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Rated 4.0 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by Very cheerful service, but too firm bed Being a regular at HIE, I found everything to be at or above par. I would prefer windows that open ... I am a fresh air sleeper ... And the king bed was far too firm .. To be expected as hotels want them to last. All in all, an acceptable stay. November 22, 2013
Rated 3.0 out of 5.0 by Going downhill and in a hurry I stay at this location very often for work. The last time I stayed there, I was more than disappointed. The elevator is barely operable and makes terrible noises. I was staying on the 5th floor and the button wouldn't work properly to go to that floor. I had to hit the button, 2-3 times. There was hair in my bathtub and around it and there were a couple of earwigs chilling in the dark corner by my bed. This place needs to step it up. Will not be staying here again for a while. November 18, 2013
Rated 5.0 out of 5.0 by staff was very helpful Staff went out of their way to make sure we were able to get to our conference on time. Very helpful with all questions. November 10, 2013
Rated 5.0 out of 5.0 by A good place to stay, close to Wake Forest University I stayed here for one night prior to an interview with Wake Forest School of Medicine. The room was very nice, the bed was huge and comfortable, and the wifi worked well without any issues. Breakfast offered good options (eggs, yogurt, fruit, etc.) and checking out was very easy. The people at the front desk who greeted me were very friendly and helpful answering all of my questions. November 2, 2013
Rated 4.0 out of 5.0 by Friendly staff and comfortable My stay at the Holiday Inn was excellent with extremely friendly staff members. Very comfortable bed, great breakfast and nice facliities/room. Able to wash/dry clothes which assisted me greatly since I was doing much travel. I only have good things to say, however, there is no thing that I did not like: Since they needed to clean carpets (which in itself was not a problem, and they even lefet a msg in the room stating that the carpets may be slightly damp due to cleaning them)...... the carpet cleaners ended up going into my room when I was in the fitness room for an hour - this was wehn I had the "do not disturb" sign on my door. You would think that they would be consider enough to absolutely not disturb a guest if the sign was hanging on the door, OR only if there was an emergency. The carpet cleaners just wanted to get their work done regardless. I did not appreciate this. Perhaps if staff of hotel knew this then this would not have happened. And, as said, not really a bid deal, but it's just the concept. October 28, 2013
Rated 4.0 out of 5.0 by Good location, quiet but central, could use better beds Really friendly staff, nice location close to downtown and off the highway, but quiet. Beds could use an upgrade. Felt like it had a waterproof liner on it that rustled all night. October 27, 2013
Rated 3.0 out of 5.0 by terrible beds.... most uncomfortable beds anywhere - location was great but not worth the sleepless nights October 24, 2013
Rated 4.0 out of 5.0 by Quality stay worth the money. We stay here often as my father has frequent appts at Bowman Gray Hospital. Staff has always been supper nice and accomodating. This a very busy location. They have an outstanding breafast. We have left items behind and when called housekeeping has found them. They keep items til our next appt. If there is anything negative to say is hallways and rooms smell musty. Otherwise very enjoyable stay. Close to lots of restaurants, shopping, and attractions. October 18, 2013
Rated 5.0 out of 5.0 by WSSU Homecoming Comfortable stay, friendly and professional staff... October 17, 2013
Rated 3.0 out of 5.0 by Affordable accomodations Overall a decent place. Building is a bit older and not as nice as I would expect from a Holiday Inn. Was disappointed in the quality of the breakfast food. October 16, 2013
Rated 5.0 out of 5.0 by Great. This was an excellent value and well located for our purposes. There was an unexplained wet spot on the carpet in front of the bathroom door one evening, and another hook in the bathroom would have been nice. The ironing board, iron, and hair dryer were excellent to have, as well as the frig and microwave and coffee pot. Four pillows with two soft and two firm on each bed was outstanding. The labeling on the pillow case was a GREAT help. October 16, 2013
Rated 3.0 out of 5.0 by Smelly lobby The rooms were clean and comfortable. The lobby and hallways are really my only complaint. Very unpleasant odor throughout. The room remained odor free. As Holiday Inn Expresses go, I've absolutely stayed in nicer ones. October 10, 2013
Rated 5.0 out of 5.0 by Very accommodating Management was very accommodating when I found myself needing to request an extra night which was during a very busy time of the week. Very efficient and accommodating. Also, we loved the food court that was just next door. Thank you for a relaxing week! October 8, 2013
Rated 4.0 out of 5.0 by Very quiet and friendly staff we needed to stay near the medical center, so this property was very convenient. the room was comfortable and very quiet, with good lighting. the front desk staff was friendly and welcoming. October 3, 2013
Rated 3.0 out of 5.0 by to visit better than to stay Pleasant, comfortable, renovated sitting/ tv /breakfast area and above average breakfast. Building 'bones' are leftover from older decade. Room air conditioning did not keep up in 75 degree (high) weather. Room was humid and always smelled musty. Internet service was fine. September 23, 2013
Rated 3.0 out of 5.0 by Relaxing stay This was a quiet getaway at this Holiday Inn Express. Even though I was in a nonsmoking room, there was a scent of smoke coming from a neighboring room. The amenities were good nonetheless. September 12, 2013
Rated 5.0 out of 5.0 by People working there were helpful and very personable I appreciated all the help I received from the staff. Everything was just what I'd hoped I'd find and easy to traverse to in and out. Thank you for your good service. September 10, 2013
Rated 4.0 out of 5.0 by Great Location This hotel was very convenient for our needs. The pillows were not as comfortable as other hotels but the other amenities were great. Breakfast was wonderful! We will definitely be back there when we travel to Winston-Salem again. August 28, 2013
Rated 4.0 out of 5.0 by Good location and good breakfast Excellent location close to downtown and the Hanes Mall. Very good variety at breakfast. August 26, 2013
Rated 5.0 out of 5.0 by Bed very comfortable Very convenient to where we needed to be, staff most helpful August 23, 2013
Rated 5.0 out of 5.0 by Great Hotel very modern and clean I stayed here for 3 nights. The hotel is in a great location right off the HWY. My room was very clean and bed was very comfortable. Everything was very modern I was very satisfied with my stay. Would highly recommend. August 19, 2013
Rated 5.0 out of 5.0 by Family Time for Wedding You all did a great job making us feel welcome and using the lobby for meeting places. The pool was well used by many. Thank you. August 10, 2013
Rated 2.0 out of 5.0 by Comfortable, but... Upon arrival, after check in, we were sent to the back of the building elevator because it was closer to our room. There was no luggage caddy, the workers took all the close parking spots, after going back to the front to get the caddy, I had to squeeze between laundry carts and maintenance workers. The wheels on the luggage caddy were air filled and low. It was extremely hard pushing and pulling the cart to the room. The following morning we woke to ants on the night stand. The maintenance man came with a can of spray and when he couldn't find any ants, he insinuated I was fabricating the story. I will not be back. August 8, 2013
Rated 5.0 out of 5.0 by No complaints Convenient location. Warm and friendly atmosphere. July 29, 2013
Rated 5.0 out of 5.0 by Niece accident/stay My niece was in a horrible auto accident. Hotel is near hospital. Compassion of employees was appreciated. Shuttle service, definitely a plus. July 26, 2013
Rated 5.0 out of 5.0 by Great staff I brought a group of 12 to a conference, and we all stayed at this Holiday Inn the night before the event. The staff were fantastic! They helped us all get checked in, worked with me about the billing - all the rooms were in my name - and even drove us (2 trips) to the conference site in their shuttle because our van was too big for the parking deck. The staff was extremely helpful and courteous. I had to interview someone for a position the night I was in the hotel, and they showed me a few places in the loby that were away from the traffic. The interview went well and in a comfortable setting! Of course the rooms were clean and comfortable too. And breakfast had a great variety to choose from. I would stay here any time I'm in the area. July 24, 2013
Rated 4.0 out of 5.0 by Comfortable room, helpful staff The room was spacious and comfortable except the air conditioner was loud and hard to hear the television. The staff was friendly and helpful and the breakfast bar was very good with several choices. It is very convenient to Wake Forest Medical Center and there is a shuttle service from the hotel. July 14, 2013
Rated 5.0 out of 5.0 by Best service Best service, friendly staff , clean and comfortable July 13, 2013
Rated 4.0 out of 5.0 by You Get What You Pay For! After a 2 am run out of a hotel that was NOT within my comfort zone and leaving my new creature friends behind, I TRULY appreciated this hotel and it's staff. The front desk associate was polite and accommodating to my 2am reservation even though he was in the middle of paperwork. My room was beautiful and welcoming, which is what I expect as a frequent work traveler. You can almost bet, for business or leisure stays, one of my first choices will be the Holiday Inn Express even if it is slightly more expensive. Thank you. July 12, 2013
Rated 2.0 out of 5.0 by Wet carpet We stay at this HI Express every 6 months as my husband has CTs at Wake Forest Baptist Hospital. Most times prior, the property was good value. This time, we arrived at 1:00 AM, the front door was locked (as it s/b for security,) but the front desk person was very slow to respond w/5 of us waiting & w/him obviously aware that we were all there. It was late, we were exhausted, & we got into our room & the AC was wide open & the room frigid. When I removed my shoes, the carpeting was wet,.not just damp. The bottom of the bathroom door was even swollen from some kind of water issue, but we were too tired, the property was full, so we went to bed and slept. I reported the issues on checkout, the young man shrugged, apologized but said apparently they were unaware. Not the reaction I expected. July 4, 2013
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