Rated 4.3 out of 5 by 60
Rated 3.0 out of 5.0 by TomDM Didn't like "pet friendly" hotel
We were disappointed because our room had an odor and the hotel was full and they could not move us to another room. They did offer to "bomb" our room but we would have to be out for at least 30 min. After we checked in, we noticed the entire hotel was "pet friendly" which I believe was the cause of the odor. The staff was excellent but in the future, I will definitely avoid hotels which are "pet friendly".
October 22, 2013
Rated 5.0 out of 5.0 by kb20028 Nice clean room and nice amenities
This hotel is a bit newer than some. It is well kept and has everything you need, fitness area, restaurant across the parking lot, breakfast included, 2 tvs (one in the main room and other in the bathroom. it is nice if you want to catch the news while getting ready in the morning! This is a solid hotel and I will return.
October 21, 2013
Rated 5.0 out of 5.0 by PoolPartyPaulie Wondefrul place to stay!
Our family had a wonderful experience at your hotel in Winona, MN. The pool area was a big hit with all. The room was very spacious and extremely clean. The service was excellent, the staff was very polite and helpful. The FREE breakfast was very nice, many choices and well stocked. This hotel is in a great location, minutes from a lot of great things Winona has to offer. Overall, we will definitely be returning to this location in the future.
October 18, 2013
Rated 5.0 out of 5.0 The Red Top Hotel
I have traveled quite a bit in the Midwest and eastern United States, but this was the first Holiday Inn I have seen decorated with a red lighted boarder at the top. We looked right beyond that building looking for our hotel until we saw the Holiday Inn Express logo.
We have always had our favorite HIE breakfast location and have never found one to match it's quality, cleanliness and selection and quantity of breakfast items until now. The HIE Winona is now our favorite breakfast location. Everything about the hotel was superior and the breakfast has warranted a highest quality rating for the HIE fare.
October 16, 2013
Rated 5.0 out of 5.0 by Mongeeo Had a great time staying here! We'll be back
Everything was spectacular-We will return again and again-We were able to bring our dog with us which was great and the room was perfect (clean, comfortable, roomy, up to date, etc) The breakfast was superb and we were treated so well by all the staff we encountered. We were extremely impressed and would highly recommend this be your lodging choice over everything else in Winona. Large gathering space off the lobby and next to the pool for groups to visit or to monitor the kids swimming. I honestly have never had such a good experience-Well done Holiday Inn Express!
October 16, 2013
Rated 4.0 out of 5.0 by visitor64 Very Accommodating
I was in town for a funeral and all the staff were very courteous, understanding and accommodating. Housekeeping was flexible about cleaning the room. Overall good experience.
October 12, 2013
Rated 4.0 out of 5.0 by Meira nice hotel
Have stayed at this location before and very happy with past stay and would make a reservation again at this location. Rooms are clean and comfortable, and entire hotel area is clean.
October 10, 2013
Rated 3.0 out of 5.0 by Taillights Typical Holiday Inn Express...just don't expect assistance from management
Typical Holiday Inn Express experience with clean rooms and decent breakfast. However, we encountered an issue that required assistance from management which ended up being one of the worst customer care encounters I have ever experienced. I spoke to several employees at the front desk regarding the trouble, and was told they could do little more than offer a minimal rate reduction. When I said this would not be satisfactory, I was told I could call the manager. I stated that I felt that this was not my job as the customer. The staff subsequently called the manager who again offered a minimal rate reduction, but no solution. I suggested a room change and other potential solutions, but was told that they could do nothing else, and I could call the general manager if I liked. I expressed my dissatisfaction with the situation and later received a call from the staff stating that the general manager would do nothing more to resolve the issue. We were forced to make other plans. Although we did receive the reduced rate, I was shocked at the lack of concern for customer satisfaction expressed by management. The on-site staff, however, were courteous, and did what they could to help. We stay in Winona on a regular basis, and will find other accommodations in the future.
October 7, 2013
Rated 5.0 out of 5.0 by Kia1992 What a wonderful place to stay!
We had reserved 4 rooms and all rooms were comfy and exceptionally clean.
What impressed me the most was the cleanliness of the entire property..
What a great Breakfast Dining and Lounge areas.
The desk staff was very helpful with our check-in and check-out.
We encountered the housekeeping staff in passing in the hallways. It was good to engage in pleasant conversation with them. They were very courteous and knowledgeable about the Winona area.
Great stay. Highly recommended! It's the best Holiday Inn I have ever stayed in.
October 3, 2013
Rated 5.0 out of 5.0 by KITKATs OH MY GOSH!! PERFECT!!! I LOVED MY ROOM
I LOVED the room I stayed in this past weekend for a night. The room was super clean, plenty of towels, TV's in BATHROOM, MASTERBEDROOM, AND LIVING ROOM. Microwave, small refridge JUST PERFECT. I never heard a peep out of anyone the entire night and the hotel was full. Thank you so much !!
October 2, 2013
Rated 5.0 out of 5.0 by Wrigs22 Great Access to all you need
Holiday Inn Winona is super from a comfort standpoint, and being able to stay in one place with great Amenities available. The beds are very comfortable, and breakfast is tops! And right across the parking lot is the Green Mill Restaurant with finest selection of lunch and dinners. And McD's within a short walk if you so desire... I'll be back, hopefully soon.
September 11, 2013
Rated 5.0 out of 5.0 by LTUSN Favorite Stay
Our second visit this year was as great as the first. We received a two room connection consideration this time and was very pleased with the location.
The front desk staff was welcoming, well informed and friendly.
Lovely rooms that provided clean areas with a spotless bathroom and comfortable beds.
This is our first and only choice for future visits.
September 11, 2013
Rated 3.0 out of 5.0 by mutton4u It is a Holiday Inn Express
It is a typical Holiday Inn Express. Staff were friendly.
Having worked in housekeeping in a prior life, I might be a bit picky, but dusting needs to occur more often in the rooms. When coffee is used, it needs to be replaced, not ignored. (Luckily I carry coffee with me what I travel.) Please don't leave stray hairs in the shower. I don't know whose those are.
I like the Holiday Inn chain, each stay has always been a decent experience. This property included.
September 3, 2013
Rated 5.0 out of 5.0 by 1SGT Weekend Stay
I've come to enjoy my stays in Winona and I will stay nowhere else but here. I like the people and location and the property is put together well. Quiet and comfortable.
The parking lot is confusing when full, but other than that, nothing negative about my stay at this location. They recognize me as a IGH member and are respectful of my status and refer to me by name.
If there is anything I need or information about the community I know i can get it and it is reliable..
August 22, 2013
Rated 5.0 out of 5.0 by JJPEngr Great stay for business
Very comfortable room with excellent amenities including lots of space, refrigerator and microwave, TV in bathroom. Near company location visited.
August 20, 2013
Rated 5.0 out of 5.0 by jodyanddannyo Great Service
We called ahead from La Crosse Wi, and reserved a room with 30 minutes notice. We stayed in room 204, which was clean cozy and comfortable; I wanted to move in. If that wasn't enough, right at the front desk they offered snacks and soda. I was able to get a Diet Coke in the morning for $1. They offer the convenience and variety and they don't charge you a ridiculous price. I've stayed in several Holiday Inn hotels and I highly recommend this location!
August 19, 2013
Rated 4.0 out of 5.0 by go4asoda Always Stay at this hotel
Whenever we visit relatives in Winona we stay at this hotel.
Conveniently located, clean, looks like new, love the pool and the kiddie pool. Very popular hotel, always have a lot of activity and people moving through the hotel.
August 14, 2013
Rated 5.0 out of 5.0 by Smoey Thank You i enjoyed it
Staff was very courteous from the beginning. Nice Accommodation and the breakfast was very good.
August 12, 2013
Rated 5.0 out of 5.0 by 1952travel Great Place to stay!!
This is one of the nicest hotels we have stayed at in a long time. We would highly recommend this hotel and will absolutely stay here again!
August 10, 2013
Rated 5.0 out of 5.0 by CapitalRep Great hotel!
Outstanding room, and very conveniently located a stone's throw from a Green Mill restaurant, this is THE place to stay in Winona.
August 9, 2013
Rated 5.0 out of 5.0 by Sandew Family reunion event
The evening receptionist "Matt" was absolutely one of the best persons I have ever met when checking into a hotel and then with follow up issues. That sounds probably a bit over the top but I really feel he was exceptional. He was pleasant, professional, easy to talk to, answered questions like he was the owner and cared about how our stay experience.
He should be hired to be a general manager of your hotel change someday!
The powers that be should be notified of the quality person they have in Matt.
August 5, 2013
Rated 5.0 out of 5.0 by Wildcherry54 Comfortable bed, quiet and relaxing.
My only real complaint is the fruit selection. We were there for three breakfasts. There was no fruit two of those mornings. My husband walked to the Kwik trip to get bananas. On the third day, the bananas arrived at 9:00 close to the end of breakfast. Also, items were empty and no attendants in sight to bring to their attention.
August 3, 2013
Rated 4.0 out of 5.0 by Homeplate excellent responsive service
The Winona Holiday Inn property delivered the service I expect from IHG hotels. During this recent stay, though, there was an error regarding my Priority Club rewards reservation which the Winona staff quickly resolved. Additionally, I left behind a phone charger in my room which the staff quickly recovered and mailed to my home. Impressive customer service translates to impressed customers.
August 2, 2013
Rated 1.0 out of 5.0 by TK11 poor service, over charged and musty smelling room
We stayed at the Holiday Inn express this past weekend. At first glance the hotel appeared decent but the check in process took quite awhile as one person was working the desk. The lobby appeared clean. Our room was quite musty smelling and even with turing up the air the smell did not resolve. The mattress padding was ripped up quite a bit. The shower did not drain so the water was up to my ankles as well as my teenagers. The surface of the bathroom looked OK but when you really looked at the floor it was quite dirty. No one really pays attention to detail and the edges had a thick coat of dirt that needed attention. This was also the case with the carpet looking like someone just ran a vacuum through quickly vs paying attention to detail. I reported these concerns and was told the showers need to be repaired-OK so i just need to deal with it? No real response/or solution for the problem. The dirt was not addressed. The musty smell we were informed the toilet in a neighboring room had overflowed and the smell most likely was from that. The amount of money we were charged for this room and the issues we had we will not be going back at all and will not recommend this place to anyone in the group we were traveling with. The young man we talked with gave me a very small amount off the room rate but it was almost insulting more than helpful. Also during breakfast-which really was subpar, there was a lady working who was taking out the trash with gloves on and then a customer came up to her and asked for coffee cups which she then grabbed the cups with her dirty gloved hand from the garbage. I watched her throughout the morning-she was even eating in the back were the food was-this is unacceptable. She moved very slow and did not ever pick up a rag to clean something off. Then check out topped it off. Literally no one at desk for 5 minutes and a line of people were standing there waiting-even yelled in back to have a young girl emerge saying she was on the phone, really? She charged my credit card to hold the room-which I had asked she not do and then she credited it but then took my check card and charged that-now to find out they double charged me, so I called yesterday and a snotty young girl answered the phone and said it would take some days to have the double charge fixed-like its no big deal. I am shocked this organization is even still running! I can not believe the complete lack of good service and poor cleanliness!
July 28, 2013
Rated 5.0 out of 5.0 by ellijoy Swim Meet Visit
Excellent complimentary breakfast. Nice pool. Nice Room.
July 27, 2013
Rated 5.0 out of 5.0 by travelingwilbury Great Room
Great king-sized COMFORTABLE bed and spacious room with in-room whirlpool, microwave and refrigerator. The breakfast also had a lot of excellent choices. The only downside was that our room was close to elevator on the second floor and had lots of noise in hallway in the early morning. Otherwise overall we had a great stay.
July 27, 2013
Rated 4.0 out of 5.0 by lbojo very nice property....
Very comfortable rooms/beds...
Enjoy the hotel...only thing I would improve is the breakfast....
real eggs and a better quality of food....more healthful choices...
July 22, 2013
Rated 4.0 out of 5.0 by 1SGT Comfortable and Nice
Tucked away in the shadow of Sugar Loaf hill, this property is clean and pretty quiet. The rooms were comfortable and the staff friendly.
My only disapointment is the omeletts for breakfast. Naturaly they are the same everywhere and that is just preference. However the Holiday inn express breakfast is always a great way to start your day and the seating was ample.
The parking lot is a bit hairy and can be slightly tricky if you miss your turn coming in.
July 22, 2013
Rated 4.0 out of 5.0 by beckfm Nicer than expected....
but also pricier than others. I would have expected a lower price given the area of the country the hotel is located in....however, the actual hotel itself was above average and the suite was lovely. Staff friendly. Breakfast nothing special. Pool area is nice, but WAY TOO HOT to stay in there for long - and the chlorine smell is choking. We went once for a few minutes and couldn't return it was so stifling.
Overall tho, we were very comfortable with our room - and the BEST PART: the room was VERY QUIET! I had requested a top floor as I am used to noise from above in hotels. They didn't have a top floor room for us, but we were happily surprised at how quiet the second floor turned out to be. EXCELLENT sound proofing. For that alone, this hotel is above the rest!
July 12, 2013
Rated 5.0 out of 5.0 by Boots33 summer stop
We made a quick stop at the Holiday Inn Express in Winona and had a very comfortable stay. The room was clean and bright and the bed was fantastic! The breakfast was very good. Enjoyed our stay and will stay again!
July 11, 2013