Rated 4.2 out of 5 by 77
Rated 5.0 out of 5.0 by Charles1812 Comfortable bed and great service.
The front desk staff was very helpful.
I had no problems going to sleep.
The kids had great time at the pool.
July 31, 2014
Rated 3.0 out of 5.0 by WVagent Our stay was satisfactory..
The rooms are extremely clean and we fetl very comfortable. However, the staff could have been more courteous. We were treated like we were a bother anytime we needed anything.
July 28, 2014
Rated 3.0 out of 5.0 by lfs3 extra charge for roll away
there is extra charge at this hotel for rollaway bed I had never been charged extra for rollaway before very disappointed
July 23, 2014
Rated 3.0 out of 5.0 by Nancy from Utah Unfriendly staff, poor temp control in room, difficult to rest at night
I've stayed at many Holiday Inn Express hotels in the past few years while traveling for business, and this was the worst of my experiences with this brand. Will not stay here again.
July 16, 2014
Rated 5.0 out of 5.0 by irish55 Very clean, freindly helpful staff
My favorite place whenever I am in Winston Salem. Rooms are very clean and up to date. Staff goes out of their way to help make your stay comfortable.
July 13, 2014
Rated 4.0 out of 5.0 by gotribe87 nice hotel, convenient to I-40 and downtown
Hotel was nice. Nice outdoor pool. Room was good.
Convenient to downtown ballpark and I-40.
July 2, 2014
Rated 4.0 out of 5.0 by JLuke12345 Fits the Holiday Inn Express Model
I travel frequently and try to stay at Holiday Inn Express because I like to know what to expect when I check in and how the amenities in the room will be. The biggest critique I would have is the breakfast is the same breakfast I had last year. The menu has not changed. The meals are the one area a little variety would be great. I would, however, stay with Holiday Inn Express again.
July 1, 2014
Rated 5.0 out of 5.0 by psychomother Great staff and beautiful rooms
This was our second stay at this Holiday Inn Express and it was as wonderful as our first. We came down for a funeral and were treated with great respect and kindness. You can't beat the breakfasts served daily and the salt water swimming pool. I think this hotel deserves a 5 star rating
June 26, 2014
Rated 4.0 out of 5.0 by Jake91 Feeling of comfort and home
Stay here monthly and the accommodations are always consistent and you do have any surprises. I always feel safe and sleep great.
June 24, 2014
Rated 5.0 out of 5.0 by DBTROD Winston Salem
We had a family member admitted to Wake Forrest Baptist Medical on our way home from vacation. This Holiday Inn was a perfect location and great property. I took one worry away from us during this time.
June 21, 2014
Rated 2.0 out of 5.0 by disappointedone9 stay
The stay was fine, but no assistance when they realized no military discount was given. Very disappointed
June 19, 2014
Rated 3.0 out of 5.0 by The Man75 Not the best Stay
Clogged toiled, slow elevator (really slow), broken fitness center lock
June 18, 2014
Rated 5.0 out of 5.0 by Eddie Guy Nice place
From our stay in Jacksonville, NC it was good to be in a room you'd expect it to be , for the price, CLEAN AND COMFORTABLE. Thanks you did good on bringing us back to Holiday Inn Express.
June 13, 2014
Rated 5.0 out of 5.0 Good place to stay
Convenient and clean with good breakfast and courteous staff.
June 2, 2014
Rated 5.0 out of 5.0 by Jobster Job Interview
Not knowing the area, I was looking for a hotel that was clean and central to the area. This one was perfect; easy to find; the wait staff were very helpful with directions; and on top of that - I got the job!
June 1, 2014
Rated 5.0 out of 5.0 by Mozella94 Picking up my daughter from college
This is my second stay at HIEX .....each time have been a great experience...the rooms are very clean and the breakfast is very plentiful......after helping my daughter pack we where very tired so we stayed overnight at HIEX....I WOULD TRULY RECOMMEND THIS HOTEL TO MY FAMILY AND FRIENDS....This is my home away from home when we visit our daughter during her junior and senior year at Salem college.....JUST LEAVE THE LIGHTS ON:)
May 20, 2014
Rated 5.0 out of 5.0 by Brandy82677 Bed and front desk
The two boys that checked us in were very nice and helpful. Also our bed was very comfortable.
May 20, 2014
Rated 5.0 out of 5.0 by BJB78Prophetess Executive Board Secretary
The stay was wonderful! My Head Bishop and the rest of our evangelistic team enjoyed our stay from start to finish! I highly recommend this site.
May 4, 2014
Rated 5.0 out of 5.0 by tonymcc NICE STAY
The hotel is convenient if you're in the WS area. The staff is very thoughtful and the room we had was nice.
April 24, 2014
Rated 5.0 out of 5.0 by Colonel USA Ret. Outstanding overall
I have stayed at this facility numerous times. It is a superb location and the facility is Outstanding. Highly Recommend.
April 5, 2014
Rated 5.0 out of 5.0 Great Stay
We had great Stay. Front desk personal was very accomodating brekfast was awesome.
Thank you So much for The wonderful stay.
April 1, 2014
Rated 5.0 out of 5.0 by cfcf Very nice!
Very pleasant atmosphere, service, room, and will gladly return and recommend!
March 24, 2014
Rated 5.0 out of 5.0 by Jeanie51 excellent experience
We had a fantastic experience at this HIX. The staff is to be commended for their ready help with questions as well as checking on our comfort. We will continue to use this HIX whenever possible,
February 2, 2014
Rated 5.0 out of 5.0 by biker12 staff service
The gentleman working the front desk was very receptive to our comments. When we arrived at the hotel at about 8:00 in the evening and had checked in, we noticed that all the free cookies were gone. The gentleman at the desk not only offered to make a fresh batch, but also to call our room and let us know when they were ready, which he did. This may have been a small thing, but it made us feel welcome. Cookies were warm and delicious. Great staff service.
January 2, 2014
Rated 4.0 out of 5.0 by BCBSSC Remodeled
The facility was well remodeled. The breakfast space is roomy and the food well prepared. Great desk staff!
January 1, 2014
Rated 5.0 out of 5.0 by Hopeful Traveler Clean Hotel and Friendly Staff
Great place to stay! Clean, comfortable hotel with great breakfast. Desk staff were friendly and polite. Decent workout room. Will stay here every time we need a place to stay in Winston-Salem!
December 29, 2013
Rated 5.0 out of 5.0 by Kydria Very pleasant staff.
The staff was so helpful and very pleasant. The price was great. I enjoyed my visit and would recommend my friends.
December 22, 2013
Rated 5.0 out of 5.0 by Brenda12345 Couldn't ask for more...
This was my first time at this hotel, and I must say, I was very impressed. From the time I arrived, welcomed by the friendly front desk staff and the smell of freshed baked cookies, I knew I had made the right choice in booking here. The entire staff was very friendly, helpful and went out of their way to make my stay as comfortable and enjoyable as possible. Thank you again, I will return the next time I am in the area.
December 16, 2013
Rated 5.0 out of 5.0 by uncfan87 Great Place to Stay
Would definately stay here again. Great Staff and Great Stay.
November 25, 2013
Rated 1.0 out of 5.0 by kasx Really poor quality and service
This is really two hotels sharing the same building. I bet the quiet side is fine. I did not stay on that side so my review is about the other really bad hotel.
As noted in previous reviews, one side of this hotel faces I-40 and is very noisy. I was a little worried when we got in our room but I figured the windows were appropriately sound proof. They are not. This is a major trucking route and the night sounds are really loud. If the windows had been opened, the noise levels would not have changed; it was that bad.
I went to the desk at midnight to see what could be done and the desk person did start to move me to another room. Unfortunately, the other person I was with was able to sleep (my bed was by the window) so I would have had to wake him up and then move our gear. I asked if I could just sleep in another bed but I would had had to pay for that. My favorite part was when I was told that nobody every really complains about the noise. I guess the staff are instructed to lie to the customers. I considered sleeping in the lobby but figured I would get kicked out of there as well.
When I returned at 3am (I had nothing better to do) and asked to speak to someone who could make a decision the staff person said he would not wake her up. HeThank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry our hotel was not able to meet your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.r precious sleep was certainly more important than anything. Apparently, in this hotel, it is perfectly appropriate to take your customers money and not even provide the basic service of a reasonably quiet room.
I wondered why I was not given the quiet room in the first place. There were certainly available rooms but realized that since I am not a member of any of the groups (platinum, gold, etc) that I am not really a worthy customer. It is perfectly fine provide nothing to people like me because, that's right, we are not as good as the club members.
It is clear there is a problem with the sound and the hotel is aware of it and they have decided to continue to take our good money, well because they can. In one of their responses below, they even suggest that you ask for the quiet rooms. That's right, because they are not going to take the responsibility to do the right thing. It's more fun and cheaper to just write a form reply that goes like this...
"Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry our hotel was not able to meet your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is."
Look!, I wrote the reply for you.
November 5, 2013