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Rated 4.2 out of 5 by 295 reviewers.
Rated 3.0 out of 5.0 by Problem in bathroom We discovered upon entering our bath that there were a number of problems. 1. No towel hooks on walls to hold towels. 2. No soap holder in shower. 3. Only a primer coat of paint on inside of door 4. Bottom of door not cut cleanly 5. Water leaking from around commode 6. Water also appears to be running out from under tub Other than that, every thing seemed to be fine. February 5, 2016
Rated 3.0 out of 5.0 disappointed I am sad to say that this property was a disappointment for us. We have come to a certain expectation (based on experience) over the years of Holiday Inn Express and Platinum rewards stays of appreciation of our business and loyalty everywhere we have stayed. This was not so here. From the moment we arrived, tired from travel at about 9:00 PM, until the time that we left the next morning, service and friendliness were disappointing. We felt like we were imposing. We were acknowledged as rewards members in words once, but the helpfulness and speedy, happy assistance was sorely lacking. Looking back, from the time that I called to speak to the front desk about the reservation, through check-in and requests, things seemed difficult. We were traveling with my infant grandson and had requested a crib in the room. When I checked with the hotel after the reservation was made on-line, the person answering the hotel phone did not know about cribs at all and had to check with someone else. I was told that they did have something (pack-n-play or crib or something). I thought that person made note of the request on my reservation. Apparently not, when we arrived the front desk tried to tell me that they did not even have cribs. She dragged her feet unhappily about the whole issue and finally said that she would send someone up to the room with one. Our grandson was very tired and asleep in the car. By the time someone finally made it up to the room he was fully awake and crying. The clerk came to our room door and promptly told us that we would be charged $10 to have the crib in the room! We have NEVER had to pay for a crib in the room at any other Holiday Inn Express. We were not informed of the charge at anytime of interaction prior to her arrival at our door. Most people there apparently don't even know that they have the cribs! Get used to stone-faced greetings there. Beds are a plus and comfortable, but listening to an unhappy baby does not make for a comfortable or relaxing stay! I have a fair rating, because this type experience is what I would expect staying at other chains, but NOT at IHG. February 5, 2016
Rated 5.0 out of 5.0 by Nice and easy Very comfortable room, great bed and sheets. TV at just the right height. Excellent heating/ac unit that was quiet and kept room at perfect temperature. The staff could not have been more accommodating. Nice breakfast. Very simple check in and quick check out. February 4, 2016
Rated 1.0 out of 5.0 by Able to get a good night rest. Rooms were very comfortable and clean. Business trip so I had multi rooms and my group had no complaints. February 2, 2016
Rated 2.0 out of 5.0 by so-so Horribly uncomfortable beds. Adequate everything else. February 1, 2016
Rated 5.0 out of 5.0 by Great service Great service, comfortable overall stay. I had stand at another location before and the Downtaown location was far better expereince. I used previous reviews to give this location a try. January 26, 2016
Rated 4.0 out of 5.0 by location, shuttle, good staff Hotel needs a few upgrades, its close to hospital so gets used a lot. Otherwise its a good place to stay in Winston-Salem. January 23, 2016
Rated 5.0 out of 5.0 by Great Service In WS to see a doctor with a family member, so the visit wasn't for pleasure. But the hotel staff was very friendly and helpful and put a smile on our face. Great place to stay, will return but for fun activities. January 21, 2016
  • 2016-02-07 T14:04:46.759-06:00
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