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Rated 4.0 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Nice hotel & close to restaurants and hospital I choose this hotel because it was close to the Wake Forest Medical Center. The hotel has a shuttle and will take you anytime to the hospital which saves you on parking and is much faster. The staff is very nice and was helpful. I liked getting a free newspaper every morning and the breakfast bar had a good variety. The hotel is new/updated looking and the room was nice & clean. I was very pleased with my stay and would recommend this hotel. May 6, 2013
Rated 5.0 out of 5.0 by Customer Service Rick, who was working the reception desk did an outstanding job of handling a very busy time and making sure we felt welcome. I travel over 150 nights/year. Rock was outstanding. April 19, 2013
Rated 5.0 out of 5.0 by Great Stay Fast Check-In, Friendly and helpful front desk, clean room. No complaints. April 14, 2013
Rated 5.0 out of 5.0 by Great Experience Excellent staff, very friendly and inviting atmosphere. April 14, 2013
Rated 4.0 out of 5.0 by Average Service One morning the water was out of service and I was late to attend a meeting. Other than that once incident I enjoyed my stay. April 12, 2013
Rated 5.0 out of 5.0 by Great service and comfortable, clean room. Would definitely stay here again. Staff was very accommodating to my need to correct items on receipt. Room and service great. March 27, 2013
Rated 4.0 out of 5.0 by Good Stay Check-in when well even though the clerk did not recognize me as a priority club member. This hotel is close enough to downtown Winston-Salem and many restaurants. Our room was on the 5th floor and was clean, comfortable, and quiet. We enjoyed our stay. Most of the staff seemed to be friendly and inviting to talk with. Didn't get a chance to explore the new lobby but it looked really good when you walked in. March 23, 2013
Rated 4.0 out of 5.0 Excellent property. Staff.....eh. The property and the rooms are nice and new. The entry way is really nice. The location is excellent, right next to the interstate. The light switches were very dirty and there were cobwebs on the ceiling. Everything else was clean though. The person that checked me in did not address me by name nor did she recognize my membership status. They had a wheel to spin to either get 200 points or a snack bag, I wasn't given that opportunity. The front desk staff later that night did get a cab for me in under 15 minutes (that same cab took 1 hour to pick me up to return to the hotel, so always have the hotel call the cab companies). March 8, 2013
Rated 4.0 out of 5.0 by Exactly what we needed Friendly staff, hot breakfast, free WiFi, clean room and bed. Can't ask for much more. Oh, and it's in a central location, easy access to downtown. Whole Foods is right down the street too. March 8, 2013
Rated 5.0 out of 5.0 by MY REGULAR STOPPING PLACE Although there are many alternatives in the immediate area, I find this is the perfect overnight stop for me in Winston-Salem. The staff is friendly and accommodating, my handicap access room is just a short distance from the door and the room is always fresh and clean. Even though I-40 is right there, the noise is minimal and the convenience is worth being at an in-town location. Breakfast is always fresh and copious with several options for beverages and entrees. On my last visit, I was struggling to get my suitcase and overnight bag down the hall when the wonderful young woman who I had seen refreshing the selections in the dining room came to my aid. The discounted price is a little more than a very "fancy" facility just down the street but I choose HOLIDAY IN DOWNTOWN WEST every time. February 13, 2013
Rated 5.0 out of 5.0 by Location is wonderful! The location of this hotel is convenient to sports arenas, very nice restaurants and shopping! January 20, 2013
Rated 1.0 out of 5.0 by Dec 2012 Stay I was scheduled to stay for three weeks but I left early. The ice machine was boken, there was no HBO and the water pressure was low. One morning, when I went to take a shower, there was no water. I left that morning. December 20, 2012
Rated 5.0 out of 5.0 by A regular stop in Winston Salem I work for a bank that is headquartered in Winston Salem. I frequently have to travel to the area and have many options of hotels to stay in locally. I have stayed in them all through the years and HIE exceeds them all. The rooms are clean, the location is great with food locations in the local area and friendly staff. I will continue to stay at this location. This was my 3rd HIE in a week of travel and they are so similar that it is like you never left the first one. Thanks HIE! November 19, 2012
Rated 5.0 out of 5.0 by Wonderful staff and service Wonderful hospitality from the desk to housekeeping October 5, 2012
Rated 5.0 out of 5.0 by Nice hotel Very comfortable, quiet and relaxing stay. Right next to Wake Forest Baptist Health September 29, 2012
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