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Rated 4.0 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Nice Place We have been here in the past...and will return. On the last stay...there were a few items in need of repair...but staff are helpful and very friendly. Bed was super comfortable! November 19, 2014
Rated 2.0 out of 5.0 by Not Sure About A Second Visit The staff was amazing - but there were some issues with my room in addition to the room smelling of smoke when I asked for a non-smoking room. Bad maintenance patchwork on the ceiling and the pipes ran all night. The channels were basic and some werent viewable. I guess you pay for what you get, but this is was a business trip and you would think the room would have been better for future accommodations. Perhaps my stay at the new location in New York will fair better. November 18, 2014
Rated 5.0 out of 5.0 by Convenient location Stayed there to have a procedure at Wake Forrest medical center and we were given the hospital rate when we arrived after being told by central reservations we couldn't receive it because of the Furniture Show going on in the area. Front desk staff were excellent! November 8, 2014
Rated 3.0 out of 5.0 by Worst Customer Service The hotel is pretty nice. But I left an item in my room and have been calling the hotel since Friday and today is Sunday. Each time I call I am given the run around on the phone. Each time I have called there has been a different excuse. I finally got a call back and guess what they can't find it. That figures. Business wise my job stays there all the time when we are in town. But I definitely will not! What is the point of a lost and found if either housekeeping throws it away. November 2, 2014
Rated 2.0 out of 5.0 by Humidity Problem Stayed here in August and the next morning my clothes were actually damp. Stayed here in October October 31, 2014
Rated 5.0 out of 5.0 by Very comfortable and clean We come to Winston Salem about 3 to 5 times a year and always stay here. Close to and convenient to everything. Rooms are very quite , clean and friendly staff. October 30, 2014
Rated 4.0 out of 5.0 by Close to downtown The hotel is located less than 10 minutes from downtown Winston. There's a phrmacy, grocery store and rstauraunt within a 5 minute walk. October 28, 2014
Rated 2.0 out of 5.0 by Service request ignored Good and bad stay. Bad outweighs the good. First, got to the hotel around 2 pm. Asked about a room, expecting one of two answers, room is ready or room not ready yet. The person behind the counter pointed to the sign and said 'check-in isn't until 3 pm. Very condesending. And never recognized as Platimum member. Second night the toilet started leaking at bottom, fillng the bathroom with water. Called the front desk and they were quick about getting me a different room. (good). However, in the morning the shower was either hot or cold. No inbetween, couldn't really shower. Told the front desk and went to work. Next morning, same thing, nothing had been done. When I checked out, they finally recognized my status and offered 1500 points for my problems. Over all, not a good stay. October 27, 2014
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