Rated 4.2 out of 5 by 73
Rated 4.0 out of 5.0 by Keith1950 Poor quality breakfast
The accommodation and service at this hotel were excelent. However the choice of food available at breakfast was limited, the quality was mediocre and the space available and arrangement of the facilities in the servery area were dreadful. There needs to be urgent action taken to improve the organisation of the self-service area.
February 28, 2014
Rated 4.0 out of 5.0 by Tandi Not designed for ladies!
The reason I haven't given the room five stars is that I ,and others to whom I spoke , found that the lighting, in relation to mirrors was very poor, particularly when it came to applying make-up.
I also found the TV frustrating, when trying to switch on and get a channel.
It would have been good to have had bacon available for breakfast.
Service was friendly and efficient.
February 26, 2014
Rated 3.0 out of 5.0 by LordC Clean and Comfortable
After some confusion with our booking, the computer said 1 night but we had booked 2, we settled in to a clean and comfortable room. Breakfast was okay, however the quality of coffee and the sausages were poor - both being fairly tasteless. We were surprised to find we'd been charged overnight parking for the second night, when we had not taken advantage of the car park, but parked on the street (a lesson to check the bill before you leave). When we rang to request a £5 refund, we were told someone had ticked the parking box on the computer, so it would take a manger to refund. We've heard nothing since. Overall our experience was average with a couple of disappointments, but we slept well.
February 16, 2014
Rated 5.0 out of 5.0 by Maureen44534 Excellent location and value
Great hotel and one of the best little gems in the chain, all staff top notch and very welcoming, very modern reception and a great base
February 14, 2014
Rated 5.0 out of 5.0 by Sangsip 5 STAR SERVICE
I have stayed in many HIE's and have to day this is by far the nicest. I fould the staff really helpful, polite and friendly.
The resaon for our stay was to take our son to heathrow early the next day and as we live in west wales this made it much easier, what we didnt expect was to see so much to do in Windsor, we have now booked two nights in Febuary to explore the area. My wife and I found all of the staff at the hotel extremely pleasant and would reccomend this hotel highly. (There was an Irish chap at reception / bar, I cant remember his name but his customer service skills are 100%, what a really lovely chap.
Only downside (sorry there has to be one) is the £10 per night parking with no reduction for gold members as many other HIE's do if they charge for parking, for example 50% off in Manchetser.
January 16, 2014
Rated 5.0 out of 5.0 by Maureen44534 Hhhhhhhhh ex is great
Value for money and great service, staff all friendly and approachable
January 12, 2014
Rated 4.0 out of 5.0 by dimimc Comfortable bed, clean room but bad service
Walked into the Hotel about 20:30 and there was nobody at the Reception. 20 min wait until I've been acknowledged because I had to walk behind the reception to knock the door. Very poor. With the room every was fine. It was clean but I have to say the king size bed was not a King Size but on the other side I was closer to my wife. The sofa bed was fragile however my kids did not complain. The morning after I asked if I could keep my car in the car park which I've been charged £5.00. 10 min later we decided to take the car as the weather was not good. The receptionist asked me so what shall I do with the £5.00 car park charges? Which my reply was, do what you think is right. Overall, Comfortable bed, clean room but bad service.
January 2, 2014
Rated 4.0 out of 5.0 Great hotel, smart clean rooms, off road parking & lovely breakfast
Stayed here twice now with the family, using two connecting rooms. Worked really well for us, kids love the buffet breakfast and London is only one stop away. We'll be back...
January 2, 2014