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Rated 4.2 out of 5 by 125 reviewers.
Rated 5.0 out of 5.0 by Great Hotel and Staff This hotel is by far the best express I've stayed in, very friendly and always feel a valued guest. The team that was headed by Gerard on the front desk do a fantastic job... It does get busy at times with minimum staff on but the team never showed that they were fazed by it.. The company could look at recruiting as it did come across to people waiting that they were rushing around June 22, 2014
Rated 3.0 out of 5.0 by Quiet with Poor Breakfast This hotel is on a quiet road with awkward basement parking but good sound proofing. The breakfast is very poor. June 15, 2014
Rated 1.0 out of 5.0 by Great staff but poor value Felt the amount paid for the room was very high for the facilities provided. No shampoo etc in the bathroom, limited menu in the restaurant, no choice for children considering so close to Legoland. However, staff went out of their way to assist if we required anything. June 11, 2014
Rated 4.0 out of 5.0 by Good location and value for money We chose this hotel so we could visit Legoland (which is very close by). We found the room a good size, very comfortable with a clean contemporary bathroom. The staff were very polite and attentive (the maid was little too keen to get in our room on check out!). The WiFi is free and worked well and we were impressed with the large sofa bed for our adult son. The parking was worth the £10 charge as it was convenient and secure. Our only disappointment was the quality of the breakfast which can best be described as adequate. It filled a hole but wasn't very exciting. Having said that, we had a comfortable stay and would return. June 11, 2014
Rated 4.0 out of 5.0 by lovely room, but not the best variety of breakfast Stayed in this hotel for the Legoland hotel. Really liked the hotel and.our room. My only disappointment was the breakfast. I was told it was continental and full English. It wasn't full english in my eyes. Breakfast consist of toast, sausages, scrambled egg and beans (it was nice though), cereals, croissants. I would go back to this hotel though. June 10, 2014
Rated 5.0 out of 5.0 by great srevice friendley staff, clean and comfortable hotel, perfect location to visit windsor.. June 7, 2014
Rated 5.0 out of 5.0 by Good service, good location Nice modern hotel with all the facilities needed for a family short stay. B June 6, 2014
Rated 5.0 out of 5.0 by welcome to windsor was great Enjoyed my stay at the hotel. Good location, easy to park, very good breakfast. June 2, 2014
Rated 5.0 out of 5.0 by Very clean room and friendly staff I found this room to be very nice, clean and well equipped . The staff were very polite and very helpful. Excellent ! May 28, 2014
Rated 5.0 out of 5.0 by Great value family room & breakfast for 4 for £99 Weekend sightseeing in Windsor and day trip to Legoland. Great customer service, very clean, staff couldn't do enough to help, great breakfast choice ( although partner missed the bacon!), secure parking for reasonable price, 15 mins walk to town centre, and next door to police, fire brigade, and hospital ( just in case lol ) !! Will definitely return May 9, 2014
Rated 2.0 out of 5.0 Constantly interrupted - Keys failed Stay here fairly regularly, and this stay was not up to standard. I had pre booked late check out, and notified staff twice that i would be resting. Despite this, housekeeping knocked a total of 4 times in the morning, and at one point walked straight into the room. Suffice to say I was most disturbed and did not sleep well, at all. The final piece of the puzzle, as I was getting changed, maintenance started knocking on the door and again, went to open the door. I grabbed the handle and had to, for the third time, state I was getting changed. Aside from that, I had to change my keys 4 times too...because they wouldn't unlock the door. I complained to management , am still awaiting a response. April 15, 2014
Rated 3.0 out of 5.0 by A Useful Stopover Point Very pleasant one night stay. Staff are efficient, most helpful and very friendly. Comfortable room with decent quick breakfast. This hotel will not disappoint those needing a short break or convenient stop over hotel. April 13, 2014
Rated 4.0 out of 5.0 by Well managed property My third stay here, all good, clean and well appointed rooms, Breakfast o.k., nothing special, but all is there. Location is excellant, quiet and in walking distance to Windsor town. Staff is friedly and customer-oriented. March 31, 2014
Rated 4.0 out of 5.0 by Poor quality breakfast The accommodation and service at this hotel were excelent. However the choice of food available at breakfast was limited, the quality was mediocre and the space available and arrangement of the facilities in the servery area were dreadful. There needs to be urgent action taken to improve the organisation of the self-service area. February 28, 2014
Rated 4.0 out of 5.0 by Not designed for ladies! The reason I haven't given the room five stars is that I ,and others to whom I spoke , found that the lighting, in relation to mirrors was very poor, particularly when it came to applying make-up. I also found the TV frustrating, when trying to switch on and get a channel. It would have been good to have had bacon available for breakfast. Service was friendly and efficient. February 26, 2014
Rated 3.0 out of 5.0 by Clean and Comfortable After some confusion with our booking, the computer said 1 night but we had booked 2, we settled in to a clean and comfortable room. Breakfast was okay, however the quality of coffee and the sausages were poor - both being fairly tasteless. We were surprised to find we'd been charged overnight parking for the second night, when we had not taken advantage of the car park, but parked on the street (a lesson to check the bill before you leave). When we rang to request a £5 refund, we were told someone had ticked the parking box on the computer, so it would take a manger to refund. We've heard nothing since. Overall our experience was average with a couple of disappointments, but we slept well. February 16, 2014
Rated 5.0 out of 5.0 by Excellent location and value Great hotel and one of the best little gems in the chain, all staff top notch and very welcoming, very modern reception and a great base February 14, 2014
Rated 5.0 out of 5.0 by 5 STAR SERVICE I have stayed in many HIE's and have to day this is by far the nicest. I fould the staff really helpful, polite and friendly. The resaon for our stay was to take our son to heathrow early the next day and as we live in west wales this made it much easier, what we didnt expect was to see so much to do in Windsor, we have now booked two nights in Febuary to explore the area. My wife and I found all of the staff at the hotel extremely pleasant and would reccomend this hotel highly. (There was an Irish chap at reception / bar, I cant remember his name but his customer service skills are 100%, what a really lovely chap. Only downside (sorry there has to be one) is the £10 per night parking with no reduction for gold members as many other HIE's do if they charge for parking, for example 50% off in Manchetser. Paul. January 16, 2014
Rated 5.0 out of 5.0 by Hhhhhhhhh ex is great Value for money and great service, staff all friendly and approachable January 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room but bad service Walked into the Hotel about 20:30 and there was nobody at the Reception. 20 min wait until I've been acknowledged because I had to walk behind the reception to knock the door. Very poor. With the room every was fine. It was clean but I have to say the king size bed was not a King Size but on the other side I was closer to my wife. The sofa bed was fragile however my kids did not complain. The morning after I asked if I could keep my car in the car park which I've been charged £5.00. 10 min later we decided to take the car as the weather was not good. The receptionist asked me so what shall I do with the £5.00 car park charges? Which my reply was, do what you think is right. Overall, Comfortable bed, clean room but bad service. January 2, 2014
Rated 4.0 out of 5.0 Great hotel, smart clean rooms, off road parking & lovely breakfast Stayed here twice now with the family, using two connecting rooms. Worked really well for us, kids love the buffet breakfast and London is only one stop away. We'll be back... January 2, 2014
Rated 3.0 out of 5.0 by Location is good Stayed over on a Saturday night. The Hotel room was clean and comfortable as was the bed. There are limited parking spaces so if having your car in secure parking is important - get there early. The breakfast provided on Sunday morning during which the Hotel calls its "busy period 9am -10am" though free was disappointing. The guests kept on asking for basic things like cereal, yoghurt, eggs and beans which was being run down by the staff who did not refill these in sufficient time, which caused unnecessary queues, at one point a member of staff told a guest they had run out of eggs! I would suggest having a more mature staff member dealing with the breakfast service in future or ensure any staff on it are given sufficient training to be able to ensure this is not a problem in future - but this is a management issue. The location to the centre of Windsor is a reasonable 10 minute walk away. January 2, 2014
Rated 5.0 out of 5.0 by Fantastic Short Stay We were very impressed with the modern facilities in the room - I thought the bathroom in particular was very stylish and importantly very clean. I have stayed in many 5 star boutique hotels and some didn't live up to the standards of this particular Holiday Inn. All staff were very helpful and friendly and made the whole stay very enjoyable. We were in a large group (approx 6 rooms booked) and stayed in the bar till late - the staff did not hurry us along and just let us get on with it. We would all recommend to friends and family to stay here if they are visiting Windsor. December 23, 2013
Rated 5.0 out of 5.0 by Excellent room spotless and clean Friendly helpful staff Good standard of breakfast to set you up for the day Quiet ,comfortable and convenient for Windsor or even commuting into London Highly recommended December 22, 2013
Rated 4.0 out of 5.0 by Need to recognize Platinum Members The hotel building is the best HIE I stay in but it is let down by the staff & breakfast. I have only once in 3 stays been greeted as a Platinum member I am still owed 1500 Priority points 500 for each stay that have not been applied despite me reminding staff on each subsequent stay & being promised they will be added. Breakfast is hit miss there is never any fresh fruit ie apples,bananas which are always available at HIE & appear on the breakfast menu ! The hotel is in a good location & is bright & spacious just need to sort out breakfast & bonus points for Loyal Platinum Members! December 17, 2013
Rated 4.0 out of 5.0 by Spacious & new A really good HIE brand new spacious rooms which are tasteful & onsite parking £5 a day. Really easy 10 min walk to Windsor town centre & close to many excellent restaurants. On the downside no recognition for being a Platinum member so no drinks voucher bonus points or free parking etc not even greeted as a Priority member. December 2, 2013
Rated 5.0 out of 5.0 by great staff Staff are great and helpful, rooms clean only negative bed seemed to sag in centre and wasn't very comfortable (my friend in another room also had same problem) November 20, 2013
Rated 5.0 out of 5.0 by Perfectly placed Had a great stay, all the staff were pleasant and helpful. Very quiet despite the hotel being busy and perfectly laced to explore the city centre. November 12, 2013
Rated 2.0 out of 5.0 by Windsor Bed very uncomfortable as it dipped in the middle. Pillows flat and uncomfortable too. Room not particularly clean - crumbs on floor and it was dusty too. Thought charging £10 to park in a half empty and partly flooded car park was expensive and didn't use it. Also we had not been made aware that we would have to pay to park. However, staff good and breakfast good. October 26, 2013
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