Rated 4.2 out of 5 by 73
Rated 4.0 out of 5.0 by CaptainCath Comfortable, modern hotel
Although the hotel is new and still suffering a few teething problems i.e. underground car park not yet open and lift stopping on every floor, the hotel still provided an excellent service. The staff were polite and friendly, the room clean and comfortable with a choice of pillows and the breakfast quick and convenient. The location is excellent, close to Windsor town centre and price very reasonable. We're very likely to stay there again and would recommend to friends.
November 3, 2012
Rated 3.0 out of 5.0 by Snoopy8690 Room not made up for the number of Guests on the booking
We had a great stay and would use this Hotel again, However, the room had no bedding and towels for the Child bed, also, we were disappointed with the cooked Breakfast, all that was on offer was Sausage beans and Scrambled Egg. The Car Park was not completed so we had to leave our car in a Car Park behind the Hotel where Metal Thieves had helped themselves to Lead Flashings, we did not feel comfortable with this location. Perhaps Holiday Inn should have waited another month before opening to guests. Great location for sightseeing in Windsor though.
October 28, 2012
Rated 5.0 out of 5.0 by christopher6 Comfort and Service
The disability room was ideal with good supports around the shower and toilet which made it all the more comfortable and relaxing. The staff were very polite and helpful in ensuring our stay was pleasant.
October 24, 2012
Rated 4.0 out of 5.0 by windymiller22 Teething Troubles
We stayed at this hotel 13th October for 2 nights. We were attending a family party in Windsor, so it was convenient for us. It is quite well-placed to walk into town and to the castle, which takes about 15-20 minutes. The rooms are very spacious and comfortable, however there were some very noisy people on the floor above, so we were disturbed quite early on both mornings with a lot of thumping and banging. The car park was not available as it appeared not to be finished yet, however the hotel gave us information regarding another car park at the back of the hotel which we used and was perfectly safe. The breakfast however was very disappointing on both days. There was not one choice of healthy cereal, just children's cereal [rice crispies] and sugar coated cornflakes. They told me there had been muesli but that they had "run out" I thought this was very strange seeing that the hotel had only just opened, so it would make you wonder how much they had ordered in the first place. On the second morning, there was still no muesli, so I fail to see why they hadn't bothered to have any more brought in. As this is a brand new hotel, you would think all these things would be very important. They did say there were some ordinary corn flakes in another container, but when I actually tried them they were just the same sugar coated ones. Lastly, the coffee from the machine at breakfast is absolutely vile. It does not taste like coffee at all and no matter which button you pressed [ I tried white coffee, black coffee and in desperation, cappucino!] it still gave you the same cup of lukewarm black coffee???!! I am assuming nobody had bothered to refill the machine with milk. I would stay at the hotel again, if I was in Windsor, but would have to eat out for breakfast, even if just for a decent cup of hot coffee. I appreciate that this is a "free" breakfast, but being a platinum priority club member, I stay in the express hotels frequently and there are a lot of others who manage to provide a far superior selection of foods.
October 21, 2012
Rated 5.0 out of 5.0 hotel great but do need to up the game with breakfast & parking
hotel was clean comfortable, family room is on small side and was a bit cramped with 2nd bed up, but all was great really, until breakfast, as a new hotel maybe they have not got used to the volume and speed required to ensure smooth service, 1st night's breakfast we got down early and most things were available but were limited, 2nd morning nothing was available and as soon as it came out it was gone again! chef you really need to up your game - you let the side down sadly, parking unfortunately was not available, we had the use of a company carpark around the corner, but would be better when hotels carpark is sorted.
however taking all into consideration I would come back and I see the 'faults' as easy to correct.
service was great from reception, friendly and helpful
October 13, 2012