Rated 4.5 out of 5 by 197
Rated 2.0 out of 5.0 by Benandandysupportteam Worst experience - out of 14 years of Holiday Inn and HIExpress visits
Everything was normal with this hotel, except the stink bugs. We arrived for a one night stay at approximately 9:45pm. The hotel was at capacity. After my husband had flushed at least 4 stink bugs down the toilet (you can't squish them) (he ended up killing about 7-8 live ones, total) and disposed of at least a dozen dead ones, when I called down to the front desk to complain. The person who answered said, "We're sorry about that, but they are infested within the air conditioning system and there is nothing we can do about it." I asked if I could be moved into another room. She said that all of the rooms have this problem.
I awoke at 6 am the next morning to one "pinging" on the window and could not sleep.
A manager ended up making the situation right the next day. She said that not all of the rooms have this problem and she didn't know why I was told (the previous night) that all rooms have this problem. She said it is a problem within the entire tri-state area and it is difficult to manage.
Something drastic needs to be done to correct this problem and not subject guests to this. I can't believe they would continue to book rooms without this problem being rectified.
I have been a Priority Club/IHG Club member for 14 years, and have never experienced anything like this.
April 15, 2014
Rated 5.0 out of 5.0 by rebarghm Good building and location
This is a newer hotel, so the building and furniture are above average and comfortable. The pool and workout area is very nice. There is an Outback and Buffalo Wild Wings in the same area that you can walk to. There is a mall about 1/2 mile away with movie theaters and more restaurant choices. The breakfast selection in the AM was pretty slim, there was a choice of sweetened cereal, frozen pancakes, and sweet rolls. The only thing healthy was some apples and bananas. I would suggest some additional healthy fare such as yogurt, mixed fruit, egg whites, etc. pretty nice place. This is a great choice if traveling alone for business as it has everything you need. I will be back
April 13, 2014
Rated 5.0 out of 5.0 by GAT1392 Best ever
This was the best Holiday Inn Express we've ever stayed at. The Room was awesome the pool was excellent, great value for what was offered.
April 12, 2014
Rated 5.0 out of 5.0 by Richard D. Richars D.
This hotel certainly the standards of Holiday Inns / Express.
April 12, 2014
Rated 5.0 out of 5.0 by GCR1942 Almost excellent
Room 203 Air Cond. very noisey
bottom of the bat slippery
April 1, 2014
Rated 4.0 out of 5.0 by Hansel54 Clean Room, BUT....
We had a nice clean room, but the room was missing more seating, looked like there was room for a small love seat or couch. Other than that, no complaints...
March 31, 2014
Rated 5.0 out of 5.0 by gerome Great Stay
If I must write a review about this HI, It will be excellent.
March 31, 2014
Rated 5.0 out of 5.0 Overall great experience
At the holiday inn express the staff was very friendly and polite. The second night I had a question about the bill and without question it was resolved!!!!!
March 23, 2014
Rated 5.0 out of 5.0 by Doctor David Expected service delivered
We selected HI Express because of previous fine experiences elsewhere. What we received was what we expected--a comfortable room, friendly staff, a decent night's sleep, and a hearty and tasty breakfast. For better or for worse, the last HI Express in which we stayed was Clinton, TN which was first rate in every respect. The hotel in Hagerstown was a bit below their standard in quality and charged a higher price, while still being a good experience. Would we stay there again? Of course!
March 19, 2014
Rated 4.0 out of 5.0 by barbaramom Typical Holiday Inn
This is a great location and what you are paying for to stay here. It seemed to be an older hotel but was clean. Staff was friendly and attentive to my special needs.
March 12, 2014
Rated 5.0 out of 5.0 by Gizzard Got the room for my daughter
My daughter was coming to Hagerstown from Ashevile, NC for a clinical preceptorship interview. So I got the room with some of my points, and took my wife down, as a surprise for her birthday. I explained this to the front desk folks, and they understood, said it was no problem. Great room, well appointed and clean. We pulled the surprise off, the interview was successful, and I thank you all for making my daughter's trip comfortable. Her only complaint, I guess you could call it that, was that the cleaning staff carts were very noisy by the elevators, next to the room. But the late checkout made up for that, and then some. By the way, she did get accepted for the preceptorship, and who, knows, there may be a job associated with it down the road.
Thanks to all
March 7, 2014
Rated 5.0 out of 5.0 by steam Great location
Very good hotel, clean and close to many restaurants and shops.
March 1, 2014
Rated 5.0 out of 5.0 by HockeyPro87 Good location, clean and comfortable room.
Stayed one night. Location is near restuarants and main roadways 70 and 81. Room was clean and comfortable.
February 26, 2014
Rated 5.0 out of 5.0 by Kam2615 Easy stay.
No problems. Great stay. I will definitely stay again if I'm in the area.
February 24, 2014
Rated 5.0 out of 5.0 by Rhoda123 Very nice
Very nice hotel, very clean, nice pool area, friendly and easy check-in and out
February 5, 2014
Rated 3.0 out of 5.0 by Bus Traveler Nice room but needed improvements
Room had nice amenities, very clean, & co-worker said fitness room was nice, but tv screen went out (black every 10 minutes) - no on site maintenace to fix & didn't want hastle of changing rooms. Poor circulation of heat in room. Bathroom floor was freezing in moring, took an hour to heat room.
February 3, 2014
Rated 5.0 out of 5.0 by CP27 Location, location location!
The location of the hotel is perfect! You can't ask for immediate proximity to shopping, entertainment, attractions and restaurants. This is my second and soon to be third visit to Hagerstown while staying at the Holiday Inn. My only problem with the hotel is its breakfast service. My rating is not directed at the lack of variety but for some reason after eating certain foods from the bar, I have experienced frequent trips to the bathroom after having my breakfast. I haven't raised any concerns to the staff but will in my next soon to be visit. The staff is very friendly and prompt to addressing my needs. Thanks!
January 30, 2014
Rated 5.0 out of 5.0 by bet6 Service...
reception person didn't bother to say hello or welcome - didn't get charged for dog although the dog was at the reception with us when we came in, and on the reservation. You might want to charge us the $25. No bill under the door for express check out in the morning -
January 9, 2014
Rated 5.0 out of 5.0 by Becca29 One of the friendliest hotels ever!
We always enjoy our stay at this hotel. Rooms are comfortable, pool is clean and enjoyable, and the staff is ALWAYS friendly and helpful. We recommend this location to all friends and family.
January 2, 2014
Rated 5.0 out of 5.0 by LaruePoo One of the best Holiday Inn Express Hotels we have ever stayed in!
One of the best Holiday Inn Express Hotels we have ever stayed in!
January 2, 2014
Rated 5.0 out of 5.0 by DaveN57 One Night Stay
All was good except the workout area. Several of the machines were broken. Had to change rooms but the front desk was very accommodating.
January 1, 2014
Rated 5.0 out of 5.0 by RetiredGuy95 Execellent staff
Very good breakfast. Room comfortable. Very helpful staff.
January 1, 2014
Rated 5.0 out of 5.0 Great Value
This was one of the cleanest hotels that I have ever stayed at and I have stayed at a wide range of price points. The staff was very friendly as well. The continental breakfast was fully stocked until 10am which surprised me as many hotels have the last half hour of continental breakfast as leftovers. I would definitely recommend. This hotel givens the Holiday Inn Express a good name.
January 1, 2014
Rated 4.0 out of 5.0 Great location
Free parking and close to the mall and many shops and restaurants. Just off Route 81. Can't beat it
December 31, 2013
Rated 5.0 out of 5.0 by George c. great rooms,very good service
we had a great stay every one was just great. We will stay here on our return trip.
December 30, 2013
Rated 3.0 out of 5.0 by willisfab5 It was just ok.
We have been traveling a lot this month and stayed in IHG hotels all across the eastern US. We choose IGH hotels because they are pretty consistent in their standards.
Walking in, the lobby was gorgeous, especially with the Christmas decorations. However, the elevator floor was dirty and our room needed a good cleaning too. Since we were traveling and we checked in late we chose not to say anything. (I realize it's my fault for not saying anything, but they asked how our stay was# , when we left the next morning we found a dirty sock and underwear # belonging to a young child) under the end of one of the beds. We left them in the middle of the floor for housekeeping, but my teenage son brought up the point that if we found stuff like that just in our "leaving sweep" of the room he wondered how well the rest of the room was cleaned. The heater/ air conditioner ran all night and wasn't on a thermostat making it difficult to maintain a good room temperature.
Breakfast was ok but the omelets, bacon, and biscuits were all overcooked so we just opted for the pancake maker.
My extended family lives in this area so we stay in area hotels about 4 times a year. We will be going somewhere else next time. This hotel may be better than some, but it's not worth us going back to. After all our travels the past month this was my least favorite hotel.
December 29, 2013
Rated 5.0 out of 5.0 by Dave9999 Very good
I would stay here anytime nice clean hotel. Excellent stay
December 23, 2013
Rated 5.0 out of 5.0 by Tinkerbell49 Excellent hotel. HIE is consistently clean & comfy
Holiday Inn Express has done an amazing job of keeping all of the hotels operating the same way. I travel very frequently and have had the opportunity to stay at many well-known brand hotels. I have never been as satisfied with any hotel as I have Holiday Inn Express. I have stayed at Holiday Inn Express hotels from California to North Carolina and New York to Florida. They are almost exactly identical no matter where you go. They have created high expectations within our family and met them every time. This place like all the other HIE I stay at was extremely clean, quiet, smelled good, up kept, easy parking, nice appearance, and comfortable. I'm willing to pay a little more to avoid the guesswork of trying to find a good hotel. My kids and wife are also very pleased with Holiday Inn Express as well. Very happy to have found it. Also the breakfast is actually delicious with a very wide variety of options unlike a lot of other hotels. Most hotels that provide free breakfasts have a poor definition of breakfast. When you're traveling, the last thing you want is to wake up to a crummy breakfast.
December 22, 2013
Rated 5.0 out of 5.0 by Bear45 Kind and helpful staff.
We left an item, a little yellow stuffed dog, on accident. The staff was very kind and helpful in looking for it. The room was perfect. Just the right size with a good sized bathroom. Big pillows!
December 15, 2013
Rated 5.0 out of 5.0 by StukaPilot Thanks again
Repeat visit and they maintained their excellence. Love the choices for breakfast.
December 12, 2013