Rated 3.8 out of 5 by 68
Rated 1.0 out of 5.0 by scottyv Very clean but extremely lacking in comfort, service and dining.
We were very much looking forward to a memorable anniversary celebration, however what we received was far from what we had hoped for. First of all, please have your staff dine at your restaurants. I asked the gal at the front desk her opinion of the Chop House located in you hotel and she didn't know because she had never eaten there. Second, please fix your key cards so they open the exterior doors so that guests can enter near their vehicles on bitter cold evenings. Parking is less than desirable and we had to walk back to the main lobby with our luggage after checking in. Third, please make your staff aware of where a "quite room" would be located. We asked for a quiet room and were sent to the third floor, in the atrium, directly in front of the swimming pool and in direct ear shot of the wonderful piano player. Not so quiet. However after returning to the front desk and being relocated, we were pleased with the location and the cleanliness of the room. Also, your ad on Trip Advisor says there is a complimentary breakfast for two. However the front desk said there were no complimentary breakfasts upon check in. Once again, proper training would be helpful. It wasn't until the following morning that we had to show the front desk your ad on Trip Advisor because no one seemed to know about it. Our dinner experience at the Novi Chophouse was so very disappointing. Certainly not worth the exceedingly high cost spent on what was supposed to be a romantic anniversary dinner and fine dining experience. To be honest, the only good that came of it was the glass of wine and the apple pie. At the end of the evening and trying to stay positive and enjoy the rest of our anniversary we headed back to our room for a good night's rest. Unfortunately the bed was as hard as a rock and the pillows were like cinder blocks. Towels were used in place of pillows to compensate for the uncomfortable pillows provided. Breakfast was okay. Certainly not worth the seemingly high price per person we were originally quoted at check-in. Thank goodness it was complimentary. I really don't like leaving negative feedback but there were just so many little things that added up. Hopefully some changes will be made at this hotel and restaurant. We have stayed at many hotels and have dined at many restaurants and this is the first negative review that we have ever given. Sorry, but due to our own personal experience we will not be returning to either the Crowne Plaza or The Novi Chop House. Nor would we recommend them.
December 12, 2013
Rated 5.0 out of 5.0 by Valskank Nice balcony!
We loved the heat lamp in the bathroom! The pool was great! Enjoyed the pianist in the lobby too! Also loved the extra little pampering goodies!
December 11, 2013
Rated 4.0 out of 5.0 by aGerman Above Average - good value for money
Good location with shopping malls around and several restaurants. Rooms are clean and practical. If rooms with hard hard floor I'd give a higher rating.
December 9, 2013
Rated 5.0 out of 5.0 by kpdavid Pretty darn nice
Great Suite. Bathroom was larger than most Vegas suites.
Restaurant delivered overcooked burger, but comped it after a quick call. I really liked the hotel.
WARNING. No breakfast service on Thanksgiving, hope thats not true of all the holidays
The review impediment team, nixed my first attempt at doing this. ARGHHH They should send a link so I could have edited the last one.
December 1, 2013
Rated 5.0 out of 5.0 by Tbone1963 Favorite stop for this road warrior!!
If you are a road warrior like me you have to try this property! I spend over 200 nights per year on the road and this is by far one of my favs. It is an older property but impeccably maintained. The staff goes out of their way to make every stay comfortable and enjoyable. If you are staying in Novi this is the best and I have tried them all!
November 12, 2013
Rated 5.0 out of 5.0 by JeffBBHSFIRSTFIVE From Jeff Hucal - Bishop Borgess High School Reunion Committee
I cannot say enough good things about my stay at this hotel. We organized a large High School Reunion and booked it at this Hotel and Banquet Facility. The Hotel, The Hotel Staff, the Novi Steak House Restaurant, and The Banquet Hall and It's personnel were all perfect. I cannot think of anything that could be improved upon for my next stay here. Thank You Everyone for a wonderful weekend.
October 31, 2013
Rated 4.0 out of 5.0 by BKWK Good stay
No complaints other than the hot tub not being very hot.
October 28, 2013
Rated 4.0 out of 5.0 by RYLPITA54 a welcome surprise
After reading all reviews BEFORE my stay, I was a little apprehensive to say the least.
I have to say I was pleasantly surprised.I enjoyed my stay. The beds are wonderful! The heating/cooling system within the rooms? wonderful. I loved the ability to have a fan running all night!
To have a decent selection of TV stations while we were there? wonderful! The rooms themselves? quiet, as far as outside noises despite being so close to the freeway and we had the pool and hot tub outside our room! I didn't have a long walk to find ice? that was terrific....The microwave in the room? a nice plus.
Really, a very nice stay and the basics? the clean room and enough towels and toiletries? all good.
Now on the downside? only three handicap spaces to park outside the door. However they have valet. Give or Take then.
But definitely a place I would recommend!.
October 23, 2013
Rated 5.0 out of 5.0 by HK1019 Great Staff
The front desk staff and housekeeping staff were very friendly from the moment I checked in to the minute that I checked out. During my stay, I couldn't have asked for better customer service, as all of my needs were attended to. I want to thank everyone at this hotel for making my stay away from home the best that it could've been. Lastly, the shuttle was a convenient way to explore around the city. Thanks to everyone who made this experience so great!!
October 22, 2013
Rated 3.0 out of 5.0 by OhioMomofTwo Nice room, but VERY noisy
The hotel was very nice, clean and comfortable. However, we had a room directly overlooking the atrium/pool area, and the noise level late into the night was unbearable. I called around 10 to ask when the pool was closing and the desk told me 10pm and security would be clearing the area soon. 10:40, I call again because of the loud partying going on....promises that security will take care of it. Nothing happens. 11:00 pm....again, more promises but NOTHING is done. I called again around 11:20. Thankfully, a new person had come on duty......Harold. He promised to take care of the problem immediately and no sooner did I hang up with him when I heard him down in the atrium asking the party to leave. Thankfully, we had some quiet at that time, but my children had been kept awake at that point for over two hours. All was fairly quiet until some hotel personnel decided to clean up the remaining bottles, cans, and glasses in the wee hours and made enough noise to wake the dead. After arriving home, I discovered I was billed three times for the room due to a system "glitch".
October 22, 2013
Rated 4.0 out of 5.0 by scott9876 convienent restuarant on property
Enjoying staying at this property due to the onsite restuarant is perfect place relax after long day of meetings.
October 20, 2013
Rated 5.0 out of 5.0 by Casey513427 Great experience
Excellent helpful staff. Comfortable rooms. Great location. I will stay again soon. Thanks for all you did to helpake our vacation wonderful
October 9, 2013
Rated 5.0 out of 5.0 by Lizzy07 comfortable stay
Rooms were very clean. Comfortable beds.
Staff was vers personal and approachable.
Great location! Access to a wide variety of things to do.
September 30, 2013
Rated 5.0 out of 5.0 by RoodRuner53 great service
it is a very place to stay in clean, close to malls,
September 29, 2013
Rated 5.0 out of 5.0 by RoodRuner53 nice and clean like home
We enjoyed the stay the place is clean the room is comfortable the service is great every one help you with a smile, the location is perfect .
September 24, 2013
Rated 5.0 out of 5.0 by alicia21 My Experience
This is the best experience at a hotel that I have ever had and I travel a lot for business. I would definitely stay at another Crown Plaza and as a matter of fact it would be my first choice if they are all like this one. The food was excellent, the staff was very friendly and the room's were very clean and neat.
September 24, 2013
Rated 5.0 out of 5.0 by Randy1109 Great stay
I came this passed weekend for a wedding group and everything was great from start to finish. Everyone at the front desk was extremely pleasant and my room was great. I look forward to returning.
September 19, 2013
Rated 3.0 out of 5.0 by mcwedding2013 Good stay aside from the pile of bugs
Bianca at the front desk was wonderful. We checked into our room on the ground floor and quickly noticed a bug on the wall. We killed it and didn't say anything, but my girlfriend decided to search the room for more bugs and found a pile of about a dozen more dead bugs in the corner and a couple live ones. We immediately asked for a new room and were upgraded to a nicer suite with a balcony.
Aside from that, our stay was good. The bugs were disgusting and I hope they can address the issue. I suspect being on the main floor near the pool was a factor.
September 5, 2013
Rated 1.0 out of 5.0 by Builderxn1 Beware of upgrades
During my check-in I was told that due to my elite status I was being upgraded to a suite. I asked if this would change my rate and was told no. At other hotels I have been upgraded before and figured this was the same.
My company was sent the full cost of the suite and told that I had requested the suite when I arrived. If you read the other reviews of this hotel it sounds like the place is being run into the ground to make maximum profit with no concern for the Crowne Plaza name. I have stayed in many Crowne Plazas around the world and this one does not meet the standard I expect of a Crowne Plaza.
September 3, 2013
Rated 1.0 out of 5.0 by Troutandabout Three strikes and they're out.
I've stayed in this hotel 3 times in the past month - never again.
The first time I ended up killing three centipedes in my room - one of which was in my bed. I told the front desk and left a message for the hotel manager but never got a return call... The next two times there was problem with the wifi, so I couldn't get much work done. I called the front desk and was told they would reset the router - it made no difference.
The fact that this place is always full means that the ownership doesn't want to invest in renovations. The PTACs (heating and air units) in the rooms are oversized so the rooms cool off quick, but too quick for the unit to be able to dehumidify so they are cold and damp instead of cool and dry. There are no towel bars in the bathrooms and the showers are mediocre at best. One of my stays I was given a handicap room with handheld shower that was broken - no place to hang it so I had to hold it in one hand while I showered. My most recent stay (8/26-8/28/13) I was given a room with only a shower - not a tub/shower, and there was no shelf of any kind to put soap/shampoo on.
If there are any positives, it would be the woman who plays the piano in the lobby in the evening and the restaurant - I've had a few excellent meals there.
I stay in hotels about 125 nights a year - many are IHG properties. This place officially takes over the bottom spot for all the IHG properties I have stayed in....
August 30, 2013
Rated 4.0 out of 5.0 by William1234 August 16 +17,2013 Stay
Stayed for two days and enjoyed it very much. Room was neat and clean. Front desk very helpful and friendly.
August 21, 2013
Rated 1.0 out of 5.0 by ExtremelyDisappointed1234 Very disappointing
This hotel is tired, and the owners seem to be milking every penny instead of improving or even just maintaining the property.
All five of the cardio machines in the fitness center were out of order, and some of the free weights were missing. The wifi in the room was weak and the connection was spotty. The refrigerators have been removed from the rooms, and I was given a letter at check-in stating refrigerators could be rented for an additional fee. There are no towel racks in any of the rooms, so you just use a towel and leave it lying on the vanity / floor / etc.
The only bright spot is the restaurant. The No. VI Chophouse is excellent. Stay at any other hotel, and drive over for dinner.
August 14, 2013
Rated 5.0 out of 5.0 by SugaBear1989 Great Stay in a Great Area
We enjoyed our stay here. Everything you need is within 5-10 minutes of this hotel...shopping, dining, entertainment, or fitness. There was an issue with housekeeping that, when presented, was handled with urgency and professionalism. Many of the workers would speak to you as they passed in the halls and the team at the front desk would deliberately make eye contact with you as you entered the front door and acknowledge you as well. The fitness center was out of order, so they made arrangements with the 24hr Powerhouse Gym down the street to allow us to go there for no charge! That is a phenomenal facility to use as a temporary substitute.
The folks who helped make this a 5 star experience were Susan's team of: Desiree, Delilah, Renee, and Sam.
August 11, 2013
Rated 5.0 out of 5.0 by Talltom44 Great!!
We had a great stay at your hotel, staff was great, service was great, and the room was great. Only one thing and I meant to tell front desk and I forgot . The water in the bathroom of room 119 is backwards, hot and cold are on the wrong sides. But again we had a great stay. Thank You!!!
July 26, 2013
Rated 4.0 out of 5.0 by Cindy071 Great indoor and outdoor pools w/beautiful courtyard
We enjoyed our last stay there again. Our favorite part about this hotel is the indoor and outdoor pools. It is a very nice atmosphere. The only complaints I have is I think all the rooms need new carpet and maybe some updating. Had a funny smell in the room (but clean), and I also did not like the fact you had to pay $10 a night if you wanted a refrigerator in your room. That is unheard of and should be included with your room. Your already paying alot of money then to add something like that on top of it and they do not offer any kind of free breakfast. All and all though a good place to stay and in a great location.
July 24, 2013
Rated 5.0 out of 5.0 by Rcelica70 Great room, staff and amenities
Excellent, cooperative, and helpful staff. Thye had gone over and above their call of the duties to assist me and my family.
I like to recognize Shasha and Sam at the front desk. Great employees.
July 12, 2013
Rated 5.0 out of 5.0 by bugababy great stay
It is a wonderful place to stay whenever we r in novi we like to stay at the crowne plaza very nice.
July 11, 2013
Rated 3.0 out of 5.0 by Law14w Dirty sheets and smells like mildew
My wife and I decided to stay here for a romantic night away without kids. First thing we noticed room smelled like mildew. Then we had leftovers from diner and their wasn't a fridge or a microwave. The top comforter had a stain on it and springs in bed where protruding from mattress. I would not stay here their are many better hotels in the area. This was first and last time we will stay their.
July 5, 2013
Rated 3.0 out of 5.0 by dsuperchef expected more
This hotel was recommended by our company for proximity to the training center. An important selling point was free breakfast and shuttles to and from the airport and the training center. The rooms were nice and comfortable enough. The hassle everyday with the shuttles (which were prearranged) left a lot to be desired. It kept them waiting everyday...one time for 1 1/2 hours, even after multiple phone calls. Then the driver informed them that tipping was required. The "free" breakfast turned out to be a voucher that wouldn't even cover any of the items on the expensive menu.
July 3, 2013
Rated 3.0 out of 5.0 by Iamnoc What went right? Not that Goood!
I bet the rating on this hotel would be much lower if they would actually post all the review they receive. I posted a review on 5/24/13 reference # 36788312 and it has never been posted to the site. I have never been contacted by hotel management and when I contacted the customer care number provided on 5/30/13 I was told that she would send me out a check for my troubles... Seems that they can not even follow up on that end well!
So again I will put out here that the hotel is bad... the rooms are a mess they need to update their dining areas and the internet service is not a benefit. It should also be mentioned that their internet service does not work with Apple products so if you can not access an Internet Explorer winder you are out of luck!
Here goes nothing!
June 9, 2013