Rated 2.0 out of 5.0 by dkdaisy Poor Staffing
We stay at your property very frequently in Winona, Mn. as its a central location to meet with our family and grandchildren. We have always been satisfied with your hotel and why we keep coming back time after time. This past visit you appeared to be completely booked and understaffed as the breakfast staff person was very rude, did not work efficiently to service the eating area, and just had a plain bad attitude to many of the guests. The other guests were just as upset, not just us.
Plus your pool and hottub did not work. It took most of Saturday to get someone in to even look at the temperature controls. The hottub was colder than the pool.
These are just simple amenities to your hotel, I understand ~ but stays are planned around these amenities and both incidents was either poor staffing or poor attitude from the staff ~ that make for a pleasureable stay that we as customers are paying for.
March 4, 2013
Rated 5.0 out of 5.0 by Oldphotog Friendly staff and comfotable room
The young ladies at the front desk, one of them being a trainee, were very friendly and helpful. They immediately made you glad that you were there. The room was clean and comfortable, as was the case the last time we stayed at this property. I am certain that the next time we are in Winona we will stay at Holiday Inn.
February 22, 2013
Rated 1.0 out of 5.0 by mnscouter Dirty, dusty room
The room I had was not cleaned properly. It had build up of dust everywhere. The television, lamps, phone, etc had dust bunnies on them. This caused discomfort with my breathing and made for a tough night.
The desk lamp had a short in it, which caused annoying outtages of one of the light bulbs. Also, the sink drain was clogged and drained very slowly.
I cannot recommend this property until it is thoroughly cleaned and checked.
All it takes is attention to the details and a better, more thorough cleaning of the rooms and the property will get back to its luster.
It is in a great location on th eway down the Mississippi River.
February 4, 2013
Rated 5.0 out of 5.0 by TD77 Great hotel
Very nice accommodations and fantastic staff. I highly recommend
January 30, 2013
Rated 3.0 out of 5.0 by Emily555 Ok, but not great
This is my second visit to this particular Holiday Inn Express. Both times the breakfast options were lacking compared to the other Holiday Inn Express Hotels I've stayed at. The pancake machine was broken, there were no bananas or apples and there was no meat option (at most Holiday Inn Express hotels you will find bacon, sausage or something of the like).
On my first visit, I encountered an employee who was openly hostile when I asked her if there were any more bananas available, responding (in a very put-off tone, as though I'd been rude to her), "I'll get to it when I can". When I asked for the manager at the front desk I was told that she wasn't available but that they'd take my name and number and have her contact me but no one ever did. I understand that sometimes people under stress have a bad moment (the breakfast area was busy that morning and I have to assume I wasn't the first person to ask her for something), but for the manager to fail to contact me about an incident is pretty unimpressive.
All in all, far from terrible but really not great either.
November 2, 2012
Rated 5.0 out of 5.0 by Chrisb75067 Best Holiday Inn Express in Minnesota
I really like this Holiday Inn because it has extra features including a TV in the bathroom and a makeup mirror attached to the wall in the bathroom. The beds are super comfortable and makes you want to take it home with you.
Service is excellent from staff and rooms are clean.
Great feature for travelers is that it is located near a walking path.
I stay at many Holiday Inns across the state and hands down this one it the best.
October 29, 2012
Rated 5.0 out of 5.0 by hugmo Room and Breakfast
I travel and stay in all name brand hotel properties in Minnesota while on business and find this Holiday Inn Express to be one of the nicest hotels/motels that I have had the pleasure to have stayed. The room I had was immaculately clean and fresh smelling and pleasant with the amenities and decor in the room. The comfort of the beds and the fantastic shower heads that Holiday Inn has the great reputation of having all made this a great experience. It MUST be stated that their breakfast is the finest of all others I have stayed at. Offering multiple hot choices (eggs, bacon, biscuits and gravy, waffles and signature cinnamon rolls) are more than any other hotel chain offers. The price was very affordable and made this trip and stay there a great experience! I have nothing negative to say about this hotel
October 24, 2012
Rated 5.0 out of 5.0 by Winona Great experience
It was everything we were looking for in a hotel. Nightly rates are high in price, though. The gym is rather small and out-dated.
October 20, 2012
Rated 5.0 out of 5.0 by mynickname Parents Weekend Visit
Came for SMU Parents Weekend - No room available on Friday and Saturday, so stayed elsewhere. Stayed on Sunday.
October 13, 2012
Rated 1.0 out of 5.0 by dj1234 expensive hotel
I stayed at the hotel while visiting my son at the university. The first night I was able to use my points for the stay. The second night, there were no reward nights available so I had to purchse the room. Breakfast was advertised to be until 10am. However, at 9:30, they said they would not put any more eggs or gravy out. the checkin process was very slow. I am not sure if it was new employees without experience or just the normal level of service. I would expect that when it is a fully booked weekend that they would have the most experienced staff working. I had to check out and re-checkin the second morning. And as a room wasnt availalbe, I had to leave my luggage and do the check-in process later in the afternoon. Again, the checkin process was very slow. Disappointed.
October 11, 2012