Rated 4.0 out of 5 by 56
Rated 1.0 out of 5.0 by bbmartin123 Staff Problems
I called the hotel for reservation and was patched through to the 800 reservation. I didn't want to go there because I needed to find out if I could get a room with two queen beds. I stated my request to the person at the reservation and he said that would be no problem.
When I got to the hotel on friday night I was given a King. I went downstairs to see about a change. The manager finally came over from the Breakfast area where he was eating his dinner with some of the other staff and acted pretty put out. I don't know if it was because I interrupted his dinner or what but he was not very nice. I was told I they didn't have any doubles. I not real pleased with this experience because I had specifically called the hotel direct to find out if I could get a double and they switched me to the 800 reservation without even asking. I travel 4 nights a week every week. I am a platinum member and this should not the way I feel I should be treated. Having to sleep 3 people in a king bed is not the way I want to spend the night. I know I will not be staying at this location but I am also going to be staying somewhere else.
February 26, 2014
Rated 3.0 out of 5.0 by Johns64 A fair remodeled hotel
I found the price of this hotel a little expensive considering the fact that it was a modest remodel with rather small rooms. Overall, the facility was an older updated building with a very creaky elevator. On the plus side, the breakfast was good and the sun room was a nice touch with comfortable seating.
February 2, 2014
Rated 5.0 out of 5.0 by FrankO85 Good Hotel Good Experience Good Price
The sliding doors were locked when we arrived at 2am and we needed to knock on them loudly and yell before someone came over. It may be standard protocol but not sure. It wasn't a big deal.
January 15, 2014
Rated 5.0 out of 5.0 by HolidayInnExpressVisitor Close to various stores-businesses-offices-hospitals
Made reservation online. Once arrived, check in was extremely quick and simple. Room was nice, clean, roomy, private with plenty of area for bags/luggage. Enjoyed the cookies provided at night as well as the continental breakfast in the morning, with eggs, sausage, biscuits, croissants, bread, cereal, coffee, juice, etc., very nice breakfast. Front desk even provided discount coupons for area restaurants, next door to small strip mall, with several restaurants, dollar store, grocery store, hardware store, pharmacy store. Also close to area shopping within a few blocks, very close to Wake Forest Hospital and interstate. Was very pleased with hotel, staff, environment, services provided, would recommend to anyone staying in area.
December 9, 2013
Rated 5.0 out of 5.0 by sundance5 Great Front Desk Staff
I stayed at the Holiday Inn Express in downtown Winston-Salem because my husband was having major surgery at The Wake Forest Baptist Health Center. We arrived the night before, the attendant at the front desk was so nice, sweet, concerned and helpful to all of my questions. The room was really nice and clean had nice amenities. I would definitely recommend this Holiday Inn Express especially if you or a family member are having surgery. You can see and walk to the hospital or take advantage of the hotel's shuttle service.
December 9, 2013
Rated 1.0 out of 5.0 by beach7 great service
we were at this location for one wk--- while a family member was having open heart surgery. staff MOST accommodating , in every way-- it was perfect for us and our needs.
December 6, 2013
Rated 3.0 out of 5.0 by Gordie72 Are those monkeys under the bed?
Because every time I moved the bed creaked so badly it sounded like monkey noises and it kept me awake all night. and the mattress was probably the worst I've ever slept in all the years I've been going to HIE properties. I will not be returning to this property
November 25, 2013
Rated 5.0 out of 5.0 by Enchanter Very cheerful service, but too firm bed
Being a regular at HIE, I found everything to be at or above par. I would prefer windows that open ... I am a fresh air sleeper ... And the king bed was far too firm .. To be expected as hotels want them to last. All in all, an acceptable stay.
November 22, 2013