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Rated 4.2 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by A great place to stay Selected this hotel as a base for a family leisure trip to Windsor and London. Friendly staff, good parking, ideal location, decent breakfast menu, comfortable beds and well appointed room. Excellent standard of cleanliness throughout. Happy to recommend to others and equally happy to stay here again if the opportunity arises. July 27, 2013
Rated 3.0 out of 5.0 by Not very friendly service Whilst the location is good, there is little else to put in the plus column at this hotel. We found the staff to be quite unfriendly and unhelpful. There was no attempt to go out of their way to enhance our stay. The quality of the food at breakfast was low. The hotel offers dinner, expect on the night we tried to order. Prior to our stay at this HIE, we had stayed at a HIE in Warwick, which set a much higher standard that Windsor. July 24, 2013
Rated 4.0 out of 5.0 by Good Location Good location for visiting local attractions. Car parking on site very good. A friendly welcome , room clean and comfortable. Would definitely choose to stay here again. July 6, 2013
Rated 5.0 out of 5.0 by Great location, great staff interactions. We stayed there for a couple of days in mid June. The hotel has an excellent location, just a short 10 min walk into downtown Windsor and about 15 to Windsor castle. Parking is a bit limited, however manageable with the attached parking garage. Room are standard and in good condition. What set this property apart from many other, was the quality of it's employees. They are looking out for you and were extremely helpful at every interaction. From housekeeping to the GM every one was just pleasant to deal with, making it clear that customer service satisfaction was their goal. Thank you for a pleasant stay. June 24, 2013
Rated 4.0 out of 5.0 by Parking The hotel and inclusive breakfast were excellent for a budget price hotel. The free Internet connection was was an added bonus even if a little slow. The big drawback at the moment was the lack of available parking in the hotel car park because of refurbishment. The hotel staff were not even willing to offer a guess as to when the car park would be available and there were varied opinions about where street parking could be found. June 14, 2013
Rated 2.0 out of 5.0 by OK Accommodation While our room was OK and the hotel certainly modern there were some issues. Having stayed at many Holiday Inns the first issue is that there was no real recognition as a Priority club member, while in the UK we stayed at two other Intercontinental hotels that were outstanding and certainly treated us extremel well, perhaps we have been spoiled by our experiences with other Holiday Inn locations. The other issue is that while the staff was friendly they seemed short handed and the service perhaps not what I expected. The last point is location, being beside the police station, several times in the middle of the night being awakened by sirens from PC cars. June 14, 2013
Rated 5.0 out of 5.0 by Jgbranson Very clean, comfortable, good food, and a friendly and helpful staff. Parking is a problem. June 10, 2013
Rated 5.0 out of 5.0 by End of Trip Windsor Stay Clean hotel, excellent staff, great breakfast and close enough to Heathrow airport for those with rental cars. There was no hotel parking available at the time of stay, but there was street parking for a fee. I would definitely stay here to see the local sites - very easy walk to Windsor Castle. June 8, 2013
Rated 4.0 out of 5.0 by Great location for a stopover I used a points from my priority club membership for this one night stay which I took on my way up the country to visit relatives as I didn't relish the thought of a 4am start! Also the location is in easy walking distance from the castle and the centre of town so I had an easy complementary breakfast in the hotel then into town for a leisurely walk and a coffee before heading off in the car. I was checked very efficiently by a bubbly young lady in the late evening and found a beautiful modern hotel room well appointed and very comfortable for me at least, might be a bit cosy for a couple. I used my complementary 24hr one device WiFi access (this may have been as a priority club member but i didn't check) to check my email then promptly went to sleep after a hot shower taken in the immaculately clean bathroom. Woke up and took advantage of the self service breakfast which included almost everything you could want (cereal, jams, toast, pastries, hot drinks, juice, scrambled eggs, sausages amongst other items). After a hour in the town returned and checked out quickly without any fuss. There was parking onsite however it was not in operation at this time but there was seemingly plenty of parking on the street in a safe neighbourhood (infact next to the police station). Overall a very good stay and I would have no hesitation in returning. June 7, 2013
Rated 5.0 out of 5.0 by Very Helpful staff Hotel is fairly new, room equipped to high standard. Staff excellent and extremely helpful and cheerful. Underground Car Park is not currently available, though it is being worked on. There is a Youth Centre behind the hotel - parking is free between 19:00 and 09:00 - though the Parking sign does not indicate this - we rang the local council to check and they confirmed that the sign was incorrect. We parked overnight without any problems. The hotel is a 10 minute walk into the town centre. June 4, 2013
Rated 2.0 out of 5.0 by Parking mayhem Could not park at hotel. Duty manager insists problem of parking is on website. It is not. It shows parking is available. Duty manager suggested adjacent road which was double yellow lines or opposite which appeared to be residents only. Worst of all the duty manager keeps saying 'it's not my problem'. IT IS - these are your customers that you are offending. Staff need a little more training in customer skills and taking responsibility. DO NOT stay at this hotel if you want relaxing time. May 17, 2013
Rated 4.0 out of 5.0 by comfortable bed and good service. Friendly staff Everything was fine but we had to park as instructed on double yellow lines as car was inaccessible due to work being carried out. May 13, 2013
Rated 4.0 out of 5.0 by New and very clean Great location and will be even better when the car park is built May 10, 2013
Rated 4.0 out of 5.0 by Back in England. Gorgeous head showers! Matresses need to be renovated. The manager Milo is very good but part of his staff need improvement.. April 30, 2013
Rated 4.0 out of 5.0 by Nice hotel but no parking available Hotel is fine with reasonable price. Breakfast very basic. Unfortunately, no parking places available - looking for free places nearby was always taking some time. Very friendly staff! April 13, 2013
Rated 3.0 out of 5.0 by Very clean but poor food,service and car parking. Arrived at hotel to be told that payment made in February had been declined because "Holiday Inn have trouble with Maestro cards" The hotel has an underground car park which is shut so we had to pay for metered parking nearby and had to return to the meter to pay during the evening. The evening food was limited in choice and low in quality. The breakfast was much better. Rooms were high standard and were extremely clean. April 12, 2013
Rated 5.0 out of 5.0 by Like staying with the family This is a new, smaller HI Express and gives a homely feeling. The experience is enhanced by the friendly and attentive staff. The rooms are well appointed and comfortable, with excellent bathrooms. I've stayed here a few times already and it's my hotel of choice in the Slough/Windsor area. April 2, 2013
Rated 4.0 out of 5.0 by Housekeeping This hotel was great expect for the cleaning staff. the bed was made with a tissue still under the covers. Also the housekeeper walked in the room with the do not disturb sign on the door. They didn't knock or acknowledge who they were. March 24, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff Very friendly and helpful staff. When the car parking is sorted it will be an excellent venue for visiting Windsor. March 10, 2013
Rated 5.0 out of 5.0 by Good place to stay in Windsor Exellent hotel with terrific bathroom. Comfortable beds and good continental breakfast with the option of hot cooked food. February 17, 2013
Rated 5.0 out of 5.0 by Absolutely excellent This is our second stay at the hotel, our first being a few weeks after the hotel opened (we stayed in early November 2012). Any teething problems with a brand new hotel seem to have been rectified and we had an excellent totally faultless stay this time in January 2013. The rooms are most comfortable and decor very smart with very comfortable beds. The staff are very helpful and friendly and it was a pleasure staying at the hotel. We will definitely be staying again. Thanks for a wonderful experience. February 3, 2013
Rated 5.0 out of 5.0 by wonderful hotel, will stay again !!! Our weekend in Windsor was all the better for our choice of hotel - which was very modern, comfortable and the staff were lovely. Great location, with only short walk to start of shops/bars, and gave you the opportunity to see the outskirts of town - where we found a fantastic moroccan restaurant ! Shame about the parking - hope the hotel get the underground parking sorted soon - since this must cause problems during the week when hotel busy - we were there at weekend so ok to park on road next door - but limited spaces. Will definately go again !! January 21, 2013
Rated 2.0 out of 5.0 by poor holiday inn experience Car parking - lack of is an issue. 1st night arrived at 7.45pm NO parking spaces on the side road or road hotel is situated on. Ended up parking in disabled spot with permission. 2nd night arrived at 10pm. Again NO parking. Asked hotel for assistance, he said been an issue all night as a party of 20 people in. parked in an odd spot on front of hotel. Food - just wanted a snack. Ordered nachos. Served them and apologised as they had no salsa, no sour cream. Guacolmloe must have been out of a tube and the strangest I have ever tasted. Did not eat them and complained Check out - charges were incorrect. Denied had pre authorisation which later agreed they had. Hotel is nice as new and a good location for Windsor but have moved back to Hoilday Inn Maidenhead or High Wycombe and will pay more for a better service January 17, 2013
Rated 5.0 out of 5.0 by wonderful staff i booked and arrived late at this hotel due to a flight cancellation. the staff were extremely welcolming and cheered me up after a dreadful day. in the morning i had to leave before breakfast but they made sure i had coffee and offered me toast and cereal. the room was very comfortable. the hotel seems to be in a great location, near to central windsor. i will definitely stay here again. i stay in holiday inns frequently but this one is the best so far. December 17, 2012
Rated 4.0 out of 5.0 by Bedrooms The bedroom was clean and well furnished. The bathroom was excellent. My only critisism is the bedroom had a joining door into what I assume was another guest bedroom. Hearing other guests talking and coughing during the night was not very comfortable. If I was to stay again I would definitely ask for a bedroom that does not have an adjoining door. November 19, 2012
Rated 4.0 out of 5.0 by Great hotel in ideal location for Legoland and Windsor My family and I choose this hotel as a base for our visit to Legoland Windsor. We wasn't disappointed. It was in a good location for our visit and as a new hotel felt very modern and clean. I would recommend this hotel with its good customer service and spacious rooms. Breakfast was also a pleasant surprise with not only a continental selection but also a variety of hot items. The only disappointment was having to park the car down the road due to the car park not being available during our stay. This became a little tricky with bags and a child but with the on-site car park I don't envisage this being a problem. Overall a great stay!!! November 9, 2012
Rated 5.0 out of 5.0 by Great Service The staff were incredibly helpful and friendly especially to my two young children. The carpark was unavailable but a suitable alternative was available! This is a great hotel and will definitely use again and recommend to friends. November 8, 2012
Rated 4.0 out of 5.0 by Well Worth a Visit Pleasant stay in the Hotel whilst visiting Windsor--clean well run site offering excellent value November 5, 2012
Rated 5.0 out of 5.0 by Great service and location The perfect place to stay for Windsor and Legoland. Staff were excellent and room perfect. 5 min walk to the centre of Windsor and a 10 min drive to Legoland. Breakfast choice was a bit limited with quite a wait at times for fresh items but this was at peak time so to be expected really. Would strongly recommend this hotel. November 4, 2012
Rated 4.0 out of 5.0 by Comfortable, modern hotel Although the hotel is new and still suffering a few teething problems i.e. underground car park not yet open and lift stopping on every floor, the hotel still provided an excellent service. The staff were polite and friendly, the room clean and comfortable with a choice of pillows and the breakfast quick and convenient. The location is excellent, close to Windsor town centre and price very reasonable. We're very likely to stay there again and would recommend to friends. November 3, 2012
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