Rated 4.4 out of 5 by 48
Rated 5.0 out of 5.0 by Nancy1955 Great experience, conveniently located
Holiday Inn Express has not let me down yet. Love the decor, the staff is excellent and friendly, always going beyond their responsibility to make you feel at home when you're away from home. The hotel cleanliness is a must for me, since my health is compromise; therefore, this is one of the first things I look in a hotel, and as I previously said, they have always met my expectations. The continental breakfast is good and they have a variety of items that you can choose from. The location near the airport was very convenient and some of the rental car returns where on the same road as the hotel, you could even walk to them; therefore, making it convenient to drop off your car the night before and the next morning you could take the hotel shuttle to the airport.
I will definitely recommend this hotel.
October 27, 2013
Rated 2.0 out of 5.0 by Elle0606 Smoky.
I am normally a very loyal Holiday Inn Express customer, however, I will never stay at this location again. Night staff was great. Day staff was so busy on the telephone it was difficult to get their attention.
My primary issue was the horrible smoky room on the third floor across from the vending machine. Smelled like someone had just smoked in the bathroom and towels smelled. Had to keep the door shut just to get through the night.
Normally, I would request another room, however, it was after midnight and all I wanted to do was sleep.
Not a place I would stay ever again.....and I make that trip a few times a year.
October 26, 2013
Rated 4.0 out of 5.0 by KUjayhawks Not the best for business travelers
Only one computer and printer in lobby. They need to get at least one more of each.
October 15, 2013
Rated 5.0 out of 5.0 by tarfour Warm and Friendly
Staff as amazing very helpful and kind! Rooms were good and hotel was very quiet for being right next tot he airport.
October 7, 2013
Rated 5.0 out of 5.0 by sorrynicknameselections Nice Hotel - Would stay there again.
Staff were friendly. The lady over the breakfast area was great! She made you feel so welcome at the hotel. Wish I could remember her name, but do remember that she was originally from Equador.
October 2, 2013
Rated 4.0 out of 5.0 by Seaking Ideal location for our visit
We booked this hotel as it appeared to be very close to the New England Air Museum on the other side of the airport, it certainly was as we found out when we arrived. We found the breakfast selection available to be very good with the food being replaced on a regular basis, also my wife tells me that the hair dryer in the room was the best one she has come across in a HIE. Up and down the road between the airport and the hotel there were plenty of the normal chain restaurants you find in the US. The only word of caution is that if you want a quite stay then perhaps you should go elsewhere, the hotel is right outside the airport fence and fronts a busy road, there seems to be a helicopter company operating across the road from the hotel and early each morning a helicopter would fly in and ground run for some time. This is not a problem for us as we live next to a road and on the approach to a military airfield so no problem at all.
October 1, 2013
Rated 4.0 out of 5.0 by FUBB Depends on staff
This HI Express is fairly notice hotel. However, I was a not impressed by my check inn and almost left. What information we were given was brief and mechanically given. Same clerk was on duty on our second night and was too busy talking to her girlfriend to acknowledge us. The clerk also assigned me a room(302:, which was the furthest from the elevator than any other in the inn I am obviously disabled and have to walk with a cane. The remainder of the staff were just GREAT! The morning clerk((Natasihia, I think), was superb, she went above and beyond expectations. The breakfast ladies were very pleasant. Food was good.and at propert temperature. The maid servicing our room was also excellent. Overall this was a good two night stay.
September 27, 2013
Rated 3.0 out of 5.0 by LABW Overall good, but weird room shaking
Overall this holiday inn express was pretty good. The two weird things was the elevator making noise and the room shaking. The elevator would make this awful scratching and scraping noise between the 2nd and 3rd floors every time. I was just waiting for the time I got stuck going up. Additionally my room, which was at the end of the 3rd floor would basically shake. Not sure if from any one person walking down the hall or doors closing nearby but it felt much more severe than that and also happened around 2:30 AM. Needless to say it was difficult to sleep. This was probably just a particularly weird experience with my room though. Otherwise the place was great.
September 8, 2013
Rated 3.0 out of 5.0 by TrinCollParent Convenient and well-priced
Pros: Checkin was easy, staff was friendly, room was clean, bed was comfortable.
Cons: Aircon cycles on/off all night and highway traffic is way too noisy to leave the window open while sleeping. Breakfast is terrible, coffee pretty much undrinkable.
September 1, 2013
Rated 4.0 out of 5.0 by tucktan Great location - very close to airport
If you are looking for a hotel to stay the night before a flight - this Holiday Inn Express is great. It is literally 5 minutes from the airport - and you are going against traffic so it's extremely easy to get there. They also offered shuttle service, which I declined since I had a rental car.
August 27, 2013
Rated 5.0 out of 5.0 by Raeraewebie I love staying at Holiday express!!
I have been traveling a lot this past year and anytime that I can I try to stay at HIE. We love the breakfast the rooms are always clean! Staff is helpful!
The few times that I have to stay at other hotels I am always disappointed!!
August 27, 2013
Rated 1.0 out of 5.0 by sosaman30 Worse hotel experience of my life.
Check in was fast and easy. The young girl at counter was not only professional but friendly and courteous as well. She provided us with a water bottle and snacks free of charge which was nice for the start of the night. We rushed to this hotel from our last stop for the pool thinking they close at 11pm like other Holiday Inn Express but the girl said they close at 7pm. Not sure if this is true or not but we were all disappointed. After we made it to our room, my family unpacked and got comfortable, some time later, it was shower time for bed. This is where the nightmare started. Once you turned on the shower, the water quickly arose and even without tub plug, the tub was almost half way full with dirty water, hairs, and it was disgusting. Seems all that was clogging tub came back up. I called the front desk and by this time the friendly girl was gone for the night and new guy answered. He showed no concerned and sarcastically asked if we wanted to change rooms. I told him no because we had unpacked and had lots of things all over room already. He showed no concern or tried to come up with other solutions so I took the initiative and asked if it was okay to use shower in the pool area because everyone was sweaty and needed a shower before bedtime. He sounded like he wasn't too happy about this but proceeded to say okay. I went down with my wife and our nightmare just got worse. My shower experience was okay but a few minutes into my wife's shower next door, I heard her scream. I banged on wall and asked if she was okay. She said yes and continued. Then, about 30 seconds later, another scream and this kept on through her whole ordeal. I rushed my shower like never before and stood outside of her door not insisting much about what was happening as she reassured me the first time that she was okay. After she came out, I have never seen my wife this mad in my entire life. She even cursed and the guy that worked the night shift noticed and could care less. He didn't asked what was happening. On the way upstairs, she said that the light kept turning of about every 30 seconds and it was torture taking a simple 5 minute shower. She continued explaining to me that the only way she noticed after some time that the light would come back was if she stepped out from shower area. That is very weird but anyhow, she said that at one point going in and out of shower, she slipped on floor outside of shower area, and almost hurt herself on that cement floor. All this inconvenience could have led to something worse such as my wife getting seriously hurt in that shower, end up at hospital, and even lawsuits involved for this hotel's irresponsibility of having their rooms thoroughly inspected before rented them for the night. Definitely inconvenient and not a professional safe environment to have your family at. On the way upstairs in the elevator to our room, the elevator starts making weird noises and rattling. We have never experience anything like that in any elevator and we were both concerned and she was starting to panic. Thank God nothing happened. After we get to our room, the kids all start complaining because the wifi that they offer for free was suddenly disconnected from about midnight and it still was not on by the time we left in the AM. The kids all brought their wifi ipods, laptop, etc. for nothing and were not only bored all night but so disappointed that none of them wanted to go downstairs to shower especially after hearing about the light going off in the shower and the elevator noise. I don't blame them so we went upon our way in the AM with 3 sweaty, upset, and discouraged kids. At check out in the AM, no one was at front desk. We waited for about 7 minutes to return key and no one ever showed up. We told one of the maids close by and she went to look for the person and finally another girl came to counter with her mouth greasy sucking on her fingers. I guess she was having her own breakfast buffet back there instead of taking care of customers like she should. We told her about filing a complaint and she looked like she could care less and said desperately as if she couldn't wait until she gets back to her food that we had to file it online. We left to never, ever come back to this location even though it was our favorite.
August 26, 2013
Rated 5.0 out of 5.0 by RoKoRu Great Place to Stay
My husband and I, along with our two daughters (ages 22 and 19) stayed in a double queen bed suite (2 queen beds, pullout sofa, fridge, microwave, extra sink). Very spacious and we had more than enough room.
Breakfasts were delicious and varied, and the breakfast room staff very friendly, cheery and helpful. Staff in all areas of the hotel were great!
Hotel is only 10 or 15 minutes from Six Flags New England.
I would definitely recommend this hotel.
August 26, 2013
Rated 5.0 out of 5.0 by bella0707 The best hotel I have ever stayed at!
I have been to a few hotels but this hotel is by far the cleanest and has the most friendly staff. You would never even know you were next to an airport because it was so quiet. Every staff member i encountered greeted me with a smile and were not rude one bit. The breakfast selection was amazing compared to other hotels i have stayed at. I know i won't be staying anywhere else besides the holiday inn when I need a hotel room!
August 21, 2013
Rated 3.0 out of 5.0 by Kimbap Disappointing
I specifically booked this hotel because I was leaving the following afternoon for a work conference in Chicago.I asked for a late check out and was told no because the cleaning staff is only at the hotel in the early morning.I was told by a staffer that breakfast was served until 12:00 noon,I went to the dining area around 11:00 am only to be told by another staffer that breakfast ends at 10:00 am. Also, I was told there was free shuttles to the aiprort so I planned to leave my car at the hotel,only to be told they would charge me more than the going rate!
Not to mention the bath tub filled up when I showered that morning so I brought it to the attention of the hotel when I checked out and she explained you need to step on the drain and twist or something?! Why don't you post a little sign indicating that?!
August 7, 2013
Rated 5.0 out of 5.0 by Rainee Most Pleasurable Experience
I do not usually write reviews and just had to write this one. The room was spotless, contained everything you could possibly want...refrigerator, microwave, coffee pot, etc...and even a sofa and coffee table. Very quiet and did not even notice the airplanes. The staff were very pleasant and helpful! Nice breakfast! Best of all, the price was excellent!
August 4, 2013
Rated 5.0 out of 5.0 Good Place to stay
I checked in on Tuesday Morning and I had made reservations for Tuesday. But I was billed from Monday as the check out time is 3 pm and check in time is 11. The rooms were clean and comfortable and the Room service was prompt and helpful. The dining area is spacious but I felt there were less choices of Breakfast compared to competitors. I stayed for 2 weeks and I feel relaxed and comfortable. The Guest washing service was the best but remember to get your detergent. Missed the pool. Will sure recommend to friends.
June 21, 2013
Rated 5.0 out of 5.0 by Boogyz a great experience
yes this was one of the best hotel experience i had , i would recommend a stay at this hotel.
May 30, 2013
Rated 5.0 out of 5.0 by Martyo Great Stay - really great staff
Front desk was more than accommodating and always had a smile on their faces. Room was comfortable and very clean. I will return to this hotel.
May 28, 2013
Rated 5.0 out of 5.0 by Grad2013 Convenient location & Extremely clean
- Even though this hotel is right in front of the airport, you wouldn't know it; it's very quite at all times.
- Our room was extremely clean & well stocked with towels, soaps, lotions, etc.
- Water pressure in shower was awesome!
- Staff was friendly.
- Breakfast selection pleases adults & kids.
- Breakfast attendant does a great job at keeping the area very clean & well stocked.
- Hotel is conveneiently located to many eateries, malls & 10-15mins to MA.
- Would definitely stay here again!
May 24, 2013
Rated 5.0 out of 5.0 by JRUFUSGOIU Business Stay Feedback
One of the best Holiday Inn Express Properties I have stayed at. I am a Gold / Elite member. Very impressed with staff, rooms and accommodations. Like how close this property is to BDL. Will be staying here in the future.
April 17, 2013
Rated 4.0 out of 5.0 by Ctspring2013 Comfy Bed
Good option for early flight and parking. Seems odd that the only staff visible in the evening and early morning is (are) one young (efficient) girl who apparently is the only one in charge after hours.
April 14, 2013
Rated 5.0 out of 5.0 by Happytoherehere Staff
This is a great staff. Extra recognition to Andrea who is very sweet.
April 2, 2013
Rated 5.0 out of 5.0 by Jamminzr9 Very nice
Great people and comfortable experience. Highly recommended.
March 21, 2013
Rated 5.0 out of 5.0 by Peeps A regular guest
I am a resident of PA and my wife and her family are from Windsor/Windsor Locks CT, Over the years we have stayed at this hotel for a funeral, birthday, christmas, new years or whatevever, every stay your staff has gone out of their way to make sure we were comfortable and fulfilled all our needs, you will see us every trip to CT in the future
Thanks for your hospitatily,
March 15, 2013
Rated 4.0 out of 5.0 by johnb1 good service
I had good experience and will stay at this location in the future.
March 7, 2013
Rated 5.0 out of 5.0 by ROCKY55 Enjoy staying here many times
Thanks to the Staff, always helpful, rooms are large and comfortable
March 7, 2013
Rated 4.0 out of 5.0 by Disappointment1 Great Stay
I was very pleased with my stay at this hotel. The rooms were very clean and quite. I was able to get some much needed rest before returning back home. Thanks very much to the staff for their help at check in and check out. I will recommend this hotel to all my associates that travel through this area.
March 4, 2013
Rated 5.0 out of 5.0 by suzie44 comfortable bed
hotel was very clean and staff was very friendly, and love that they have a shuttle to the airport, would stay again
February 24, 2013
Rated 5.0 out of 5.0 by Rob02301 Great Stay
I spent 2 nights there while being a Vendor at an Auto Swap meet at the Big E in Springfield. The staff was great, the girl who worked the front desk went above and beyond to help and answer any questions I had. Room was clean and Hotel was very quiet. I will definately stay there when I come back.
January 26, 2013