before stopping for the night. Heavy truck traffic and delays due to construction prompted us to exit the highway and stay at Holiday Inn at Martinsburg-North. The staff was friendly, the room was clean and comfortable, and breakfast was fine. All in all this was a very good choice.
May 28, 2013
Rated 2.0 out of 5.0 by jmgb44 disappointment
We have stayed at this hiexpress before, but was very disappointed this time, requested 1st floor on arrival told not
available , which was okay, ice machine broken, no cinnamon buns at breakfast, and the pancake machine was out of order. Very disappointed in the overall experience.
May 13, 2013
Rated 3.0 out of 5.0 by BigDaddyMoMo Holiday Inn Express ---- Jr.
This hotel was not what I typically get from Holiday Inn Express.
Everything was average but a few things made our stay memorable. As we got to the breakfast area, which was small and in the lobby, the "Breakfast Lady" was clearing food right from under our plates. What about the customer???? I managed a cup of coffee and a sweet roll. I tried to work at the desk in our room, but the chair would only raise high enough to put me at shoulder level, and I am 6 feet tall!! The Ice machine was broken on the 2nd floor and had to go to the 3rd floor. The 3rd floor is the smokers floor and it smelled terrible, and that was in the hallway. Lastly, the pillows were very small (king size bed) and were lumpier than my moms gravy.
If this is your only choice, as it was mine, then go for it. Otherwise use the one at exit 16.
May 10, 2013
Rated 5.0 out of 5.0 by DoJo Great service
The staff could have not been more friendly and helpful. Great stay.
May 6, 2013
Rated 3.0 out of 5.0 by stuntz Fax service
I have an expense reimbursement account and I have to fax my receipts to my office every Monday by 10am. I usually have no problem with the staff at Holiday Inns completely this task for me. I have never been charged a fee for doing the fax. Just for the record, I would not have a problem paying for this service. The clerk at this hotel charged my wife 10 dollars for the service but REFUSED to give her a receipt. He stated that they dont put that transaction in the system. I went down to the desk and asked for a receipt and he rolled his eyes at me and acted as if I was being unreasonable. After he went into the back to consult someone else, he came out and gave me a receipt. I stayed on Sunday April 7th.
April 13, 2013
Rated 2.0 out of 5.0 by Grandear Bed was clean - Bath was clean
Room was dusty and dirty - Dirty socks of a previous stay was left in the room. I have stayed at several Holiday motels, but this was the worst I have stayed.
April 12, 2013