Rated 4.1 out of 5 by 61
Rated 5.0 out of 5.0 by GandJen Very Convenient
We chose the hotel as it was close to my daughters home. The cost was reasonable and included car parking which is a problem in Windsor. The room was large and well equipped and everything worked. The range of facilities provided was good and they were convenient to use. The fixtures and fittings were of good quality and the hotel was impressively clean.
October 6, 2013
Rated 4.0 out of 5.0 by Stephen50 A pleasant night exploring Windsor
The hotel was easy to find from the directions given but the car park was flooded, marring our initial impression. However the problem was explained by the friendly receptionist and we were booked in to a comfortable room. Within a short time the car park was available again and we parked the car and walked the half mile or so in to the centre of Windsor.
After a good nights sleep, not disturbed too much by the Heathrow planes flying over, we enjoyed a very adequate breakfast. the checkout time was noon enabling us to enjoy another walk around Windsor before we departed to our next destination.
We would certainly stay here again if in thr area for the night.
October 2, 2013
Rated 4.0 out of 5.0 by PeeJayAy Conveniently located, clean and air-conditioned
This was our first stay at this hotel, which is very conveniently located for our purposes (being near to Combermere Barracks). We were forunate in being able to park our car (limited parking spaces), and were also able to move into our room well in advance of the normal time. The staff were helpful and friendly, and the room - including the shower/toilet area - were clean, well-illuminated, and inviting.
The down side (and I appreciate that this is an "Express" type of hotel# was that we found the "double bed" quite narrow compared to what we are used to, and did not have too comfortable a night's sleep. Also, while the choice of items for the buffet-style breakfasts was quite good, the general area was littered with dirty spoons, used wrappers, and used crockery/cutlery #this may have been because there seemed to be a staff shortage#. Also, the heated items #bacon, sausages, scrambled egg, etc.# were NOT hot, and the scrambled egg was a little like cool rubber.
Despite this, we will stay there again, and hope that things have improved in the meantime.
September 26, 2013
Rated 5.0 out of 5.0 by Bally1955 Great hotel
We had lovely stay at hotel. Staff friendly and attentive.
Great spotless room.
Great location for Castle and river.
Good chillid atmosphere in bar/reception/breakfast area.
September 20, 2013
Rated 4.0 out of 5.0 by DOUG12 OK
Me and my wife had a great time and the location is great for the centre of Windsor which is less than a 10 min walk the only let down was the breakfast due to short staff being on duty breakfast was disappointing
September 20, 2013
Rated 5.0 out of 5.0 by GPJ1198 Good place to stay in Windsor
Its a new hotel and up to the usual standard of an Holiday Inn Express, we stayed for two nights while we visited Legoland and found it more than adequate. The sofa bed for our grandson was not the best and we ended up putting the mattress on the floor, but it was not an issue. The only reason i would mark down the staff is because when our room was serviced there were no towels left and the tea and milk were not replenished, also the mugs were not cleaned and the shower gel in the bathroom not replaced. Minor things that were put right but shouldd not have been neglected in the first place. Reception staff very good.
September 19, 2013
Rated 4.0 out of 5.0 by Bells3 Good location and generally a good experience
We stayed one night and were pleased with most of our time there. The one poor thing was the beds both the double one and the fold down sofa bed were very uncomfortable with poor mattresses. Other than that it was quiet, convenient, good service and everything we could have hoped for.
September 13, 2013
Rated 4.0 out of 5.0 by Traveler0000 Cold, food, rude staff lovely room
If the underground car park says spaces beware it always says that.
The staff when I arrived consisted of 2 trainees and a duty manager who hide out back.
The food arrived cold/frozen, what was warm was just edible.
When I complained the duty manager took 20 minutes to appear was rude and disinterested.
Room was comfy and well designed.
If your staying at this hotel for a room then well recommended if you want food you have been warned.
September 8, 2013
Rated 1.0 out of 5.0 by sarah68 Disappointing
Diabolical bed, far too small for a double. Haven't stayed in a hotel for years that still sells rooms with regular sized double beds!!! The mattress quality was extremely poor, very cheap mattress with very few pocket springs which had not been turned. This resulted in very little sleep. A limited range of breakfast foods on offer, nasty cheap sausages were served. Mentioned the bed to the duty manager who was very courteous and apologetic. She did say that this would be passed onto the manager. Haven't heard anything further. For a national group of hotels a courtesy email would have been nice.
September 3, 2013
Rated 5.0 out of 5.0 by csj1970 Great hotel and staff
Stayed here for 2 nights. Would highly recommend it . Lovely staff, very friendly and helpful
Breakfast was good
Could not fault the place at all
Will return if ever we go back to Windsor
August 31, 2013
Rated 5.0 out of 5.0 by Xue72 comfortable bed, frindly enviromente ande great service
most of the staff has been friendly and kind. We really enjoy our stay
August 30, 2013
Rated 5.0 out of 5.0 by ems007 bed really comfortable
Close to Windsor so great base. Enjoyed stay. Staff however died not let us know when checking out we needed a card to get out of carpark which was quite annoying.
August 29, 2013
Rated 4.0 out of 5.0 by Cazza1 Great Location
Great location for the centre of Windsor, helpful friendly staff, would recommend.
August 26, 2013
Rated 1.0 out of 5.0 by FUIHG Good shower, but the rest....
Found the room to be poky, the double bed small and the carpet dirty (suspicious clumps of hair were to be found everywhere). Also the view on to WIndsor police station didn't have much going for it!
August 24, 2013
Rated 2.0 out of 5.0 by LP1972 Rooms okay, the rest is pretty poor.
My partner and I stayed here during a recent house move. The majority of guests were families with young children visiting Legoland so expect lots of toddlers and youngsters running around which is somewhat disturbing if they're in the next room or using the corridor outside the room as a race track. The rooms were okay although experiencing lots of wear and tear quickly and the lift operation quirky. The self service breakfast was a shambles; the staff seemed incapable of helping this run smoothly and the juice machine, milk, clean crockery, space to stow away dirty trays as well as the food all ran out during the two occasions we ate there and it was up to the guests to proactively find the staff member and ask them to deal with it. Some acted pretty disinterested and responded at a glacial pace. When we were asked at check out whether we'd enjoyed our stay, and saying we hadn't, the otherwise helpful blonde E. European lady burst out laughing and made no attempt to find out why - strange! We then loaded the car in the part flooded car park and departed. If you're not in a family going to Legoland, you'd be better off finding somewhere else.
August 19, 2013
Rated 5.0 out of 5.0 by trvllvr123 Amazing staff
A group of us stayed for a couple of nights on priority nights. Staff were really friendly and location really convenient. Overall great stay
August 19, 2013
Rated 3.0 out of 5.0 by Eagle20 Excellent room not as good elsewhere
Room was clean and in almost perfect condition with the best TV (28" LG) of any of the many hotels I have stayed in, and the bed was very comfortable. Some aircraft noise in the evening (Heathrow airport is not far away) but quiet overnight. Other HI Express hotels I have visited have adequate on site car parking for the number of rooms, but the underground car park in this one is very small and the spaces are tight.
Unfortunately "budget" hotels rely on minimum staffing to keep costs down and can provide less than ideal service. During my stay, one member of staff was covering both reception and bar service (serving drinks, taking meal orders, and payments for these). This resulted in a lengthy wait on every of the three occasions I required service.
August 12, 2013
Rated 5.0 out of 5.0 Great Hotel for Business or Family Fun
I stayed over two weeks at this hotel. The staff are fantastic, friendly and very helpful and knowledgeable about the area. The room are immaculate and very comfortable. Great WiFi at no additional cost !! I had a great signal everywhere in the hotel. The breakfast is very good and taste like homemade. Had dinner a couple of times here and it was very good. They have an ice machine and a good snack machine on the premise. Very easy access to Windsor Castle and all the Windsor sites and shopping area.
August 11, 2013
Rated 4.0 out of 5.0 by BreakAway99 Great stay at late notice
We stayed at the Holiday Inn as we were let down last minute by a B&B we were due to stay.
We asked for a room and were offered a good room and were booked in quickly and with minimum fuss.
The room was really nice, clean and tidy with good amenities, everything you would need for a nights stay.
The location is great as it is only a 10 minute walk to the centre of Windsor but far enough away from the hustle of the centre.
There is a secure car park below the hotel which is really handy as parking is at a premium in the area.
One last thing, the girl working at reception was really friendly and helpful and did all she could for us to make our stay comfortable, so a big thankyou to her.
August 11, 2013
Rated 5.0 out of 5.0 by Soulboy A great place to stay
Selected this hotel as a base for a family leisure trip to Windsor and London.
Friendly staff, good parking, ideal location, decent breakfast menu, comfortable beds and well appointed room.
Excellent standard of cleanliness throughout.
Happy to recommend to others and equally happy to stay here again if the opportunity arises.
July 27, 2013
Rated 3.0 out of 5.0 by DA123 Not very friendly service
Whilst the location is good, there is little else to put in the plus column at this hotel. We found the staff to be quite unfriendly and unhelpful. There was no attempt to go out of their way to enhance our stay. The quality of the food at breakfast was low. The hotel offers dinner, expect on the night we tried to order.
Prior to our stay at this HIE, we had stayed at a HIE in Warwick, which set a much higher standard that Windsor.
July 24, 2013
Rated 4.0 out of 5.0 by LittleLizzie6 Good Location
Good location for visiting local attractions. Car parking on site very good. A friendly welcome , room clean and comfortable. Would definitely choose to stay here again.
July 6, 2013
Rated 5.0 out of 5.0 by MCCCM Great location, great staff interactions.
We stayed there for a couple of days in mid June.
The hotel has an excellent location, just a short 10 min walk into downtown Windsor and about 15 to Windsor castle.
Parking is a bit limited, however manageable with the attached parking garage.
Room are standard and in good condition.
What set this property apart from many other, was the quality of it's employees. They are looking out for you and were extremely helpful at every interaction.
From housekeeping to the GM every one was just pleasant to deal with, making it clear that customer service satisfaction was their goal.
Thank you for a pleasant stay.
June 24, 2013
Rated 4.0 out of 5.0 by Aljar Parking
The hotel and inclusive breakfast were excellent for a budget price hotel. The free Internet connection was was an added bonus even if a little slow.
The big drawback at the moment was the lack of available parking in the hotel car park because of refurbishment.
The hotel staff were not even willing to offer a guess as to when the car park would be available and there were varied opinions about where street parking could be found.
June 14, 2013
Rated 2.0 out of 5.0 by BernieC OK Accommodation
While our room was OK and the hotel certainly modern there were some issues. Having stayed at many Holiday Inns the first issue is that there was no real recognition as a Priority club member, while in the UK we stayed at two other Intercontinental hotels that were outstanding and certainly treated us extremel well, perhaps we have been spoiled by our experiences with other Holiday Inn locations. The other issue is that while the staff was friendly they seemed short handed and the service perhaps not what I expected. The last point is location, being beside the police station, several times in the middle of the night being awakened by sirens from PC cars.
June 14, 2013
Rated 5.0 out of 5.0 by Jgbranson Jgbranson
Very clean, comfortable, good food, and a friendly and helpful staff. Parking is a problem.
June 10, 2013
Rated 5.0 out of 5.0 by Kurt54 End of Trip Windsor Stay
Clean hotel, excellent staff, great breakfast and close enough to Heathrow airport for those with rental cars. There was no hotel parking available at the time of stay, but there was street parking for a fee. I would definitely stay here to see the local sites - very easy walk to Windsor Castle.
June 8, 2013
Rated 4.0 out of 5.0 by SoloTraveler Great location for a stopover
I used a points from my priority club membership for this one night stay which I took on my way up the country to visit relatives as I didn't relish the thought of a 4am start! Also the location is in easy walking distance from the castle and the centre of town so I had an easy complementary breakfast in the hotel then into town for a leisurely walk and a coffee before heading off in the car.
I was checked very efficiently by a bubbly young lady in the late evening and found a beautiful modern hotel room well appointed and very comfortable for me at least, might be a bit cosy for a couple. I used my complementary 24hr one device WiFi access (this may have been as a priority club member but i didn't check) to check my email then promptly went to sleep after a hot shower taken in the immaculately clean bathroom.
Woke up and took advantage of the self service breakfast which included almost everything you could want (cereal, jams, toast, pastries, hot drinks, juice, scrambled eggs, sausages amongst other items).
After a hour in the town returned and checked out quickly without any fuss.
There was parking onsite however it was not in operation at this time but there was seemingly plenty of parking on the street in a safe neighbourhood (infact next to the police station).
Overall a very good stay and I would have no hesitation in returning.
June 7, 2013
Rated 5.0 out of 5.0 by IanG3x99 Very Helpful staff
Hotel is fairly new, room equipped to high standard. Staff excellent and extremely helpful and cheerful.
Underground Car Park is not currently available, though it is being worked on. There is a Youth Centre behind the hotel - parking is free between 19:00 and 09:00 - though the Parking sign does not indicate this - we rang the local council to check and they confirmed that the sign was incorrect. We parked overnight without any problems.
The hotel is a 10 minute walk into the town centre.
June 4, 2013
Rated 2.0 out of 5.0 by Marmot Parking mayhem
Could not park at hotel. Duty manager insists problem of parking is on website. It is not. It shows parking is available.
Duty manager suggested adjacent road which was double yellow lines or opposite which appeared to be residents only.
Worst of all the duty manager keeps saying 'it's not my problem'.
IT IS - these are your customers that you are offending. Staff need a little more training in customer skills and taking responsibility.
DO NOT stay at this hotel if you want relaxing time.
May 17, 2013